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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,085 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 1,613: English reviews
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent a day in KK and stayed at the Pacific Sutera. Pacific is the cheaper out of the two. I believe Magellan is the more prestigious one. However, Pacific was a blast! The ocean view was beautiful. The breakfast was good. Had a massage at the spa which was great, swam in the amazing pool with the poolside bar! Unfortunately... More 

Helpful?
Thank Jasmine S
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Jasmine S, Thank you for taking the time to share your stay experience on TripAdvisor. Your succinct review and ‘5 star’ rating is very much appreciated. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room, facilities, amenities and service. We can’t wait to welcome you back to your home-away-from-home, Sutera... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Food good, Room service good, People are very kindness and friendly. Specially, the room service was very impressive. The room service foods are very delicious. If you will be Kota Kinabalu, Use this hotel, Sutera Harbour Resort.

Helpful?
Thank Inkoo K
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Inkoo K, Thank you for your review on our TripAdvisor page. We are glad you had an enjoyable stay with us and look forward to welcoming you again soon at our side of paradise, Sutera Harbour Resort! Ps: For the resort's latest happenings and promotions, visit Sutera Harbour Resort Facebook Page or Instagram and Twitter @suteraofficial. Best regards, Gerard... More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed 3 weeks ago

So far i have checked into this hotel twice. Both are 3 days 2 night official trip. I like the service of the hotel, very warming feel. The staff always smile and help out when you ask them for assistance. Stay at Pacific block you have the golf view, you will like the green scenery. Take your breakfast at Magellan... More 

Helpful?
Thank fokkuptong
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear fokkuptong, Thank you for your review on our TripAdvisor page. We are glad you had an enjoyable stay with us and look forward to welcoming you again soon at our side of paradise, Sutera Harbour Resort! Ps: For the resort's latest happenings and promotions, visit Sutera Harbour Resort Facebook Page or Instagram and Twitter @suteraofficial. Best regards, Gerard Tan... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Room: alright, but has ants, and a bit gloomy looking Food :Breakfast and Restaurant : could do with a bit more variety, for a 5star hotel Cleanliness : ok Decor : classic looking, definitely not modern entertainment (live band/tv channels): boring

Helpful?
Thank Maseeda Y
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Maseeda Y, Thank you very much for your valuable feedback on your recent stay with us. However, we do realise that sometimes we may not entirely live up to individual expectations. We are constantly working to upgrade and elevate the guest experience, and we hope that you will consider staying with us again in the future. Ps: For the... More 

Australia
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Industrial scale tourism...stayed at the Magellan Sutera. Requested a twin room but was put into a double room, consequently had to wait for 3 hours for a twin room to be made available. Didn't get off to a good start as this was at the end of 12 hours of traveling and all we wanted to do was shower and... More 

Helpful?
Thank oliverantanen
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear oliverantanen, Thank you for posting a review on our TripAdvisor Page. Glad that you we are good place to relax in your eyes. We appreciate your positive comments for our room, food, service, facilities and ambience. However, an ok experience is not what we strive for but we truly appreciate your candid remarks on what prevented your stay from... More 

Seoul, South Korea
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed two nights (three days) this week. I'm 32 American, traveled with 38 Korean friend. Both male. I booked a Deluxe Sea Room at the Magellan through a Korean travel website, Interpark. It was cheaper than major international sites and much cheaper than the hotel direct rate. Prior to check in, I inquired about a king size bed (no problem)... More 

Helpful?
2 Thank mhollifield
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear mhollifield, Thank you for taking the time to post a review on our TripAdvisor page. Glad that you manage to relax during your stay with us and enjoyed the pool facilities as well as food offerings at The Pacific Sutera Hotel. We would like to clarify that our check-in policy are that guest check-in after 02:00PM and check-out at... More 

Putrajaya, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stay 3 nights at Magellan Sutera. We booked Deluxe Room Seaview and it is a nice and clean room. Breakfast was good with a lot choices. We was told by staff and people around there that the sunset view from the hotel is gorgeous.

Helpful?
1 Thank fidah4
SHR-Management, Deputy Chef Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear fidah4, Thank you for taking the time to share your stay experience on our TripAdvisor page. Your succinct 5-star review is a great encouragement to all of us. Sutera Harbour Resort is indeed the perfect spot to catch Kota Kinabalu's majestic sunset view - The Huffington Post, global online news portal named Kota Kinabalu as one of the best... More 

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

With the new revamp, the hotel was superb. The bed was very comfy. Perhaps it's because of it's good, thus it's very packed. Fully booked full with tourist. Concierge was not exactly friendly, lack of staff perhaps. Sometimes the check-in queue would take awhile.

Helpful?
Thank Robert K
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Robert K, Thank you for taking the time to post a review on our TripAdvisor page. Glad that you had a fantastic and relaxing stay with us. However, we do apologise for the shortfall in service during check-in and at the concierge desk. We assure you that this is not our usual standard as it has always been our... More 

Petaling Jaya
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at Pacific Sutera with 2 grandchildren and the hotel has all the facilities you can ask for. Rooms are nice and clean and everything works. Front desk is effective, concierge too. Housekeeping a bit slow - only came in at 4pm, took our towels and despite promising them later, we had to ask again next morning Food and drinks... More 

Helpful?
Thank larsen25
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear larsen25, Thank you for taking the time to post a review on our TripAdvisor page. Glad that you had a very nice stay at The Pacific Sutera Hotel which is located just 10 minutes from Kota Kinabalu International Airport and to Kota Kinabalu City Centre as well as a 15 minutes boat ride to tropical islands of Tunku Abdul... More 

Islamabad, Pakistan
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

We are a family of 5, 2 adults and 3 young children (9,7 and 3) We stayed for 7 nights while we undertook activites in the area, including the National Park. The hotel is a good 5 star with excellent facilities, first class dining and friendly staff. Our twin room was of a very high standard and more than sufficient... More 

Helpful?
Thank gethingdck
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear gethingdck, Thank you for taking the time to share your stay experience on TripAdvisor. Your succinct review is very much appreciated and glad that we are an 'excellent 5 star' in your eyes. It always brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room, facilities, amenities and service. We can’t wait... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The Resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The Resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $116 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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