Period of stay: 2 nights, December 2020 Purpose of stay: Christmas & End Of Year Holiday with family My room: Ocean Suite, 1 King Bedroom Suite Sea View. Pros: 1. Easy check-in process, I proceed to the Marriott Elite Members' section to check-in and the Front Desk Agent (FDA) was very friendly and warm throughout. My check-in process lasted for a mere 2-3 minutes as usual and handled smoothly by Adrian. 2. My elite status was instantly recognized and this time the hotel was super generous on granting me a room upgrade to an Ocean Suite, a Super-huge and super-comfy One King Bedroom Suite with a pool and restaurant view (they are just one stair below!) and sea view! This suite is a second-best suite type after the Presidential Suite (To my best knowledge via Marriott Bonvoy mobile app) 3. Breakfast spread in Kitchen@8 is still super extensive! While other brands/hotels chosen to limit their breakfast choice (ala carte or mini buffet), this hotel continues to serve buffet breakfast as usual. Nice selection of breakfast! 4. Not many guests during this stay, so the hotel vicinity was very calm and quiet! 5. The hotel gave my daughter a very good birthday setup with a complimentary slice of cake, we loved the decor and the cake! 6. Zul of Housekeeping and his other colleague who serviced our room did an excellent job! 7. Finally, check-out process was good as usual. Credit goes to Esmerelda and Stella (Check-out) who handled all my requests over the counter smoothly. Cons: 1. Same 4 cons I highlighted during my September 2020 Stay. Summary: A million thank you for the hotel for their impeccable services during our 2-night stay!…
GENERAL INFO €Located strategically beside in the city and by the sea (Pro tips: get a seaview room!) €A two nights stay, one pax, for business purpose. Suitable for family with kids and couple €Good price during booking due to promotion €Booked through Bonvoy apps as Platinum Elite €Attached to a mall, however limited store inside. REVIEW €Check in speed acceptable €Lobby is well decorated with festive elements €Concierge is helpful with luggage when you come with public transport. If you drive by yourselves, you need to carry your luggage by yourselves €Receptionist helpful, but should put on more smile. They seems stressful €Thann toiletries provided. It’s so aromatheraphic €Come with free buffet breakfast. Should have include waffle and pancake in their menu €Steam room, gym and swimming pool are well maintained. Infinity pool is so photogenic €Free parking at fourth floor. Get ready to get dizzy with the turning …
Period of stay: 2 nights, September 2020 Purpose of stay: Work My room: Executive Club, M Club lounge access, 2 Double. Pros: 1. The hotel's condition is more or less the same like my review about a year ago with an exception of birthday celebration as this stay is for work purpose. 2. Easy check-in process, I proceed to the Marriott Elite Members' section to check-in and the Front Desk Agent (FDA) was very friendly and warm throughout. My check-in process lasted for a mere 2-3 minutes. 3. My elite status was instantly recognized and my room has been upgraded to an executive sea View twin. I chose a delicious food (spicy chicken wings) over a 1000 points offered by the hotel (Elite Members feature) as I was too tired to find dinner. 4. Breakfast spread in Kitchen@8 is super extensive! While other brands/hotels chosen to limit their breakfast choice (ala carte or mini buffet), this hotel continues to serve buffet breakfast as usual. Nice selection of breakfast! 5. Not many guests during this stay, so the hotel vicinity was very calm and quiet! 6. I enjoyed using the Mobile Key feature via Marriott Bonvoy™ Mobile Application. Making life super easy! 7. This hotel is super clean! SOP for Covid19-prevention is widely observed throughout the hotel. The hotel gave wrapped sanitizer in the room. 8. I enjoyed the on-going Power-Lunch promotion by the hotel served at Kitchen@8. Can choose several food menus for only RM19.90 nett, very satisfied with the taste! Lovely service rendered by Fetty, Nisa and other Kitchen@8 team! 9. Finally, check-out process was good. Credit to Arnalyn, the female FDA who was swiftly arranged my speedy checkout. Cons: 1. No lounge access available as the Club Lounge is closed due to Covid19 situation. 2. No compensation of cocktail hour for qualified Marriott Elite members (Platinum and above) or at least the rooms with M Club lounge access. By comparison, Le Meridien Kota Kinabalu next door still serves ala carte food and drinks during cocktail hour. 3. Old style of card-required power feature to switch on the room. 4. Don't like the no-lock sliding door feature of the bathroom, for romantic couples it should be fine. But for families or work colleagues it feel awkward. The hotel should do something to improve this as I wanna recommend this hotel to my in-laws only if this flaw is improved. Summary: Lovely hotel, look forward to stay here again!…
Before end of september actually i have come to marriot hotel to having dinner with my husband to celebrate our offical relationship as husband and wife on 2 september.I'm impress with the customer service that Ayin Noraini gave to us....This is the second time i come to Marriot Hotel to having dinner and she is the one who serving us very well.....My husband and i very satisfied with the food and drinks that been recommand to us and we think the food and drinks at Marriot Hotel is one of the best among the others food or drinks that we try from other hotel...We also fall in love with the view and its make us relax our mind....Last but not least we will come again and we recommand to others to visit Marriot Hotel to having dinner or stay .Thank you😊
Firstly , thank you to all staff perform their best service accommodate us during this difficult time. New business hotel in Kota Kinabalu . we found room was clean and provide sanitizer tissue in room . We enjoyed their complimentary welcome drink in rooftop bar with beautiful view. Thank you very much and all the best to all staff .
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