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Hotel Hacienda Puno

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Traveler (175)
Room & Suite (56)
Dining (19)
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Overview
  • Excellent27%
  • Very good45%
  • Average20%
  • Poor6%
  • Terrible2%
Travelers talk about
“great location”(23 reviews)
“top floor”(11 reviews)
“the main square”(9 reviews)
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
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Reviews (574)
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161 results
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40
69
27
16
9
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LanguageEnglish
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40
69
27
16
9
Show reviews that mention
All reviewsgreat locationtop floorthe main squarecentral hotelrestaurants and shoppinga great staycomfortable staypleasant hotelwifi worked wellhamvisiting lake titicacatwo night stayfew blocksstayed for nightspedestrian streetbreakfast buffetbread
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1 - 5 of 161 reviews
Reviewed 1 week ago

The hotel location is good, close to the town square. The food we had at dinner in the restaurant is good too. The staff, especially the bellboy, are helpful. Furniture and doors are getting worn. The biggest issues we have with the hotel are: 1)...More

Thank InquisitiveObserver
Reviewed 1 week ago

Great overnight stay. Close to the pier for early morning departure to Lake Titicaca excursions. Beds were comfortable. Some chair noise from dining room above. Great view of Lake Titicaca from top floor breakfast area.

Thank Dawn P
Reviewed 3 weeks ago via mobile

I have thought a lot about this hotel and why it is not the place to stay. The room was adequate although the fittings were a little tired. The breakfast was ok although on the first day, the scrambled eggs were cold. The property was...More

Thank Robert S
Reviewed 4 weeks ago

We stayed here for two nights - one night either side of our stay on Lake Titicaca - as part of our trou. The staff were friendly and the location is fantastic just near the main square and the main shopping area. Breakfast buffet was...More

Thank MarieFs_6
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 1 week ago

Dear Guest Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. All the best and hope to see you soon! Warm regards Manuel

Reviewed May 5, 2018 via mobile

What didn't we like: The owner/manager. What a complete, uncompromising jerk. We booked the hotel through booking.com and there was an error in the reservation. Upon check in, they stated we had to pay almost double what our original price was quoted. Shocked, we asked...More

Thank lry2017x
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 1 week ago

Dear guest, Thank you very much for writing about our hotel, you made a reservation through a virtual agency, different from the web page of our hotel. The policies of the reservation indicated that it was a non-refundable reservation and that it did not allow...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Meeting Rooms
Things to do
Restaurant
Bar/Lounge
Details
Price range
$48 - $73 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$48 - $73 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (175)
Room & Suite (56)
Dining (19)
Pool & Beach (1)
Family and Play Areas (3)
Questions & Answers
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kolev_ogi
September 12, 2015|
AnswerShow all 3 answers
Response from David T | Reviewed this property |
We arrived by bus from Arequippa so can't help.
0
Votes
Room Tips
"Try to get a room on a high floor"
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"Ask for rooms on the higher floors (2and up) as we had one room on the ground floor by reception and could..."
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"make sure that you have an exterior window"
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"Inside room for quiet."
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