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Permai Rainforest Resort

Teluk Penyu, Kuching 93050 Malaysia
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Guests1 room, 2 adults, 0 children
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Traveler (595)
360
Panoramas (9)
Room & Suite (172)

About

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Permai Rainforest Resort is an eco-resort set in pristine Borneo rainforest located by the beach at the foot of mystical Mount Santubong, Sarawak. Carefully designed to minimize impact on the natural environment, it offers a unique rainforest experience and a variety of activities from dolphin watching to high ropes courses and guided kayaking tours. Just 40 minutes from the Kuching, its an ideal way to experience Borneo.
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Property amenities
Free parking
Public wifi
Internet
Free breakfast
Beach
Children Activities (Kid / Family Friendly)
Airport transportation
Non-smoking hotel
Restaurant
Breakfast buffet
Shuttle bus service
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Room features
Ocean view
Non-smoking rooms
Air conditioning
Private balcony
Refrigerator
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
560Reviews24Q+A100Room tips
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Overall I've given 3 stars but it was a mixed experience.... Overall I really enjoyed our stay, but there were some negatives. I'd booked via Facebook messenger, or so I'd thought. I'd taken our messenger conversation to be a booking, but the person had not entered it into the system and so when we arrived we didn't have the modernised treehouse we'd wanted. So be aware, from here you would receive a booking confirmation by email. The did get us into a standard treehouse which obviously wasn't as smart as the modernised one, but was cheaper... The staff on reception tried to make up for the error, and gave us free drinks, let the kids order a la carte when we paid for the buffet. The treehouse - as in other reviews, the standard ones need modernising, or at least a lick of paint to cover up the mould spots in the wardrobes, but it was adequate for a couple of nights as we didn't need to unpack, and the uniqueness of being up so high with a gorgeous view surrounded by jungle outweighed the downside. I did have one mouldy pillow but they quickly sent me a brand new one when asked. Basically if they did a little TLC it'd go a long way. The food - we had dinner, bed and breakfast included. Our a la carte lunches were fantastic; tasty and beautifully presented, plus with a beautiful view and relaxed atmosphere. Our first dinner buffet was poor, staff said it was as a big group had gone first and taken a lot, but they were very slow to restock and each thing brought out had a queue but it wasn't a full meal selection brought out anytime so it was a long wait. Thankfully reception had agreed the kids could get what they wanted, so at least they were happy. Second night we went for when the buffet opened and the food was really enjoyable. Breakfast was fine. The 2 beaches were beautiful, with warm sea, clean sand and backed by rainforest, with free use of bean bag chairs. We didn't use the Rainforest pool but it looked clean. So, overall, if you're there to enjoy the location, and where else can you sleep amongst the Rainforest trees by the beach, it really was beautiful and peaceful walking through the resort. We saw probiscus monkeys, green vipers, black squirrels, beautiful butterflies and the restaurant had some interesting and massive spiders (who thankfully stayed put!). Staff were friendly and helpful. I'd go back, but I would want the modernised treehouses if I was staying any longer than a couple of nights, but for a short stay the standard ones are fine, and would be good enough if they did a quick paint and checked pillows.
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Pros: - beautiful beach/rainforest location - view from tree house to the sea is picturesque - air con in room - there are kayaks etc available if you want to pay for them - snacks and drinks available to purchase on site - food was simple but plentiful Cons: - no towels provided in rooms - rooms need a lot of TLC. They were satisfactory at best but had broken shower tiles, broken windows etc - restaurant needs a good clean,flies everywhere, spiders hanging from all over the ceiling, full of cobwebs. We stayed in other rainforest resorts and expect to be amongst the wildlife but there was no reason for it to be so bad. - no info pack in rooms - it would have been useful to have a little pack of times, activities etc. You are only given a paper map which if you arrive in the dark and pouring rain is not much help! There were new suites that seemed to be ready when we got there. These looked quite nice but I think they would have been better off investing their money in improving what they already had.
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+1
We arrived at Permai at 12 noon, but the room was not available until 2pm, so we had lunch at the cafe in the resort. My wife made use of the communal women's toilet and discovered that it was blocked; the bins were also overflowing with waste. There was also no soap/soap dispensers/paper towels, etc. It didn't make a great immediate impression. When we finally were allowed into the cabin at 2pm, we were pretty dismayed. The whole building was in urgent need of renovation. The wire frames in which the mosquito netting was fitted in the living room were rusted, flaking and dirty and the door itself was only opened with difficulty with a key as the lock was loose. I noticed that there was a sizable gap between the glass and the door frame through which insects, particularly mosquitoes, could easily pass. It made the mosquito netting largely redundant. It also didn't give a sense of security. The toilet was dirty and clearly very old: it has probably been cleaned but the dirt is now so engrained that it could not be cleaned further. There was also a hole in the ceiling which looked to have been blocked up with hair (?) and was heavily stained: in the jungle, with insects and other animals abounding, it didn't give me a sense of confidence that we were protected from invasion from outside. There were also two human hairs stuck to the shelf in the bathroom. There were also no basic toiletries (soap or shampoo). In the living room, there were stains on the sofa; again this was showing signs of age and has probably been cleaned but the material was old and the sofa sunken. The wire frames round the bedroom in the bedrooms were also rusty as was the ceiling fan. Finally, we had asked whether there were safes in the rooms, but were told that we could leave any items for safe-keeping at the front desk. We were not expecting a 5 star experience, but given that the resort gives itself 3 stars, did some certain aspirations concerning cleanliness, security and comfort. None of these were met. As a result of our travel agent's intervention, the duty-manager and desk-manager (I am assuming both their roles) came down to discuss the situation. The duty-manager stated that a number of the rooms had been renovated, but that this one had not been. She said that it was important that travel agents verify whether rooms fall into the 'renovated' or 'unrenovated' category before placing a booking, as the latter was more akin to camping than a hotel! She said that they were upgrading from a camp to a resort, but it was important to realise that the transformation was still a work-in-progress. This seems to be the nub of the problem: there are some rooms that have been renovated and some which have not been renovated, but when we made our booking this was absolutely not made clear. Reading other reviews, this is a case of a Tale of Two Cities: if you got a renovated room (and it seems most of the Tree Houses have been renovated) then you've probably been happy. If not... The staff were friendly, and seemed genuinely concerned at our distress. However, the gult between our expectations and the quality of the accommodation was so huge that there was no alternative but to leave and find another hotel. In the event we returned to Kuching. We did discuss changing our room, but there were no better available: ironically, when our agent had booked the hotel 9 months previously he had been told we couldn't have a family of four in a Treehouse. It seems that this could have been possible by placing a couple of mattresses for our kids on the floor. If that option had been made available at time of booking, I suspect that I would be writing a very different review now. Under normal circumstances, I am dismissive of reviews of hotels by people who have never actually spent a night at the hotel in question. However, in this instance, I do feel justified.
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Stayed here on the first 3 nights of my Borneo adventure. I was slightly concerned having read some earlier reviews. I didn’t need to be, stayed in TH3, which was clean and tidy, everything worked, and the balcony overlooked the sea. My tour company booked excursions for me. I did do the jungle walk which is quite steep and rough in places near the waterfall, look out for pit vipers! The food was OK but perhaps could have done with being kept a little warmer, the staff always friendly and efficient. You can hire various items like kayaks, and some games etc. This is not five star but represents excellent value.
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My family & I had the privilege to stay in the Permai Rainforest resort tree houses. Absolutely beautiful. Sleeping in the treetops, the scents of nature & the sounds of the ocean. The rooms are clean & comfortable, keeping in mind, they are treehouses! Don’t expect 5 star, that’s not what the tree houses are claiming to be. The food options in the restaurant are basic but ok where all family members found something suitable on the menu. The do not sell alcohol but you can take your open with corkage fee. The little beaches are beautiful with crystal clear water. Highly recommend for those who enjoy nature.
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PRICE RANGE
$86 - $120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
permai rainforest hotel kuching
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
39
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