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Sunway Pyramid Hotel

Booking.com$77*
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05/07/2017 05/08/2017
1 room 2 adults 0 children
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Sunway Pyramid Hotel
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1,132 Reviews from our TripAdvisor Community

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Showing 1,069: English reviews
Singapore, Singapore
Reviewed November 27, 2015

It is well located besides a shopping mall and Sunway Lagoon. Good for holiday makers or business travellers. One suggestion, the interior walls of the corridors should be given a fresh coat of paint. But nevertheless, this is my preferred choice for my stay in Sunway area.

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Helpful?
Thank KangJH
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear KangJH, Thank you for your review. We do hope to welcome you again soon. Best regards, Jerry Gan General Manager

SINGAPORE
Reviewed November 23, 2015

Location of the hotel is very good very near to town and if you plan to have shopping in pyramid this is the perfect place to stay in. Around the area you could find alot of pubs and dining restaurants. Sunway lagoon is just nearby.

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Helpful?
Thank JACKIEYIM
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Jackieyim, Thank you for your review. We do hope to welcome you again soon. Best regards, Jerry Gan General Manager

Singapore, Singapore
Reviewed November 23, 2015 via mobile

We stayed one night at this hotel. Our check in process was smooth and staff at the front desk was very welcoming and proactive. Hotel is located next to the Sunway Lagoon theme park, shopping mall and nice restaurants. Our room had a very nice view of the theme park. Negatives: During or stay, the fire alarm got triggered at...

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Helpful?
Thank Bluesdude-SG
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Bluesdude-SG, Thank you for your review. We do hope to welcome you again soon. Best regards, Jerry Gan General Manager

batu pahat
Reviewed November 23, 2015

Room is clean and comfy. However, Pyramid Tower East can serve better if the staff at front desk is friendly and talk with smiley face. Car park validation service is poor. Front desk staff unable to explain clearly and nicely to us when we want to utilise the free park. Overall, Over-price to the service.

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Helpful?
Thank rongbin
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear rongbin, Thank you for your review. We do hope to welcome you again soon. Best regards, Jerry Gan General Manager

Penang Island, Malaysia
Reviewed November 23, 2015

tayed at Sunway Pyramid tower hotel 2 days ago for 1 night for RM 440.75 inclusive of 10% and 6% GST charge with breakfast for 2. It was a horrible experience and I regretted staying here compared to the first time which was about 10 years ago. You see, the internal switches and lights are old and badly need replacement....

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Helpful?
Thank philin134
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear phillin134, We truly apologise for the unpleasant stay you had experience with us. We take note on the issues mentioned and we will continue to improve our services here at Pyramid Hotel East & West. We do hope that we will be able to welcome you again to ensure you have a wonderful stay with us in the near...

Singapore, Singapore
Reviewed November 23, 2015

Already choose queen size bed and connecting room but when asked for it they said need to up casg if wanted queen size bed with connecting room. The breakfast to simple and was surved by bangladesh who don't cleared up the table once people left the place.

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Helpful?
Thank norizah_2005
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear norizah_2005, Thank you for your valuable feedback and we will continue to improve our services here at Pyramid Hotel East & West. Thank you once again. Best regards, Jerry Gan General Manager

Singapore, Singapore
Reviewed November 22, 2015

I like the accesibility of the hotel. Before checking in,I have requested to have twin bed. But instead of twin, I got king bed with complementary extra bed. Eventhough it a bit inconvenience, I acceptable But there is something I cannot accept from this hotel. It is so noisy the room beside us. You can hear clearly what are they...

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Helpful?
Thank Delicia2015
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Delicia2015, We truly apologise for the unpleasant stay you had experience with us. We take note on the issues mentioned and we will continue to improve our services here at Pyramid Tower East & West. We do hope that we will be able to welcome you again to ensure you have a wonderful stay with us in the near...

Klang, Malaysia
Reviewed November 22, 2015

The reception did a great job upon checking in and checking out, simply marvelous. the room allocated on the 16th floor simply awesome, with the scenic view of the famous Sunway Lagoon. breakfast quite sumptuous with prompt service. A great plus is the availability of free Wi Fi in the room. Definitely I will come back again. Will get friends...

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Helpful?
Thank Abd Y
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Abd Y. Thank you for your review. We do hope to welcome you again soon. Best regards, Jerry Gan General Manager

Singapore, Singapore
Reviewed November 22, 2015

When i arrived at the hotel, apparently my booking had been cancelled because i had lost my credit card and i was not informed about this. But within 5-10 minutes, they immediately secured another room for me and it was very well handled! Kudos to that and i will definitely come back again. (:

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Helpful?
Thank AndaAzalea
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear AndaAzalea, We are sorry to hear that you have to experience the lost of credit card and the cancelled booking. However, we are happy that you managed to check-in smoothly with the assistance of our front desk. Thank you for your valuable feedback and we will continue to improve our services here at Sunway Resort Hotel & Spa. Best...

Reviewed November 22, 2015 via mobile

Was there for 2 nights stay due to convention in at center. Room is clean and fresh. Very spacious room but without a view as blocked by main hotel block. I was not feeling well and make a mess in the room in the middle of the night. However, staff is very fast and efficiently clear up all the mess....

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Helpful?
Thank Candy A
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Candy A, Thank you for your review. We do hope to welcome you again soon. Best regards, Jerry Gan General Manager

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices. ... more   less 

Additional Information about Sunway Pyramid Hotel

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $71 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Reservation Options:
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Hotel Style:
#5 Spa Hotel in Petaling Jaya
#5 Luxury Hotel in Petaling Jaya
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Questions & Answers

Here's what travelers have asked, with answers from Sunway Pyramid Hotel staff and other travelers.
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Questions? Get answers from Sunway Pyramid Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“except for a shopping mall and theme park nearby, nothing is good”
, 2 weeks ago | Read review
“a nice and clean room.”
YustinusSetyoputro, 3 weeks ago | Read review
“Choose view to lagoon, otherwise, your view will be just void to the next room window”
, 4 weeks ago | Read review
“Can have radio clock as can soothe the stayers and allow to clam and sleep.”
Komathi1970, 4 weeks ago | Read review
“Aircon should be able to allow guest to adjust.”
sharontanzc, Feb 22, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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