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The Saujana Hotel Kuala Lumpur

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Jalan Lapangan Terbang SAAS Saujana Resort, Shah Alam 40150 Malaysia
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Traveler (353)
Room & Suite (72)
Dining (67)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#5 of 44 hotels in Shah Alam
Location
3.9
Cleanliness
4.1
Service
4.0
Value
3.9
Travelers' Choice
Taking its name from an old Malay expression 'sejauh di sana' meaning - as far as the eye can see - The Saujana Hotel Kuala Lumpur, a 5 star deluxe resort-style hotel, is a member of WorldHotels. Nestled amidst 160-hectares of lush tropical gardens, this 355-room newly revitalized retreat is adjoined to two 18-hole championship golf courses of Saujana Golf & Country Club, undeniably a haven for business and pleasure. Located 30 minutes from Kuala Lumpur's city center and 35 minutes from the Kuala Lumpur International Airport (KLIA), the hotel is only 5 minutes away from Skypark (formerly Subang Airport) and private jet aviation hub. Facilities of this well-appointed deluxe resort include extensive dining choices, practical function areas, numerous meeting room options and a host of delightful recreational activities to suit every traveller's needs.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Tennis court
Kids stay free
Parking
Wifi
Paid internet
Hot tub
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Business
Languages Spoken
Malay
630Reviews4Q+A58Room tips
Traveler rating
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Popular mentions
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Josephine Ong wrote a review Dec 1
Singapore, Singapore28 contributions6 helpful votes
We checked into the hotel on 30 Nov through 2 Dec and had a nice experience with the staff. For a start, front line Kevin was very informative, polite and helpful in processing our room and luggage. The Japanese restaurant Kogetsu was also very good. Authentic food. Do try the Chef special udon. At Charcoal restaurant, Mahesan and Linda were very welcoming and professional in their service and care for us. We felt very much at home. Room was neat and comfortable. Although aircon is pretty cold! Thank you for a nice experience again.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lazara wrote a review Oct 2022
Kuala Lumpur, Malaysia11 contributions2 helpful votes
Check in time is at 2pm but we were told to wait till 4pm to check in as the room is not ready. We suggest that if check in late, we should be given check out late as well and the guy agreed for us to check out at 3pm reluctantly with sour face. Didnt even say sorry. Upon giving our keycard, I double confirm with Venee on our check out time. One of the receptionist - Aishah, who was not attending to us, said “nak sgt check out pukul 3 bg je” in an extremely rude manners and add “dah la book through traveloka”. I was shocked!! I’ve paid RM404 for the room. It is not free or on big discount when I book through traveloka. Btw, this is not the first time I had to wait more than an hour to check in to my room at this hotel. Seriously they have to send their receptionist and manager on customer service courses and the hotel should add more staff for housekeeping. This hotel used to be my favourite staycation hotel but I dont think I would want to stay at this hotel again. Extremely dissapointed with their service.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dass Supperamaniam wrote a review Sep 2022
1 contribution
Our breakfast was very good. Jaya was waiters and she is very good and friendly! We will give Ms. Jaya 5 stars ⭐️ Our room was not the best. We booked a Garden view what we receive building using building view. It was noisy all night. I have to sleep in the hall..
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BENLEE123 wrote a review Sep 2022
Singapore, Singapore1548 contributions829 helpful votes
Visited my extended family and had a 4 night stay at this property and was compelled to choose this because of location. The room I booked is a higher category executive deluxe and the key difference is larger size and include a fridge and a bathtub. The room is showing its age with wear and tear and rather dark, with lack of natural light. Lighting in the rom was inadequate. Internet was slow and I have to use my 4G connection most time to get decent speed. Shower and bed was fine. Connectivity was decent and I was able to connect my AppleTV to the TV without issue. My in-room safe was not working but they did managed to fix the issue. The onsite restaurant served morning breakfast which is the usual stuff. The surrounding areas has lush greenery. There’s also a more exclusive club residence for hotel guests who are willing to pay more, but I did not check out. I supposed the rooms there are better. Service was very lacking. Calls to the service centre “Instant Service” is anything but instant, with most calls left unanswered. In the reception hall, there is often only one staff on duty. Check-in was very very slow with the staff appeared to be inexperienced and easily confused. It appears the property was understaffed. The property is rather isolated so it’s good that they have a fine selection of onsite restaurants including Chinese and Japanese. Tried the Japanese restaurant and the food was great, with reasonable price. In conclusion, the rates were reasonable for the room quality but just don’t expect much in terms of service. The photos on the website is representative of the actual room with some wear and tear. Unless one need to be around Subang area, there is not much reason to stay in this property rather than a true 4/5-star hotel in city centre that one can get for about the same price.
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MCK wrote a review Jul 2022
75 contributions7 helpful votes
+1
Both facility and staff are poorly managed. Mr General Manager, do you walk your hotel? Or is there even one? It is truly a shame to see our memorable place of our wedding 10 years ago has turned out to be such run down hotel with bunch of soulless staff. It is truly a shame.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Saujana Hotel KL Kuala Lumpur, Marketing at The Saujana Hotel Kuala Lumpur
Responded Jul 6, 2022
We regret to note that your recent stay at the hotel was not up to expectations. The unpleasant experience you encountered recently is certainly not acceptable. Please be assured that we will immediately address the issue highlighted with our department head concerned. We do appreciate your kind patience and understanding as we continue improving our support and services to the level that you as our valuable guest so rightfully deserve. Our apologies to you for the unpleasant experience and we look forward to serving you better in the future. Best Regards, Kimberly Khoo E-Commerce
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amin wrote a review Jun 2022
1 contribution1 helpful vote
1. When checking in, took couple of hours just to get our bags to be sent over to our room after many times calling and after personally walk over to the reception 2. Nobody was manning the swimming pool towel island. needed to ask help from house keeping staff just to get the towel for swimming pool. No life guard. 3. Paid RM27.85 for crappy ice latte (in room dining). Even mamak stall coffee tasted better. 4. Gym was small, no towel provided for gym, not even water dispenser or bottled water. 5. Hotel layout is bad. Need to walk very far go get to the room. 6. Swimming pool really needs to be cleaned, swimming pool bridge needs urgent repair. Looks like its going to collapse anytime. 7. Booked for father’s day celebration. Eventually outside restaurant provides million times better service then this hotel. 8. We booked 2 rooms next to each other. One had coffee machine but the other one had no coffe machine. But same price paid. 9. Very difficult for us to get leave from work & spend quality time with family. Ended up ruining our holiday instead
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Spikeee wrote a review May 2022
Kuala Lumpur52 contributions115 helpful votes
overall the resort is nice. landscaping is well maintained, rooms seemed to be refurbished. the carpet and pillows were extremely dusty, and caused my wife to have an asthma attack, of which we had to rush to the nearby hospital as her airways all closed up. the main thing that upset me was that they were only wiling to provide 2 extra bottles of mineral water for the room, and every extra bottle was charged at RM5 per bottle! that's daylight robbery! i had to speak to multiple managers before i reached the Executive Asst Manager Kugan. To me, this policy should never have been in place as water is the most basic necessity. and for a 5-star hotel to charge customers for extra bottles of water is extremely unbecoming and almost CHEAP. we consumers should NOT accept policies like this.
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Date of stay: May 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Cythia Woo wrote a review Mar 2022
Singapore, Singapore13 contributions
I'm giving a 4 star as I like the concept and ambiance however If I factor in the service I'll be giving a 2 star. Only one staff by the name of Murni upstairs at cigar lounge and she was also running the bar. Good selection of cigar however no menu? When ask for Cigar menu I was told no menu and have to walk in to the Cigar room to see and choose for myself. One staff is just not enough. Please look into it.
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Date of stay: March 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Monique S wrote a review Feb 2022
1 contribution
I came back from this stay with a rash on several parts of my body. My doctor confirmed it's because of bed bugs. I contacted the hotel several times to inform them and ask for compensation of my medical bill. No reply to my emails at all. On the calls I was always promised someone is gonna call me back. Never happened. I'm super disappointed in the way they handle this. So unprofessional and definitely doesn't leave a good impression
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Date of stay: February 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Edd_81 wrote a review Nov 2021
Petaling Jaya, Malaysia48 contributions58 helpful votes
My kids really love the place... the room was nicely decorated, it gave a nice ambience, beautiful resort in the city, delicious breakfast... definitely would consider to come again in future. Staff was friendly and helpful. Overall experience was good. The only downside is that the pool was quite dirty. Need to do more frequent cleaning.
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Date of stay: December 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$68 - $86 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the saujana hotel shah alam, saujana kuala lumpur hotel, saujana kuala lumpur shah alam
LOCATION
MalaysiaSelangorPetaling DistrictShah Alam
NUMBER OF ROOMS
355
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THE SAUJANA HOTEL KUALA LUMPUR $66 ($̶9̶9̶) - Updated 2022 Prices & Resort Reviews - Shah Alam, Malaysia

Frequently Asked Questions about The Saujana Hotel Kuala Lumpur
Which popular attractions are close to The Saujana Hotel Kuala Lumpur?
Nearby attractions include Oasis Village (0.4 miles), Citta Mall (0.3 miles), and RP and Whisky Bar (0.01 miles).
What are some of the property amenities at The Saujana Hotel Kuala Lumpur?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Saujana Hotel Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Saujana Hotel Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Saujana Hotel Kuala Lumpur?
Yes, free parking is available to guests.
What are some restaurants close to The Saujana Hotel Kuala Lumpur?
Conveniently located restaurants include Charcoal Grill Restaurant, Senja Italian Restaurant, and Ti Chen Chinese Restaurant.
Are there opportunities to exercise at The Saujana Hotel Kuala Lumpur?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Saujana Hotel Kuala Lumpur have an airport shuttle?
Yes, The Saujana Hotel Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Saujana Hotel Kuala Lumpur have airport transportation?
Yes, The Saujana Hotel Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Saujana Hotel Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The Saujana Hotel Kuala Lumpur offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.