The hotel has amazing installations and facilities. Breathtaking views . On top of this, the staff is very friendly and accommodating; a special shout out to Hugo and Maty from the restaurant staff who went above and beyond to make our dinner a memorable one.
Great Hotel in Puno. I don’t understand the complaints I’ve seen for this hotel. You need to keep in mind the location. 5 star hotel. It’s clean, comfortable and the staff is helpful. We had acclimated before arrival but we saw oxygen being taken to a room. So if you don’t feel good they help you out. Only thing is that most of the tours don’t include pick up to this hotel. But you can take a cab or the Tour companies offer a pickup for extra. Most included pickups are for hotels in center Puno. We didn’t mind it at all. There are llamas that hang around the site earlier in the day. The live on site. There is also beautiful views and you can walk around the hotel. It’s light hiking. Depending on your room you can see the Uros floating islands far away. I zoomed in on my phone. In general I have nothing bad to say about the hotel. The town of Puno itself is pretty poor. For 5 stars it’s super affordable coming from the US. I would never stay in a 5 star hotel at home. If you read any bad reviews ignore them. People forget where they are. It’s not a 5 star hotel in New York City. The restaurant took a bit on Saturday. But they were full. And again it’s the location. I’m from NYC, and I was patient. In the weekdays we had no issues. People just expect too much. May be enjoy your vacation instead. If you need a recommendation for a ride to and from the airport in Juliaca I would recommend Titicaca Tours what’s app - +51 951 238 866. They have a website also if u ask. It was just two of us and they picked us up in our own private van. It’s about an hour trip. So we napped comfortable.…
I really enjoyed my relaxing -- though brief -- one night stay at GHL Hotel on Lake Titicaca. Staff provided wonderful service throughout my visit, and were very accommodating to all my requests. I found my room to be very comfortable and cozy, and the welcome chocolates were a really lovely touch. Food and drinks at the restaurant is wonderful (try the Pisco Sour!) and the breakfast spread had so many options. Of course, the view is spectacular, and there are plenty of things to do on the property. I arrived too late to catch the sunset but enjoyed the jacuzzi and steam room, having just finished the Salkantay Trek in Cusco. (Make sure to make reservations when you arrive to use these free amenities.) I also enjoyed exploring the grounds in the morning -- including the hidden little hike that leads up to a viewpoint where you can see a panoramic view of the lake. GHL exceeded my expectations!…
I recomend this, perfect atention, one of the best trips of my life! I'm counting the weeks to go back and spend a dream vacation with my friends again, thank you very much for your professionalism, see you soon!!
Beautiful hotel, the attention since we arrived was very friendly, they gave us a very refreshing welcome drink and the reception staff is very friendly, Karla, Giovani, Andrea and Luciene were always helping us with everything we needed. Hoping to return to this beautiful hotel on my next trip to Peru.
We are so glad to stayed in GHL lake Titicaca, my kids enjoyed the scenery and facilites as the jacuzzi and sauna. The best was the staff, specially the receptionists. As Karla, Lucienne, Giovanni and Benjamin. They were always prompt and kindly attending our needs and questions. Thank you so much for unforgettable experience.
I stayed here because it is a private island. What a wonderful stay. The room had a great view and was very spacious. There was a decent sized fridge in the room. The bellman immediately helped us with our luggage to accommodate us in the room. We were welcomed by the quality manager. I used the own parking lot and didn't leave the property because everything was fixed. There is an outdoor dining room where you could see the free animals. The food is very good with locally sourced dishes. I did several Tous I really enjoyed 100%. There is a nice bar with a pool table. The staff goes out of their way to make sure you have a pleasant stay.
"I was surprised by the view that the GHL hotel has of Lake Titikaka and the city of Puno, since I had only seen it through images at the time of my reservation, without a doubt a privileged view. No complaints about its rooms, the comfort of its Furniture made me feel like I hadn't left home. What kindness with which Mr. Victor receives you, not to mention his other staff, young Paul, Miss Katy and Aday, always predisposed to make me feel that unforgettable and cozy stay, I will not forget the campfire that could be made very beautiful, I loved it. ♥️"
I love the experience in this wonderful hotel too much, I love the view, the bedspreads, the food in his restaurant Los Uros, Chad Maguiña prepares incredible, everyone was attentive and friendly, I felt like family, the Bar is a magical place, they find exotic drinks and new, I love it! ❤️ thousand points
the best staff in customer service, especially the lady in charge of quality of service (Milagros), for her prompt solution to the needs of the guest as well as in verifying the attention of all areas of the hotel, especially in these times of care against easily transmitted diseases .