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Hotel Shangri-La Kota Kinabalu

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Hotel Shangri-La Kota Kinabalu
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344 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Penang Island, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 19, 2014 via mobile

Our stay was pleasant , rooms fairly clean , but air conditioning unit noisy and smell of smoking in rooms nearby Did not eat there but have used the bar which is small and not cosy . Cannot sit and talk without distraction of people passing by Good value for money and location ideal for city tour .

Helpful?
1 Thank Ladyleisure88
KKSHANG, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

We would like to thank you for staying with us. We apologies if you had experienced noises from the air condition. We have our maintenance team who are on duty 24 hours and they will attend to any guest complaints. The hotel has dedicated non smoking floors and this can be requested during your arrival. We hope that you would... More 

Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed December 4, 2014

First of all, this 3-star hotel is an independent hotel by itself and its brand name is NOT associated with any luxury chain of the same name. This hotel is probably established in the early 1980s (if not, earlier) so do not expect to walk into a posh, stylish hotel with brand new and polished furniture. I booked a deluxe... More 

Helpful?
12 Thank Traveller_SimplyME
KKSHANG, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Sir, It was a pleasure having you as our esteemed guest during your recent trip to Kota Kinabalu. We always believe in ensuring that all our guest have a memorable stay with us when they leave home. Our property is 38 years old and we intend to keep the colonial style concept of the rooms that are spacious with... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed November 25, 2014 via mobile

Nice view.food great.you also can late check out without charge but must not exceed 1 hours. Secured if driving like us because i think there hotel in town have parking but have reasonable price to stay. Even food are great.

Helpful?
Thank Margret S
KKSHANG, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Guest, It was a pleasure to have you as our esteemed guest during your recent trip to Kota Kinabalu. We always believe in ensuring that our guest have good memories after they have experienced their stay with us. The Team is always making the guest feel homely and welcomed. Our in house training which we conduct is to always... More 

Sarawak
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 7, 2014

i stayed at the Hotel Shangri La practically every month. Each time I check in, I feel very proud and happy to receive such homely service where you hardly receive from any Hotel. I do travel a lot and this Hotel provides the best service and I must say that the Management is putting a lot of effort in training... More 

Helpful?
2 Thank Happy2318
KKSHANG, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Sir/Madam, Thank you for choosing Hotel Shangri - La as your regular place of stay every month. It is indeed a pleasure to kn ow that you are very happy with our Product and Services. We always believe to deliver our utmost best Service and this is always from our hearts that we feel happy to deliver. Our Team... More 

Perth, Australia
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed October 13, 2014

The hotel and its facilities are of a good to sound order and quality. Rooms are clean and adequately serviced. Location is great and in easy access to all KK city sites, restaurants and other attractions including Gaya St Sunday Markets. Breakfast is adequate (except for cold coffee) and parking is free and available. The restaurant is open for lunch... More 

Helpful?
2 Thank AlanJH1945
KKSHANG, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Sir, It was indeed a pleasure to have you stay with us during your recent trip to Kota Kinabalu. We are pleased to know that you had a good stay with us except for the hiccups in the service which we are working towards achieving higher service standards to all guest. We are constantly giving training to all staff... More 

1 review
3 of 5 stars Reviewed September 12, 2014 via mobile

The rooms were clean and ok but the walls are very thin. You can hear people talking in the next room and neigbor's alarm woke me up but that's not the worst thing. The staff there were not very helpful. I felt they were rude and unapproachable.

Helpful?
Thank Nischal R
KKSHANG, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Sir, Thank you for staying with us during your recent trip to Kota Kinabalu. I would like to thank you for the feedback which is of great help for us to improve the Services to all guest. We constantly remind and train our staff to ensure that they provide the best hospitality to all guest. We apologize if there... More 

Bali, Indonesia
Level Contributor
232 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 stars Reviewed September 10, 2014 via mobile

I have to praised their house keeping team to keep their room tidy and in order, also to the front office department that efficiently doing their work. Sadly I can't say the same about their F&B department. The breakfast choices I have no problem with but the taste that give me question about how good actually their cook? Tea and... More 

Helpful?
Thank Wijaya_Randu
KKSHANG, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Sir, Thank you for staying with us during your recent trip to Kota Kinabalu. We appreciate your feed backs that will help us improve in the Food & Beverage area of service and food. We have actually started with regular trainings for all the staff on the product knowledge as well as better menus for the breakfast. We believe... More 

cheras
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 8, 2014 via mobile

150m from philipine market 100m from le meriden hotel.. in diz area kfc and have one simple rest. It perfect for me to stay here.... and all diz just rm130... tired to attend whole day meet clien and just need a hotel with breakfast diz the hotel.....

Helpful?
Thank faisalnie
KKSHANG, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Sir, Thank you for staying with us during your recent trip to Kota Kinabalu. We are pleased that we were able to meet to your requirements and needs while in Kota Kinabalu. We always believe in ensuring that our guest are satisfied with their stay and enjoy the comfort of all services available. We hope that you would continue... More 

Georgetown, Malaysia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 1, 2014

Stay for two nights. Overall the hotel quite good. If you want to explore KK town, this hotel a good place to stay because its location quite near to the night market and the sunday market. KFC and Marrybrown also quite near if you want to eat fast food. However, the breakfast buffet selection quite ok but some of the... More 

Helpful?
1 Thank meorj66
KKSHANG, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Guest, We thank you for staying with us during your recent trip to Kota Kinabalu. We are pleased that you had a good stay with us and hope that you would stay with us again during your next trip to Kota Kinabalu. We have taken note on your feedback on the Breakfast variety and will certainly discuss this with... More 

Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 29, 2014

As expected, well located hotel in kk. The environment of the hotel was good and the room was quiet, clean and pleasant. The beds and pillows are very comfy too. The bad was wi-fi signal reception was very bad.. Aircond was making alot of noisy sound when it operating and the switch of the aircond was malfunction. Overall the hotel... More 

Helpful?
Thank Freequeen
KKSHANG, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Guest, Thank you for staying with during your trip to Kota Kinabalu in May this year. After taking over the Management of this Hotel in March 2014, we had immediately looked into improving the room air condition and wi-fi for the hotel. This project was recently completed in July as we had to make the orders which took us... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests. ... more   less 

Additional Information about Hotel Shangri-La Kota Kinabalu

Address: Hotel Shangri-La 75 Lorong Bandaran Berjaya, Kota Kinabalu 88000, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $32 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Shangri-La Kota Kinabalu 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hotel Shangri-La Kota Kinabalu Sabah
Hotel Style:
#3 Best Value Hotel in Kota Kinabalu
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