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Sofitel Mauritius L'Imperial Resort & Spa

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Wolmar, Flic En Flac, Mauritius 90517
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Traveler (4428)
Pool & Beach (896)
Room & Suite (535)
Certificate of Excellence

About

#4 of 20 hotels in Flic En Flac
Location
Cleanliness
Service
Value
Certificate of Excellence
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Beach
Archery
Babysitting
Secured parking
Wifi
Fitness / spa locker rooms
Sauna
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Special diet menus
Wine / champagne
Poolside bar
Canoeing
Diving
Snorkeling
Tennis court
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Full body massage
Hammam
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
First aid kit
Infirmary
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Good to know
  • HOTEL CLASS
    5 stars
  • HOTEL STYLE
    Park View, Great View
  • Languages Spoken
    English, French
  • NUMBER OF ROOMS
    191
Hotel links
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3,659Reviews132Q+A100Room tips
Traveler rating
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Popular mentions
It was a wonderful experience at the Sofitel for us. A special thanks to Mr Nuvin, Mr Hanley, Mr Kunal, Mr Kumar, Mrs Mariola. The spa was amazing, Miss Verlaine was very attentive and friendly. Overall we had a great stay. We'll surely come back. Highly recommended!
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Response from Sofitel_Imperial, Manager at Sofitel Mauritius L'Imperial Resort & Spa
Responded 2 weeks ago
Dear Guest, Thanks for highly recommending our resort. Our Ambassadors are delighted to have met with your expectations. We hope to have another opportunity to serve you. Warm regards Guest Relation Service
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Had a great stay at the hotel! The staff was very welcoming! Had a great time, many thanks to Mr Kumar (flower man) who showed us around and made the stay even more memorable. He took great pictures for us The reception staff was very helpful (Ms Tania and Mr Hansley). The food was very good as well. Will definitely come back.
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Response from Sofitel_Imperial, Manager at Sofitel Mauritius L'Imperial Resort & Spa
Responded 2 weeks ago
Dear Guest, Thank you for your amazing review. Your satisfaction is our greatest joy and reward. We hope to welcome you back again. Warm regards Guest Relation Service
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+1
Sofitel review Stayed in October 2019 Stayed in a Ocean View suite Stayed 2 adults and 2 kids under 4 Stayed 1 adult in an ocean view double room I have given Sofitel 3 stars this time because we felt General Maintenance was not there in every aspect of the Hotel. Pros The staff are friendly, helpful, hospitable, and accommodating. The beach views are beautiful The kids club was amazing, great activities even for my 3 year old, great playground with play equipment and a play room with play toys. Adequate boat club with activities They have added a new restaurant since we were last there in 2013 Added pool and beach lounges which are like double beds , very cool and spacious when having small kids with you. Had introduced meet the managers cocktails which was great to give feedback and meet the managers on a personal level A glass of Champagne and fruit and mini canapés were a nice and sweet gesture every day Cons ( please note these cons are based on our previous stay at the same hotel in 2013) General maintenance is not there. Or not happening . Televisions in room was not working, we were told it’s a cable fault when we checked in but during the meet the managers cocktails when we mentioned this the next day our television was fixed but my Mums television wasn’t . She was in another room. The rooms have a strange musty smell The beach at the Hilton was cleaned and had less coral than the one at Sofitel but they are right next door to each other. The spa was very strange this time around. We were not allowed to go into the pool or sauna or steam room before our treatment because we hadn’t booked to go in there . Yet when we came in 2013 this was all included as part of the treatment . In 2013 We were told to arrive 20/30 mins earlier to enjoy pool, sauna etc and then have the treatment. The treatment ( aromatherapy massage ) this time in 2019 felt very rushed. After the treatment we were given juice by the pool and again made to feel like we had to leave. It was very disappointing as last time we had the same treatment but treated very differently very welcomed, after our last treatment in 2013 we had herbal tea and the most amazing biscuits I have ever eaten. But not this time The new restaurant is so pretty and romantic but needs more lighting, we could hardly see the menus or our food. The rooms the Ocean View Suite was nice but needs a modern upgrade , charging ports , etc would be a great addition I think we were double charged for my mums transfer airport-hotel, but had no way to prove it as my mum had paid the guy who picked her up in cash . It was then on our bill at the end of the stay as well. I did try to refute this charge but I couldn’t keep arguing as we did the check out before we left for the airport. A mistake we have learnt from. I don’t think we will stay at the Sofitel on our return to Mauritius which is sad because we so enjoyed this hotel on our previous stay in 2013. Although all the staff were amazing these are the staff members who stood out the most for us , that went above and beyond their jobs to make us feel welcome, loved my kids as their own, helped in the best way they could with whatever we requested for. Kirtee from the Reception Alan from room service Bridgette and Deepa from the kids club ( my kids till today 5months later still ask to go and play with them) Pravesh Jugmohun from Front office manager Neetasha Luchmun Boyjoonauth from the reservation office.
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Response from Sofitel_Imperial, Manager at Sofitel Mauritius L'Imperial Resort & Spa
Responded 2 weeks ago
Dear Valued Guest, Thanks for your detailed feedback on Trip Advisor. Although we have not entirely lived up to your expectations during this stay, we appreciate your opinion and hope that the positive points you mentioned will remain as fond memories of your stay with us. We really appreciate you taking the time to assist us to perform at our very best. We would like however to inform you that we shall be undergoing renovation of our rooms as from this year. Kind regards Guest Relation Service
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+1
Great stay at the hotel, the rooms (family room) are very spacious, clean and well equiped with the required accessories. The food is very delicious with a lot of varieties offered. The staff are courteous and Hansley was very nice to offer us a late check out. The hotel property is very big with beautiful gardens, especially the Japanese garden. We positively recommend the Sofitel Imperial Flic en Flac.
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Response from Sofitel_Imperial, Manager at Sofitel Mauritius L'Imperial Resort & Spa
Responded 2 weeks ago
Dear Guest, We appreciate your wonderful review and thank you for recommending our resort. We hope to welcome you back in a not too distant future. Sunny regards Guest Relation Service
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+1
It's an amazing hotel and it is very clean and the staff is very helpful and very friendly. The hotel itself is very big and has a lot of activities and lots of place to rest and beautiful spot for pictures as well as a spa. Will definitely come back loter
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Response from Sofitel_Imperial, Manager at Sofitel Mauritius L'Imperial Resort & Spa
Responded 2 weeks ago
Dear Guest, Thanks for your amazing review which delights us. We certainly hope to welcome you back for a longer stay. Warm regards Guest Relation Service
Read more
Previous
PRICE RANGE
$225 - $500 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel mauritius l`imperial hotel flic en flac, sofitel mauritius l`imperial resort and spa, sofitel imperial hotel, accor imperial hotel, sofitel flic en flac, wolmar sofitel, sofitel imperial mauritius
LOCATION
MauritiusRiviere Noire DistrictFlic En Flac
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Frequently Asked Questions about Sofitel Mauritius L'Imperial Resort & Spa
Which popular attractions are close to Sofitel Mauritius L'Imperial Resort & Spa?
Nearby attractions include Safari Adventures (2.9 miles), The Martello Tower Museum (3.0 miles), and Flic en Flac Beach (0.8 miles).
What are some of the property amenities at Sofitel Mauritius L'Imperial Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sofitel Mauritius L'Imperial Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Mauritius L'Imperial Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sofitel Mauritius L'Imperial Resort & Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Sofitel Mauritius L'Imperial Resort & Spa?
Conveniently located restaurants include Foobiss, Creole Shack, and Roti Aka Vinoda.
Are there opportunities to exercise at Sofitel Mauritius L'Imperial Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sofitel Mauritius L'Imperial Resort & Spa have an airport shuttle?
Yes, Sofitel Mauritius L'Imperial Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Mauritius L'Imperial Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Mauritius L'Imperial Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Mauritius L'Imperial Resort & Spa?
The staff speaks multiple languages, including English and French.