Sofitel Mauritius L'Imperial Resort & Spa
Wolmar, Flic En Flac, Mauritius 90517
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Dining (376)
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About
#6 of 23 hotels in Flic En Flac
Location
4.5
Cleanliness
4.4
Service
4.3
Value
4.0
Travelers' Choice
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Special diet menus
Wine / champagne
Poolside bar
Canoeing
Diving
Snorkeling
Tennis court
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hammam
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
First aid kit
Infirmary
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Minibar
Flatscreen TV
Walk-in shower
Desk
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, French
Hotel links
Location
52Somewhat walkable
Grade: 52 out of 100
143Restaurantswithin 5 miles
12Attractionswithin 5 miles
Wolmar, Flic En Flac, Mauritius 90517
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4106Reviews151Q+A100Room tips
Reviews
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Great hotel and services, we were welcomed by Davina who was so helpful and courteous. She looked after us during our stay and ensured that we are all ok. Thanks to Davina and the nice helpful staff.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 4 days ago
Dear Valued Guest, We are always touched to learn that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at the Sofitel L'Imperial Resort with us and Tripadvisor readers. Davina is also appreciative of your nice appreciations. Best regards Paulette Tang PA to Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We stayed in the Magnifique rooms in this fabulous hotel. The stay was comfortable, the food was delicious, and the hospitality was impeccable! The beaches are clean and the swimming pools heavenly. We're grateful to people like Gayatree, Parvesh, and the spa staff Georgette, Edwidge, Natasha, and Mansha were simply amazing when they worked their magic during the spa session! Would definitely recommend anyone a stay here.
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Date of stay: December 2022Trip type: Traveled with family
Room Tip: Book a taxi service to help you move around. You will need to buy water!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded Dec 29, 2022
Dear Valued Guest, Thank you for sharing your nice review of your "magical" stay at the Sofitel L'Imperial. We are delighted to learn that you enjoyed such fabulous moments and the staff you highlighted will all be commended! We look forward to welcome you back and convey our best wishes to you and to your loved ones for a beautiful 2023! Kind Regards Paulette Tang PA to General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to share my experience during my stay at the Sofitel Mauritius L'imperial Resort and Spa. I Had a great memorable time with my husband and my kid there. Perfect hospitality and kindness. Special thanks to F & B Kooshal, Mervin, front office Keshini as well as all staff. Amazing indian food and services.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 1 week ago
Dear Valued Guest, Thank you for sharing your memorable experience at the Sofitel Mauritius L'Imperial. Our Staff, particularly the Ambassadors you mentionned are thrilled to learn that our services met with your expectations, which is their greatest reward. We do look forward to welcoming you back again to our resort. Kind Regards Paulette Tang PA to Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a lovely experience overall, the food and the pool were lovely but the absolute highlight was a massage with Jeshnee at the spa -- she was so kind and did such a fabulous job. If you go, make a request to see her!
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 1 week ago
Dear Noorimiloa, Thank you for taking the time to share your satisfaction of our Spa services. Jeshnee is thrilled to learn that her services have been appreciated. We do look forward to welcoming you back to our resort. Kindest regards, Paulette Tang PA to General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Absolutely enchanted by our holiday experience. The resort was an absolute dream. The staff exceeded all expectations with their incredible service. Special appreciation to the ever-active hotel manager, Kamal, who ensured every guest's happiness. A big shoutout to Pravesh, the front desk manager, who went above and beyond to resolve a minor issue, ensuring my stay was exceptional. The overall welcoming and joyful demeanor of the staff made our time at the hotel truly enchanting. The main restaurant's diverse selections were a delight, and the food was simply delectable. Indian and Mauritian theme nights were standout experiences. The pool and beach areas were pristine, offering breathtaking views that added to the magic. The spa experience was unparalleled, offering not only the best massage I've ever had but also set in stunning surroundings. In terms of location, being a short distance from Casaville shopping center was convenient. Taxi options and the nearby bus station made getting around easy and affordable. The range of activities, including complimentary boat options like canoeing, paddling, and snorkeling, added to the enjoyment. Heartfelt gratitude to Sofitel Mauritius and its entire team for creating a truly magical holiday for us.…
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 4 weeks ago
Dear Valued Guest, Thank you for sharing your "Enchanting Getaway..." which truly delighted us. We are thrilled to read that our Staff exceeded your expectations with their incredible service. We shall share to our teams your wonderful compliments which constitute a great source of motivation to all of us to keep on going the extra mile for our Valued Guest. We do look forward to the opportunity of welcoming you back to the L'Imperial. Best regards, Paulette Tang PA to General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to start off by saying: Mitch (the bartender), Vishelli (waiter), Madelynn (Manger,hospitality), Keshinee (front desk representative), Parvesh (Manager), and the Banquet Manager over the restaurant’s for this property were very accommodating and nice. They were pleasant to interact with and were very apologetic to the situation my group experienced. Mithun and Priya were very rude and unprofessional. Priya was the first person we encountered upon check in. We were a group of 11 people staying at the hotel. We were on vacation from the United States and this was the last country we visited. We arrived at the hotel, Priya greeted us and asked for our itinerary number or booking reference along with our passports. As the travel consultant for the group I advised her not everyone would be able to provide the itinerary number or booking reference due to data roaming but she should have no problem looking it up by our passport information as that’s what they have done at the other hotels we stayed at. Priya responded advising she must have this information. Shocked and confused I again politely advised she should be able to look it up by our name. This is when Keshinee advised yes they could look it up by our names it would take a couple of minutes. We thanked her and were very taken aback that Priya did not chose to handle the situation that way. They escorted us each to our rooms. Two of the rooms had a strong mildew smell. The guests assigned the rooms advised they would need new rooms due to the smell. Priya rolled her eyes and Keshinee advised she would get started on trying to locate new rooms. We all decided to go to the bar in the lobby to pass time while some waited. During this time I contacted my agent to advise of the situation and how displeased everyone was with the service we had received and Prius’s unprofessional behavior. My agent advised she would handle it. A hour later we were notified the new rooms were ready. Parvesh and the Banquet Manager came over after the complaint was received to speak with me about our experience. I explained what we experienced and how unprofessional it was. How I felt it should have been handled. Parvesh agreed and advised they would use this as a teachable moment to course correct. I told him I understood, the majority of the persons traveling with me were Managers, Vice Presidents, Chief Operating Officers so we understood sometimes things happen that are not representative of the values of the organization. I advised we did not have time to change etc to catch dinner and the Banquet Manager advised our attire would not be a problem and he would reserve a table for us. Which was much appreciated. The food was great and the service was great. The next day we headed to get towels for our day at sea to celebrate a birthday. The towel station was closed. We had a ride picking us up at 7am I explained to the gentleman I needed towels for our Catamaran excursion, he advised the station would open at 8am but he could get the towels for me. I told him great we were a party of 11. He advised he would wait until the others arrived so he could make one trip I told him I understood. A couple of the others arrived we gave him the towel card and advised we needed two towels. He stated one towel per card. We advised the lady provided us two yesterday with one card. I asked if I could speak to a manager. Mithun the manager spoke to the employee and immediately started yelling and pointing at us saying that we would only get one towel per card. He further went on to state how much the towel card cost, etc. I have never seen anyone yet alone in management act so unprofessional. The day came to check out. Everyone decided to take their own luggage to the front because everyone at this point was tired of dealing with constant issues. One room in our party called to have their bags picked up two hours later their bags had not made it to the front. It’s a nice resort. The staff at the hotel is great and accommodating. Management needs to go through hospitality training to learn how to treat guests. Parvesh was the only nice and accommodating manager. …
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Date of stay: August 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Management needs training. The staff that works here is great. Priya and Mitshun were awful very...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 3 weeks ago
Dear Fam0609, We have read with attention details of your review shared on Tripadvisor and sincerely regret to learn of all the issues you encountered. We are grateful for the time you spent to share your experience at our resort as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Whilst an apology will regrettably not alter the outcome of your experience at the Sofitel L'Imperial Resort, please believe we do extend it with all sincerity. We hope you will retain the pleasant memories of your Mauritian holidays Best regards, Paulette Tang PA to Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Been there with my husband for our second wedding anniversary and it was an excellent experience with lovely/welcoming staff, great food and complimentary sports activities. Special thanks goes to Mrs. Paulette and Mr. Parvesh. Would highly recommend 👌
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded 3 weeks ago
Dear Madam. Dear Sir, Thank you for sharing your wonderful experience. We are all thrilled to have met with your expectations and your satisfaction is our greatest reward. We look forward to the pleasure of welcoming you back to the Sofitel L'Imperial Resort. Kind Regards Paulette Tang Personal Assistant to General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are still enjoying the rest of our vacation but we tough that writing this review was more than deserved. The place and the hotel are super, but we would like to underline the kindness of the people working here, we had an accident with the room and the front office lady Priya was super kind and resolved the issue in the best and possible way, shout-out to the room keeper Manoj for helping us as well, last but not least the food is really good and the guys working in the kitchen are super kind! Thanks to all of you!
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded Aug 16, 2023
Dear Valued Guest, Thank you for letting us know of your satisfaction which is motivation indeed for our Teams. Priya and Manoj are thrilled to learn they stood out by their care and service to you. We look forward to your visit soon again. Kindest regards Paulette Tang Personal Assistant to General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A great place to relax and enjoy the beach, pool and grounds. All staff members were professional, friendly and attentive to our needs. We enjoyed the hotel, our clean and comfortable room, the variety of delicious food, the musical entertainment provided every night, the water activities and the relaxed atmosphere.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded Aug 16, 2023
Dear Valued Guest, We are thrilled by your review and thank you for sharing your beautiful experience. We look forward to welcome you back in a not too distant future. Kind Regards Paulette Personal Assistant to General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Had a very pleasant time. We were happy with the hotel, service, staff, amenity and the food. The staff was very friendly and helpful. I made a direct reservation with the help of their employee Esha, who was very supportive and organized everything very quickly. Thanks to her we chose this hotel and had 10 beautiful days there. We are grateful to the front office manager Parvesh as well, who was always very attentive and responsive to all the requests. You have a great team there, guys!!! Unfortunately, i cannot remember all names but being very detail oriented person i can definitely say that anyone will be pleased with the service quality of the staff from housekeepers till waiters and even gardeners with whom we had a very interesting interactions. And what is most important it is 100% safe there. One day we accidentally left the safe open with all our belongings and on our return we found a kind note saying that they found it open and they reset a code, which was provided to us in a closed envelope separately. Obviously, everything was in place. Thank you for making our stay memorable. We will be definitely back soon. P.S I will recommend also to use the diving service from Nemo diving center next to the hotel. Kevin and Ben they are great guys and if you love diving you will definitely enjoy the trip with them. The boat trip with Sunny was also fantastic, during one hour he managed to show us a bunch of delfines and whales for a very affordable price. If you are there definitely go for it.…
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel L'Imperial Resort, Other at Sofitel Mauritius L'Imperial Resort & Spa
Responded Aug 13, 2023
Dear Valued Guest, Thanks for so warmly recommending the Sofitel L'Imperial Resort. We are delighted to have met your expectations and your positive review indeed is highly motivating to all of us who strive to provide a seamless service. We do look forward to welcoming you back in a not too distant future. Kindest regards Paulette Tang PA to General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Flic En Flac area.
PRICE RANGE
$299 - $489 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel mauritius l`imperial hotel flic en flac, sofitel mauritius l`imperial resort and spa, sofitel imperial hotel, accor imperial hotel, sofitel flic en flac, wolmar sofitel, sofitel imperial mauritius
LOCATION
MauritiusRiviere Noire DistrictFlic En Flac
NUMBER OF ROOMS
191
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Claim Your ListingSOFITEL MAURITIUS L'IMPERIAL RESORT & SPA - Updated 2023 Prices & Hotel Reviews (Flic En Flac)
Frequently Asked Questions about Sofitel Mauritius L'Imperial Resort & Spa
Which popular attractions are close to Sofitel Mauritius L'Imperial Resort & Spa?
Nearby attractions include Safari Adventures (2.9 miles), The Martello Tower Museum (3.0 miles), and Tamarin Bay (0.4 miles).
What are some of the property amenities at Sofitel Mauritius L'Imperial Resort & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sofitel Mauritius L'Imperial Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Mauritius L'Imperial Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sofitel Mauritius L'Imperial Resort & Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Sofitel Mauritius L'Imperial Resort & Spa?
Conveniently located restaurants include Creole Shack, Sitar Indian Restaurant, and Pakbo.
Are there opportunities to exercise at Sofitel Mauritius L'Imperial Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sofitel Mauritius L'Imperial Resort & Spa have airport transportation?
Yes, Sofitel Mauritius L'Imperial Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Mauritius L'Imperial Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Mauritius L'Imperial Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Mauritius L'Imperial Resort & Spa?
The staff speaks multiple languages, including English and French.