I was having an event in Eastin two weeks ago from the 16th Mar 2021 until 18th Mar 2021. The room was smelly and the toilet flush button was leaking. The air conditioner in the room was not fully functioning well as when we checked in into the room, the room was stuffy. Even the air conditioner at the corridor was not on, it was hot and stuffy as well. The food was not as tasty as expected, the potato was the worst, the taste was so weird. Whenever we requested for additional rice, it took so long to be served and even the dessert also only served after we finished our meal and left the restaurant, only a few people managed to have their dessert. Even before we left the restaurant, the staffs also didn't tell us there will be a dessert after this. During the last day of our event, my friend was treated badly at the restaurant, we were asked to sit so far away from buffet station as we were told that the tables that located near to the buffet station had already been reserved by someone else. But, the instruction was not given clearly then my friend went and sat on the reserved table, then one of the staffs showed her “unhappy” face to my friend. Another thing is, when my another friend didn't realize that the cutlery was actually been provided on the table and he was trying to get the cutlery from some place else, then one of the staffs stopped my friend from doing that and she sounded very rude to my friend (according to my friend, she was actually the same person who showed her "unhappy " face previously). Understood that the hotel is lacked of manning, but there are a few things that you need to improve especially during this trouble time. Room should be inspected properly before the guests check in. When the guests are being assigned to a particular room that located on a particular floor, the air conditioner at the corridor should be on. Next, the table management at the restaurant needs to improve as well, you should locate the guest near to their buffet station. If the table have already been reserved by someone else, the labelling should be done properly by putting the name of the guest or the event organizer. This is also to avoid the misunderstanding between hotel and guests. Hope can see your improvement after this.…
Stayed for 1 night on 6 March 2021 (room number 1104) using Lazada voucher. The voucher came with high tea and breakfast for 2 persons. I sent an email to hotel to make room reservation and was replied by Reservation Supervisor, Ms Sha. On my email, I had stated very clearly that I didn’t want a connecting room. Guess what? I was given a connecting room when I checked-in at 1.45pm by Mr Faris. Then, I asked him why I was given a connecting room and the answer given was no room was available. The hotel was not running 50% of room occupancy and how could be no room was available? I rejected the room and got a non-connecting room at 2.30pm. 2 rooms keys should be given without asking as this is normal standard as 1 key is used to switch on the room power. A room deposit RM150 was required. The best part was the steps to redeem the Lazada voucher and Ms Sha didn’t know the process well. She even mixed up my gender. Step 1: Sent an email to make a room booking which I was happy to comply Step 2: I need to wait for the hotel to call me back to confirm which date I wanted for the high tea despite already informed Ms Sha over the phone. Step 3: I was told by Ms Sha to go to the reception counter first to validate my voucher. In actual, I could go straight to restaurant and dine in. No need to waste my time queue up at the reception counter. Step 4: While having my meal, a restaurant staff approached me and asked to sign a zero amount guest bill to confirm that I had already claimed my high tea. Step 5: I was ready to check in about 1.45pm and showed my voucher. Then, Mr Faris validated my voucher. Step 6: Last step, I was asked to screenshot my voucher and sent via email to hotel as the hotel needed it to show to Lazada and claim money. This is first time I heard such a nonsense. I had bought many digital vouchers and none of the merchant asked for the screenshot of redeemed vouchers. If the hotel really wanted to have the screenshot of the redeemed voucher, the staff should use his phone and capture. The high tea had limited choices. The main were fried noodles, noodles soup, fried rice, chicken rice. No Western, Japanese and seafood cuisine. The desserts even had less choices with rojak, cut fruits, 1 type of jelly and cake. Same goes with buffet breakfast. Plain nasi lemak, fried noodles, porridge, hash brown, bacon, sausages, bread, cereals, cut fruits and egg station. On a positive note, the room was clean and everything was functional. The foreign female room attendant who sent me body lotion and bathrobes was efficient and delivered the items within minutes. Also, the Chinese male chefs as servers during high tea were easy approach and friendly. The reception staff should learn from their colleagues what is a 5-star hotel service as no guest greeting whenever I approached the counter. No explanation given on the usage of pool, gym (during CMCO period) and breakfast. Just told me the wi-fi password. I regretted that I still have another Lazada for Eastin Hotel. Should have buy other hotels vouchers.…
The location is quite far from the city of Kuala Lumpur but you only need about 15 to 30 minutes to get to famous shopping malls such as One Utama, Mid Valley, NU Central and so on. The hotel is adjacent to the oldest University in Malaysia, the University of Malaya and also adjacent to the Petaling Jaya & Kelana Jaya industrial areas. The location is quiet and suitable for relaxation because the hotel facilities are also complete.
Recommended hotel stay away from busy city road. Hotel is near to train station. Room is very clean and well organized. Bed is standard queen size with very comfortable pillow. Hotel staff's are friendly and helpful.
It was marvelous. The Wasting hospitality experience was excellent. The environment was very nice with beautiful scenery. The staff customer service was great and friendly. It was a responsive and welcoming relationship. It made my July 2018 visit a wonderful experience in Kuala Lumpur.
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