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Palais des Remparts

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310 Reviews from our TripAdvisor Community

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Showing 129: English reviews
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London, United Kingdom
Reviewed 5 weeks ago via mobile

Summary - Rude staff (actually got shouted at down the phone) - Dishonest staff (will lie to you and your booking agent) - Unhelpful staff (will ignore emails, I'm still waiting for a response - it's now been more than 3 weeks) Detail I used booking.com and entered the wrong email address. Totally my fault. Changed our schedule last minute,...

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1Thank gdoc123
Bristol
Reviewed January 17, 2017

First time in this riad. Met at the airport, and the taxi was met by a guy with a barrow when we reached the city. Straight to the riad, easy check in, and shown our room which was fine although I would not like to have stayed in it with young children due to the low bannister around the first-floor...

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Thank allotmentandy
Edmonton, Canada
Reviewed November 12, 2016

We stayed here in Oct 2016. After a long drive from Casablanca and a long overseas flight we entered this riad expecting more. The courtyard garden is shabby and dying. The front staff are indifferent. When asked if they provided bottled water we were told no and if we wanted some we could buy from them but get it cheaper...

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Thank eyespyabike
York, United Kingdom
Reviewed November 10, 2016 via mobile

We booked this Riad on the back of the photos featured on the riad's own website. On arrival, it can only be described as a dimly lit mausoleum. There was literally no warmth or atmosphere. We were shown our room, extension of said mausoleum with a sarcophagus to bathe in, then invited for welcome mint tea on the terrace. Admittedly...

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1Thank Night_Owl_222
Reviewed October 26, 2016 via mobile

Very good location, central to shops and beach. Easy walk to a number of great restaurants. Staff were generally friendly and helpful. The rooms were comfortable though the decor was a bit tired. It should be noted that renovations were underway during our stay.

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Thank Tanya F
Evesham, United Kingdom
Reviewed October 18, 2016

We loved it here. Beautiful roof terrace, great staff and a comfortable room. Central location in the heart of the old medina. Close to several very good restaurants. Highly recommended would definitely stay here again. Public parking close by.

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Thank CarolBury10
Reviewed October 14, 2016

Excellent location on the edge of the Medina in a wide side street. Friendly staff, especially the charming breakfast waiters, one of whom recommended walks and drives in the locality which were very helpful. The hotel was having a an end of season spruce in the corridors as we left, ready for the next season. Our room was beautifully clean,...

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Thank Catherine E
Reviewed October 4, 2016

We stayed as a family here 5 years ago, and had a great time. We were in Essaouira again this year and popped into the Palais for lunch- the roof-top restaurant has one of the best views in town, and the food and service were both as good as we remembered. Definitely worth checking out, even if just for a...

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Thank Daniel A
New York City, New York
Reviewed September 8, 2016

Frankly I don't understand how there is so many positive reviews for this hotel. Palais des Remparts was unfriendly, beds uncomfortable, atmosphere quite depressing and the premises much in need of repair. The best things about this hotel is the location. We were greeted without a smile or a hello, instead we got "fill out this form". Once we were...

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1Thank NathanLES
Chiang Mai, Thailand
Reviewed August 26, 2016

the best views in Essaouira. I have been coming for many years! this will definitely be where I will stay from now on. large beautifully decorated rooms. Impeccable service! The breakfast is wonderful..the panoramic views of the crashing waves..just be careful the seagulls love butter! The staff is professional and very friendly. I will return SOON!

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1Thank Vdigo
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
Things to do
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about Palais des Remparts

Address: 18 Rue Ibn Rochd, Essaouira 44000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Price Range: $62 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palais des Remparts 5*
Number of rooms: 23
Reservation Options:
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Also Known As:
Palais Des Remparts Hotel Essaouira
Hotel Style:
#11 Luxury Hotel in Essaouira
#12 Spa Hotel in Essaouira
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Questions & Answers

Here's what travelers have asked, with answers from Palais des Remparts staff and other travelers.
1 question
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Questions? Get answers from Palais des Remparts staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All the ones on floor one looked good as we passed them whilst being cleaned”
 of 5 bubbles CatherineE715, Oct 14, 2016 | Read review
“Honestly most rooms are lovely. I prefer rooms with exterior windows..but higher floors quieter”
 of 5 bubbles Vdigo, Aug 26, 2016 | Read review
“second floor”
 of 5 bubbles mainon_eva, Aug 23, 2016 | Read review
“Sea view on 4th floor”
 of 5 bubbles xruffer, Feb 24, 2016 | Read review
“Ask for extra blankets at night (in Winter anyway) when the temperature drops quite considerably. If you stay in the sea view room be prepared for the roar from the wind & sea on stormy nights - there is no double glazing of windows - you really feel surrounded by the elements!”
 of 5 bubbles katharinem2016, Jan 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question