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Sofitel Mauritius L'Imperial Resort & Spa

Certificate of Excellence
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Wolmar, Flic En Flac, Mauritius 90517
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1,446 Reviews from our TripAdvisor Community

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Showing 479: English reviews
tegelen
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

First impression of the hotel is very good. We have a great room, at breakfast buffet you have a good selection to choose from. At the very nice beach you have the best seats/beds I have ever seen at a beach, but most important of all the staff is great.

Helpful?
1 Thank leon312
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Guest, Thank you veyr much indeed for sharing your review. We are delighted that your expectations were met in terms of service and hotel location. Your appréciations has been shared to all our Ambassadors who will all the more be motivated to excel in their service. We look forward to welcome you back to our property and wish you... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

We have just completed a 6 day stay at the Sofitel Mauritius. The hotel has all the hallmarks of a good five star hotel. Good decor, attentive staff, clean rooms, swimming pool and beach All staff were attentive. A special mention to a) Devina at the front desk who was able to accommodate all of our requests ranging from taxis... More 

Helpful?
Thank AKMHM
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Guest, Thank you indeed for your review of our hotel and the tips you provide. We are delighted to learn that your stay has been so enjoyable and that you recommend our property to travellers. We shall be honoured to welcome you back to the Sofitel L'Imperial and reiterate our appreciation to you for your wonderful feedback. Yours Sincerely... More 

Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 13, 2016

Our rooms were fantastic (although not sea view), but were very spacious and facilities were very good. Hotel staff were very pleasant especially Nawaz (at reception) who helped us all through our stay. Other helpful staff were Raj (chef), Pravin, Pratima and Claudine. Overall we had a fantastic and enjoyable time in Mauritius. Only disappointing thing was that wifi was... More 

Helpful?
Thank mithul_shah
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Guest, Thank you very much indeed for reviewing your stay at our property. We are thrilled to learn that our services were up to your expectations and are taking the necessary measures to enhance the wifi connection. We hope to have the pleasure of your visit soon again and thank you for your nice comments. Yours Sincerely Antonio Ferreira... More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 10, 2016 via mobile

My most resent trip to Mauritius my wife and I stayed at the Sofitel So and had an amazing time before we left the island we decided to try the Sofitel imperial to see the difference I am an Accor gold member and stay at a lot of Accor hotels around the world so I had hi expectations, I realised... More 

Helpful?
1 Thank Robert C
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you for taking the time to share your review of your experience at the Sofitel L'Imperial. We are sorry that your expectations have not been met in some areas would like to sincerely apologise for the mishaps in room and service which were not up to the Sofitel Standards. We have shared your constructive feedback with our... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed June 10, 2016 via mobile

We were a group of 6 adults and 6 small children. Initially we had problems with the service on the first day but later the hotel staff understood our requirements and addressed the same to our satisfaction. The managerial staff is very cooperative and understands the level of service that needs to be delivered in a luxury resort. The house... More 

Helpful?
Thank Jital
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you very much indeed for your review. We are pleased to learn that your experience at the Sofitel L'Imperial has been enjoyable, except for the incident with our Cook, Viraj. We would like to once more, reiterate our sincere apologies to you and to your family for his behaviour and have taken measures to avoid reoccurence of... More 

Level Contributor
8 reviews
4 of 5 stars Reviewed June 10, 2016 via mobile

This review is written for visitors and the hotel management. First of all, Mauritius is beautiful, it's green, the island is well preserved, the people are really friendly and the food is (quite) good... outside the hotels. And this is right away the biggest disappointment of the Sofitel in flic and flac. Do yourself a favor and don't eat the... More 

Helpful?
Thank Ingmar v
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 7, 2016 via mobile

This being our third trip to Mauritius this year as a couple, we not only knew what to expect, but were far more pre-prepared. Having pre- booked a taxi, through the hotel booking, thus they were already paid before we even landed. Something to think about, as it's rather overwhelming either looking for your name on all those placards being... More 

Helpful?
Thank Nikki L
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Thank you very much indeed for your detailed review. We are delighted to learn that your stay has been so enjoyable and have shared your appreciations to Davina and Andy who are now all the more motivated to continue to strive for excellence in their service to our valued Guests. We look forward to welcoming you back and... More 

Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 7, 2016

A fantastic hotel offering stunning views and exceptional service. We would highly recommend this hotel to anyone. Location - absolutely heavenly. Room - spacious and well appointed. View - Fantastic (looking out on the beach and the Indian Ocean) Service - Absolutely brilliant. Friendly, helpful, nothing too much trouble Hotel - well appointed with a good range on on site... More 

Helpful?
1 Thank Stephen_W_B76
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you very much indeed for such a fantastic review. We were so thrilled by what we read and shared it to all of our Staff. Your appreciation is motivation indeed for us to continue on this track of excellence of service. We hope to have other opportunities to welcome you back to the Sofitel L'Imperial Resort and... More 

1 review
2 of 5 stars Reviewed June 3, 2016 via mobile

Good.. Hotel is Superb by location and room service... Bad... Water is chargeable with dinner. It is not complementary with the dinner. we have visited so many places and stayed in good luxurious hotels. But we have never seen such weird system. Despite of ordering indian food, it was not ready at the time of dinner.

Helpful?
Thank Nish9898
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Guest, Thank you for your review of your stay. We are pleased to note that you enjoyed the location and the room service but that you were not happy that your food did not arrive on time, the lateness for which we would like to apologise. Please note that in all hôtels in Mauritius, water is indeed chargeable during... More 

PARIS
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 31, 2016

Plus: Large rooms, great bathroom, clean, *beautiful* beach, nice staff, nice Teppanyaki restaurant, great crepes for the morning breakfast in the buffet restaurant. Minus: Not many options to eat for lunch.The food was a little disappointing in quality in the buffet restaurant for dinner and it felt like you always ate the same things. Nothing much to do in the... More 

Helpful?
Thank parisian_panda
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you for your comments following your stay at the Sofitel L'Imperial. We are delighted to learn that you enjoyed relaxing vacations at our property. We have taken good note of your constructive comments regarding food and shall take the necessary actions to improve the service. Thank you again. With kind regards Antonio Ferreira de Sousa... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 

Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Address: Wolmar, Flic En Flac, Mauritius 90517
Location: Mauritius > Riviere Noire District > Flic En Flac
Price Range: $193 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mauritius L'Imperial Resort & Spa 5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac
Hotel Style:
#5 Family Hotel in Flic En Flac
#6 On the Beach Hotel in Flic En Flac
#6 Romantic Hotel in Flic En Flac
#6 Luxury Hotel in Flic En Flac
#6 Spa Hotel in Flic En Flac
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