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Sofitel Mauritius L'Imperial Resort & Spa

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1,480 Reviews from our TripAdvisor Community

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Showing 493: English reviews
Ghent, Belgium
Level Contributor
180 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We have enjoyed our stay in Sofitel L'Imperial. The hotel has a very good location. At the checkin, we did receive a room, which was not satisfactory: no view, room not the best shape, dirty bedsheets, etc. Unfortunetaly they did not have any better room available at the day. But next day we have received a very nice room with... More 

Helpful?
Thank Mirooke
Manchester, United Kingdom
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel, views are stunning from the breakfast area, you can see the pool (which was very quiet when we went) and the beach. We stayed on the 1st floor so didn't really have much of a view, just a short but very wide tree blocking the ocean. The room itself was very nice with the signature big sofitel beds,... More 

Helpful?
Thank MrsIH
Perth, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Service was terrible and the cleanliness of rooms and buffet restaurant was poor and definitely not 5 star. We stayed in a luxury room, however I would not class it as luxury, we did have a balcony and seaview but the fixtures and fittings were old and shabby and needed refurbishing or replacing. on first day ordered a fruit platter... More 

Helpful?
Thank andrea2wnley
Greater London, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a family get together here for 3 nights booked by my Mauritian husband. After he had made the booking for Friday 12th August and told everyone, he was asked to change the booking for Thursday due to a wedding. The hotel itself is in a great position. The beach is kept spotless and the pool area is lovely... More 

Helpful?
Thank Helena J
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Thank you very much indeed for your review. We are delighted to learn that your enjoyed your stay at the Sofitel L'Imperial and that the services were up to your expectations. We have taken note of your remark concerning Entertainment, and have brought up the issue with our Tourism Manager to work out an improved programme. We look... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago via mobile

This was a lovely hotel resort atmosphere and we had a comfortable stay. The suites were spacious and the bathrooms luxurious. The breakfast buffet was delicious with a large selection of cuisine, we also had the evening buffet selection which was scrumptious. The Japanese restaurant we enjoyed thoroughly with guests who joined us. Thank you Sofitel!

Helpful?
Thank A TripAdvisor Member
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Guest, Thank you very much indeed for sharing your review. It is with pleasure that we learn you had a comfortable stay and that you thoroughly enjoyed the facilities. We hope to have the pleasure of your visit soon again and wish you all the best. Yours Sincerely, Antonio Ferreira de Sousa General Manager More 

Port Louis
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

You may find it funny, each time I check out of Sofitel, I drop a few lines on Trip Advisor, but honest to god, I find no better way to thank and compliment the little legends of the hotel industry. Well, just spent the week end at Sofitel and was in Room 347. To start, all the hotels in Mauritius... More 

Helpful?
Thank AntishTeelwah
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you very much indeed for your loyalty to our Hotel and also for taking the time to share your review after each stay. We were thrilled to learn that you thoroughly enjoyed your stay yet again and that our Staff and services were all up to your expectations. It is all to your honour and we find... More 

Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This was my 4th stay with a cousin for a night of pampering. The room, service and surroundings still lavish. Why i didn't give full marks: The valet left our lights on and we ended up with a drained battery- cost us precious time to sort out. The welcome cocktail is no longer alcoholic. The dinner menu wasn't as varied... More 

Helpful?
Thank Mydoshmatters
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to review your stay. We learnt with pleasure that you were pampered at our property and that you had a lovely stay. We would like to apologise for the neglect of the valet service which caused your drained battery, and hope that this incident had in no way spoilt the... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I visited with my wife and we were so surprised how bad the service was,for 3 days they did not serve the complimentary water they should serve,we called 3 times but useless,room was not that clean,don't expect room service after hours,they will take order but will never deliver,till you give up and cancel,that's the way it's,I went my self to... More 

Helpful?
1 Thank Tarek7777
Hong Kong, China
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

From the moment we stepped in, we were disappointed. We arrived at the hotel after a 12 hour delayed flight. We were supposed to land at 7am but landed past 8pm our room should have been prepared however, when we got our keys our room was filthy. Not only had they not vacuumed the floors, changes our sheets, they also... More 

Helpful?
Thank Anjali D
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

1.Check in at hotel we were told is 3. We checked in online and arrived at hotel at about 2:45p. After several excuses and more excuses we were finally given keys to our room at 5:00 p.m! 2. Waited over 30 minutes for our bags. Called and reminded them. After 15 more minutes still no bags. My husband and I... More 

Helpful?
Thank Brina7608
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 

Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Address: Wolmar, Flic En Flac, Mauritius 90517
Location: Mauritius > Riviere Noire District > Flic En Flac
Price Range: $204 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mauritius L'Imperial Resort & Spa 5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac
Hotel Style:
#5 Family Hotel in Flic En Flac
#6 On the Beach Hotel in Flic En Flac
#6 Luxury Hotel in Flic En Flac
#6 Spa Hotel in Flic En Flac
#6 Romantic Hotel in Flic En Flac
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