Courtyard Hotel @ 1Borneo
G-800 1 Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450 Malaysia
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Room & Suite (61)
Dining (11)
About
#99 of 172 in Kota Kinabalu
Location
3.5
Cleanliness
3.2
Service
3.0
Value
3.2
Whether for business or leisure, COURTYARD HOTEL @ 1 Borneo is designed to cater to your needs. For businessmen and corporate executives, we have our Deluxe Executive room with free in-room wired Internet Broadband services and complimentary WIFI in Courtyard lobby and Elusion Café. For leisure shoppers or tourists, we have different grades and sizes of rooms to cater to budget travels, families and tourists travelling in group or FIT.
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Property amenities
Paid public parking nearby
Free internet
Free breakfast
Bowling
Children Activities (Kid / Family Friendly)
Shuttle bus service
Conference facilities
Banquet room
Street parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Car hire
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Bottled water
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Malay
Location
Full view
37Car recommended
Grade: 37 out of 100
20Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
G-800 1 Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450 Malaysia
Getting there
Rental CarsSee rental cars from $27/day
114Reviews0Q+A30Room tips
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Premier king room still quite small compare to other hotel's standard room in the city. breakfast was basic. hotel a bit outdated and need better upgrades fast. you can hear and feel the tiles crackling sound when you walk on it. hotel car park 1st come 1st serve and usually full.
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Date of stay: September 2019Trip type: Traveled
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average level hotel, some upgrading in works, currently they try the best to provide comfort for traveler. update with the website to see if the maintenance/ upgrading work is complete or still in process for a better comfort. surely disappointing breakfast.
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Date of stay: March 2019Trip type: Traveled
Value
Cleanliness
Service
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the worst hotel i ever stay, my advice is if you wanna save your money go to hotel next door (tune hotel) or you can topup a bit to stay at grand borneo hotel. parking charged RM15 per entry. anything about this hotel was BAD, breakfast unacceptable. Poor management.
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Date of stay: December 2018Trip type: Traveled
Value
Rooms
Service
Room Tip: dont stay here
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1 Helpful vote
Helpful
Response from Cyh1b, Manager at Courtyard Hotel @ 1Borneo
Responded Mar 25, 2019
Dear Traveler, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Rest assured, we had addressed this issue as it is our goal to restore your confidence in our hotel. We hope to have the pleasure of serving you again in the future.
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Air con not up to standard in terms of Coldness, toilet door out of order, exhaust fan inside the toilet not functioning, Safety box not functioning, lighting inside the room is out of the question, too dim, not suitable for guest who is on a job trip or family. No Wifi in the room, being informed can only be use in the lobby which is clearly unacceptable. Tv Channel reception also not watchable. Clearly the In charge person did not do his or her job. How can it release to be sold since there is so much problems in the room. Front Office staff lack of customer service knowledge. Zero for attentiveness, Zero for sense of welcome. Check in time is 2pm and above, as mentioned by the management and also the Front desk, but room not ready by 3pm. Thumbs up for Porter, F & B , and House keeping staff, these people are way better of serving their room guest than the front desk.…
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Date of stay: December 2018
1 Helpful vote
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Response from Cyh1b, Manager at Courtyard Hotel @ 1Borneo
Responded Mar 25, 2019
Dear Valueable Guest, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.
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No lock at the bathroom door. Shower doesn't have a place to put shampoo and shower gel. Dirty cups. Front desk experience was the worst and the hall way was creepy. No wifi in room.i hope the management will improve in the future.
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Date of stay: December 2018Trip type: Traveled
2 Helpful votes
Helpful
Response from Cyh1b, Manager at Courtyard Hotel @ 1Borneo
Responded Mar 25, 2019
Dear Traveler, Thank you for staying with us.Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.
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It's not a place for those who wish to enjoy a modern minimalist ambience. Just by management statement of apology of inconvenient room atmosphere to upgrade appliances or details. But we didn't experience something boring or bad things. Air con worked normal. Mouintain view was terrific. Hot water was available. Clean & fairly fresh. Housekeeping officer also cleaned up and replaced used things new. Hotel backyard corridor access is fantastic connecting to mall. Culinary spots are numerous. There were only 2 questions to management : wifi connection could only be accessed in lobby, and tv channel was added in Friday night while we stayed since Monday before. Two
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Date of stay: July 2018Trip type: Traveled
1 Helpful vote
Helpful
Response from Soniamture, Front Office Manager at Courtyard Hotel @ 1Borneo
Responded Dec 1, 2018
Dear Guest, We sincerely apologized for the inconvenience that you have experienced. Updated, we are on the process of installing WIFI at all rooms & Upgrading TV Channel. Looking forward to seeing you again soon.
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+1
Room 210, (Sep 01 - 02, 2018) - Courtyard Hotel, 1 Borneo. * The hotel location is about 10KM +++ from the main city of Kota Kinabalu. * The hotel location is about 14KM +++ from Kota Kinabalu International Airpor (KKIA). * MYR12.00 +++ by grab car from Kota Kinabalu at normal hour, and MYR19.00 +++ by grab car at lately night or early morning. * From the outside, the hotel looks its nice and modern. Sadly from the inside, the hotels conditions its look obsolete. Especially you can see at the guest floor. * The room I stay is have window but no view. It's same thing no window. Should be put at the booking page if the room is no window. At least we know that room conditions. * You have to prepare amount MYR50.00 for deposits, even you have pay with debit card. Should be put at booking page then easy for us to prepare the deposit amount before we arrive. * The Lobby condition its hot. * The room size its limited space. * The bathroom wall and floor is moldy. * Some of the lighting switch is not function. * Limited TV channels. * Difficulty to find the parking. * The safety box can't be use. * No mini fridge. * No face towels. * No bathrobes * Water pressure low. * Only 3 pcs hangers is provided. * Limited socket. One at near writing desk, and one more near left side of the bed. * Lobby ceiling is leaking. * The guest floor is deem. * The WiFi connection is not to be use. * Internet data for mobile phone is slow during inside the room. * No gym facilities. * No pool facilities. .................................. * Great location with same location with 1 Borneo Hypermall. * Near by University Malaysia Sabah (UMS). * Alot of 24 hours mini markets and restaurants nearby. * A lot of ATM nearby but not 24 hours. * Have elevator to upper floor. * The rate is included breakfast. * Nice view restaurants at level 6. * 24 hours room dining service, but charge. (charges exclude from menu price) * Using the touch door key card. * Bathroom have amenities. * 2 bath towels provided. * 2 hand towels provided * 1 bath mat provide. * Have hose bidet. * The hot water supply at shower is functioning well. * Have bed side tables at the left and right bed. * Have phone at the bed side table. * Have luggage rack but limited space. * Have writing desk and chair but limited space. * Have wardrobe but limited space. * Iron and ironing boards is provided. * Hairdryer is provided. * Safety box is provided. * Laundry bag is provided. * Steam kettle is provided. * Coffee amenities is provided. * Complimentary 2 bottles of mineral water. * Door bell is functioning properly. Room : 210. ETD : September 01, 2018 (SATURDAY) - 16:24 Hrs. ETD : September 02, 2018 (SUNDAY) - 05:50 Hrs. Remarks : 1st stay.…
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Date of stay: September 2018Trip type: Traveled
6 Helpful votes
Helpful
Response from Soniamture, Front Office Manager at Courtyard Hotel @ 1Borneo
Responded Dec 1, 2018
Dear Guest, We sincerely apologized for the inconvenience that you have experienced. Currently Courtyard Hotel still under renovation process by phase & we also in the process of installing WIFI at all rooms . Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.
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=> The 1 Borneo mall is dying, so as the hotel. => Doesn't look like a well manage hotel, more like a haunted hotel. Fungus and paint peeling can be easily seen inside and outside of room. => Poor phone network. Only manage to get some signal near the window, not on bed or bathroom. => Poor TV signals. => Fake window in my room. => Only their breakfast is acceptable.
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Date of stay: July 2018Trip type: Traveled
Value
Rooms
Service
Room Tip: Don't choose here
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Helpful
Response from Soniamture, Front Office Manager at Courtyard Hotel @ 1Borneo
Responded Dec 1, 2018
Dear Guest, Thank you for taking the time to review your stay with us. We had addressed this issue as it is our goal to restore your confidence in our hotel. We hope to have the pleasure of serving you again in the future.
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The staff was extremely welcoming us,they were very happy to assist us in any way they could.Our room on the 3rd floor offered mountain views! The room was quiet and comfortable. Restaurant at 6th floor was very nice and good quality food. The staff were very helpful in explaining the menu and suggesting different bits to try. Overall, we enjoy happy and comfortable stay with extremely attentive staff. Big thanks to Safwan for handling our car, Fillarica assist our check out super fast, Audrey handling our booking & suggested us lots of great place to go in Kota Kinabalu. It was a first class customer service. Me, my husband & baby will most definitely be returning!
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Date of stay: July 2018Trip type: Traveled
Helpful
Response from Soniamture, Front Office Manager at Courtyard Hotel @ 1Borneo
Responded Dec 1, 2018
Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.
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+1
GOOD LOCATION AS ATTACHED WITH 1B MEGAMALL Room: Book a Suite room. Room is large but however the ligthing is not enough. Powerpoint less than can be see. room is dark at night..I think the hotel want the guest to have a romantic room. One thing.. no WIFI available inside my room. Minibar: Coffee/tea for the room with mineral water provided.. Bathroom - Bathroom was large and clean. Bath and shower gel available. Water pressure not so good and the drainage so slow. Location: Located 1B Megamall. If you are from airport, it takes 20-30 minutes n early morning ride.. however it might take 1hour to 2hour if there is a slow traffic Service - Check-in was fast. Only the receptionist really need to train for their customer service communication. Value: Affordable booking via Agoda. F&B: Halal-certified dining at the hotel.…
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Date of stay: July 2018Trip type: Traveled
Value
Rooms
Service
Room Tip: Book a bigger room as the standard room is cramp
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1 Helpful vote
Helpful
Response from Soniamture, Front Office Manager at Courtyard Hotel @ 1Borneo
Responded Dec 1, 2018
Dear Guest, Thank you for your review and for choosing our hotel.Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.
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PRICE RANGE
$26 - $36 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
151
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Claim Your Listing Frequently Asked Questions about Courtyard Hotel @ 1Borneo
Which popular attractions are close to Courtyard Hotel @ 1Borneo?
Nearby attractions include Marine Aquarium and Museum (0.6 miles), One Borneo Hypermall (0.2 miles), and My Bowl (0.1 miles).
What are some of the property amenities at Courtyard Hotel @ 1Borneo?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Courtyard Hotel @ 1Borneo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Courtyard Hotel @ 1Borneo?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Courtyard Hotel @ 1Borneo?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Courtyard Hotel @ 1Borneo?
Conveniently located restaurants include English Tea House & Restaurant, Kota Kinabalu, Koki Bandung, and Little Melaka Alamesra.
Does Courtyard Hotel @ 1Borneo have an airport shuttle?
Yes, Courtyard Hotel @ 1Borneo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Courtyard Hotel @ 1Borneo?
Yes, laundry service and self serve laundry are offered to guests.
Does Courtyard Hotel @ 1Borneo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Courtyard Hotel @ 1Borneo?
The staff speaks multiple languages, including English and Malay.
Is Courtyard Hotel @ 1Borneo accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.