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Dorsett Grand Subang

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Dorsett Grand Subang
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701 Reviews from our TripAdvisor Community

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Showing 663: English reviews
Cambridge, United Kingdom
Reviewed 2 days ago NEW

I always stay at the Grand Dorset since we have an office nearby. Really enjoyed this latest visit and was given a very good room. The service in the hotel remains at a high standard with the staff being very friendly and helpful. The resturant and bar continue to serve good food and beverage - like the bar and bar...

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Helpful?
Thank Paulellwood
Subang Jaya, Malaysia
Reviewed 2 days ago NEW

Been there on 7th December 2016 with my girlfriend to enjoy ourselves and to relieve stress from examination. We were shocked and very grateful to received a free room upgrade to suite during check in session. The room was very comfortable, spacious and fully equipped which is out of our expectation! My girlfriend was fascinated so much by the room...

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Helpful?
Thank KevinKoay1125
france
Reviewed 5 days ago NEW

I'm used to stay at Dorsett Grand since several years now when I'm visiting KL for business. The staff is very friendly, but the hotel itself needs definitely to be refurbished. Rooms are in poor conditions (wall paper delaminating, mould in the bathroom) and during my last stay in november, it has been still worse. I had a very bad...

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Helpful?
Thank vincat10
Ipoh
Reviewed 5 days ago NEW

As for the overall hotel staff courtesy level such as simple greeting such " HELLO" or " GOOD MORNING OR AFTERNOON" - POOR PERFORMANCE. Staff work at the lower level restaurant place is passionate n always smiling.

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Helpful?
Thank kkkoo28
Kuala Lumpur, Malaysia
Reviewed 5 days ago NEW

We book a room for 2 nights stay at the hotel for our friend's wedding which was also at the hotel. Despite that the room was due for refurbishment, I find that the room is really cosy and clean. One of the cleanest (old) hotel rooms ever! The only cons is that the hot and cold water supply which is...

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Helpful?
Thank yiwen86
Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

room functional and comfortable. service could be better. employees seems mechanical and when asked question, looks for their manager for simple questions. but managers seem as blank. customer service could be improved

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Helpful?
Thank chewppe
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear chewppe Thank you for your feedback. While we are delighted you are happy with our rooms, we do apologize for the manner of our associates. Your comment has been highlighted to our Training Director to train our associates to improve service standards. Thank you again for your patronage and we look forward to serving you again Warm regards Hugo...

George Town, Malaysia
Reviewed 6 days ago NEW

Room ok but once open the door you can smell people smoking inside the room. Rooms are quite old . The service of this hotel is good.Air con no cold enough. Location is near hospital and there's a lot of food outlet around.

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Helpful?
Thank bubble202
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear bubble202, Thank you for your feedback. We are delighted you liked our service and our location. However we do apologize of the condition of our room and air-conditioning. You will be pleased to know we are refurbishing our hotel in stages. We have also highlighted your comment on the smell of smoke at the corridor to our Executive Housekeeper....

jakarta
Reviewed 1 week ago NEW

hotel is ok , but I have bad experience , when I want to check in, and my room door can't open , take quite long to wait , and go back to receptionist to request another card , in the end the door lock got problem.

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Helpful?
Thank juniantoj72
BKK
Reviewed 1 week ago

Room is very nice and spacious. I've stayed in the 17th floor with free snack bars, however day to day I found out that when they replenish it's missing some items (incomplete). Also during checkout I had to carry my luggage and bring it in the Van. Not even a bell boy helping (a bit disappointing on this) considering i'm...

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Helpful?
Thank rgrmndz
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear rgmndz Thank you for your feedback. We are delighted you found our room nice and spacious however we wish to sincerely apologize for the lack of hospitality of our bell service. Your comment has been highlighted to our Front Office Manager. Your findings on the snack bars will also be highlighted to our Executive Housekeeper. We hope that you...

Singapore, Singapore
Reviewed 1 week ago

I'm a frequent guest at Dorsett Grand Subang as it's my company's designated hotel for business trips, so it's never crossed my mind to write a review, until my latest stay here. Had the unfortunate encounter of bed bugs in my room - my first experience with them. Although some might have the heebie jeebies on how a hotel deemed...

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Helpful?
1Thank Nurul M
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear Nurul M Thank you for your feedback. We wish to sincerely apologize for the bed bugs you encountered in your first room. Guest experience is always our top priority and knowing we failed in this area is rather disheartening. Your comment has been highlighted to our Executive Housekeeper to ensure we thoroughly disinfect the room On a lighter we...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more   less 

Additional Information about Dorsett Grand Subang

Address: Jalan SS12/1, Subang Jaya 47500, Malaysia
Location: Malaysia > Selangor > Petaling District > Subang Jaya
Price Range: $57 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dorsett Grand Subang 4.5*
Number of rooms: 478
Reservation Options:
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Also Known As:
Sheraton Subang Jaya
Sheraton Subang Hotel
Subang Jaya Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Dorsett Grand Subang staff and other travelers.
4 questions
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Questions? Get answers from Dorsett Grand Subang staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“"Corner Suite room is more spacious and comfortable"”
 of 5 bubbles KevinKoay1125, 2 days ago | Read review
“Sleep Well”
 of 5 bubbles kot949, 4 weeks ago | Read review
“deluxe room are better and newer”
 of 5 bubbles unizwoo28, Oct 21, 2016 | Read review
“rooms on the top levels are great with view to the sun rising in the east and setting in the west!”
 of 5 bubbles rt_smy, Oct 13, 2016 | Read review
“All one has to do is talk to the staff of your requirements”
 of 5 bubbles rrodrigues53, Oct 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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