We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sunway Pyramid Hotel

Persiaran Lagoon Bandar Sunway, Petaling Jaya 47500 Malaysia
Visit hotel website
E-mail hotel
About
Location
Cleanliness
Service
Value
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices.
Read more
Property amenities
Business Center with Internet Access
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Pool
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Wheelchair access
Bar/Lounge
Spa
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Outdoor pool
Show more
Room features
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Good to know
HOTEL STYLE
Lake View
Lagoon View
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Family Fun - Save 15%
Reviews (1,707)
Filter reviews
1,617 results
Traveler rating
455
631
330
105
96
Traveler type
Time of year
LanguageEnglish
More languages
455
631
330
105
96
Show reviews that mention
All reviews shopping mall theme park sunway pyramid water park food court family package booked rooms ice skating swimming pool an extra bed breakfast buffet connecting rooms easy access hotel room business trip hotel staff pleasant stay
FilterEnglish
Updating list...
1 - 5 of 1,617 reviews
Reviewed yesterday

The hotel is not crowded and joint with shopping mall make it convenience to shop around. Plenty of restaurant choices near by. However, swimming need a walk as it's shared with resort which can be improve further. The breakfast buffet offered not much of choices,...More

Review collected in partnership with this hotel
Date of stay: December 2018
Thank Mobile17396713946
Response from SRHSGMO, General Manager at Sunway Pyramid HotelResponded yesterday

Dear Mobile17396713946 We apologise for the less than stellar experience you encountered with our services and facilities during your recent stay with us. This is certainly not our standard nor the type of experience we extend to our guests. If time permits, please drop me...More

Hotel's Favorite
Reviewed December 16, 2017

Location, Convenience, Software & Hardware.....everything deserves a 5. Rooms are very spacious and clean, staff are very professional and helpful and it is within a stone's throw to the shopping malls and also to the Sunway Lagoon Water Park. Check in and check out process...More

Date of stay: July 2017
5  Thank TheConciergeSupreme
Response from SRHSGMO, General Manager at Sunway Pyramid HotelResponded December 17, 2017

Dear Concierge3725 Thank you for your recent stay and review of Sunway Pyramid Hotel. We're pleased that you were able to enjoy the many facilities, amenities and services. We will certainly extend your compliments to the team. The hotel's direct connection to the mall and...More

Reviewed yesterday

Very good room. Spacious. Convenient. Very good choice for family with kids. Sound proof. Connecting rooms available. Fast service at check in and check out. Bright and clean environment. Complimentary cold beverages.More

Review collected in partnership with this hotel
Date of stay: December 2018
Thank Scenic41863934709
Response from SRHSGMO, General Manager at Sunway Pyramid HotelResponded yesterday

Dear Scenic41863934709 Thank you for your recent stay and review of Sunway Pyramid Hotel. The hotel's direct connection to the mall and theme park definitely provide the convenience to all our guests. We will certainly share your compliments on the facilities with the team. The...More

Reviewed yesterday via mobile

Accomodation was great and service was excellent. However, was suprised that our check in time was delayed to 4.00pm even though we book directly through the hotel website. Still they did fulfilled our special request which i am very thankful.More

Date of stay: December 2018
Thank khanua
Response from SRHSGMO, General Manager at Sunway Pyramid HotelResponded yesterday

Dear khanua Thank you for your recent stay and review of Sunway Pyramid Hotel. The hotel's direct connection to the mall and theme park definitely provide the convenience to all our guests. We apologise for the delay at check-in. The Sunway Pyramid Mall has over...More

Reviewed 3 days ago

Need more cleanness in your toilet area (pool side) and in your breakfast area, broken pipe and disgusting. other than that i like so much to stay in your hotel, would like to look for another stay or will recommend to friends and family memberMore

Review collected in partnership with this hotel
Date of stay: December 2018
Thank RathaM4
Response from SRHSGMO, General Manager at Sunway Pyramid HotelResponded yesterday

Dear RathaM4 We apologise for the less than stellar experience you encountered with our services and facilities during your recent stay with us. This is certainly not our standard nor the type of experience we extend to our guests. If time permits, please drop me...More

View more reviews
Questions & Answers
Ask a question
Companion824822
October 16, 2018|
AnswerShow all 4 answers
Response from Urgenta | Reviewed this property |
It's not neighbouring hotel. . It's another tower. No renovation in sight. Hotel restaurant is operating well. Njoy ur trip
0
Votes
joanl723
August 10, 2018|
AnswerShow all 4 answers
Response from elizabethcZ1864SG | Reviewed this property |
our room has.. i think you better contact the hotel and request for a rooms that are connected.. staffs are very approachable to cater for your needs..
0
Votes
Pigletpam
May 31, 2018|
AnswerShow all 3 answers
Response from SRHS_Front_Office | Property representative |
Hi Pigletpam, yes we do have connecting room. Please contact us at +603 7492 8000 to share with us your booking confirmation and special request. Hope to see you soon! Thank you.
0
Votes
Room Tips
"Very clean and comfortable "
Sightseer35508405228
2 weeks ago
Read review
"Please be more clean ."
Daydream537626
3 weeks ago
Read review
"Family room is so good for Family!!!"
Roving40651610125
3 weeks ago
Read review
"Service from hotel staff is inconsistent. "
Navigate54260604053
3 weeks ago
Read review
Show More 
PRICE RANGE
$70 - $145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pyramid tower hotel at sunway lagoon petaling jayapyramid hotel at sunway lagoon
FORMERLY KNOWN AS
Sunway Pyramid Hotel East
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
564
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing