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Le Meridien Ile des Pins

Traveler (954)
360
Panoramas (14)
Video (1)
Certificate of Excellence

About

#1 of 4 hotels in Ile Des Pins
Location
Cleanliness
Service
Value
Certificate of Excellence
Paradise is shaped like this. Le Meridien Ile des PIns overlooks the pristine white beaches of Oro Bay in Ile des Pls, New Caledonia, just 15 minutes from the island's airport. Our luxury hotel is nestled in a centuries-old coconut grove, redolent with the scent of lush, tropical vegetation.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free Internet
Breakfast included
Airport transportation
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Hotel links
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Location

Full view
Contact
Baie d'Oro, BP 175, Ile Des Pins 98832 New Caledonia
Getting there
Ile Des Pins Airport5 mi
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940Reviews
61Q+A
100Room tips
Traveler rating
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  • 28
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Popular mentions
We spent 2 nights here and were very disappointed with our stay. The service in the restaurant was very poor. You wait a long time to be served and, at breakfast, aren't asked whether you want a proper coffee or a hot meal, the severs preferring you to get the machine coffee.
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Response from MI_New_Caledonia, Responsable relations publiques at Le Meridien Ile des Pins
Responded 4 weeks ago
Dear Matt L, thank you for taking the time to share your experience with the online community. First of all,we are sincerely sorry to hear that our service didn't meet your expectations. What you describe is not up to our standards and does not reflect the level of service we strive to achieve. Please be assured that your comments have been brought to the attention of our operations teams for improvement. Despite this, we hope to have the opportunity to welcome you again in the future and show you that we can do much better. Le Méridien Ile des Pins team.
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The location is really nice, beautiful beach and blue waters. Everything else is average. This is absolutely not a 5 stars hotel but rather a 3 or 4 stars hotel. Not sure how Le Méridien allows this level of service. The food is quite bad, breakfast is the worst I've had in
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Response from MI_New_Caledonia, Responsable relations publiques at Le Meridien Ile des Pins
Responded 4 weeks ago
Dear edouardl219, Thank you very much for taking the time to share your feedback. Both good and bad, comments from our guests are extremely valuable to us and help us improve the level of service we strive to achieve. We are really delighted that you appreciated the location and the beach. However, we are truly disappointed that the service didn't meet your expectations, the experience you describe does not reflect our usual standards of service. Training is an ongoing process and concern for us and we will make sure to make a special focus on it. Regarding food, we faced a few simultaneous technical issues which impacted the quality we usually offer. Actions have been implemented to resolve them. We hope nevertheless that you will give us in the future another opportunity to show you that we can do better, and we would be delighted to welcoming you back to our resort. Le Meridien Ile des Pins team.
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This is a perfect location to appreciate Isle of Pines. Like any hotels in NC, food and beverages are not cheap, but the ldyllic nature of the spot, and the outstanding service from the manager Laurent, very effectively backed up by his team, made our stay there a really
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Response from MI_New_Caledonia, Responsable relations clients at Le Meridien Ile des Pins
Responded 4 weeks ago
Dear Sunsn1234, Thank you for choosing us and for taking the time to share your experience with the online community. We are glad to read that you enjoyed your stay with us. We would be delighted to welcome you again soon. Le Meridien Ile des Pins team.
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Le Meridien Ille des Pins is truely beautiful.. a stunning private beach, beautiful rooms and great facilities. A great place to get away from it all. At almost $700 pn, it's the poor restaurant and room service that prevent it from being all that, and leave you with the feeling
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Response from MI_New_Caledonia, Responsable relations publiques at Le Meridien Ile des Pins
Responded 5 weeks ago
Dear tegee75, thank you for taking the time to review us and sharing your experience with the online community. First of all, we sincerely apologize that the service didn't meet your expectations. We are continuously trying to improve our service and we have taken good note of your comment. We are displeased that you found some of our staff less than helpful and attentive. We pride ourselves on a friendly and welcoming staff and we are extremely sorry if you sensed some inconsistencies on this occasion. We would be delighted to welcoming you back again and we are sure you will notice the improvements. Le Meridien Ile des Pins team.
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This hotel has all of the natural beauty it needs. However to be charging the premium that the location deserves a lot more attention to detail. The food and beverage side of it is a bit of a disorganized mess. Lots of staff no direction. Quality average a best. Trapped market
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Response from MI_New_Caledonia, Responsable relations publiques at Le Meridien Ile des Pins
Responded 5 weeks ago
Dear Relax699348, Many thanks for your valuable comment regarding your experience. We are really pleased to read that you found the room stunning. However, we are sincerely sorry to hear that our service didn't meet your expectations. What you describe is not up to our standards and does not reflect the level of service we strive to achieve. Please be assured that your comments have been brought to the attention of our operations teams for improvement. Despite this, we hope to have the opportunity to welcome you again in the future and show you that we can do much better. Le Méridien Ile des Pins team.
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PRICE RANGE
$247 - $465 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
le meridien ile des pins hotel ile des pinsmeridien ile des pinsile des pins meridienile des pins le meridien
LOCATION
New CaledoniaIle Des Pins
NUMBER OF ROOMS
49
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