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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,085 Reviews from our TripAdvisor Community

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Showing 1,613: English reviews
Chicago, Illinois
Level Contributor
118 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed yesterday NEW

It felt a bit like mass tourism experience as 95% of the tourists were chinese, I didn't feel I was in Malaysia..... Nice stay, good food, relaxing massages on the beach and easy access to the airport. We choose the excursion to the village museum from the hotel concierge, they have a catalog with trips they book. A driver arrived... More 

Helpful?
Thank bella134
Auckland, New Zealand
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Eleven members of our family enjoyed a great break at the Magellan. We can recommend this place. The rooms were especially good with comfortable beds and a roomy size. The restaurants catered with different types of food which was good for teenagers and vegetarians too. The staff were very nice.

Helpful?
Thank shoebelle
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear shoebelle, Thank you for taking the time to share your stay experience on TripAdvisor. Your succinct review is very much appreciated. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room, facilities, amenities and service. That said, we can’t wait to welcome you and your family back for another lovely holiday... More 

Tawau Division, Malaysia
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Love the location, the facilities especially the sunset!!! Hotel rooms are either golf view or sea view, both breathtaking! Golf view rooms have the chance to spot on mount Kinabalu especially morning, sea view rooms are best for sunset and it's an advantage if you're staying on an upper floor! The lounge at he lobby is THE place to chill... More 

Helpful?
1 Thank danielwmn
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear danielwmn, Thank you for taking the time to post a review on our TripAdvisor page. Your positive comments in regards to our location, facilities, sunset view, rooms, lobby lounge and service are a great encouragement to all of us. However, we do apologise for the shortfall in service by Sutera Privilege Plus and the inconvenience you may have experienced.... More 

Perth, Australia
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Room (Visited a several times this 2016) Room was great, spacious and well maintained. Although, it gives you a feeling of a little old on their design and furnitures, sofa and chairs in room are a little worn out. Should in the near future be upgrading their furnitures, from desks to chairs. But ! It is all acceptable, comparing to... More 

Helpful?
Thank KhinChong
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear KhinChong, Thank you for taking the time to post a review on our TripAdvisor page. Glad that you had enjoyed the spacious, resort ambience during your stay with us. Your positive comments in regards to our room service's tasty menu offerings and car park facilities are a great encouragement to all of us. However, we do apologise for the... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

There is a staff called Marvyn Jason who is very friendly and helpful. This hotel is very lucky to have this staff in their group. Also the decoration of this hotel is great, not too fancy but right on the point. The bar is also very good, love the music, the food and the drink. Anyway, just love this hotel.... More 

Helpful?
Thank Rona L
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Rona L, Thank you for taking the time to post this succinct 5-star review on our TripAdvisor page. We love your title 'JUST LOVE THIS HOTEL'! It brings us joy to read how much you enjoyed the Sutera Harbour experience during your stay with us. Your compliments for Marvyn Jason, Guest Service Associate at The Pacific Sutera Hotel has... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Me and my fiance staying in pacific sutera for 3D2N. We booked for golf view room. Upon chck in our room is not ready as it was 12noon. However aftr 30minute waited , the staff call us to inform that our room is prepared. We were given a room on the higher floor, with the beautiful greenery golf view. Right... More 

Helpful?
Thank bella f
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear bella f, Thank you for taking the time to post this succinct 5-star review on our TripAdvisor page. It brings us joy to read how much you enjoyed the Sutera Harbour experience during your stay with us. Your compliments for our team at The Pacific Sutera Hotel who went above and beyond to make your stay more comfortable has... More 

Doha
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I spent two great weeks at the Magellan Sutera. The ambience of the place is fantastic. The staff were first class and I would like to mention Mr San in the Club Lounge who always greeted us personally and was very courteous. We ate in every restaurant and can recommend Ferdinand's, where we celebrated our Wedding Anniversary.... More 

Helpful?
Thank Doharesident
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Doharesident, Thank you for taking the time to share your stay experience on TripAdvisor. Your succinct review and ‘5 star’ rating is very much appreciated. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room, facilities, amenities and service. Your commendation for San of Magellan Club has certainly put a smile... More 

Maroochydore, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

A must stay resort. Perfect for all the family. Play golf, swim in the 4 different pools, have a game of ten pin bowling or head to the gym. And enjoy watching the sun set every afternoon. Every morning you get to enjoy a scrumptious & varied buffet breakfast. There is a vast variety of food available for even the... More 

Helpful?
Thank Vicki C
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Vicki C, Thank you for taking the time to share your stay experience on TripAdvisor. Your succinct review and ‘5 star’ rating is very much appreciated. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room, facilities, amenities and service. We can’t wait to welcome you back to your home-away-from-home, Sutera... More 

UK
Level Contributor
119 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed for a week and the hotel is nice although a few things to know. We booked an executive room for us and our 2 children but on arrival to the room no extra beds were in the living area. This would have been fine had it not been 2am and it took them quite a lot of time... More 

Helpful?
Thank Nicola S
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Nicola S, Thank you for taking the time to post a review on our TripAdvisor page. Your positive comments in regards to our recreational facilities are highly appreciated. Glad you enjoyed the exclusive Club Lounge access where breakfast and evening cocktails are served. In regards to your comment about the Executive Room, it is generally set up for 2... More 

1 review
4 of 5 stars Reviewed 1 week ago

I stayed in pacific hotel recently in their sea view room. I arrive early with my grandmother, the lady at the reception is very polite as she seen my grandmother condition , she given us the room immediately.the room is huge and the sunset is very stunning every evening.the staff at the club is friendly and very humble.

Helpful?
Thank Jayden J
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Jayden J, Thank you for taking the time to post a review on our TripAdvisor page. We are glad you had a great and relaxing stay with us. It always bring us great joy to have like-minded guests like yourself who enjoys our room, amenities, facilities and services at Sutera Harbour Resort! Everyday, we strive to make each moment... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The Resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The Resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $116 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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