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Sunway Pyramid Hotel

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Sunway Pyramid Hotel
Sunway Pyramid Hotel
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1,100 Reviews from our TripAdvisor Community

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Showing 1,038: English reviews
Dubai, United Arab Emirates
Reviewed September 22, 2015

its Expensive and dirty and the stuff not friendly and not helpful and the money for the night it's too much compared to the other hotels and the food it's soo sad u can't eat it and my advice to you if you want to take with thim take in the new building.

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Helpful?
Thank oooodsh
Gan_Jerry, General Manager at Sunway Pyramid Hotel, responded to this review

Dear oooodsh, Thank you for taking your time to share your experiences through tripadvisor.com. Please accept my apologies with regards to your recent experience at Pyramid Tower East. If it's not too much to ask, please do email us at mnizamh@sunwayhotels.com with the details of your experience so that we will be able to provide all possible assistance. It is...

Johor Bahru
Reviewed September 22, 2015

Generally we are happy with the stay as it's very convenient to access to the sunway lagoon and shopping mall. However, the buffet breakfast is the most disappointing as it is too few varieties compared to other 4 star hotels and the service of the staff is not good. The quality of food is bad as they are not fresh...

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Helpful?
Thank see chin t
Gan_Jerry, General Manager at Sunway Pyramid Hotel, responded to this review

Dear see chin t, Thank you for your time in writing us a review on TripAdvisor.com with regards to your recent stay at Pyramid Tower East. While understanding that the location of the hotel is to your preference, it is with regret to note your disappointment on our buffet breakfast and hotel staff. Please be rest assured that the relevant...

Qatar
Reviewed September 22, 2015 via mobile

I stayed in the hotel for 3 nights withe my family i booked 2 rooms with family package that include tickets for theme park sunway lagoan,daily breakfast and welcome drinks and discount for spa and massage.the staff of the hotel all are friendly and give me view of sunway lagoan instead of city view for our rooms. The breakfast was...

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Helpful?
Thank mohamed2002
Gan_Jerry, General Manager at Sunway Pyramid Hotel, responded to this review

Dear mohamed2002, Thank you for your kind review on tripadvisor.com with regards to your recent stay at Pyramid Tower East. I am glad to hear that our customer service has left a positive impression on your stay and that you have spent a great deal of fun time with your family especially at Sunway Lagoon Theme Park. We will definitely...

Kuala Selangor, Malaysia
Reviewed September 21, 2015

The sofa quality is poor and visible stain can be spotted. The washroom surface paint begins to fall off. Other than that, excellent cleanliness of mattress and no complaints can be made. One more point, the service boy sending me room items are not friendly though.

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Helpful?
Thank gabrielhii
Gan_Jerry, General Manager at Sunway Pyramid Hotel, responded to this review

Dear gabrielhii, Thanks for taking time to provide a feedback on your recent stay with us Pyramid Tower East. Please accept my sincere apology on the unpleasant experiences you have encountered during your stay. If it's not too much to ask, can you please email us the details of your stay at mnizamh@sunwayhotels.com to help us improve on our service...

jeddah
Reviewed September 20, 2015

The hotel was very nice location, nearby the Sunway lagon-that a butiful playground for adult and child put I think it is expensive and not allowed to bring any food or drink inside the playground- near the arabian and fast food

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Helpful?
Thank mjdalharbi
Gan_Jerry, General Manager at Sunway Pyramid Hotel, responded to this review

Dear mjdalharbi, Thank you for writing us a review on your recent stay at Pyramid Tower East. It is our pleasure to know that you found the location of the hotel to be ideal for both adults and children. We look forward to welcoming you back when your travels bring you to Kuala Lumpur. Best regards, Jerry Gan General Manager

Taman Desa Petaling. KL. Malaysia
Reviewed September 15, 2015

Everything was close proximity and the staff was pro-active. The food court was a winner such diversity. It's so close to the mall ice rink. Ice hockey tournament was the objective of my trip. It made my stay so much more convenient!

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Helpful?
1Thank coach_fauvel
Gan_Jerry, General Manager at Sunway Pyramid Hotel, responded to this review

Dear coach_fauvel, Thank you for sharing your feedback on your recent stay with us. I am happy to hear that you had a wonderful time and had such good impression on our staff at Pyramid Tower East. We do look forward to welcoming you back for more memorable moments. Best regards, Jerry Gan General Manager

Bukit Batok, null, Singapore
Reviewed September 14, 2015

Stayed there for 3d2n for MTV world stage 2015 concert. Great location. Good spread for buffet breakfast & very nice too.. But unfortunately, the hotel is a little dated. Need a lot of maintenance at the hallways. A bit pricey for 1 night stay with the outdated & low maintenance hotel. But overall, i will still definitely come back again....

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Helpful?
Thank Nadiah M
Gan_Jerry, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Nadiah M, Thanks so much for your review on your recent stay with us at Pyramid Tower East! We are delighted to know that you have enjoyed the breakfast selection we have prepared. An upcoming renovation is currently being planned and rest assure that we will take your feedback into consideration. Do come back and we hope to see...

Singapore, Singapore
Reviewed September 14, 2015

It was my 2nd time in Sunway Pyramid Tower East. Love the hotel with great amenities and easy-access to Sunway Lagoon. Managed to have my request granted (higher floor) and connecting room. Great shopping mall is a Plus!. Thanks!

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Helpful?
Thank naqnad12
Gan_Jerry, General Manager at Sunway Pyramid Hotel, responded to this review

Dear naqnad12, Welcome back to the Pyramid Tower East! We are delighted that you had an enjoyable stay and hope to see you back soon. It’s our pleasure to serve you. Best regards, Jerry Gan General Manager

Bangkok, Thailand
Reviewed September 14, 2015

Free breakfast , but no testy and not enough to serve to client and the food type same as everyday. Rooms was dirty ,have some blood mark on the carpet but good location for shopping, eating, more activities for shopaholic

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Helpful?
Thank natnichan89
Gan_Jerry, General Manager at Sunway Pyramid Hotel, responded to this review

Dear natnichan89, Thank you for taking your time to share your experiences through tripadvisor.com. It is great to hear that the location of the hotel is up to your expectation and please accept my apologies for the inconvenience on the breakfast spread and the condition of the room. Appreciate it if you could help us address the issue further by...

Reviewed September 13, 2015

Smelly room, even smoke free but still smell smoke. Need a big maintenance especially in the walk way from the elevator to the guest room. Carpet is quite old and dusty. Good location next to the mall.

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Helpful?
Thank Bomber M
Gan_Jerry, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Bomber M, Thank you for taking your time to share your experiences through tripadvisor.com. We have taken a note on the issues you highlighted be rest assured that we have included that as part of our upcoming renovation. Our deepest appreciation for your constructive comments and thank you for sharing your experience and we look forward to welcome you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
Sunway Pyramid Hotel, formerly known as Sunway Pyramid Hotel East, reopens after an extensive renovation. Every aspect of the guest experience has been rethought, bringing a breath of freshness with more choices and new experiences. The newly renovated hotel reflects functional design that incorporates Malaysian inspired textures, bold patterns and vibrant colours; complemented by enhanced in-room facilities and technology upgrades for a convenient and fuss-free stay. The hotel features 564 Deluxe guestrooms and suites; incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel also have direct access to the leisure facilities available at the 5-star Sunway Resort Hotel & Spa. Booking is now open for stays on 3 November 2016 onwards. Sunway Pyramid Hotel is located at Persiaran Lagoon, Sunway City, 47500 Selangor Darul Ehsan, Malaysia. GPS Coordinates: 3°04'18.8"N 101°36'31.2"E. ... more   less 

Additional Information about Sunway Pyramid Hotel

Address: Persiaran Lagoon, Petaling Jaya 46150, Malaysia (Formerly Sunway Pyramid Hotel East)
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $75 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Reservation Options:
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Hotel Style:
#5 Luxury Hotel in Petaling Jaya
#5 Spa Hotel in Petaling Jaya
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Questions & Answers

Here's what travelers have asked, with answers from Sunway Pyramid Hotel staff and other travelers.
25 questions
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Questions? Get answers from Sunway Pyramid Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Aircon should be able to allow guest to adjust.”
 of 5 bubbles sharontanzc, 4 weeks ago | Read review
“Every thing was very good except the small refrigerator was not cooling.”
 of 5 bubbles HasanA925, Feb 1, 2017 | Read review
“Ask for a nice view to sunway lagoon. We had to change rooms, because before we were looking to a wall - not so nice (7114)”
 of 5 bubbles cornelia-grimm, Jan 30, 2017 | Read review
“Higher floors have a great view”
 of 5 bubbles haleyc983, Jan 23, 2017 | Read review
“Good modern room with five star facility.latest furniture with all the facilities ”
 of 5 bubbles ashadw, Jan 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question