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Sunway Resort Hotel & Spa

Travelers' Choice award winner
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Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
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Sunway Resort Hotel & Spa
Sunway Resort Hotel & Spa
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1,434 Reviews from our TripAdvisor Community

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Showing 1,288: English reviews
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The lobby is lofty and impressive, and gives a good first impression. But it goes downhill from there. The rooms do not merit their rates, and service is kinda ok. You will find hordes of tourists with families, probably because of the amusement / water part or probably because they have tie-ups with many agents. But this means that the... More 

Helpful?
Thank EnlightenedSoul
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had a surprise birthday party celebration for one of our friends at the Lobby Cafe recently. They managed to ask the staff to sing birthday song and warm speech by En. Mazland Ramli, the poolside Manager as well. All enjoyed the moment! All the staff at the cafe were friendly and helpful, well done!

Helpful?
Thank Yew Choe L
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Rooms need major upgrades. Found damaged furniture. Room we stayed was too humid and smelly plus very tiny and oddly designed bathroom. Waitstaff at the breakfast place need to be more polite and friendly.

Helpful?
Thank hanksss
Mandurah, Australia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just recently returned from a stay at this hotel. A great place to stay with a family for a few days. The sunway theme park attached to the hotel is amazing and the shopping centre has everything you would want. My children loved the ice rink in the shooping centre which was great for us, as we had... More 

Helpful?
Thank Possy22
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Possy22, Thank you for choosing to stay with Sunway Resort Hotel & Spa. We are delighted to learn about your wonderful staying experience with us and we hope to welcome you once again. Wishing you a pleasant day ahead. Best Regards, Jerry Gan General Manager More 

Sydney
Level Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Although the hotel bills itself as 5 star the quality of their standard (Premier) rooms doesn't really reflect that. Decor is old & tired and in desperate need of an update. Bathrooms are well equipped but tiny. Aside from that, the hotel's proximity to the huge Sunway Pyramid shopping mall is very convenient. The freeform pool is massive and wasn't... More 

Helpful?
Thank PJ_SYD
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear PJ_SYD, Thank you for choosing to stay with Sunway Resort Hotel & Spa. We thank you for your valuable feedback and we take note on the areas for improvement. We hope that your stay with us was wonderful especially with the indulgence of spa package. We hope that we are able to welcome you again to ensure you another... More 

Level Contributor
10 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Water resort is within hotel is fantastic. But its open at 10 and close early evening. There is no discount for water park for guests staying at Hotel. Non -veg food options are lot for breakfast, lunch etc. Hotel is well connected with Mall with a good retail experience. Nice multi cuisine option at Mall.

Helpful?
Thank Somya B
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Somya B, Thank you for choosing to stay with Sunway Resort Hotel & Spa. Please accept our sincere apologise for not meeting your expectation. While taking note on the area of improvement, we wish that your overall staying experience is wonderful. We do hope that we will be able to welcome you again in the near future. Best regards,... More 

1 review
2 of 5 stars Reviewed 1 week ago

Booked the room from the 4th July till 8th July. We checked in at night 730pm-8pm only to be greeted with 3 front desk staff crowding in one computer serving a couple with issues.The front line staff are the first impression towards guests. Not impressive at all. With great expectations of the junior suite, my jaws dropped when I checked... More 

Helpful?
Thank Wendy T
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Wendy T, We thank you for your valuable feedback. We take note on the areas for improvement, however, please accept our sincere apologies for the unpleasant experience you had with us. We would really appreciate if you could drop us an email at mtguestrelations@sunwayhotels.com, so we able to connect with you directly. We do hope that we will be... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Room: sound proofing is really bad and this is a family hotel, which means you hear kids crying and thumping on the floor/walls. There is zero sound proofing such that you can even hear people shuffling and talking at normal volume in the hallway. For the price you pay you get a whopping 25 inch plasma TV with not very... More 

Helpful?
Thank Rose A
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Rose A, We thank you for your valuable feedback and we take note on the areas for improvement. Please accept our sincere apologise for the unpleasant experience you had with us. We would really appreciate if you could drop us an email at mtguestrelations@sunwayhotels.com, so we able to connect with you directly. We do hope that we will be... More 

Muscat, Oman
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Excellent hotel, everything is perfect , the room was spacious and clean , food was delicious , service and staff where very polite and nice, and the theme park is magnificent there were a lot of activities specially for kids , we had a lovely time.

Helpful?
Thank thehulk222
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear thehulk222, Thank you for choosing to stay with Sunway Resort Hotel & Spa. We are delighted to learn about your wonderful staying experience with us and we hope to welcome you once again. Wishing you a pleasant day ahead. Best Regards, Jerry Gan General Manager More 

Petaling Jaya, Malaysia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Did a overngiht staycation here for my wife's birthday. You won't get bored because Pyramid mall and Lagoon park is connected to the hotel. The hotel pool was a nice place to relax as well while our kid enjoyed the pool.

Review collected in partnership with this hotel

Helpful?
Thank soonyean
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear soonyean, Thank you for choosing to stay with Sunway Resort Hotel & Spa. We are delighted to learn about your wonderful staying experience with us and we hope to welcome you once again. Wishing you a pleasant day ahead. Best Regards, Jerry Gan General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The flagship hotel of this destination is the 5-star Sunway Resort Hotel & Spa that offers a collection of 439 well-appointed guestrooms and suites. The portfolio of rooms includes Premier rooms, Junior suites, The Club rooms and Club suites, Premier Executive suites, and an impressive Presidential Suite. All guestrooms are equipped with conveniences for the modern business and leisure travellers, which include broadband facilities, in-room infotainment services, satellite television and movie channels and numerous other facilities and amenities like a private electronic safe deposit box, coffee and tea making facilities and a mini-bar. Most rooms have a splendid view of Sunway Lagoon or the resort's skyline; some provide balconies with an opportunity to walk out to the gardens and swimming pool. The Club guestrooms and suites in Sunway Resort Hotel & Spa are designed for a lifestyle of added comfort, privacy and exclusivity with all the necessary facilities and services to cater for business executives and leisure traveller on-the-go. The Club Lounge offers business class conveniences with an experienced team to cater to guests' needs. The Club floor privileges include complimentary Continental breakfast, light refreshments, evening cocktails and canapes, butler service and private check-in and check-out facilities. The Club Floor rooms offer elevator key-access, affording guests with added level of security and privacy, supplemented by a boardroom and private lounge facilities at The Club Lounge. ... more   less 

Additional Information about Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $122 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 439
Reservation Options:
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya
Hotel Style:
#3 Luxury Hotel in Petaling Jaya
#3 Spa Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
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