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Promenade Hotel

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Promenade Hotel
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547 Reviews from our TripAdvisor Community

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Showing 460: English reviews
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Sydney, NSW, Australia
Reviewed 2 days ago NEW

On arrival the reception agent couldn't find my booking, I was part of a large corporate group and even though I gave the company names several times it still took bout five minutes for them to find my room booking. There are two things to watch out for, one the lift doors, they are dangerous and like to close on...

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Helpful?
Thank David C
Japan
Reviewed 3 days ago NEWvia mobile

22 Feb, 2017. 夜ホテルのドアマン?にタクシーを求めたところ「私が運転するよ」と白い車を持って来て10分先の近場なのに相場30リンギットのところを50リンギット払えと言い出し無理やり払わされた。 I asked them to call taxi but door guy bring his car and he drove. I went very near from hotel but he ask me to pay 50ringgit.(Average is 20〜30ringgit.) He abviously trick me but there's nothing I can do.

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Thank Jaytripadviser
Reviewed 5 days ago NEWvia mobile

We spent two nights in KK and picked the Promenade Hotel due to its location and sea view rooms. We arrived at the hotel (4pm) and there were long delays with check in, which is frustrating after a lengthy journey. Once we finally got to the front of the check in queue we were told that the room we had...

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Thank Dogwhisperer1979
Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

Suitable fr family vacation. Complete with washing machine, kitchen equipment. Walking distance to the Filipine market, shopping mall, KK wet market, KK waterfront and KK nite market. Convenience for long stay.....

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Thank Aliceothman
Reviewed 1 week ago via mobile

Both myself and my wife are vegan so we don't eat meat, eggs, and diary. In our breakfast this morning the manager Hillary was very accommodating to make a big plate of fried vegetarian bee hoon and we love it! As a side note there are lots of variety for non vegan in the breakfast area. Go check this out!

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Helpful?
Thank aaronsuccess
Kuching
Reviewed 1 week ago via mobile

Just checked in one night trip today , I booked online king size bed but end up double bed . Upon checked in to the room I found the door is unable to lock , I went down to reception at 530pm and informed them to repair the door lock . When I'm back at 1130pm , the door lock...

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Thank Jean W
Reviewed 2 weeks ago via mobile

Went there to attend my friend's wedding, held at the hotel. Checked in late but informed hotel of my late arrival. Check in was a breeze, room was better than expected. Bathroom was clean and tidy. Breakfast was normal local fare, but with a seaview. Wedding reception was professional carreid out and the food was satisfactory. Would be staying there...

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Helpful?
Thank mohd kamil a
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear mohd. kamil a, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Glad to know that the wedding reception you attended in the hotel was professionally carried out. We appreciate your compliments on our renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Once again, thank...

Alberta, Canada
Reviewed 2 weeks ago

If you pay a little extra, you can snag a room on one of the premium floors. We were on the 10th, just below the special dining room and business centre, both of which we used a great deal. The food and service at the former, and the availability of a couple of computers and a colour printer at the...

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1Thank Professional-Pilgrim
Perth, Australia
Reviewed January 18, 2017

Everything was smooth and easy. Friendly services at the reception. Ample of parkings for customers and food was great too! The hotel was renovated recently so it was all good and clean. According to local foodies, the hotel's restaurant is one of the top among others.

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Thank KhinChong
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear KhinChong, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Glad to know that you had a smooth and easy vacation here. We appreciate your compliments on our newly renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Thank you for your compliments on our team...

Washington DC, District of Columbia
Reviewed January 17, 2017

The hotel is in a good location, accessible to the waterfront, shopping, night markets, the city mosque, and temples, etc. Also close to the airport. We had two rooms, both had all the right necessities. Great breakfast variety, with a mix of Asian and western foods. My general concerns were the cleanliness of the rooms and helpfulness of the staff....

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Helpful?
Thank cli049
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear Chrissy L, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you find our room rates competitively priced and have enjoyed our breakfast spread. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping and entertainment...

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336 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Promenade Hotel

Address: Promenade Hotel No. 4 Lorong Api-Api 3 | Api-Api Centre, Kota Kinabalu 88000, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $51 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Promenade Hotel 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Promenade Hotel Kota Kinabalu, Sabah
Promenade Kota Kinabalu
Hotel Style:
#8 Luxury Hotel in Kota Kinabalu
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Questions & Answers

Here's what travelers have asked, with answers from Promenade Hotel staff and other travelers.
8 questions
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Questions? Get answers from Promenade Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for a room on the Premium floors.”
 of 5 bubbles Professional-Pilgrim, 2 weeks ago | Read review
“Good views on 11th and 12th floor, but avoid the rooms on the short corners where you'll have limited sea views.”
  • Taken from the terrace on 11th floor, in the lounge.
 of 5 bubbles yanzhang85, Jan 8, 2017 | Read review
“Sensor touch buttons were a pain. Difficult to get lights on at first try. Overall room lighting was also dark..”
 of 5 bubbles rawnag, Dec 13, 2016 | Read review
“Get one that faces the sea.”
 of 5 bubbles BrendanW218, Nov 23, 2016 | Read review
“Choose rooms on high floors. The sea view can be stunning.”
 of 5 bubbles alimP9321SC, Nov 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question