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Shangri-La's Tanjung Aru Resort & Spa

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Shangri-La's Tanjung Aru Resort & Spa
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3,308 Reviews from our TripAdvisor Community

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Showing 2,653: English reviews
Harrogate, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

We did not stay at the hotel but had breakfast and used the star marina for trips. After the first morning of breakfast and going to sapi island we returned a following 3 mornings to eat from the buffet. All of the staff are excellent and made us feel very welcome even though we were not staying. It is nice... More 

Helpful?
Thank Alan C
Kuala Lumpur, Malaysia
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It was my first time staying at the hotel.Since I was travelling alone I decided to book the Club Room KInabalu Wing.I am glad I did. It was very convenient as I could check in and check out at the Executive Lounge.I had my breakfast and tea at the lounge. The staff was helpful and very polite.

Helpful?
Thank HasnahH
Christchurch, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel a week ago having stayed for 10 days previously. The checking in experience was not the best it was very slow and, in our opinion should be better with many guests having travelled a very long distance and therefore arrive tired. The good thing is that you arrive and are offered a cold drink with... More 

Helpful?
Thank tinadudley2016
Bunbury, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

On check in our room wasn't ready so we wandered around the resort grounds for awhile. This is a very large resort with a very high percentage of Chinese and Japanese if this bothers you, you will not enjoy this resort, it didn't concern us, except at breakfast which is absolutely chaotic so go early or a little later. The... More 

Helpful?
Thank Gaenor H
London, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I will start this review by saying that I complained about the hotel on the first day that I arrived and we were dealt with by the Duty Manager, Customer Experience Manager and the Resident Manager who came to speak to us on another day. All were very polite, sincere and took our complaint seriously, acknowledged the issues with the... More 

Helpful?
1 Thank EmmaAvondale
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear EmmaAvondale, Thank you very much for taking the time to write this comprehensive review of the resort. I read this feedback with much concern. We will launch immediate investigations, taking close looks at the rooms, Café TATU, the pool and our services. Please accept our apologies for the works you had encountered while you were here. There was a... More 

Montreal, Canada
Level Contributor
199 reviews
183 hotel reviews
common_n_hotel_reviews_1bd8 534 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

It’s my 4th stay at this hotel, and it’s a pity that it is degrading. * The good: Location is special; just 10-15 minutes from the airport. When it comes to the staff, they are all 100% professional and friendly, and all try to go the extra mile for you. The executive lounge is nice and well served (however, overcrowded).... More 

Helpful?
1 Thank nomad6022
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear nomad6022, Thank you for taking the time to write this review of the resort. Please accept our apologies for all the shortcomings you had experienced when you returned to the resort last. We will look into improving these immediately. We truly appreciate your support and friendship thus far and wish you well. Yours sincerely, Claudina Wong Director of Communications... More 

Accrington, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I really have mixed views about this place, its our last night here and I'm writing this review from our room as can not afford anymore drinks in the hotel its absolutly extortionate we was go in to the sunset bar 241 drinks but when we arrived at 20.30hrs there was a rope across the entrance even tho happy hour... More 

Helpful?
Thank sunqueen69
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear sunqueen69, Thank you very much for your review. We do hope we will have the opportunity to exceed your expectations the next time you come to Borneo. We wish you safe travels always. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu More 

Birmingham, United Kingdom
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed at this hotel for 8 nights September 2016, all i can say is WOW, We had a fabtastic time, the hotel is very clean extremly comfortable and an absolute pleasure to be in. The hotel offers gym watersports, laundry service,hotel bus, but there is a charge. You can book trips from here. There are many... More 

Helpful?
Thank Ronnie B
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Ronnie B, Thank you so much for this amazing review, we are truly humbled by your generous compliments. We are so happy to hear that you had had the time to use the many facilities around the resort. Wishing you many more "wow" travel adventures ahead. Safe travels always. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Been to this hotel a few times and it just gets better every time our agent messed up our booking but reception staff have been amazing sorting things out for us we upgraded to club and service and food in the lounge is excellent staff very friendly and welcoming in a relaxing atmosphere with amazing views pool area is immaculate... More 

Helpful?
Thank Delia D
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Delia D, Thank you very much for writing this review of the resort. Words cannot express how much we appreciate your friendship after all these years. We would love to welcome you back for many, many more times in the years to come. I'll be sure to let Linda and Johnny know about this review, I am sure they... More 

UK
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 5 nights and enjoyed our stay despite the mixed weather . We booked a mountain view room but the view wasn't great and the room wasn't as nice as we'd hoped so we upgraded to a sea view which was really lovely. The staff were ever so helpful arranging this for us. If you are here on... More 

Helpful?
Thank lorryb
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear lorryb, Thank you so much for this wonderful review of the resort. This is packed with many useful tips! I will be sure to let Ojes and his team at the Health Club of your compliment, "The gym is brilliant, the best we've seen in a hotel." Spa Manager Kamsiah and her team will be equally delighted with your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Babysitting
Official Description (provided by the hotel)
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 

Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $206 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Reservation Options:
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Also Known As:
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri-La`s Tanjung Aru Resort And Spa
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu
Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah
Hotel Style:
#1 Romantic Hotel in Kota Kinabalu
#1 Spa Hotel in Kota Kinabalu
#1 Luxury Hotel in Kota Kinabalu
#1 On the Beach Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
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