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Shangri-La's Tanjung Aru Resort & Spa

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Shangri-La's Tanjung Aru Resort & Spa
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3,548 Reviews from our TripAdvisor Community

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Start your review of Shangri-La's Tanjung Aru Resort & Spa
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Seoul, South Korea
Reviewed yesterday NEW

We don't normally vacation at resorts so it was a nice change of pace to visit this resort. I read many reviews and had concerns about the breakfast crowd so we booked a club room. However, the food offering were much better at the restaurant so we only ate breakfast at the club two of our seven days. One half...

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Helpful?
Thank mafam03
Reeth, United Kingdom
Reviewed 3 days ago NEWvia mobile

We were here for 4 nights at the end of February and it is honestly the most beautiful, friendly and well kept place I have ever visited. All the staff are incredible. Every one of them spoke as we walked past and were always so lovely to our two little ones. From what I could gather, the staff stay for...

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Helpful?
2Thank RHAA5983
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear RHAA5983, We've blown us away with this review ... thank you so much. We're humbled, elated and proud all at once. I must share this with my colleagues immediately, this will put a giant smile on everyone's face! We can't wait to welcome you back. Until we meet again, take care and safe travels always. Yours sincerely, Claudina Wong...

Melbourne, Australia
Reviewed 3 days ago NEW

We stayed 2 nights here and were very pleasantly suprised to receive a free upgrade upon arrival, which was greatly appreciated after our rather rough ferry trip from Brunei. The room was beautiful and included access to the club lounge. The lounge concierge went out of their way to assist us to book a day trip to the cultural village,...

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Helpful?
1Thank HolidayKat_86
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear HolidayKat_86, Thank you so much for this amazing review of the resort! We are absolutely thrilled to hear that you had enjoyed your time here and can't wait to welcome you back again soon. Until we meet again, safe travels always. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

London, United Kingdom
Reviewed 5 days ago NEW

Nice hotel conveniently located to the airport. Stayed here for 4 nights We booked a high end suite which was really nice. It probably needs a bit of a refurb, as it felt a little shabby, but still nice. The Horizon club was excellent. Good selection of drinks and snacks. Pool was ok, one side is seperated for adults, which...

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Helpful?
2Thank Dr-R-Fun
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Dr-R-Fun, Thank you very much for your kind words and feedback. We are very sorry the whistling from the lifeguards was disturbing. Thank you for understanding that it is, I'm afraid, a necessary procedure that we feel is most crucial to keep everyone there safe. I will be sure to forward your compliments to Boyd, this review specially pointing...

King's Lynn, United Kingdom
Reviewed 5 days ago NEW

This hotel is outstanding to every detail. the staff go out of there way to greet you nothing is to much for them. The location is fantastic with the beach and marine centre, take the boat to any of the islands the pool and view is to die for. The food is cooked perfectly to your needs and to die...

Review collected in partnership with shangri-la.com
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Helpful?
2Thank jamiemccowen78
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear jamiemccowen, You've completed knocked us off our feet! Thank you so much for this amazing review. We are elated and humbled - all at once. I will be certain to share this with my colleagues, this will put giant smiles across many faces today! We can't wait to serve you again. Until we meet again, safe travels always. Yours...

Reviewed 1 week ago via mobile

I was visiting this Beautiful paradise for the second time One is treated like a king , your wish is simply there command! Amazing facilities beautiful sunset a perfect Shangri-La! The best stuff in the world, Couldn't be more helpful attending and caring,they will go out of there way to please you, so friendly and kind. It's a real coming...

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Helpful?
Thank alexander K
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear alexander K, Thank you so much for this amazing review!! I'll be sure to share this with my colleagues, I haven't a doubt this will absolutely brighten up their days. We can't wait to welcome you back... until then, be safe and see you soon. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota...

Pasay, Philippines
Reviewed 1 week ago

My Shangri La Tanjung experience was greatly beautified by the friendly, efficient and heartwarming attention given by Front Desk super staff Liza Lim. I had a "minor" glitch with my reservation, but she so very smoothly ironed it out to my utmost satisfaction. The lady at the airline reservation/booking and Guest Relations desk was most helpful, efficient and patient. Pity...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Ed L
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Ed L, Thank you so much for pointing out the colleagues and all the little details that had made your stay with us memorable. From the precious hard wood beams across the main lobby to the handcrafted Bornean art adorning the walls, from the kulintangan playing as you arrive to the welcome team dressed in native costumes, we are...

Sydney, Australia
Reviewed 1 week ago via mobile

Great place for families I'm sure who have children who get up early and run wild, but if you want a relaxing more upmarket end to a holiday, it's not the place. 100's of small children scream about the place as early as 6.30am in the corridors, adults shouting, doors slamming like gun shot. With the large open restaurants and...

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Helpful?
1Thank Jackie S
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Jackie S, I am terribly sorry to hear that we had fallen short of your expectations. We note your feedback and have taken some immediate measures to remind some guests to be considerate and respectful of others. Thank you very much for taking the time to write this review. We wish you many safe and happy adventures ahead. Yours...

Glonn, Germany
Reviewed 1 week ago

For the sunset bar you must bring additional time, although there is a minimum spending even for hotel guests the service takes very long, food was cold when we finally got it and nobody cared about empty glasses. This is the only negativ point, sunsets are breathtaking, bar itself is beautiful and comfortable, same as the rest of the hotel....

Review collected in partnership with shangri-la.com
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1Thank Kathi-08Jun1980
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Kathi-08June1980, Thank you very much for your kind compliments and feedback. Please accept our sincere apologies for the shortfalls you had experienced at the Sunset Bar. We will make immediate adjustments to the current procedures. We do hope to serve you again soon. Until we meet again, safe travels always. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung...

Waltham Abbey
Reviewed 1 week ago via mobile

As a loyalty member of this chain , this is poor by others we have stayed at. Some of the issues maybe resolved by renovation currently taking place. Other issues will need the hotel placing signs up for other guests staying. The location is very good for the beach and sunset views. Rooms with a mountain view will get airport...

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Helpful?
3Thank El-tel40
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 

Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $211 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Reservation Options:
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Also Known As:
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri-La`s Tanjung Aru Resort And Spa
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu
Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah
Hotel Style:
#1 On the Beach Hotel in Kota Kinabalu
#1 Romantic Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#2 Luxury Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La's Tanjung Aru Resort & Spa staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“sea view, 9502 and 9503 were below the club...could hear some noise from above.”
 of 5 bubbles mafam03, yesterday | Read review
“Horizon Suite”
 of 5 bubbles Dr-R-Fun, 5 days ago | Read review
“ground floor south side with sea view”
 of 5 bubbles YorksFish, 2 weeks ago | Read review
“We had a Kinabalu Club room with a view of Mount Kinabalu.”
 of 5 bubbles Sandycliff55, 4 weeks ago | Read review
“Most rooms have water views, but mountain view rooms are still good. Try to get floor 5 and above”
 of 5 bubbles NorthernNov, Feb 16, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question