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Dorsett Grand Subang

Jalan Ss 12/1, Subang Jaya 47500 Malaysia
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Room & Suite (370)

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$42
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About

#3 of 27 hotels in Subang Jaya
Location
3.6
Cleanliness
4.0
Service
4.0
Value
3.7
Nestled in the heart of Subang Jaya, Dorsett Grand Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
Malay
See what other travelers are saying
  • OSixParking
    Washington DC, District of Columbia93 contributions
    Good Value But Increased Level of Attention to Details Needed
    The Dorsett has the potential to be a top tier hotel. But, it is not at that level yet. We stayed four nights (Feb 6-10, 2020) and had two rooms with a connecting door on the 13th floor. The good aspects include 1) nicely priced, 2) nice, airy rooms with plenty of space, 3) comfortable and elongated pillows, 4) strong air con, 5) quiet surroundings, 6) very spacious lobby area, 7) amply parking. The "needs improvement" category: 1) found a dead cockroach on our first evening there, 2) the foot stool/foot rest of the single seater couch had two stains (one white & one black), 3) the electrical socket in the bathroom was inoperable as it was not producing any electrical "juice" to charge my shaver. I wrote these three deficiencies on a note and gave it to the front desk associate (a young chap) the following morning (Feb 7, 2020); sadly, the issues were never resolved nor did any hotel management contacted us during our entire 4-night stay. From a safety perspective, there was a square depression (~6 x 6 inches and about 1 inch deep at its lowest) in the hallway of the 13th floor that was covered by the carpeting. If one were not careful and did not know where the "divot" was, he/she could have easily twisted an ankle by stepping into it.
    Dear Sir/Madam, thank you for taking the time to share your review with us. We have noted your comments and very much appreciate your feedback. We will share your comments with our team as we strive to continuously improve the quality of our quality and services. Please be assured that we will be taking the necessary steps to address the issues highlighted to ensure they do not happen again. Our sincere apologies for the unpleasant experience caused to you. Thank you again for sharing your experience and we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager
    Written February 13, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: February 2020
    Written February 11, 2020
  • Farehah_farah
    Kuala Lumpur, Malaysia2 contributions
    Exceptional service. Felt like a treasured guest!
    I am aware that this review from me is fashionably late, my sincere apologies. So my family and I stayed here at Dorsett Grand Subang last September during my wedding weekend, and the entire team here made it so special and memorable for us all! Booked Dorsett Room – upgraded to deluxe room Booked Executive Suite – upgraded to Premier Suite (as they came to know that I will be celebrating my treasured moment here at Dorsett) And accorded another night in the Executive Suite (due to an unfortunate incident) To start off with, let me just share the unfortunate event that happened. The night before my solemnization ceremony, the bellboy assisted me from the lobby to bring up my finalized 'dulang' aka trays of hantaran up to my room using the trolley. Soon after, he came up to the room to apologize to me. How unfortunate, my hantaran trays had tumbled. The fresh flowers were a mess and one of the glass box broke. I was shocked and really upset as the solemnization ceremony was going to be in less than 8 hours. I went down to the lobby and informed the supervisor at the reception. As it was past midnight, the manager on duty wasn’t around however one of the staff came over to my room to give a hand in fixing my then ruined hantaran trays. Early the next morning, Ms. Isha, the manager came to offer help and went out of her way to find a solution in fixing the dulang hantaran in such a short period of time! (Just in time for my nikah/solemnization ceremony) Phew. Such a relieved! Thank you Ms. Isha for your effort and quick action. After such a long day (the solemnization ceremony), me and my husband were blown away by the grand style and décor in the Premier Suite. With comfortable huge bed plus that amazing lake view through the large window. The suite had a living and dining area too. They also had my room (as newly weds) specially decorated with flower bouquet, rose petals and swan-shaped towels. Small gesture that really made our day and we felt so welcomed! The following night after our reception, we stayed in the Executive Suite and I must say that the room was one of the best I’ve experienced in Kuala Lumpur! Utterly gorgeous suite with modern touches! Rooms and ambience alone can only create a great impression, and it is Dorsett Grand Subang’s level of service that takes the experience of staying there to the next level! A huge thank you to the team, especially dear Ms. Isha and Ms. Malar. I had issues during my last visit, but you and your team counteract and improved all of em. Your care made everything felt so seamless and we were able to relax and really enjoy ourselves the entire wedding weekend. I’d go back and stay in a heartbeat. Highly, highly recommend! Once the RMO is over that is. (;
    Dear farehah_farah, thank you for taking the time to share your review with us. First of all, we are pleased to have been selected as your preferred hotel to hold such a memorable occasion. We are delighted to hear that you were impressed with the quality of services extended to you during your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We are sure that all our staff enjoyed catering to your needs and we will certainly share your compliments with them. Thank you again for sharing your experience and we look forward to welcoming you back to our hotel in the future. Regards, Christina Toh, Area General Manager
    Written July 23, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: September 2019
    Written April 14, 2020
  • CheahDavids
    17 contributions
    What is so grand?
    When we arrived, there was already a long line waiting to check-in. Waited for 1 hour before our turn. Try standing for 1 hour and tell me about it. The Deluxe Room was okay but definitely dated. Stains found on the sofa, and the bed frame cover. The room probably not vacuumed enough and the glass table with dust. Room service must have been in a haste to get rooms cleaned for the next guests. Even the towels were missing. We had to go down to the reception to ask for it because the in-room phone was faulty. The room was obviously overfitted with fittings making the room less spacious. And I hate the bed. This is the 1st time my back ached sleeping in a hotel bed. Breakfast buffet was very disappointing. They only served guests with what we termed as nasi lemak kosong, mee hoon goreng, slices of bread with butter and kaya as spreads, porridge, juices and coffee. NO chicken, beef, sausages or at least fried eggs provided. Some hotels, you would stay until the last minute before checking out but not this hotel. We just couldn't wait to get out. Sorry Grand Dorsett. You are just a three star hotel pretending to be 5 stars.
    Dear Cheah D, we regret to note that your recent stay experience with us was not up to expectations. The unpleasant experience you encountered is certainly not acceptable and we are indeed very sorry for the inconvenience caused by the delay in your room check-in, bad room condition, unavailability of towels and quality of food served at breakfast. Please be assured that we will make every effort to resolve these issues as quickly as possible to ensure they do not happen again. We sincerely seek your kind patience and understanding for the unpleasant experience caused to you and do hope you will give us another opportunity to be of service to you again. Regards, Christina Toh, Area General Manager
    Written September 14, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: September 2020
    Traveled as a couple
    Written September 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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DayTrip814686 wrote a review Sep 26
1 contribution
+1
Awesome residential package ever. Definitely will repeat package here. The Foods was awesome. The receptionist Dina very helpful and friendly. Pillow and Bed awesome. Full of foods. Tak sempat nak lapar. Hahahaha
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded 2 days ago
Dear Sir/Madam, thank you for taking the time to share your review with us. We very much appreciate your positive comments about our hotel and are pleased to know that our hotel's quality and services met your expectations. We will definitely share your compliments with Dina and the rest of the team here. We do hope that your next stay is around the corner as we look forward to having you back as our guest again. Regards, Datin Christina Toh, Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Haqim L wrote a review Sep 25
1 contribution
Its my first time coming here in this hotel, what I can say is Im having such a good time there. The first time I stepped into the hotel, I can see the big smile coming from the counter, I remembered her name was Velychia. She was very nice and helpful. She knows how to handle her customer very well and I feel so welcomed when I was there and very grateful to have such a good customer service that was delivered by her. I definitely will come here again just because of this service. Good job 👍
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded yesterday
Dear haqiml2023, thank you for sharing your wonderful review with us. We are pleased to know that you had an overall positive experience and were especially impressed by the warm hospitality of our staff. We will definitely share your compliments with our team here for which we are sure they will appreciate very much. Thank you for choosing our hotel and we most certainly look forward to having you back as our guest again. Regards, Datin Christina Toh, Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anmic wrote a review Sep 22
2 contributions
Once again a warmest thank you to Christina,Zainol, Shiek and Zairul for making me welcomed. It felt like being part of the family. Even housekeeping was accomodating. Thank you for keeping a safe and clean enviroment . I had the most comfortable stay and will definitely keep on staying at this hotel as a permanent base for my visits Thank you all and will look forward to my next trip
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded yesterday
Dear ralphrB7433SF, thank you for staying with us again. We are pleased to know that you had a comfortable stay and were impressed with our hotel's quality and services. We will let our team know how much of an impact they made on your experience. Thank you for your patronage and we look forward to welcoming you back again. Regards, Datin Christina Toh, Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NorB wrote a review Sep 19
Kuala Lumpur, Malaysia50 contributions4 helpful votes
A sweet and docile hotel with sweet settings of flowers at different corners. Good amenities. Parking can be a challenge. Food is great especially breakfast and lunch. Love the chicken rendang. A Overall it is clean, meeting hall, public toilets and room. A great place to just sink in right smack in busy Subang Jaya.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded 1 week ago
Dear Sir/Madam, we greatly appreciate your wonderful review following your recent stay with us. We are pleased to hear that you had good comments about the hotel and its amenities. We very much appreciate your feedback regarding the food served, especially the chicken rendang and will definitely share your compliments with the team here. Thank you again for sharing your experience and we look forward to having you back as our guest again. Regards, Datin Christina Toh, Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lynne-t wrote a review Sep 15
2 contributions
Booked online-Special Promo 26-hour stay with buffet breakfast package. Overall - had a good stay with nice buffet breakfast. Front Desk staff, Dina was helpful and courteous to sort out last minute late check-in arrangement. Room -overall clean and comfortable. Would have rated 5-stars with some refurbishments for room especially bathroom.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded 1 week ago
Dear amah-lynne, thank you for taking the time to share your review with us. We are delighted to hear that you had an overall positive stay experience and were especially impressed with the quality of service extended by our staff, Dina. We will definitely share your compliments with our team here for which we are sure they will appreciate very much. We have also noted your comments regarding the refurbishment for room and bathroom and will ensure that the necessary improvements are made. Thank you for your patronage and we look forward to having you back as our guest again. Regards, Datin Christina Toh, Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pei K wrote a review Sep 2
2 contributions
Hotel bed and pillow is very very comfortable that I can’t resist to ask where to get the pillow. It is actually hotel brand that can’t get outside and fortunately hotel staffs are helpful enough to check with housekeeping and end up manage to sell 2 pillows to me . Hotel breakfast buffet not bad also , with variety of food and taste good. Special thanks to Dina , Ramni, Syafiq, Gerald.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded 3 weeks ago
Dear Sir/Madam, thank you for sharing your wonderful review with us. We are so pleased to hear that you had a comfortable stay and found our hotel's quality and services up to expectations. It is always a pleasure to receive good feedback from our guests. We will definitely share your compliments with our team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we do hope that your next stay will be as pleasant as the previous one. Regards, Datin Christina Toh, Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Inspire37418436441 wrote a review Aug 2023
1 contribution
The staff Dina Sabrina was great, friendly and accommodating👍🏻. Very helpful in recommending delicious food and dessert in subang. The room facilities is good and clean. But parking rate is too expensive👎🏻
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded 3 weeks ago
Dear Sir/Madam, thank you for sharing your review with us. We are delighted to hear that you had a pleasant stay and were impressed with our hotel's quality and services. We will definitely share your compliments with our staff, Dina who had made a positive impact during your stay with us. We have also noted your comments regarding the parking charges and have since made a revision to the charges. We do hope that your next stay is around the corner as we look forward to welcoming you back again. Regards, Datin Christina Toh, Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Companion01151988668 wrote a review Jul 2023
1 contribution
Very nice stay, very helpful and friendly staff especially Dina Sabrina. Down to earth person, puts her heart and soul as a frontline staff, very well handled and 10/10 for her customer service. Thank you for assisting me and my family Dina for our last minute booking request.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Jul 25, 2023
Dear Sir/Madam, thank you for taking the time to share your wonderful review with us. We are delighted to hear that you had an overall pleasant stay and were impressed with our hotel's quality and services. We are also happy to hear that our staff, Dina had made a positive impact to your experience. We will definitely share your compliments with her for which we are sure she will appreciate very much. We do hope that your next stay is around the corner as we look forward to welcoming you and your family back again. Regards, Datin Christina Toh, Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mike6304 wrote a review Jul 2023
1 contribution
Hotel services found satisfactory, All staff are friendly, Will recommend to friend And the hotel staff name Putri Rianti awesome. The hotel is near to the subang ria park, and it's very convenient to go for daily exercise. And also the gym and swimming pool very clean.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Jul 24, 2023
Dear mike6304, thank you for taking the time to share your review with us. We are delighted to hear that you had an overall positive experience and found our hotel's quality and services up to expectations. We very much appreciate your wonderful comments regarding our staff, Putri and will definitely share your compliments with her. Thank you for your patronage and we most certainly look forward to welcoming you back again. Regards, Datin Christina Toh, Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Travel40003894555 wrote a review Jul 2023
1 contribution
The best room and services I've experienced for this corporate rate. Room is clean, spacious and amenities are adequate. Staffs are very friendly and helpful, special thanks go to Ms Putri Rianti for her great hospitality.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dorsett Grand Subang, General Manager at Dorsett Grand Subang
Responded Jul 24, 2023
Dear Sir/Madam, we are delighted to hear that you had a wonderful stay with us. We are glad that you found our hotel's quality and services up to expectations and were impressed with the clean and spacious room and warm hospitality extended by our staff, Putri. We will definitely share your compliments with her and the rest of the team. Thank you again for sharing your experience and we most certainly look forward to having you back as our guest again. Regards, Datin Christina Toh, Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$49 - $66 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton subang jaya, sheraton subang hotel, subang jaya sheraton
LOCATION
MalaysiaSelangorPetaling DistrictSubang Jaya
NUMBER OF ROOMS
478
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DORSETT GRAND SUBANG $49 ($̶5̶8̶) - Updated 2023 Prices & Hotel Reviews - Subang Jaya, Malaysia

Frequently Asked Questions about Dorsett Grand Subang
Which popular attractions are close to Dorsett Grand Subang?
Nearby attractions include Meeples Cafe (0.6 miles), SS15 Courtyard (0.7 miles), and Funtopia Courtyard (0.7 miles).
What are some of the property amenities at Dorsett Grand Subang?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Dorsett Grand Subang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dorsett Grand Subang?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Dorsett Grand Subang?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Dorsett Grand Subang?
Conveniently located restaurants include Rakuzen SS15 Courtyard, Upstairs Cafe, and Burgertory.
Are there opportunities to exercise at Dorsett Grand Subang?
Yes, guests have access to a pool and a fitness center during their stay.
Does Dorsett Grand Subang have airport transportation?
Yes, Dorsett Grand Subang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dorsett Grand Subang?
Yes, dry cleaning and laundry service are offered to guests.
Does Dorsett Grand Subang offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Dorsett Grand Subang?
Many travelers enjoy visiting Kuala Lumpur City Gallery (8.2 miles), Rumah Penghulu Abu Seman (9.7 miles), and Istana Negara (7.5 miles).