Seriously this is the worst hotel I ever seen in my life. I'm booking this hotel because of the positive reviews. They gave me room 23. every two minutes, the loud water pump noises will start pumping and it is very disturbing. The air-conditioning remote control is not working, I have to go to the reception to change three times until I get the one that is working. Hot water is not working as well. There is something wrong with the switches and the blanket is smelly.
The only way I can explain the massive discrepancy between some of the commentaries and our experience is that there may be a big difference between ground floor and verandah Rooms. The ones we saw are not as advertised. We were assigned a courtyard room to begin with. It was smelly, dirty and mouldy. Even the towels were dirty! There was no door between the toilet and the bedroom and the outside shower was poorly maintained. The air conditioning didn’t work and the fan rattled all night. I asked to move to another room in the morning which was poolside ground floor. It was ‘ nicer’ but filthy. We checked out and stayed at the Marian which was much nicer.
Came with my wife and a group of friend to spend a night here, the place is very relaxing. Sea water are consider clean. During the low tide, you can walk far from the beach towards the sea, my wife and I spend some time catching fish, prawn crab and other sea creature from the water pods.There are place for you to do barbecue and some activities. The swimming pool are also clean if you prefer to swim in fresh water. I get to fly kites with my friends too
A lovely place to base yourself with a nice pool, bar and restaurant. The rooms are basic but comfortable. The service however, disappointingly dishonest. Brandon was fantastic though if trips around Kuching are needed. Highly recommend his service, just not those of the counter staff.
We stayed here for 3 nights total but not consecutive. 1st night of a 2 week holiday with The Great Projects. Lovely place, comfortable room & bathroom. Basic compared to the UK but completely fine. Friendly & helpful staff especially the chef Christine who remembered my mum & I every time we stayed, took time to chat with us & ask how our trip was going. The second & 3rd night stays the rooms were larger & slightly better looked after/fresher/maintained. We had been staying in very basic accommodation in the jungle so Basaga was absolute luxury on our last night! The courtyard at night is lovely, the pool is clean & the food very nice. The gift shop has some cute things, little wooden cats & the Orangutan project t-shirts, natural candles etc. Along with snacks & a few medical/toiletries. But the souvenirs aren't displayed well in the shop & not great visible pricing with the girls at reception not being sure on price sometimes so that could be improved. 30 minute drive from Semenggoh wildlife centre where we were very lucky to see 2 mother Orangutans with babies & a large male. 10 min drive to Kuching city which is a nice place to walk along the waterfront & get some souvenirs & the cabs are cheap. I would definitely stay here again & recommend friends. Very reasonably priced in all aspects. There was unfortunately some building work going on across the road which was a little noisy & made our last afternoon slightly less relaxing but that cannot be helped & not the Basaga hotel's fault at all. …