mazing and memorable stay with family!! Team nailed it....The hsk team very friendly and my family enjoyed our stay. Will definitely come back again...The food are simply wow, had a great experience with the Chef.
Very pleased with the quality of service. Exceptional culinary experience and great range and diversity of activities. Staff is very hospitable and help is always available. Had a memorable stay and would definitely come back.
It is like a Dream coming True .The Best Hotel Experience ever. Will do it again if get the opportunity. The staff wery warm and attentive especially Eric at the Pool Service and Two staff who do th room at night. The room was fabulous and the outdoors fantastic, river full of multicolored fishes, ducks etc. Very good music everywhere and the food Marvellous. A Big THANK YOU to all the Staff and Management.
First visit after renovations, heard so much about One & Only which was one of the reasons we booked! At gate entrance: Security took quite a long time to find the name( would advise not to print arrival list on both side as this make it difficult to find guest name) Front Desk: Upon arrival no one was at the entrance to welcome until we step out of the car and started to take out the luggage. This would be acceptable for 4 stars not for One & Only. First impression was not good, however Basil from guest relations welcomed us later when we were seated and make things better. A lady came to served Welcome drink which was not bad( would advise to put a QR code or someone to explain the ingredients of the drink in case of allergies purposes). Basil was patient escorted us to room and make a full room orientation which was appreciated. Housekeeping: Room was nicely made and cleanliness was good just some spot needs to review such as the bathroom second basin a big marron spot on the outside, quite disturbing as it was noticeable! Appreciate the service given one in the morning and one during turndown service. Turndown service was great as they place a bottle of water and glasses on both side of the nightstand, however please before placing the glasses to verify if the glasses is clean or not ! Cause it was unacceptable to have lipstick stain on the glass which was way annoying and gross!! Same was reported to the front desk the next morning but little to nothing was done! Food & Beverage: First day during dinner buffet was great, not much variety but food was fantastic! Same goes for breakfast, only thing I did not understand is why there was no table etiquette for cutlery (only dinner fork, dinner knife,soup spoon, plate , napkin and water glass) no salade and dessert cutlery?. Second night was worse for dinner a la carte, as dessert we were given the remaining dessert which was displayed the day before at buffet!! One&Only Le Saint Geran made a big joke on us !! Which was never expected cause I believe we are still in February not yet April fools! Fitness centre ( Club one ) was the best we encounter. We would say the best around the island! We are thankful to Burwing the fitness manager who welcomed us to the club and make an entire visit of Club One with the kids club. Club one will be definitely recommended to your future guests! Thank you One & Only Le Saint Geran for this experience! Bad and good experience, no one to be blamed apart from us , we are the one who make the choice. Lesson to takeaway after this stay, to make better choice next time! …
For myself the priority was to relax and unwind in beautiful surroundings. Le Saint Geran delivers this in spades. The very layout of the guest wings creates a feeling that you are somewhere far from the madding crowd. The grounds are delightful and well worth taking a stroll in. Whilst not for me, I was aware of the many programs & activities that were available to younger more active guests.