We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Pacific Sutera Hotel - Sutera Harbor Resort

Visit hotel website
Traveler (3376)
Room & Suite (637)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
"The Pacific Sutera Hotel features 500 immaculately appointed rooms and suites with contemporary décor and amazing views of either the championship golf course or the South China Sea and Tunku Abdul Rahman Marine Park islands. The Pacific Club guests enjoy the magnificent sea view from the 11th floor, where breakfast and cocktails are served in the exclusive Pacific Club Lounge. Strategically located close to the shopping and business centres of Kota Kinabalu City, this hotel is perfect location to work, live and play."
Read more
Property amenities
Pool
Free parking
Room service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf course
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair access
Show more
Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Marina View
Harbor View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel packages
3,354Reviews
3,428Photos
80Q+A
100Room tips
Traveler rating
  • 1,467
  • 1,207
  • 396
  • 157
  • 128
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
My boyfriend and I stayed for three days at the Sutera Harbour Resort. We were lucky and got upgraded to a Junior Suite which was big and luxurious. The entire hotel is clean and comfortable and the buffet brunch is good. We enjoyed our stay very much and would definitely
Read more
Response from SuteraHarbourResort, Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded yesterday
Dear amandafalck, Thank you for taking the time to post a 5-star review in our TripAdvisor page. We are so glad you enjoyed your room upgrade and had an excellent staycation with us. For the record, Sutera Harbour Resort is the only integrated resort in Sabah with world-class marina facilities as well as a 27-hole Graham Marsh designed championship golf course and night golfing facilities. It is the ideal accommodation for families as well as business and leisure travellers. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. We look forward to welcoming you back for your next visit to Kota Kinabalu. Best regards, Gerry D'Cruz General Manager The Pacific Sutera Hotel
Read more
+5
Hotel's Favorite
Very good service and luxurious room that makes a hectic day more restful. Had a pool facing room which makes it more pleasant. Tiny details helped makes you feel welcomed. A very good location for lovely sunsets and very near to city centre. A great place to stay for business
Read more
Response from SuteraHarbourResort, Assistant Digital Marketing Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded Jan 22, 2019
Dear TenVK Thank you for taking the time to post a 5-star review on our TripAdvisor page. We are thrilled to learn that you had an amazing experience with us and that you managed to enjoy the spectacular view Sutera Harbour Resort has been blessed with. Our staff and the hospitality they have extended and provided have always been our pride and nothing puts a smile on all our faces than knowing that all our warm and friendly employees have accommodated you well.Your compliments are a great encouragement to our team. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. We look forward to the opportunity of welcoming you back on your next visit to Kota Kinabalu. Best regards, The Management
Read more
We had an amazing time here. All staff were so friendly and went out their way to assist us in any way possible. The Club Lounge staff, Aisyah, Jacquelyn, Arthur, Aslan, Bonnieface and Donna were outstanding. Shelley and Bear in the Al fresco restaurant were so helpful and
Read more
Response from SuteraHarbourResort, Marketing & Communication Rep at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded yesterday
Dear Boots733, Thank you for posting a 5-star review in our TripAdvisor page. We are thrilled to learn that you had an amazing experience with us. Aisyah, Jacquelyn, Arthur, Aslan, Bonnieface, Donna, Shelley, Bear and all our staff as well as the hospitality they have extended and provided have always been our pride and nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. We look forward to the opportunity of welcoming you back for your next visit to Kota Kinabalu. Best regards, The Management
Read more
Our stay at The Pacific Sutera Harbour Resort was fantastic . A special thanks to the staff at the Pacific club lounge who treated us very well. Thank you for your hospitality. Hotel was clean and comfortable .
Read more
Response from SuteraHarbourResort, Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 4 days ago
Dear Natspr3m, Thank you for posting a 5-star review in our TripAdvisor page. We are thrilled to learn that you had an amazing experience with us and that you enjoyed our spacious and comfortable rooms. Our staff and the hospitality they have extended and provided have always been our pride and nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. Best regards, Gerry D'Cruz General Manager The Pacific Sutera Hotel
Read more
Inside the clean, tidy room, everything is comfortably well equipped. The staff welcomed the customer with special kindness and sincerity. I was always happy when I used swimming pools, restaurants, etc.
Read more
Response from SuteraHarbourResort, Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 4 days ago
Dear Kim_yunse, Thank you for taking the time to post a 5-star review in our TripAdvisor page. We are thrilled to learn that you had an amazing experience with us and managed to enjoy the many facilities we have to offer. Our staff and the hospitality they have extended and provided have always been our pride and nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. Best regards, Gerry D'Cruz General Manager The Pacific Sutera Hotel
Read more
Previous
Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play AreasBusiness Center & Event Rooms
Amenities inside the bath area
Magellan Club suite with lot of space and a separate bed for the little one with an outside view
Amazing view from my room balcony
PreviousNext
123456128
Does hotel serve halal meat?
Hi Safc0826, Yes we serve Halal meats. We have Halal certification from the Malaysian government.
0 votes
Show all answers
Does hotel offer all inclusive?
Hi Safc0826 For any inclusions you may contact room reservation at +60 88 318 888 (Operating hours: Mon-Fri : 8am - 8pm and Sat / Sun / Public Holiday: 8am - 5:30pm) Thank You
0 votes
Show all answers
Emailed hotel few days ago but no reply yet. Is Magellan Sutera under refurbished/renovation? Any WiFi problem in Magellan room?
Hotel is not under renovation and the Wi-fi in rooms ok, you may get issues with apple products but ask to speak to technical support at front desk and they will sort. Busy times like early evening Wi-fi slow, but big improvement
0 votes
Not sure as we have had a package which include drinks.Every afternoon we went to the Magellan club which ad free bear wine and spirits from 530 to 7pm it was great
1 vote
Show all answers
What is the different between two hotels? Please.
The Pacific is the older building that is in desperate need of renovation. It’s not at all worth the price and the staff are poorly trained and rude. Don’t select the Pacific!
0 votes
Show all answers
PreviousNext
12345616
"The Club Suites are excellent, but the Deluxe sea vie rooms are awesome as well."
"Broad, pleasant resorts, beaches, and access to downtown are the best."
"Don't accept any sea view room on level 4 or you will regret!"
"Take the Club room if you are travelling with kids"
"Choose rooms on a higher floor facing the sea"
PreviousNext
12345620
PRICE RANGE
$130 - $237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutera harbour resort (the pacific sutera & the magellan sutera) hotelsutera harbour resort (the pacific sutera and the magellan sutera)sutera harbour hotelsutera harbour kota kinabalumagellan sutera
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
500
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing