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Ariva Gateway Kuching

No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
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1 room 1 adult
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Ariva Gateway Kuching
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226 Reviews from our TripAdvisor Community

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Honolulu, Hawaii
Level Contributor
201 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Never having visited Kuching or anywhere in Eastern Malaysia, I was not expecting much for accommodations. This hotel was a nice surprise! Everything about the hotel was good and I enjoyed my stay there. It was a simple walk to where all of the city activity was so that was also nice.

Helpful?
Thank VivaHawaii
bendigo
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Four of us spent 5 nights in a huge 2 bedroom apartment. Although getting a little dated, this apartment had everything we needed. There was plenty of space for all of us with 2 large bedrooms, 2 bathrooms, a large kitchen, lounge/dining room, washing machine/dryer and even a couple of desks. There was also a rooftop pool which we found... More 

Helpful?
Thank hopa
Penang, Malaysia
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Was here on a business trip. Breakfast- limited choices but not too bad Rooms- 3 bedroom apartments with 2 bathrooms spacious Location- near The Hill's shopping mall which have a lot of restaurants and eateries

Helpful?
Thank marina_marina_mar
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Hi Marina, Thank you for your feedback regarding your stay with us. Breakfast serve is continental, however we have shared your feedback with our caterer . Should your travelling plan brings you back to Kuching, contact us directly at kuching.enquiry@stayariva.com Thanks and kind regards. Mildred Stephen More 

Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed December 27, 2015 via mobile

Although the 2 bedroom apartment was sizeable, the upkeep was poor which makes the overall stay rather disappointing. The master bedroom bathroom doesn't flush well meaning all 4 of us had to use the 2nd toilet. The carpet and internal carpentry are all very dated. The curtains couldn't block off any lights meaning the bedrooms are very bright come past... More 

Helpful?
Thank allan p
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Dear allan p The management and staff of Ariva Gateway Serviced Residence consider all guest comments positive or negative, to be an integral part of our on going efforts to improve our product and services and all matters raised are carefully reviewed which allows us to correct any shortcomings. The renovation for the superior rooms was done in 2014. However... More 

Travelers are raving about these Kuching hotels

Pontianak, Indonesia
Level Contributor
13 reviews
4 hotel reviews
4 of 5 stars Reviewed December 23, 2015 via mobile

* Check in on 4th floor, then take another lift to get in the room * There are no comb, toothbrush, tooth paste, niddle, cotton buds n washing machine (apartment only), we stay in superior room. * Swimming pool and gym on the 16th floor, but swimming pool just for children, view is nice over there. You have to go... More 

Helpful?
Thank Tannicia
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Dear Tannicia, Thank you for taking the time to share your experience with us. Your comment and feedback with the management and the staff. We look forward to welcoming you back in the near future and contact us directly at kuching.enquiry@stayariva.com Thanks and kind regards Mildred Stephen More 

Subang Jaya, Malaysia
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 14, 2015

The location is fantastic. Most of the attractions are within walking distance such as the waterfront. The best seafood restaurant is also within 10 minutes walk. The apartment is ideal for those with children. There are cooking facilities and you can even do your own laundry! The swimming pool was also great.

Helpful?
Thank haslinarusdi
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Dear Haslinarusdi, Thank you for choosing to stay with us and thank you for your comments. We look forward to welcoming you back soon and contact us directly at kuching.enquiry@stayariva.com Cheers and best regards Mildred Stephen More 

Novi Sad, Serbia
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 9, 2015

For the price per night, it is really fine, but advertising as a 4 star hotel is not to honest. Yes, the hotel has a pool, and yes it has a gym, but both are on the roof and not really accessible that easy. The location is great, and the breakfast is decent, but one of the elevators does not... More 

Helpful?
Thank BrunchBN
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Dear BrunchBN Thank you for your feedback and taking your time to share your concern with us. I sincerely apologies for the inconvenience caused that you have encountered during you stay. The malfunctioning building elevator has been repaired and now on operational. We hope that this issue will not deter you from coming back to stay with us. Once again... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 28, 2015 via mobile

We booked the the apartment quite late, so we have suite apartment for our last day. Well, its worth money. So spacious and clean too. It is near with the mall and waterfront, just got to walk and enjoy your stay in Kuching:)

Helpful?
1 Thank Asyahirrah H
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Hi Asyahirrah, Thank you for your compliments and we look forward to welcoming you back. Should your travel plan brings you to Kuching, Please contact us directly at kuching.enquiry@stayariva.com Cheers and best regards Mildred Stephen More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 27, 2015

The Ariva is showing its age - but the apartment was large and clean. A bit like staying at Grandma's. The pool was clean and refreshing. Buffet breakfast is basic. Staff are friendly but a bit laid back. Close to the Top Spot seafood restaurant, the river and shops. Good views from the pool too.

Helpful?
1 Thank Robert F
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Hi Robert F, Thank for sharing your experience during your stay with us. Noted on your constructive comment and I have shared the comment with all the department head so that we will deliver a better and consistent service. Thanks and best regards Yours sincerely Mildred Stephen More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

Overall the hotel give the best service. The receptions are very friendly. The rooms are very comfortable, split unit air conditional, awesome bathroom with large mirror and hot shower. The best part of this Hotel is the views at the pool on the 16 floor where you can see the KCH city and sunset. They also serves good breakfast every... More 

Helpful?
1 Thank Jayvon J
ArivaGateway, General Manager at Ariva Gateway Kuching, responded to this review

Hi Jayvon, Thank you for your compliments with regards to your stay with us. The rooftop is closed from 7pm to 7am because the swimming pool is under treatment every evening and no one is allowed to use the pool due to health and safety reason. However in the future, should you come to stay with us and you would... More 

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