Mercure Kota Kinabalu City Centre
294 reviews
#22 of 141 Hotels in Kota Kinabalu
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41 Jalan Gaya Jalan Tun Fuad Stephens Sabah, Kota Kinabalu 88000 Malaysia
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About
#22 of 141 hotels in Kota Kinabalu
Location
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Value
Located in Kota Kinabalu, the capital city of Sabah, Mercure Kota Kinabalu City Centre is within walking distance from Central Business District, shopping malls, banks, Gaya Street Sunday Market, restaurants and the historical Jesselton Point Waterfront. It also has easy access to the new convention centre. In addition, the hotel is only 15 minutes by car from Kota Kinabalu International Airport. Kota Kinabalu is known for its exotic history, beautiful beaches, islands, coral reefs and strategic location with an excellent range of adventure activities and world-class facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Tennis court offsite
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Children Activities (Kid / Family Friendly)
Car hire
Business Center with Internet Access
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Malay
Location
Full view
94Great for walkers
Grade: 94 out of 100
73Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
Contact
41 Jalan Gaya Jalan Tun Fuad Stephens Sabah, Kota Kinabalu 88000 Malaysia
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294Reviews12Q+A25Room tips
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Stayed here for one night before Malaysia Day. There weren’t that many guests but I think they placed most of their guests on one floor as I heard doors being slammed from inside the room. The queen sized room was cozy but the placement of the toilet was weird as it was separated from the shower and it’s not totally enclosed. If you’re by yourself, it’s fine but totally embarrassing if you’re with friends as they can hear everything. I’d have to say that the best service came from the manager and room service personnel at the rooftop bar. My friend and I bought a bottle of wine but forgot to buy a wine opener...I called room service and a really nice fellow said he would bring the bottle upstairs to remove the cork. After some time, we heard the doorbell and found out that the bar manager was at the door to personally remove the cork and they also lent some wineglasses for us to use. So kind of them! Loved the location of the hotel as it’s nearby Suria and some decent shops. …
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Date of stay: September 2020
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Response from Mercure Kota Kinabalu City Centre, Other at Mercure Kota Kinabalu City Centre
Responded Dec 3, 2020
Dear nivhana, First and foremost, thank you for choosing Mercure Kota Kinabalu City Centre as your preferred stay in Kota Kinabalu. We truly appreciate for taking your personal time to share us your genuine feedback. It was wonderful to learnt that our strategic location had made your trip more convenient. While we are delighted to know that our service and hospitality has provided you with a wonderful expression, it was with regret to know that you are not fully satisfy with some aspect of the room conditions. Rest assured that your feedback had cascaded to related department and taking appropriate measures to improve. Last but not least, thank you again for the kind feedback. We definitely look forward to welcome you back to Mercure Kota Kinabalu City Centre with an improved staying experience. Sincerely, The Mercure Team
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8/9/2020 evening 6pm I come back from keningau and recheck in to stay one more night. I ask the person who check in for me(very sorry you are so kind and patient enough but I forget to write down your name)I ask where to see the beautiful sunset. She say 22nd floor is one of the best view...! Thanks a lot to allow me have a good memory about your hotel..... it’s really beautiful to stay in room 2210 and I know have family 2/3 rooms apartment with balcony. The service is with full of human feeling, Care and loves. I appreciate the stay heee. Thansk a lot
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Review collected in partnership with Accorhotels.com
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Mercure Kota Kinabalu City Centre, Other at Mercure Kota Kinabalu City Centre
Responded Dec 3, 2020
Dear Danny F, Thank you for sharing your valuable experience staying with Mercure Kota Kinabalu City Centre. We are delighted to learn that the sunset view from our room had left you a wonderful memory with Mercure Kota Kinabalu City Centre. At the same time, it is also our privilege to know that our hospitality and services has provided you with a wonderful impression. Rest assured that your compliments will be share to our team for encouragement, motivate us to move further along this journey. Once again, thank you for the positive feedback and we definitely look forward for your next visit to Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team
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Hi You have a great location and the view from the room great, there are several things that could be improved: - house keeping was non existent, I think only one room got serviced once in the days that were there. Had to request additional items but they still didn't arrive, had to go to reception to get more toilet paper - breakfast - needed to order breakfast for an earlier start one day. Cost was MYR35 no matter what you got. That is very overpriced for a continental breakfast. I asked at the time and was told it is a flat rate no matter what you have. Not good money for value - bar snacks - it would be great if you had some snacks to have with a drink in the roof bar. Great venue but would stay longer if you had something light to eat. Even potato chips or nuts, with something like satay sticks even better. Staff were friendly and helpful when we did interact with them, especially the team in the roof bar. Thanks Kay…
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Mercure Kota Kinabalu City Centre, Other at Mercure Kota Kinabalu City Centre
Responded Sep 2, 2020
Dear kaygalbraith, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. We sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We are very sorry to hear about the inconveniences you experienced during your recent stay with us. Your feedback have been reported to the relevant heads of departments for them to review the current perfomance, and to find solutions to improve on them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team
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We mistakenly took this as a newly built Mercure hotel. Actually its a conversion of an old building but a nice job nevertheless. Location is central and good - easy to Gaya street restaurants. We received very engaging and friendly service from the staff which was the highlight of our stay. We had a suite which was nice albeit a few minor technical issues were noted. Rooftop bar and pool is very nice but we were quite annoyed by a poorly communicated policy against children using the pool which made abolutely no sense, was not a market standard nor an Accor standard and we strongly dis-agreed with it. We ended up changing hotels for this reason.
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Date of stay: July 2020
Rooms
Cleanliness
Service
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Response from Mercure Kota Kinabalu City Centre, Other at Mercure Kota Kinabalu City Centre
Responded Aug 17, 2020
Dear Clinton L, Thank you for taking the time to share your experience with us following your recent visit to Mercure Kota Kinabalu City Centre. It is with sincere regret that we note your dissatisfaction with the swimming pool incident as there was some misscommuincation following the SOP of the current COVID-19 barrier gestures implemented. We ask your kind understanding and assure you that your comments have been of vaule to us to improve the quality of service we want to offer our guests. Sincerely, The Mercure Team
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The 1 bedroom apartment was great.. great sunset view . The top floor cafe very nice. Good concept. Very good service .. clear and stunnibg views, food also delicious. Overall is great place to stay, although mco had its lkmitions on services.. mercure KK shines.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Mercure Kota Kinabalu City Centre, Other at Mercure Kota Kinabalu City Centre
Responded Aug 17, 2020
Dear nadj888, Thank you for taking the time to share your experience with us following your recent visit to Mercure Kota Kinabalu City Centre. We are thrilled to read you had a positive stay with us and hope to shine again when you visit us in future. Stay safe always. Sincerely, The Mercure Team
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PRICE RANGE
$45 - $66 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
310
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Claim Your Listing Frequently Asked Questions about Mercure Kota Kinabalu City Centre
Which popular attractions are close to Mercure Kota Kinabalu City Centre?
Nearby attractions include Kota Kinabalu City Mosque (0.3 miles), Suria Sabah (0.2 miles), and Jesselton Point (0.06 miles).
What are some of the property amenities at Mercure Kota Kinabalu City Centre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Mercure Kota Kinabalu City Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Kota Kinabalu City Centre?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Kota Kinabalu City Centre?
Conveniently located restaurants include Little Italy, Yu Kee Bak Kut Teh, and Sky Blu Bar.
Are there opportunities to exercise at Mercure Kota Kinabalu City Centre?
Yes, guests have access to a pool and a fitness center during their stay.
Is Mercure Kota Kinabalu City Centre located near the city center?
Yes, it is 0.7 miles away from the center of Kota Kinabalu.
Are any cleaning services offered at Mercure Kota Kinabalu City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Kota Kinabalu City Centre offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Mercure Kota Kinabalu City Centre?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Mercure Kota Kinabalu City Centre?
Many travelers enjoy visiting Monsopiad Cultural Village (6.9 miles).