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The Palace Hotel Kota Kinabalu

Traveler (213)
Room & Suite (62)
Dining (32)

About

Location
Cleanliness
Service
Value
Property amenities
Free parking
Room service
Restaurant
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
Show more
Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Hidden Gem
Mid-range
HOTEL CLASS
263Reviews
213Photos
3Q+A
42Room tips
Traveler rating
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  • 101
  • 73
  • 22
  • 11
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Popular mentions
We stayed here for one night, take a deluxe room which cost about RM195 per night with breakfast. Nice and spacious room. This hotel located at central business district and not too far from Filipino market. The environment also convenience and complete with swimming pool, gym,
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+7
It was a blast when we had our NFSC reunion here in The Palace Hotel. The place, people, and food are great. Special mention is given to its clean comfort room. It also has elegant and well-crafted art works to enjoy with.
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+4
There are a heap of people who are not in a position to do backpackers yet can't afford the resorts in order to take themselves' and maybe the kids' on a nice overseas holiday. This is a place that suits that niche. The Palace Hotel is clean, functional, with a great pool,
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The room spacious and clean. Ample space for complimentary parking. Check in was easy. All staff are really helpful. Breakfast spread was good. I really love the gym and sauna room. Average stay..Value for money.
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We really enjoyed our 5 night stay here. There is a nice restaurant which has a very good buffet breakfast & nice evening meals, not the best I’ve ever had but quite ok. Lily the restaurant supervisor was just gorgeous & really made our day with her friendly greeting every
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Center & Event Rooms
view from the room
View from the room
View from the room
TV on wall
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12345613
No wild orangutans around Kota Kinabalu. You need to go east to Sandakan or beyond.
1 vote
Patrik Martinsson Via -> Tripadvisor Web Portal Thank you for your comments pertaining to your recent stay with us. The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings. The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times. With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly. Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently. We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you. THE MANAGEMENT
Hi , I think during my visit to KK and stay in the Palace hotel, there are not much issue. Basically i can feel the new refurbishment and people are also very nice. I mean the staff there. Good stay for the price paid. Cheers
0 votes
Are all standard rooms located at downstairs?
Yes, all rooms located at downstairs.
0 votes
"Look for the rooms with the newer split system air conditioners. Our in -room one was a little noisy but not a major issue"
"Not much choice as large tour groups coming and going"
"Great manager"
"Get a suite and you will be in heaven on earth"
"Find another hotel"
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PRICE RANGE
$40 - $75 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel kota kinabalu
FORMERLY KNOWN AS
Berjaya Palace Hotel
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
151
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