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Sunway Pyramid Hotel

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Sunway Pyramid Hotel
Sunway Pyramid Hotel
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975 Reviews from our TripAdvisor Community

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Showing 918: English reviews
Putrajaya, Malaysia
1 review
1 of 5 stars Reviewed 4 days ago NEW

Bad Service provided by Sunway Hotel eventhough we have booked earlier from the website. Rather than check in at 3, we managed to get our room by 645pm?? And it was business trip, and we attend the the dinner session (same day) a bit lat compare others.

Review collected in partnership with this hotel

Helpful?
Thank afiqahakmalzainal
Penang Island, Malaysia
1 review
4 of 5 stars Reviewed 1 week ago

Sunway Pyramid Hotel is a good place to relax and have fun with families during school holiday or weekend. good enviroment, good food, good stay. i love the facilities in the hotel, swimming pool, restorants but maybe the price a bit expensive . i will plan another trip soon if got rooms offer.

Review collected in partnership with this hotel

Helpful?
Thank stevenkyc
1 review
1 of 5 stars Reviewed 1 week ago via mobile

The stay experience is so bad ... We've make the room reservation few months ago, but during our check in, almost none of our request can be met, double bed, higher floor, all none, even worst is that we wait at the reception area for amost two hours but still can't check in, the time now is almost 18:00 but... More 

Helpful?
Thank applef2013

Travelers are raving about these Petaling Jaya hotels

Jakarta
1 review
4 of 5 stars Reviewed 1 week ago

Recommended if you go near Sunway Pyramid, Sunway University, Monash University, has direct access to the mall. Breakfast is good with multi culture dishes but better have earlier breakfast as the restaurant tend to be noisy and crowded

Review collected in partnership with this hotel

Helpful?
Thank eripramono
Geelong, Australia
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Well. I guess considering there were renovations it's not really fair to knock this place too much....but read on I will have a whinge!! so all I'll say is rooms are just Ok. The three of us had itches most nights when We hopped into bed? Maybe allergy? Maybe not??? At least we had a balcony, kitchen etc. air conditioning... More 

Helpful?
Thank majic5
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 11, 2016

whilst we were advised that there was some renovations going on the room (which was a timeshare that we were not notified of) was dated & ill equipped, check in awkward, no information in room regarding complex or activities in the area. Gym was pathetic and in need of an overhaul - main gym in Sunway resort was awesome but... More 

Helpful?
Thank Tracey J
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed July 29, 2016 via mobile

We chose this hotel because of its location and proximity to office. Although the hotel are undergoing some renovations, they could have made our stay abit more comfortable. The rooms are dated, and the air conditioning units although works well but on the noisy side. The only positive is the restaurants and cafe opposite where you can enjoy a great... More 

Helpful?
Thank JPT2808
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear JPT2808, Thank you for reviewing our hotel. We are disappointed to hear that the room you stayed in was not up to par, and are looking into this to ensure that this is not an issue on future stays. We look forward to welcoming you again in the near future. Best Regards, Jerry Gan General Manager More 

Liverpool, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed July 27, 2016

First we were surprised that our booking wasn't in the pyramid hotel. Actually it was in another section( the west). The west hotel is new hotel and clean. The service is good but when it comes to transportation the staff are not honest!! They try all the time to scared us from using the normal taxi and inseasts that their... More 

Review collected in partnership with statravel.com

Helpful?
Thank Amramin
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Amramin, On behalf of the Management Team, we would like to thank you for reviewing your recent stay. We are deeply sorry that we were not able to meet your expectations during your recent visit to our hotel. We have addressed these issues with the respective departments to ensure that the issues you have mentioned do not happen again... More 

Sibu, Malaysia
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 19, 2016

Despite the same management, I really don't get it why they call the hotel Sunway Pyramid Hotel East and Sunway Pyramid Hotel West. Why not something simple to stop all the confusion? I stayed in both East & West before. But now, this review is for WEST only. If you must, why not call it Sunway Pyramid Hotel Middle East?... More 

Helpful?
Thank bobjrjr
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear bobjrjr, Thank you for choosing to stay with us. We appreciate your valuable feedback and take note on the areas for improvement. We do hope that we will be able to welcome you again to ensure you have a wonderful stay with us in the near future. Thanks again. Best regards, Jerry Gan General Manager More 

Winnipeg, Canada
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 17, 2016

The hotel was directly connected to the Pyramid mall and water park which makes travelling with kids convenient. The morning breakfast buffets were great with lots of selection and the rooms were comfortable but nothing spectacular. It is a good overall hotel. I didn't know that it closed down for complete renovation.

Helpful?
Thank GABA1
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear GABA1, Thank you for staying with us. We are pleased to learn about your wonderful staying experience with us. Sunway Pyramid Hotel East will re-open in 2017 Quarter 1. Please feel free to come back and stay with us again to experience the new Sunway Pyramid Hotel East. Have a great day! Best Regards, Jerry Gan General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Sunway Resort Hotel & Spa Pool (35)
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The Hotel (PRE-RENOVATION) (32)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Sunway Pyramid Hotel, formerly known as Sunway Pyramid Hotel East, reopens after an extensive renovation. Every aspect of the guest experience has been rethought, bringing a breath of freshness with more choices and new experiences. The newly renovated hotel reflects functional design that incorporates Malaysian inspired textures, bold patterns and vibrant colours; complemented by enhanced in-room facilities and technology upgrades for a convenient and fuss-free stay. The hotel features 564 Deluxe guestrooms and suites; incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel also have direct access to the leisure facilities available at the 5-star Sunway Resort Hotel & Spa. Booking is now open for stays on 3 November 2016 onwards. Sunway Pyramid Hotel is located at Persiaran Lagoon, Sunway City, 47500 Selangor Darul Ehsan, Malaysia. GPS Coordinates: 3°04'18.8"N 101°36'31.2"E. ... more   less 

Additional Information about Sunway Pyramid Hotel

Address: Persiaran Lagoon, Petaling Jaya 46150, Malaysia (Formerly Sunway Pyramid Hotel East)
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $95 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Reservation Options:
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Hotel Style:
#6 Spa Hotel in Petaling Jaya
#7 Luxury Hotel in Petaling Jaya
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