Premier king room still quite small compare to other hotel's standard room in the city. breakfast was basic. hotel a bit outdated and need better upgrades fast. you can hear and feel the tiles crackling sound when you walk on it. hotel car park 1st come 1st serve and usually full.
average level hotel, some upgrading in works, currently they try the best to provide comfort for traveler. update with the website to see if the maintenance/ upgrading work is complete or still in process for a better comfort. surely disappointing breakfast.
the worst hotel i ever stay, my advice is if you wanna save your money go to hotel next door (tune hotel) or you can topup a bit to stay at grand borneo hotel. parking charged RM15 per entry. anything about this hotel was BAD, breakfast unacceptable. Poor management.
Air con not up to standard in terms of Coldness, toilet door out of order, exhaust fan inside the toilet not functioning, Safety box not functioning, lighting inside the room is out of the question, too dim, not suitable for guest who is on a job trip or family. No Wifi in the room, being informed can only be use in the lobby which is clearly unacceptable. Tv Channel reception also not watchable. Clearly the In charge person did not do his or her job. How can it release to be sold since there is so much problems in the room. Front Office staff lack of customer service knowledge. Zero for attentiveness, Zero for sense of welcome. Check in time is 2pm and above, as mentioned by the management and also the Front desk, but room not ready by 3pm. Thumbs up for Porter, F & B , and House keeping staff, these people are way better of serving their room guest than the front desk.…
No lock at the bathroom door. Shower doesn't have a place to put shampoo and shower gel. Dirty cups. Front desk experience was the worst and the hall way was creepy. No wifi in room.i hope the management will improve in the future.
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