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The Pacific Sutera Hotel - Sutera Harbor Resort

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1 Sutera Harbour Blvd, Kota Kinabalu 88100 Malaysia
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About

#11 of 136 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Travelers' Choice
"The Pacific Sutera Hotel features 500 immaculately appointed rooms and suites with contemporary décor and amazing views of either the championship golf course or the South China Sea and Tunku Abdul Rahman Marine Park islands. The Pacific Club guests enjoy the magnificent sea view from the 11th floor, where breakfast and cocktails are served in the exclusive Pacific Club Lounge. Strategically located close to the shopping and business centres of Kota Kinabalu City, this hotel is perfect location to work, live and play."
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Golf course
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
3,594Reviews83Q+A100Room tips
Traveler rating
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Popular mentions
Sue S wrote a review Oct 3
1 contribution
Stayed here for our Anniversary. Thank you and really appreciate with the service given and we even got free room upgrade from the hotel. Really enjoyed with the cleaned room but we are not really happy with the breakfast served during the pendamic covid-19. I believe that the hotel over charged on the breakfast rate during this time compare to what they have served. Overall we are satisfied with the service and overall stayed here. However we really enjoyed the cruise service that they include in our package that we bought. Thank you everyone!
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Date of stay: September 2020Trip type: Traveled as a couple
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Richard wrote a review Sep 2020
6 contributions1 helpful vote
Everything was good . Especially during this difficult time , resort still provide their best service to guests . Enjoy all facilities ,such as swimming pool , golf and bowling game. We also enjoyed short cruise trip with resort friendly staff. I wish resort still able accommodate us with local special deals. Thank you very much for everything.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: Everything was good , grateful to everyone do their best . Especially , front desk Martina did ...
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Response from Sutera Harbour, Other at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 3 weeks ago
Dear BI910508, Thank you for taking the time to post a 5-star review on our TripAdvisor page. We are so happy to know that you made the perfect choice by choosing Sutera Harbour Resort as your home-away-from-home and we are glad to hear that you utilized and enjoyed our facilities. Do follow us follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates, highlights and promotions. We look forward to welcoming you back for your next visit to Kota Kinabalu. Best Regards The Management
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Yong wrote a review Sep 2020
Kota Kinabalu District, Malaysia1 contribution
Pros: 1. Experiences are Beyond our expectations. We spent most of our time in the room. The kids are enjoyed the Seaview room, outdoor pool. 2. GSA on duty (Martina) are professional handling guests during difficulty period since Covid 19 with new normal, staff are offering help all the time. (tips given for sure) 3. Locations are accessible to city. 4. Rooms can be access via stairs because near to pool, restaurants, spa, sunset view, Seaview, can see the cruise from our room. Con's: Need to wait more than 15 minutes from check in time as promised. Since there was a technical problem. (acceptable) The room that we requested are not available. But GSA (Martina) managed to give us nice room with a lovely view. Thank you for the best assistance ever. Overall we enjoyed our 2nd staycation in here. Definitely will stay back again. Hopefully more promo room rate for staycation in the future.
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Date of stay: September 2020Trip type: Traveled with family
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Response from Sutera Harbour, Other at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 3 weeks ago
Dear Yong, Thank you for choosing Sutera Harbour Resort as your preferred home-away-from-home in Kota Kinabalu. It has been a great pleasure to have provided you with the highest quality service during your stay with us. We are thrilled to learn that you had an amazing experience with us. We are happy that you enjoyed our spacious and comfortable rooms along with the beautiful views of mother-nature that comes with it. Miss Martina as well as all our staff and the hospitality they have extended and provided have always been our pride. Nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well. We apologize for the experience that did not meet to your expectation. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest updates and highlights. We look forward to the opportunity of welcoming you back on your next visit to Kota Kinabalu. Best Regards, The Management
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StefanieBraukmann wrote a review Sep 2020
7 contributions
Everything was handled very professionally and efficiently and with a smile. All staff from front desk, to house keeping, to restaurant staff, to management are exceptionally friendly and helpful. The resort itself is beautiful and the location is amazing. I hope to be able to come back for a holiday soon
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Date of stay: September 2020
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: I think all rooms have a good enough view and since it's not a high rise, all levels are...
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Response from Sutera Harbour, Other at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 3 weeks ago
Dear StefanieBraukmann, Thank you very much for taking the time to write a 5 - star review on our TripAdvisor page! We are thrilled to learn that the event went well and very delightful with your wonderful comments, it's a recognition to our fellow associates, we will definitely share this to them. We would love to have you back and explore more on our Resort, at the mean time we would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. We look forward to welcoming you back for your next visit to Kota Kinabalu. Best Regards The Management
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Tarapfanatic wrote a review Sep 2020
1 contribution
Was there for a client's event. The staff were very helpful to sort out any hiccups we had along the trip, and even went out of their way to do so! From wait staff, concierge to the reception. Lovely people!
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Date of stay: September 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
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Response from Sutera Harbour, Other at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 3 weeks ago
Dear Tarapfanatic, Thank you very much for taking the time to write a 5 - star review on our TripAdvisor page! We are very sorry to hear that you had encountered some shortfall during your journey and we are happy to know that our staff have extended and provided warm hospitality that have always been our pride to put a smile on our guests. We look forward to the opportunity of welcoming you back on your next visit to Kota Kinabalu and at the mean time we would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. Best regards The Management
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PRICE RANGE
$97 - $152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutera harbour resort (the pacific sutera & the magellan sutera) hotel, sutera harbour resort (the pacific sutera and the magellan sutera), sutera harbour hotel, sutera harbour kota kinabalu, magellan sutera
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
500
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Frequently Asked Questions about The Pacific Sutera Hotel - Sutera Harbor Resort
Which popular attractions are close to The Pacific Sutera Hotel - Sutera Harbor Resort?
Nearby attractions include Imago Shopping Mall (0.7 miles), Borneo Trading Post (0.5 miles), and Sullys Bar (0.6 miles).
What are some of the property amenities at The Pacific Sutera Hotel - Sutera Harbor Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Pacific Sutera Hotel - Sutera Harbor Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Pacific Sutera Hotel - Sutera Harbor Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Pacific Sutera Hotel - Sutera Harbor Resort?
Yes, free parking is available to guests.
What are some restaurants close to The Pacific Sutera Hotel - Sutera Harbor Resort?
Conveniently located restaurants include Ferdinand's, Al Fresco, and Five Sails.
Are there opportunities to exercise at The Pacific Sutera Hotel - Sutera Harbor Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Pacific Sutera Hotel - Sutera Harbor Resort have an airport shuttle?
Yes, The Pacific Sutera Hotel - Sutera Harbor Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Pacific Sutera Hotel - Sutera Harbor Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Pacific Sutera Hotel - Sutera Harbor Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Pacific Sutera Hotel - Sutera Harbor Resort?
Many travelers enjoy visiting Monsopiad Cultural Village (5.8 miles).