Had a very good facial and excellent masssage. Natalie was very knowledgeable and adjusted pressure to my needs. Would highly recommend the Haven. All very professional. It is a lovely setting and not far from center of town. I walked there. Very peaceful.
This is a quiet place that feels very restorative. The breakfast that is included is excellent. Katherine is extremely helpful. The room was comfortable and the shower was hot. I love the smell of the toiletries. It is a 3 dollar taxi ride to downtown.
Liked · Beautiful property and accommodations with perfectly manicured and tranquil grounds. Total relaxing, zen experience! Exceptional customer service and staff. Lovely spa with affordable quality spa treatments and facilities. Nice continental breakfast served daily in your room or the gorgeous terrace with lovely views. Great location near town, restaurants, shopping area. It truly is a 4 star hotel experience. Disliked · The only constructive improvements I would suggest to management are the following: Please provide self service towels in the pool and steam room area for guests. I had to come to the front desk to ask for towels while i was dripping wet after my swim and had to wait for a staff member to deliver them. The towels provided to guests for the pool/spa should be of higher spa quality. The hot tub could use an upgrade. Also most important, after dark the hotel sign located on the street in front of the property is not lit. It is very dark on that street, no street lights and it is difficult to find the property whether driving back from town or walking back. On the right side of the drive leading to the hotel is an open ditch which someone can drive into by accident or fall into at night if walking back from town. It is dangerous and a liability for the hotel. The sign and this area must be lit at night! It is an accident waiting to happen!…
We put a ton or research into where to stay in Boquete, and the Haven had a great online presence as well as good prices/ location/ everything we wanted. We paid our deposit through their site and were all set to go...and then COVID-19 struck. I work in a hospital, and had travel restrictions well before the national travel bans/ borders shut. The Haven staff worked with me, and even though the deposit was non-refundable and no national restrictions had taken hold, they refunded me anyway. Very responsive by phone and email, and always checking in with us. Once this pandemic fizzles out and we can travel again, we plan on staying with the Haven for sure. Can't praise their customer service enough!
We had an amazing stay at the heaven. The property is beautiful and is located in a quite area just outside the Boquete. You can still get anywhere in few minutes, although you need a car. The room has all needed amenities- TV, fridge, microwave, and the bed was quite comfortable. The building itself is very stylish with lots of glass, space and nice garden. There is no restaurant in site, but you get breakfast in the room at the time you want. There is a very good gym, sauna, jacuzzi and swimming pool. They have good selection of spa services. The receptionists are wonderful and very helpful. The place is just perfect for relaxing and wellness. I wish we had more time to enjoy it, will definitely stay again if back to Boquete.