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Best Western i-City Shah Alam

Traveler (120)
Room & Suite (75)
Dining (12)
Certificate of Excellence

About

#4 of 29 hotels in Shah Alam
Location
Cleanliness
Service
Value
Certificate of Excellence
Best Western I-City Shah Alam was designed for business and family. Strategically located in I-City where we can see the fascinating city of digital lights and theme park within walking distance. The Hotel offers to a vast array of services, including 24-hour Concierge and Front Desk Services, free Wi-Fi in all guest room, lobby, Cafe and meeting rooms, daily housekeeping, postal service, 24-hour security, free parking. This contemporary 18-story hotel features 214 modern, comfortable guestrooms and suites that provide a warm and pleasant home ambiance for those who are away from home. Modern comforts amenities such as complimentary tea, closet, towels, clothes rack. The hotel offers fantastic facilities, including theme park, water park, fitness center,and our latest Central I-City Shopping Mall to help you unwind after an action-packed day in the city. Best Western i-City Shah Alam is a smart choice for travelers to Shah Alam, offering a relaxed and hassle-free stay every time.
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Property amenities
Free parking
Restaurant
Free High Speed Internet (WiFi)
Room service
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room amenities
Air conditioning
Refrigerator in room
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Hotel links
Visit hotel website
349Reviews
9Q+A
41Room tips
Traveler rating
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Popular mentions
The room was so spacious and beautiful. wonderful view from the room. Breakfast variation was good. Friendly staffs who helped us to fasten the process even we checked in late night surely will back again
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Review collected in partnership with this hotel
Response from BW I, General Manager at Best Western i-City Shah Alam
Responded 6 days ago
Hi Adventure45699480313, All of us at Best Western thank you from the bottom of our hearts. We endeavor to offer a positive experience for all our guests and it is gratifying to know when this happens. Feel free to drop me a line at anthony@bestwestern-icity.my should you need any assistance in future. Till then, take care! Kind regards, Anthony Kong General Manager
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Good place to stay if you're planning to go to places around there,i.e: i-city, waterpark,etc..very near and convenient.however no swimming pool if you bring kids to enjoy hotel experience. As i brought 3 small kids, but its our mistake for not really checked thoroughly the
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Review collected in partnership with this hotel
Response from BW I, General Manager at Best Western i-City Shah Alam
Responded 6 days ago
Hi Sightsee05887606869, Thank you for the generous words, we are indeed happy to know that you and your family have enjoyed staying with us especially our hotel strategic location. As much as we would love to, we would however recommend our guests to go Water World which is just 3 minutes walking distance from the hotel. There's the biggest Tornado slide in town as well as Jacuzzi pool which suits those who love adventure and relaxation. Do drop me a line at anthony@bestwestern-icity.my should you need any assistance in future. Take care :) Kind regards, Anthony Kong General Manager
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The hotel and rooms very clean and well maintained. Rooms are very spacious. Foods are fantastic and very friendly staff. Especially Duty Manager Ms.Rubinee, very friendly and very helpful. Good customer service and PR. Best choice for family trip.
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Response from BW I, General Manager at Best Western i-City Shah Alam
Responded 4 weeks ago
Hi chand_3110, How are we not feeling great when receiving this 5 stars compliment from you? We are indeed delighted to have hosted your recent stay in Shah Alam and our service met your expectation. Ms Rubinee, our Duty Manager was walking on air the whole day when I shared your lovely message with her. We look forward to welcome you again real soon! Do feel free to drop me a line at anthony@bestwestern-icity.my should you planning another trip here and I will personally arrange for you, take care! Kind regards, Anthony Kong General Manager
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Lots of Ants were seen in the toilet and the room.door. I gotto check frequently to.make sure no.ants crawl into.the bed. In house guests were charged with expensive breakfast. The room I paid was considered expensive for a 3 star hotel, rm171 with no.swimming pool. Should have
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Review collected in partnership with Best Western
Response from BW I, General Manager at Best Western i-City Shah Alam
Responded 3 weeks ago
Hi DayTrip67275501960, We regret on the hiccups you have experienced, please share with us your room number and stay date for investigation purposes. Pertaining to the breakfast rate, we have a wide variety of food to choose from and the price is affordable comparing other neighborhood buildings. Feel free to drop me a line at anthony@bestwestern-icity.my for any assistance, take care! Kind regards, Anthony Kong General Manager
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Paid for 3 stars but get 5 stars service. The staff write a welcome message every time I check in and they even turn on the air-con before I step into the room. Breakfast also with variety foods. Hotel near is in the I city and near a newly opened shopping mall. Value for money.
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Review collected in partnership with Best Western
Response from BW I, General Manager at Best Western i-City Shah Alam
Responded 4 weeks ago
Hi King H, Thank you for the perfect rating and wonderful review! Living up to guests' expectations and even exceed is what we strive for. We are indeed delighted to hear that your recent stay experience with us was great and love our 5 stars service. Feel free to drop me a line at anthony@bestwestern-icity.my for any assistance, take care :) Kind regards, Anthony Kong General Manager
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PRICE RANGE
$35 - $49 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorPetaling DistrictShah Alam
NUMBER OF ROOMS
214
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