We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,539 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,959: English reviews
Start your review of Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
 Click to rate
Gold Coast
Reviewed 2 days ago NEW

This must be one of the best run hotels I have ever stayed at, and I traveled extensively for business for many decades. It presents beautifully and the attention for the smallest detail is amazing. The staff are outstanding,nothing is too much trouble,and they always greet you with amazing smiles The property extends over a largish area,but all restaurants,pools and...

 Report
Helpful?
1Thank benthebeagle
Sydney, Australia
HOTEL’S FAVORITE REVIEW
Reviewed March 21, 2017

Gosh there are so many great stuff about this place that I don't know where to start.OK, From check in to check out outstanding service and an outstanding hotel. Staff are a credit to the brand name and themselves . Staff there were super helpful, attentive, and friendly. We enjoy our breakfast and evening drinks at the Pacific Club, the...

 Report
Helpful?
Thank Q A
About Hotel's Favorite Review
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Q A, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are so happy to know that your vacation here with us has been nothing but pleasant. It is a great...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEWvia mobile

We arrived early but we were told that if we were to check in immediately we have to wait for awhile. But we have other plans. When we left and came back to Pacific Sutera again the staff recognized my face and immediately passed me my room cards without me having to queue. I was totally impressed. I dont mean...

 Report
Helpful?
Thank theV0ice
Peterborough, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed here for 3 nights - 1 night when we arrived in Borneo and then returned for 2 nights at the end of our trip. We saw very little of the hotel on our first night arriving very late and leaving again before dawn. We stayed in a twin room in the Megellan part of the resort. The room...

 Report
Helpful?
Thank Rosa K
Hong Kong, China
Reviewed 4 days ago NEW

Good: - Room was spacious and comfortable - Staff are helpful Improvement: - To provide a better environment for the guests, please consider the swimming pool area and beach side as a non-smoking area, it is very disgusting when having sun bath while the other are smoking next to you, and they just threw the cigarette stubs on the floor...

 Report
Helpful?
Thank chan1102
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear chan1102, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We apologize on behalf of the other smoking guests who may have made your experience unpleasant. We will definitely take into consideration...

Reviewed 5 days ago NEW

We enjoyed 4 days at this hotel. The rooms were very comfortable and the staff very helpful and friendly. The service was excellent. The breakfast was amazing with an enormous amount of choice. The pool was lovely with plenty of of space to relax. Just be careful of sea swimming as there were jellyfish. If we return to Kota Kinabula...

 Report
Helpful?
Thank Lindsey S
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Lindsey S, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad you are satisfied with our rooms and our service! Not to mention our wonderful facilities as well. We're...

kettering
Reviewed 5 days ago NEW

We stayed in a clubroom and the extras were certainly worth it. The canapés were amazing and the staff were very attentive and friendly. The pools are great and the location is spectacular. Watching the sunset every evening was spectacular. It may not be cheap, but you get what you pay for. We really enjoyed are time in Kota Kinabalu...

 Report
Helpful?
Thank curtisgaut
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear curtisgaut, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad that your stay with us was so pleasant. We are indeed located at a very strategic location, which makes...

Reviewed 6 days ago NEWvia mobile

Nice resort with wide range of sports facilities - 27-hole golf course, badminton, standard swimming pool, bowling, etc. and very convenient location to airport and town center. It's my second time staying there and I will sure to go again.

 Report
Helpful?
Thank ABunker
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear ABunker, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're always excited to have our guests who are back for the second time as we are honored to be your choice...

Reviewed 1 week ago NEW

The suite room is big included kitchenette and seating area with 2 daybeds. Nice pools and lots of activities for kids. Beautiful sunset at Al Fresco Restaurant. We all enjoy our stay at Magellan Sutera.

 Report
Helpful?
Thank Varang C
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Varang C, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking...

Seoul, South Korea
Reviewed 1 week ago via mobile

We stayed at Magellan resort. When i arrived there no one picked up our baggages. During checkin nothing explained, even the location of breakfast was not explaines before we ask them. they just hand overed a key. that was all. At five star hotels, checkin process is worse than 2 star hotel. Room was small and smelled. No view at...

 Report
Helpful?
1Thank winston20
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear winston20, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are dedicated to customer care and your constructive feedback has been channeled to our team for further improvement as it is...

Questions? Get answers from hotel staff and past guests. Ask a question

2,509 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (2409)
Viewed
Hotel & Grounds (395)
Viewed
Pool/Beach Area (364)
Viewed
Room/Suite (258)
Viewed
View from Room (179)
Viewed
Dining (115)
Viewed
Family/Play Areas (14)
Viewed
Business Center/Function Rooms (7)
Viewed
Bathroom (72)
Viewed
Other (1005)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (100)
Viewed
Hotel & Grounds (61)
Viewed
Room/Suite (4)
Viewed
Dining (15)
Viewed
Pool/Beach Area (3)
Viewed
Business Center/Function Rooms (1)
Viewed
View from Room (4)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Kota Kinabalu
1.2 mi away
Le Meridien Kota Kinabalu
Le Meridien Kota Kinabalu
#5 of 91 in Kota Kinabalu
2,001 reviews
1.6 mi away
Hyatt Regency Kinabalu
Hyatt Regency Kinabalu
#3 of 91 in Kota Kinabalu
1,344 reviews
10.7 mi away
Nexus Resort & Spa Karambunai
Nexus Resort & Spa Karambunai
#14 of 91 in Kota Kinabalu
1,287 reviews
Show Prices
Show Prices
Show Prices
14.2 mi away
Shangri-La’s Rasa Ria Resort & Spa
1.7 mi away
Hotel Sixty3
Hotel Sixty3
#1 of 91 in Kota Kinabalu
629 reviews
1.9 mi away
Hotel Eden54
Hotel Eden54
#2 of 91 in Kota Kinabalu
1,160 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $106 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Hotwire, Ctrip TA, Agoda, Cancelon, TripOnline SA, Priceline, getaroom.com, HotelQuickly and Evoline ltd so you can book your Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travelers.
50 questions
Ask a question

See all questions (50)

Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“As always, not too close to pools for a quieter stay.”
benthebeagle, 2 days ago | Read review
“Not all rooms have a sea view.”
, 5 days ago | Read review
“Room 6352 has a day bed with a great view over the marina. It is a spacious room with a super dooper amazingly comfortable bed!”
curtisgaut, 5 days ago | Read review
“Golf Course view rooms - lovely with lush greenery but the seaside rooms with a relaxing view of the calm blue seas - also superb !”
selvarajahj, 1 week ago | Read review
“Great plaace for a family and conference”
DickK805, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question