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8/9/2017 8/10/2017
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    Sunway Pyramid Hotel

    Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
    Hotel website
    Best prices for your stay
    8/9/2017 8/10/2017
    Traveler (510)
    Dining (147)
    Room & Suite (141)
    • Excellent23%
    • Very good42%
    • Average22%
    • Poor7%
    • Terrible6%
    Travelers talk about
    “shopping mall” (160 reviews)
    “theme park” (112 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Fitness center
    Wheelchair access
    Business Center
    Dry Cleaning
    Water Park
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
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    Aug 9Aug 10
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (1,241)
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    1 - 5 of 1,172 reviews

    Reviewed 2 days ago

    Room was perfect. customer service can be improved by leading their guests to the lift and show them the way up, many guests did not know how to scan the access card for the first time. Customer service can be better if there s arrangement...More

    Review collected in partnership with this hotel
    Thank gsh_karen
    Response from SRHSGMO, General Manager at Sunway Pyramid HotelResponded yesterday

    Dear gsh_karen Thank you for your feedback from your recent stay at Sunway Pyramid Hotel. As a newly renovated hotel, we take great efforts to ensure our products and services will exceed guest expectations; yet in some cases, we are not able to attain those...More

    Hotel's Favorite
    Reviewed February 24, 2017

    The rooms are newly renovated with great furnishings. The workmanship to the rooms are top quality. The hotel is connected to the shopping centre, which is very convenient and has a wide range of shops, from high end to affordable stores. Breakfast was plentiful with...More

    Review collected in partnership with this hotel
    Thank Jot88
    Response from sunway2016, General Manager at Sunway Pyramid HotelResponded April 3, 2017

    Dear Jot88, Thank you very much for your kind review! We appreciate you for detailing your staying experience with us. We hope you enjoyed the facilities, services as well as the breakfast we prepared during your stay with us. We look forward to seeing you...More

    Reviewed 2 days ago

    Overall pertaining to room is excellent except the reception area. No urgency in fulfilling request.Although request made for early checked in as I will be arriving early to attend seminar. Staff told me to come back by 11am as they are cleaning the room,by12pm still...More

    Review collected in partnership with this hotel
    Thank ryani28
    Response from SRHSGMO, General Manager at Sunway Pyramid HotelResponded yesterday

    Dear ryani28 Thank you for your feedback from your recent stay at Sunway Pyramid Hotel. The service interaction you experienced during check-in and during your stay is certainly not our usual standards. We have addressed those issues with the respective teams for immediate rectification. Please...More

    Reviewed 4 days ago

    Poor service from front desk. Dial 0 no one pick up almost 5 times on 3 occasion. Need improvement. Room is good, right location, clean n rate is average. Security is good. Breakfast is reasonable good.More

    Review collected in partnership with this hotel
    Thank Teo E
    Response from SRHSGMO, General Manager at Sunway Pyramid HotelResponded 3 days ago

    Dear Teo E Thank you for your feedback from your recent experience at Sunway Pyramid Hotel. We have alerted our service centre team to review their procedures and standards to avoid situation you experienced. We apologise for the inconvenience caused. Please allow us another opportunity...More

    Reviewed 4 days ago via mobile

    Great location with excellence customer service, clean and comfortable room. Adjoining to Sunway Shopping Mall. Feel safe, and really in holiday mood in this environment. Great job for maintaining the room in excellence level. Variety of choices for foods and shopping type to meet the...More

    Thank Ong L
    Response from SRHSGMO, General Manager at Sunway Pyramid HotelResponded 3 days ago

    Dear Ong L Thank you for your recent stay and review of Sunway Pyramid Hotel. We received many positive feedback about the hotel since its reopening after the extensive renovation. The hotel's proximity to amazing facilities and services including the massive Sunway Pyramid Mall, which...More

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    • Top amenities
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Pool
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Hotel Amenities
    • Business Center with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Conference Facilities
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Room Service
    • Free Parking
    • Airport Transportation
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Price range
    • $97 - $266 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Luxury Hotel in Petaling Jaya
    • #5 Spa Hotel in Petaling Jaya
    • Room types
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 564
    • Reservation Options
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    • Location
    • Malaysia >
    • Selangor >
    • Petaling District >
    • Petaling Jaya
    • Also Known As
    • Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya ,
    • Pyramid Hotel At Sunway Lagoon
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    Traveler (510)
    Dining (147)
    Room & Suite (141)
    Pool & Beach (62)
    Hotel & Grounds (334)
    Bathroom (23)
    Family and Play Areas (6)
    Business Center & Event Rooms (4)
    Sponsored by:
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    Nearby Restaurants
    Busaba Thai
    54 reviews
    .04 miles away
    TGI Fridays Sunway Pyramid
    58 reviews
    .04 miles away
    42 reviews
    .16 miles away
    Hungry Bunch
    8 reviews
    .12 miles away
    Nearby Attractions
    Sunway Lagoon Theme Park
    2,511 reviews
    .14 miles away
    38 reviews
    1.31 miles away
    Sunway Pyramid Shopping Mall
    737 reviews
    .16 miles away
    IOI Mall Puchong
    8 reviews
    1.66 miles away
    Ask a question
    Questions & Answers
    June 1, 2017|
    AnswerShow all 3 answers
    Response from SRHSGMO | Property representative |
    There are no direct connections for public transport from the airport to the hotel. Suggest to use hotel's transport services or the airport's authorized taxi service. A taxi journey to the hotel takes approximately 35... More
    April 12, 2017|
    AnswerShow all 4 answers
    Response from SRHS_Front_Office | Property representative |
    Hi Sharon, yes, we do provide free shuttle bus service within Sunway City.
    MayehnNic S
    March 23, 2017|
    Response from ShadowLBH | Reviewed this property |
    Hi MayehnNic S, the room type is known as Family Room that has 2 bunk beds and a king size bed. You may search in the Sunway Pyramid Hotel website for the room rates. The family room was still not ready when I last visited... More
    Room Tips
    "Standard Room . Clean n well equip."
    Read review
    "park view is awesome"
    Read review
    "Rooms are quiet"
    Read review
    "Rooms were clean and comfy"
    Read review
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