Grand Borneo Hotel
389 reviews
#55 of 157 Hotels in Kota Kinabalu
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D'Borneo Hotel D'Borneo Hotel TA-00-01, 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88000 Malaysia
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About
#55 of 157 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Grand Borneo Hotel, a fast growing home-grown brand, makes its debut in the pulsating tropical wonders of Kota Kinabalu. This 325-room property of modern chic deluxe class forms an integral part of the largest mall in Sabah - 1Borneo Hypermall - an entertainment complex with over 400 stores of leisure, entertainment and culinary delights. This international class hotel caters to business travelers as well as holiday makers.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Airport transportation
Business Center with Internet Access
Conference facilities
Concierge
Wifi
Indoor pool
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
Dry cleaning
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Location
Full view
37Car recommended
Grade: 37 out of 100
20Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
D'Borneo Hotel D'Borneo Hotel TA-00-01, 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88000 Malaysia
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389Reviews5Q+A55Room tips
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1. Staffs very friendly. 2. Room are presentable. 3. Facilities, Ok. 4. Toping up of breakfast is quite slow. Have to wait for about 20 minutes to have the food. 5. Saw hotel maintenance staff using the same lift as the one used by hotel quest. Hotel staff need to use service lift. 6. Hotel workmanship should be praise. I left my prayer mate. They kept and return to me.
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Date of stay: December 2019Trip type: Traveled with family
Helpful
I usually only write pleasant reviews for businesses I want fellow travellers to enjoy too, however this is the one case where I will write an unpleasant review due to my exceptionally poor experience. This hotel can't process refunds so essentially steals from guests for any bookings on their website. I was promised a refund within a week however it's been over a month and have not received anything. My issue was even escalated to Hotel Management however they made false promises it would be a few days, to a week to 2 weeks. After 3 emails and 3 days going back-and-fourth, I don't understand how a hotel business in 2019 can't simply process a refund for guests when they haven't delivered of the service? Be aware of this hotel and I do not recommend staying here.
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Date of stay: September 2019
2 Helpful votes
Helpful
I booked the Zen Room from this hotel as i am on a budget travel this time. Even though the room is small, it provided the basic necessities which include iron and ironing board which i am thankful o. The room is clean but would really appreciate it if they could repair the 'broken tiles' as i think it can be dangerous if u are travelling with elderly and young children. Staffs are friendly and attentive. Since it is situated in a mall, it is so convenient to get your meals and do some shopping, If u are hungry in the middle of the night, u can just get a bite from the 7eleven next to the hotel. Nevertheless there is no free parking but u can get a Season pass with RM10/day from the hotel where u can park and move in and out easily with no limits. And the season pass parking connects to the hotel at level 3 which made it quite convenient.…
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Date of stay: July 2019Trip type: Traveled with family
Location
Service
Sleep Quality
2 Helpful votes
Helpful
+1
Attended a 2 days seminar in this beautiful hotel and just wished that my secretary have book this hotel instead of another. Great food in the offer, kudos to Rizal and Suzie with Juma. The food were so nice. The Salmon Head curry apart from usual coffee break and lunch were so nice. Keep up the great job!
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Date of stay: April 2019
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Response from grandborneohotel, Public Relations Manager at Grand Borneo Hotel
Responded Apr 11, 2019
Thank you for your feedback. Your words had inspired us to keep moving forward. Now that you have shared your good experience with us to the others, we will pursue a better service for our guests.
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Take about 15-20 mint from kk city..this hotel very convenient to do shopping,room is clean and comfortable to stay, swimming pool at 3rd floor also clean.Will come back again,Breakfast at soul out restaurant nice.
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Date of stay: December 2018Trip type: Traveled with family
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
PRICE RANGE
$27 - $49 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
325
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Claim Your Listing Frequently Asked Questions about Grand Borneo Hotel
Which popular attractions are close to Grand Borneo Hotel?
Nearby attractions include Marine Aquarium and Museum (0.6 miles), One Borneo Hypermall (0.1 miles), and My Bowl (0.07 miles).
What are some of the property amenities at Grand Borneo Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Grand Borneo Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to Grand Borneo Hotel?
Conveniently located restaurants include English Tea House & Restaurant, Kota Kinabalu, Koki Bandung, and Home Barista KK.
Are there opportunities to exercise at Grand Borneo Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Grand Borneo Hotel have an airport shuttle?
Yes, Grand Borneo Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Borneo Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.