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No. 1A Jalan Mathies, Kuching 93100 Malaysia
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Traveler (1306)
Room & Suite (685)
Dining (94)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
Updated 03/31/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/31/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 93 hotels in Kuching
Location
4.4
Cleanliness
4.3
Service
3.9
Value
4.1
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Evening entertainment
Kids stay free
Children's television networks
Street parking
Wifi
Hot tub
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Kids pool
Highchairs available
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Chinese, Malay, Tamil
2556Reviews24Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
RA wrote a review Yesterday
1 contribution
I was in Kuching for the Kuching Marathon and decided to give Pullman a try. Location wise its in the heart of the city. 10 minutes walk to the merdeka mall. The hotel is connected to a mall, so food should not be a problem should you wish to eat outside of the hotel. There is a conveniece store less than a minute walk from the hotel. Staff is friendly. Met the GM , Mr.Adrian at lobby. He was very welcoming and helpful. On the night of the run, the hotel set up a station at the hotel entrance offering runner who is going out for the marathon bananas & water. Mr Adonis, the HR mgr was around at that hour hour handing the items with a smile. Will definetely recommend and come back in future.
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Date of stay: October 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mark H wrote a review Oct 1
1 contribution
Disgusting, damp mouldy hallways. It’s so bad it’s visible. Ill post a photo too. The staff don’t care. They offered to move rooms but I checked and the hallway is the same on other floors. This place should be shut down as it’s a hygiene risk. Avoid.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dane wrote a review Sep 2022
Kuching, Malaysia1 contribution
Amazing front desk staff! Shout out to Tania and her stellar team that managed to check me in quickly. Got a room upgrade to a king size bed instead of twin bed room. She and her staff are equipped with great knowledge and they are not hesitate to answer any questions that I threw at them. Every information that I need about my stay were told to me in details. Eren at the breakfast restaurant was amazing and really friendly. Food at the buffet could be improve. Room cleanliness are okay just some dusts at some parts of the room but that doesn’t bother me as I didn’t really stayed in the room during daytime.
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Date of stay: August 2022Trip type: Traveled on business
Room Tip: Parking is not under the hotel’s supervision. Its managed by the mall below the lobby and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dorrina r wrote a review Sep 2022
Kuching, Malaysia14 contributions15 helpful votes
Great ambience. Nice food. Friendly people. The selection range from cakes..to fried chicken which i love so much. Theres also mini pizza , kids would love this. Great place for hangout , for meet up..
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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FAVOURITETOURS wrote a review Sep 2022
Rajkot, India203 contributions119 helpful votes
Poor Service.. Staff with rude behavior. Amenities fine.. Location is OK but difficult to find taxi from hotel. Not good vegetarian breakfast. Hotel was having maximum Indian and Veg. people but not tried to provide good Veg. breakfast !!!
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jack Lim wrote a review Sep 2022
Kuala Lumpur, Malaysia251 contributions96 helpful votes
As a tourist, I felt unwelcome at the reception. Some SMILE on face can really make the difference, instead of long face, and pressure/ busy look, short answers. After checked-in, there's no briefing of the hotel facilities or anything, I saw the swimming pool is under maintenance with a notice board at the reception, but there's not a word from the front desk officers. Along the stays, I have encountered at least 3-4 group of person gone into lift, and keep pressing the button without badge the card to authorize the lift access (of course than I did the ambassador job to explain to them). After they check me in, I wonder around in front of the reception area, and looking for lift to access to the room, at least twice, and no body bother to ask anything, until I walked to the reception and asked them to show me the lift in order to get access to my room. I also found it out myself on second day that the hotel guess can utilize the spa at level 3 for Jacuzzi, and steam room as well. All these bad experience is due to poor front desk services and explanation. The hotel staffs clearly need extensive training on hospitality. They serious have attitude problem. As a Accor Platinum Member, we have to specifically asked for the welcome drinks in order to get it, else it would not have given to us. We need to asked the operation time of the executive lounge (luckily I knew there's such a lounge with the hotel) else I might have missed it. No fruit platter in room as well. I done the online checked-in, and arrive pretty early around 9++am, the room was ready for us at 11:45am, maybe it was really full house, I were perfectly fine with that. As for check out, I have asked for 230pm check out, and the general line ask me to pay for it if anything later than 1pm. After specifically told them that I was Accor member and the reception can't commit anything and pass me to floor duty manager. The manager asked me to wait for his call back, so, I waited in the room for a while. And the manager called, and informed me to check out ON Time at 12noon with apologies. So I cancelled my afternoon program, and straight to the airport and waited in the lounge for 4 hours before departure. I have no issue on the facilities, room, cleanness, breakfast with the hotel, there's nothing wrong with the venue, its just the people, that pull the entire experience below Pullman par. Will I be back... Most probably no unless necessary. Bringing friends to the hotel as Accor member is kinda embarrassing.
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip: Way below par of Accor Pullman standard
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Harinder S wrote a review Sep 2022
Bandar Seri Begawan, Brunei Darussalam11 contributions
With Covid and business resuming back to normal, don’t have high expectations. Short staffed, delay in food. Rooms not cleaned properly and you can see the walkways to the rooms really needs a good vaccum. The few staff that were there were friendly, I enjoyed my two drinks coupon on arrival. Shirt walking distance to waterfront.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shirley wrote a review Sep 2022
1 contribution
The private room we booked was very well arranged with 3 tables. Food was good and served on time and your staffs was very efficient. Thank you for the wonderful experience . We will definitely come again to enjoy your service. Well done.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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YSC001 wrote a review Sep 2022
1 contribution
First impression on Pullman Kuching was long waiting time at the reception counter for check in, even as an Accor member. The attitude of the Club Manager, Tania who assist us for the check in was not accommodating at all, not putting any effort in assisting us with the room availability for connecting room or same floor, especially when our group booking of 8 rooms consists of children under 12 years old and the attitude was poor serving us as well. All the 8 rooms was of different floors, with only two rooms which are connected and the rest is of different floors and corner rooms (last room in the corner of each floor). After midnight, I happened to saw the receptionist has changed shift and trying our luck to check with the receptionist on duty, Shiera who willing to check on the rooms availability and manage to assist us to move one of the room. At least Shiera is putting efforts in checking it for us compare to Tania, who still claimed as the Club Manager who is not friendly at all. To our surprise, the room was not well cleaned or maintained, it was really dusty and the bathroom was very disappointing with black gunk on the floor edges, not to mentioned it was rated as a five stars hotel. The housekeeping was not answering the calls even during day time after several attempts, and it took forever for them to send our requested items such as water to the room, need to call several times to follow up and remind on it. We have been staying in Pullman globally across in the past and this is such a bad experience which we encountered and feeling disappointed with, especially with the standard and cleanliness and room arrangements when we have specified during our booking, we need connecting rooms.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pullman Kuching, Other at Pullman Kuching
Responded 4 weeks ago
Dear YSC001, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations. Please allow us to express our sincere apology on behalf of our team member. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Pullman Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fizzifizza 💋 wrote a review Aug 2022
1 contribution
Best Dim Sum in town! Good place, family friendly, , friendly staffs, Affordable price 🥰 and Halal, inshaAllah 🤍 But before you go, try to book appointment first, sometimes it’ll be full house. Will repeat again later 🤍
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pullman Kuching, Other at Pullman Kuching
Responded 4 weeks ago
Dear Fizzifizza, Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Pullman Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$50 - $67 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman kuching hotel kuching
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
389
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Frequently Asked Questions about Pullman Kuching
Which popular attractions are close to Pullman Kuching?
Nearby attractions include Chinese Museum (0.2 miles), Monkeebar (0.2 miles), and Tua Pek Kong (0.3 miles).
What are some of the property amenities at Pullman Kuching?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pullman Kuching?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Kuching?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pullman Kuching?
Yes, paid private parking on-site, paid private parking nearby, and street parking are available to guests.
What are some restaurants close to Pullman Kuching?
Conveniently located restaurants include Zinc Restaurant and Bar, Black Bean, and Bla Bla Bla.
Are there opportunities to exercise at Pullman Kuching?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pullman Kuching have airport transportation?
Yes, Pullman Kuching offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pullman Kuching located near the city center?
Yes, it is 0.6 miles away from the center of Kuching.
Are any cleaning services offered at Pullman Kuching?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Kuching offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.