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Promenade Hotel

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No. 4 Lorong Api-Api 3 | Api-Api Centre, Kota Kinabalu SA 88000, Malaysia
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Rates From MYR255
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1 room 1 adult
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Promenade Hotel
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417 Reviews from our TripAdvisor Community

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Copenhagen, Denmark
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Hotel is quite impersonal. Rooms are ok but cleaning suboptimal. The aircon in our room did not work so we froze our b... Off. Pool area is difficult to locate with entrance via multiple dodgy stair wells and a very outdated "fitness center". Breakfast is fine.

Helpful?
Thank Hejdi
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW via mobile

I was on my business trip and the company booked this hotel for my stay. My room is in good condition on par with hotel star rating, satisfactory. Outside view is nice, facing the sea. Hotel is located nearby seafood heaven with a lot of choices

Helpful?
Thank fauzicm
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear fauzicm, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments and favourable feedbacks on our newly renovated spacious room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure... More 

Islamabad, Pakistan
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful location. You cant have better stayng in KK at any other place. oceanus mall is right in front. Hotel is quiet old but have maintained very well. Water front is even not very far.Rooms size are quiet ok rather big as hotels.

Helpful?
Thank IrfanNoman
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear IrfanNoman, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping and entertainment centres are within reach. We appreciate your compliments and favourable feedbacks on our newly renovated spacious room, which is complete... More 

Malaysia
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A good hotel to check in for business or pleasure .I would strongly recommend this hotel as they are situated right in the middle of town , facing the sea and the famous Filipino market .This locations allows you to walk to the pub scenes around the area, markets and a mall right across the hotel. The rooms are very... More 

Helpful?
Thank TravellingMalaysian
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear TravellingMalaysian, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments and favourable feedbacks on our newly renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as... More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time staying here and it's a wonderful experience for a four star hotel. Clean and spacious. Very convenience as food is plenty nearby. Opposite the Hotel is just a walking distance to shopping complex and entertainment, namely Hard Rock Kota Kinabalu. Breakfast is also recommended and the price for a night's stay is average..

Helpful?
Thank Richard W
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear Richard W, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments and favourable feedbacks on our newly renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure... More 

Royal Berkshire
Level Contributor
87 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our tour company booked us into this hotel for a night each side of our Borneo trip and it was fine for the purpose. Not the most inspiring place but you can amble out from the hotel and have a wander. Clean rooms, ok breakfast, pleasant staff, dreadful music in the bar. Early start first morning and we were given... More 

Helpful?
Thank eyequackess
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear eyequackess, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your favourable feedbacks and compliments on our service personnel. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. Thank you for your constructive feedbacks. The relevant heads of departments have been tasked to... More 

Kota Kinabalu, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Real bad dining experience at the chinese restaurant. Slow service with unfriendly waiter/waitress. Not really up to expectations. Waitress with long finger nails is not hygenic. More than 10 minutes wait for cold or warm water. Not recommending any friends there.

Helpful?
1 Thank thaufiq
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear thaufiq, Thank you for patronizing our Halal Dynasty Chinese Restaurant at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedbacks and wish to apologize for the inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel... More 

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London, United Kingdom
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean, well appointed Chinese business hotel. If you a tourist passing through KK then this is sally suited for a night or two. Positives - Nice rooms, comfortable beds with modern bathroom, big tv. Negatives - terrible wifi with shoddy reliability in rooms, breakfast leaves a lot to be desired from, the singing in the bar might drive you insane... More 

Helpful?
1 Thank Ian P
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear Ian P, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments and favourable feedbacks on our newly renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel was a great place for my sister's and I to rest and enjoy drinks after along day on the beautiful beaches in the near by islands. They even helped us book an outing at the Mari Mari cultural village. The staff are helpful and friendly, food was good. Breakfast had a wide variety every morning. I felt very... More 

Helpful?
Thank Kat L
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear Kat L, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments and favourable feedbacks. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping and entertainment centres are within reach. We would also like to thank you for... More 

Brunei, Brunei
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed January 3, 2016

We stayed here for the Christmas weekend. The location was good, in the city and near to food and shopping. However to get to any malls that are 5mins away will cost you RM15 each time. It is not a lot but if you do it everyday, it adds up. The service was not too bad, but they charged RM45... More 

Helpful?
Thank CCY23
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear CCY23, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedbacks and wish to apologize for the discomfort and inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into to prevent future recurrence. The next stage of refurbishment is in the pipeline following the completion of... More 

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