Me & my wife were very excited to be there for the weekend, however, we were shocked to find that the service couldn't be decent at the very least. What caught our attention while having breakfast in the terrace is that the staff refused to let a pregnant lady use the utilities even if she asked very nicely, more than that : the poor woman was verbally abused by a member of the staff that tried to chase her away. When we tried to intervene, they explained to us that the administration had strict orders not to let anyone use the utilities.We decided to cut our stay short, there is no way we're ever coming back.
It was a really bad experience. Terrible in every way. It stunk all the way up to the room, the bathroom was extremely dirty and the staff was unpleasantly unwelcoming. Dog barking next to room window all night. Fortunately we only stayed one night.
The hotel is huge and the surrounding are was beautiful. It's area is clean and has everything you need comfortable tucked near AIU (Al Akhawayn Yniversity). The staff are ok. Breakfast is served every morning. The bar and restaurant both have a limited menu. Wifi can be found and the hotel lobby but seem to shutdown around 11pm so the staff can rest. The one thing I did not like was that the light timers in the hallway gave you about 1min before shutting off, which left me in the dark walking to my room mostly. SCARY! The hotel is very clean and the community very safe. If you are looking for luxury, then this is not your place to stay. If you are looking for a clean, safe, warm, comfortable place to stay, Hotel Chamonix is great.
We stayed here for a night, en route from Merzouga back to Marrakech. The hotel was fine for our purposes, though it could improve in three areas: - the rooms were hotter than they needed to be - we had to open the window to get a comfortable night's sleep - our room faced on to a rear courtyard where staff were coming and going throughout the night, banging a loud door - the service at breakfast was the worst aspect. It was supposed to be served from 7am: we arrived shortly after that without any obvious sign of preparations going on apart from a Julie Walters "two soups" style waiter pottering around doing not very much. When there was no sign of any food by 7.30 we gave up and went out to explore the local countryside - we ate a late breakfast of cakes and coffee at the patisserie a few doors up. On the plus side, the reception staff were friendly and helpful, the hotel is very centrally placed in Ifrane, has on-site car parking, and a colony of Lesser Kestrels nesting on the roof. The hotel was also inexpensive - they had a promotion on which saved us about £20 compared to the price on the web. Also, beware of the "official town guide" who kept pestering us every time he saw us in the town square.…
As someone else has said, this hotel provides basic, clean accomodation at an affordable price, in a central position. We found that the breakfast service was poor on the first day (staff forgot whether we'd asked for tea or coffee, entered us into their system as outside clients even though we'd told them we were staying at the hotel, and then didn't know how to change the record - which meant we paid a higher price for the breakfast) - so on the second day we went out for breakfast at one of the cafés very close by, and had a much better breakfast for half the price. Maintenance could be better as well: one light in the bedroom didn't work, and the light fitting over the sink in the bathroom was broken and hanging down over the mirror. Little things which create a bad impression but are easy to put right, with better staff training and supervision. Clients, at least during our stay; seemed about half and half Moroccans and foreigners (independent, not package hols).…
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