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Crystal Crown Hotel Petaling Jaya

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Crystal Crown Hotel Petaling Jaya
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87 Reviews from our TripAdvisor Community

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Showing 83: English reviews
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Reviewed 4 weeks ago via mobile

My boyfreind he booked for 3 night. When we are arrival here wifi not working still connecting Its working only at the lobby. Ask the reception to fix its all night still connecting. If no wifi in the room Then its no point to book room you can stay at lobby use wifi to works. Air condition cant setting only...

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Thank Jiratchaya S
Reviewed 4 weeks ago

so far, the longest stay was 2 days maximum.. so far so good. Receptionist sometimes had human error (not friendly/customer polite.. maybe she/he got bad day..). normal. if it's your day, you'll get the best customer service given, if not, deal with it.. we're human. even i got mood swing. (^_^'') breakfast is recommended by dad.. he said breakfast here...

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Thank Adilah C
Reviewed February 14, 2017 via mobile

Not so good customer service given. Quite rude and not presenting themselves in a polite way. The price was considered to be quite expensive but no breakfast meal included. Will not go there again and will consider another hotel for my business trip in PJ.

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Thank Haffiz F
Reviewed February 9, 2017

Had wedding banquet at this hotel. Food were lack of quality. Worse service ever. Servers do not know what they are doing. They do not understand instructions and the service were as if they were not trained. When management were consulted, they just keep procrastinating the replies. All in all, frustrations! Will not recommend to hold wedding events here. The...

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Thank jujufied
Singapore, Singapore
Reviewed February 5, 2017

No record of my booking when I called for early check-in on 30 Jan early morning. It was resolved only after I called Agoda to assist. I was not informed about the privilege at all with the booking of Junior Suite at the point of check-in until the second day (end of my stay) then I realized the benefits I...

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Thank cheeyuent84
Kuala Lumpur, Malaysia
Reviewed January 2, 2017 via mobile

The parking ceiling can cause damage to your car paint. Luckily i realize this before its too late(Attached pics)... Front office male staff was very good during check in but not the female staff during check out...Room was very nice & large. Location is near to Federal Highway, Sunway,MidValley etc.10 min by car...

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Thank Syarfix
CCHPJ, Front Office Manager at Crystal Crown Hotel Petaling Jaya, responded to this review

Dear Valued Guest, We thank you for your feedback. We refer to your feedback and comments. I would like to take this opportunity to thank you in choosing Crystal Crown Hotel Petaling Jaya. It has been a pleasure serving you, Crystal Crown Hotel PJ takes pride in giving priority to their customers and looking after their needs. We would like...

Singapore, Singapore
Reviewed December 20, 2016 via mobile

Noticed the hotel is renovated. The rooms are nicely upgraded. Would be nice if the wifi signal is strong enough for the guests to use. Over all we are happy to stay at this hotel and will continue to book to stay in the future should we come to KL.

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Thank Mei Tong C
CCHPJ, Front Office Manager at Crystal Crown Hotel Petaling Jaya, responded to this review

Dear Valued Guest, We thank you for your feedback. We refer to your feedback and comments. I would like to take this opportunity to thank you in choosing Crystal Crown Hotel Petaling Jaya. It has been a pleasure serving you, Crystal Crown Hotel PJ takes pride in giving priority to their customers and looking after their needs. We would like...

Kandy
Reviewed December 18, 2016

A person who visits the same hotel about twice a year would find it difficult to obtain perspective in writing a review--it would be like trying to review one's own home--but the changes I noticed in this particular hotel are marked which prompted me to send this review. The bell boys, the staff at reception etc are still very caring...

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Thank KandyWally
CCHPJ, Front Office Manager at Crystal Crown Hotel Petaling Jaya, responded to this review

Dear Valued Guest, We thank you for your feedback. We refer to your feedback and comments. I would like to take this opportunity to thank you in choosing Crystal Crown Hotel Petaling Jaya. It has been a pleasure serving you, Crystal Crown Hotel PJ takes pride in giving priority to their customers and looking after their needs. We would like...

Bangkok, Thailand
Reviewed December 12, 2016

Stayed for business trip, hotel is far from all office building and department store. It does requires some walk to reach them. Room is clean, bed is comfy, but fitness is very old with rusting equipment. Breakfast is part halal part normal so please don't expect much. There're many better choice in PJ area than this one. Worst part about...

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Thank Ongly
CCHPJ, Front Office Manager at Crystal Crown Hotel Petaling Jaya, responded to this review

Dear Valued Guest, We thank you for your feedback. We refer to your feedback and comments. I would like to take this opportunity to thank you in choosing Crystal Crown Hotel Petaling Jaya. It has been a pleasure serving you, Crystal Crown Hotel PJ takes pride in giving priority to their customers and looking after their needs. We would like...

Reviewed November 26, 2016 via mobile

Checked in at 8pm. Counter service very good. Room good. But terrible restaurant buffet. We paid for the food. Breakfast from 6.30-10.30am Came in at 9am. Never top up the food. Asking for the "steam bao", ask me to wait as they are preparing. 30min later I went back, still told me preparing. It means they simply not preparing. Only...

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Thank Elsa A
CCHPJ, Front Office Manager at Crystal Crown Hotel Petaling Jaya, responded to this review

Dear Valued Guest, We thank you for your feedback. We refer to your feedback and comments. I would like to take this opportunity to thank you in choosing Crystal Crown Hotel Petaling Jaya. It has been a pleasure serving you, Crystal Crown Hotel PJ takes pride in giving priority to their customers and looking after their needs. We would like...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Pool
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Opened in January 1995, Crystal Crown Hotel Petaling Jaya has fast gained its popularity among the business travelers. It is an ideal choice for those who would like to stay connected and within the hub of the Commercial and Business District of Petaling Jaya. The Hotel comprises of 273 tastefully designed rooms, ranging from Superior to Junior Suites. Adding to this range would be the Executive Summit Floor, where we provide extra space and comfort to our guests. The Executive Summit Floor guests will have exclusive access to our Summit Lounge with complimentary beverages throughout the day. All our room guests would also enjoy the free internet access in their rooms and daily buffet breakfast at our coffee house. For food connoisseurs, we have a Chinese restaurant that serves quality shark's fin, abalone and other Chinese delicacies, Japanese restaurant that offers sushi, yakitori, teppanyaki, sashimi and our Coffee House that serves continental and local cuisines. Guests may wind down after a busy day at our outdoor swimming pool or enjoy a massage at the Health Club ... more   less 

Additional Information about Crystal Crown Hotel Petaling Jaya

Address: 12, Lorong Utara A | Off Jalan Utara, Petaling Jaya 46200, Malaysia
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $52 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Crown Hotel Petaling Jaya 3.5*
Number of rooms: 273
Reservation Options:
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Hotel Style:
#9 Spa Hotel in Petaling Jaya
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Questions & Answers

Here's what travelers have asked, with answers from Crystal Crown Hotel Petaling Jaya staff and other travelers.
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Questions? Get answers from Crystal Crown Hotel Petaling Jaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Renovated rooms only. Seen the pre-renovation rooms - no good.”
 of 5 bubbles cclye, May 17, 2016 | Read review
“Don't stay here go somewhere else!!”
 of 5 bubbles Luxpanda, Jan 8, 2016 | Read review
“check sanitation system in bath room.”
 of 5 bubbles NgVH, May 19, 2015 | Read review
“Pay the little extra for the executive floor. Quiet and private breakfast room away from the tour groups”
 of 5 bubbles Jonker_Jan, Mar 18, 2015 | Read review
“higher rooms for better view of pj town”
 of 5 bubbles krish9, Mar 18, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question