Eastin Hotel Kuala Lumpur
873 reviews
#9 of 81 Hotels in Petaling Jaya
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13, Jalan Seksyen 16/11, Pusat Dagang Seksyen 16, Petaling Jaya 46350 Malaysia
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About
#9 of 81 hotels in Petaling Jaya
Location
Cleanliness
Service
Value
Travelers' Choice
Eastin Hotel Kuala Lumpur hotel is a 5* business class hotel of international standards. Situated strategically on Jalan Damansara, an upmarket location nestled conveniently within the vicinity of golf courses, shopping malls and office buildings, it is designed to suit your needs as a business or leisure travellers. Enjoy the warm Eastin hospitality and experience our passion for efficiency and service excellence. Catering to an array of travellers and corporations, we provide an unparalleled experience coupled with efficient services, amenities and facilities to fulfil the needs of our much valued guests. Our room is more than just 'deluxe,' it is a well designed, contemporary home with warmth, ultra modern facilities and glorious space to greet you. With a combination of warm hospitality, you also get a sense that you have reached the one place where business becomes a pleasure.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Location
Full view
50Car recommended
Grade: 50 out of 100
68Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
13, Jalan Seksyen 16/11, Pusat Dagang Seksyen 16, Petaling Jaya 46350 Malaysia
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I was having an event in Eastin two weeks ago from the 16th Mar 2021 until 18th Mar 2021. The room was smelly and the toilet flush button was leaking. The air conditioner in the room was not fully functioning well as when we checked in into the room, the room was stuffy. Even the air conditioner at the corridor was not on, it was hot and stuffy as well. The food was not as tasty as expected, the potato was the worst, the taste was so weird. Whenever we requested for additional rice, it took so long to be served and even the dessert also only served after we finished our meal and left the restaurant, only a few people managed to have their dessert. Even before we left the restaurant, the staffs also didn't tell us there will be a dessert after this. During the last day of our event, my friend was treated badly at the restaurant, we were asked to sit so far away from buffet station as we were told that the tables that located near to the buffet station had already been reserved by someone else. But, the instruction was not given clearly then my friend went and sat on the reserved table, then one of the staffs showed her “unhappy” face to my friend. Another thing is, when my another friend didn't realize that the cutlery was actually been provided on the table and he was trying to get the cutlery from some place else, then one of the staffs stopped my friend from doing that and she sounded very rude to my friend (according to my friend, she was actually the same person who showed her "unhappy " face previously). Understood that the hotel is lacked of manning, but there are a few things that you need to improve especially during this trouble time. Room should be inspected properly before the guests check in. When the guests are being assigned to a particular room that located on a particular floor, the air conditioner at the corridor should be on. Next, the table management at the restaurant needs to improve as well, you should locate the guest near to their buffet station. If the table have already been reserved by someone else, the labelling should be done properly by putting the name of the guest or the event organizer. This is also to avoid the misunderstanding between hotel and guests. Hope can see your improvement after this.…
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Date of stay: March 2021Trip type: Traveled on business
Location
Service
Sleep Quality
Helpful
Response from Andrew Law, General Manager at Eastin Hotel Kuala Lumpur
Responded 2 weeks ago
Alex_t0331 Thank you for your feedback and please accept my apologies on the lacklustre service across your time with us. Rest assured we have addressed the issues with our teams to ensure that this does not happen in the future. We are a hotel which is known for its service and in this instance something went badly wrong and the approach of our teams is not what we expect. We do hope you will give us the opportunity to show the real service and qualities of the hotel in the future and once again my apologies for your experience. Best Regards Andrew Law
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+1
Stayed for 1 night on 6 March 2021 (room number 1104) using Lazada voucher. The voucher came with high tea and breakfast for 2 persons. I sent an email to hotel to make room reservation and was replied by Reservation Supervisor, Ms Sha. On my email, I had stated very clearly that I didn’t want a connecting room. Guess what? I was given a connecting room when I checked-in at 1.45pm by Mr Faris. Then, I asked him why I was given a connecting room and the answer given was no room was available. The hotel was not running 50% of room occupancy and how could be no room was available? I rejected the room and got a non-connecting room at 2.30pm. 2 rooms keys should be given without asking as this is normal standard as 1 key is used to switch on the room power. A room deposit RM150 was required. The best part was the steps to redeem the Lazada voucher and Ms Sha didn’t know the process well. She even mixed up my gender. Step 1: Sent an email to make a room booking which I was happy to comply Step 2: I need to wait for the hotel to call me back to confirm which date I wanted for the high tea despite already informed Ms Sha over the phone. Step 3: I was told by Ms Sha to go to the reception counter first to validate my voucher. In actual, I could go straight to restaurant and dine in. No need to waste my time queue up at the reception counter. Step 4: While having my meal, a restaurant staff approached me and asked to sign a zero amount guest bill to confirm that I had already claimed my high tea. Step 5: I was ready to check in about 1.45pm and showed my voucher. Then, Mr Faris validated my voucher. Step 6: Last step, I was asked to screenshot my voucher and sent via email to hotel as the hotel needed it to show to Lazada and claim money. This is first time I heard such a nonsense. I had bought many digital vouchers and none of the merchant asked for the screenshot of redeemed vouchers. If the hotel really wanted to have the screenshot of the redeemed voucher, the staff should use his phone and capture. The high tea had limited choices. The main were fried noodles, noodles soup, fried rice, chicken rice. No Western, Japanese and seafood cuisine. The desserts even had less choices with rojak, cut fruits, 1 type of jelly and cake. Same goes with buffet breakfast. Plain nasi lemak, fried noodles, porridge, hash brown, bacon, sausages, bread, cereals, cut fruits and egg station. On a positive note, the room was clean and everything was functional. The foreign female room attendant who sent me body lotion and bathrobes was efficient and delivered the items within minutes. Also, the Chinese male chefs as servers during high tea were easy approach and friendly. The reception staff should learn from their colleagues what is a 5-star hotel service as no guest greeting whenever I approached the counter. No explanation given on the usage of pool, gym (during CMCO period) and breakfast. Just told me the wi-fi password. I regretted that I still have another Lazada for Eastin Hotel. Should have buy other hotels vouchers.…
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Andrew Law, General Manager at Eastin Hotel Kuala Lumpur
Responded Mar 9, 2021
Dear codyauyong, Thank you for taking the time to feedback on your experience with us recently and please accept my sincere apologies for the hassles you went through which understandably marred your overall time with us. We as a hotel wish to make every guest's stay as seamless and problem free as possible and in this case we failed with lack of information and communication which would have made a difference. We will address the issues directly with our teams especially the front office and ensure we adjust and improve across all areas especially guest courtesy. The steps used for the voucher redemption will of course look to simplify and reduce the complexity. Thank you for your kind words on the other staff and your feedback on the high tea,we review constantly and always are looking to add and change to develop to a higher level of qualities and selection available. Once again my apologies and I understand your apprehension to use the other redemption with us and hope you will give us the opportunity to show the side of hospitality we are well known for. I look forward to meeting yourself upon your arrival in the future and wish you a good week ahead. Kind Regards Andrew
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The location is quite far from the city of Kuala Lumpur but you only need about 15 to 30 minutes to get to famous shopping malls such as One Utama, Mid Valley, NU Central and so on. The hotel is adjacent to the oldest University in Malaysia, the University of Malaya and also adjacent to the Petaling Jaya & Kelana Jaya industrial areas. The location is quiet and suitable for relaxation because the hotel facilities are also complete.
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Date of stay: February 2020Trip type: Traveled on business
Helpful
Response from Andrew Law, General Manager at Eastin Hotel Kuala Lumpur
Responded Oct 19, 2020
Dear JAMILEYJAAFAR, Thank you for taking the time to share with us you experiences at Eastin Hotel and appreciate your feedback and comments. Our location is a relaxing choice but as you say all the major shopping malls and complexes can be reached with just a short ride on the MRT or a 15 minute drive. We look forward to welcoming you once again in the near future and wish you a great week ahead Kind Regards Andrew Law General Manager
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+1
Recommended hotel stay away from busy city road. Hotel is near to train station. Room is very clean and well organized. Bed is standard queen size with very comfortable pillow. Hotel staff's are friendly and helpful.
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
Response from Andrew Law, General Manager at Eastin Hotel Kuala Lumpur
Responded Oct 19, 2020
Dear rookie_manik, Thank you for staying with us at Eastin Hotel recently and appreciate you taking the time to share your experiences. Your kind words are appreciated and have been shared with our team. To be so close to the MRT station is very convenient and you can not just access the hotel easily but travel around KL whether meetings of touring without having to contend with any traffic. We are glad you enjoyed the room and the comfort and do hope to welcome you back in the near future to Eastin Hotel. Have a great week ahead Kind Regards Andrew Law General Manager
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It was marvelous. The Wasting hospitality experience was excellent. The environment was very nice with beautiful scenery. The staff customer service was great and friendly. It was a responsive and welcoming relationship. It made my July 2018 visit a wonderful experience in Kuala Lumpur.
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Date of stay: July 2020Trip type: Traveled on business
1 Helpful vote
Helpful
Response from Andrew Law, General Manager at Eastin Hotel Kuala Lumpur
Responded Aug 5, 2020
Dear FLC, Thank you for the great review and for staying with us at Eastin Hotel. We appreciate your kind words on our hospitality and customer service during your time with us. We hope you will visit our great city Of Kuala Lumpur in the near future and once again spend time at Eastin Hotel. Wishing you a great week ahead and be safe Kind Regards Andrew Law General Manager
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PRICE RANGE
$46 - $74 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eastin hotel petaling jaya, doubletree petaling jaya
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
388
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Claim Your Listing Frequently Asked Questions about Eastin Hotel Kuala Lumpur
Which popular attractions are close to Eastin Hotel Kuala Lumpur?
Nearby attractions include Shalini Ganendra Fine Art (0.5 miles), Jaya One (0.6 miles), and Good by pencil Planning (0.6 miles).
What are some of the property amenities at Eastin Hotel Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Eastin Hotel Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Eastin Hotel Kuala Lumpur?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Eastin Hotel Kuala Lumpur?
Yes, free parking is available to guests.
What are some restaurants close to Eastin Hotel Kuala Lumpur?
Conveniently located restaurants include Eyuzu Japanese Cuisine, Bistro a Table, and Grub.
Are there opportunities to exercise at Eastin Hotel Kuala Lumpur?
Yes, guests have access to a pool and a fitness center during their stay.
Does Eastin Hotel Kuala Lumpur have an airport shuttle?
Yes, Eastin Hotel Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eastin Hotel Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Eastin Hotel Kuala Lumpur offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Eastin Hotel Kuala Lumpur?
Many travelers enjoy visiting Kuala Lumpur City Gallery (3.7 miles), Istana Negara (2.8 miles), and Royal Selangor Club (3.7 miles).