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The Klagan Regency

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834 Reviews from our TripAdvisor Community

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A TripAdvisor Member
Level Contributor
11 reviews
1 helpful vote
Reviewed 5 days ago NEWvia mobile

Overall average quality for its price. Hotel interior was a bit old and there were many design flaws in the room that generally doesn't matter but doesn't contribute to a pleasant stay e.g. Bath water flowing out of bath tub, TV remote control doesn't work. Location is far from city centre which is where most of the night/weekend markets are...

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Thank A TripAdvisor Member
Kota Kinabalu, Malaysia
Reviewed 1 week ago

Nice spacious room overlooking pool view. Staff are friendly and will come back again in future and for sure will recommend to my friends for another trip and holidays. attached with mall and large cinema easy access from hotel.

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Thank alexwilliamlds
Reviewed 1 week ago via mobile

Can't satisfied coz give me noisy room...cannot sleep very well abt 2 nite...cannot change the other room..room very old style...no iron board...room is damage...staff is very bad.i dont like stay here..i must be tell my fren dont stay here...

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Thank nor E
Reviewed 5 weeks ago

Firstly this place is 10kms out of town. Totally our fault for not figuring this out before we arrived but unless you like commuting on your holiday this is not the place for you. The hotel itself has been very cheaply made and is poorly maintained. Our room had a nasty smell of chemicals in it. The air conditioning didn't...

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Thank fredmE3775UY
Reviewed February 9, 2017 via mobile

Seriously its difficult to park. Its shared with next shopping mall, but no direct elevator to car park area. Seriously its annoying. Dont ever book here. First and last. Room is ok, acceptable, staff is nice except the main door

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1Thank ime h
Kajang, Malaysia
Reviewed February 7, 2017

I stayed here for 1 night. The hotel (ex-novotel) is connected to a shopping mall, and away from the city centre. Stayed on the top floor and the view was quite nice. It is a non smoking hotel so smokers.....kindly smoke outside :) Breakfast? Seriously? Naaaahhhh.....

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Thank Fendiosman
MarcommTKR, MARCOMM at The Klagan Regency, responded to this review

Dear Fendiosman, Thank you for writing a review on your travel experience you had with The Klagan Regency. On behalf of the management and staff, we are so sorry that your breakfast with us was not up to par and therefore we have notified the F&B department to rectify this matter. Once again, thank you for bringing this situation to...

Reviewed January 20, 2017 via mobile

The only credit i can give to this hotel is the buffet breakfast. Had a terrible experience staying there. Leaking of aircond unit, room flood with water (unattended change of room with reasons of no other rooms available), bad housekeeping service (new sheets only changed at 8.30pm after long verbal complains, messy toiletries, fresh towels thrown on rack), old furniture,...

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1Thank feedzah
Reviewed January 4, 2017 via mobile

From a 4stars hotel, its really disappointing. Stinky room, old furnitures, dirty feeling. Didnt even stayed for a night. The pictures on the website doesnt show the real condition... and ugly suburban.

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Thank Greta C
Kota Kinabalu, Malaysia
Reviewed December 30, 2016 via mobile

Never even think of booking this hotel 1. Reception counter super slow & no smile at all. Thumbs down 2. Management staffs unprofessional. Thumbs down 3. Overall cleanliness is totally terrible. Thumbs down 4. Low quality of food. 100times better eat at warungs. 5. The worst hotel management team in the world, this include the guy named Calvin, pity he...

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1Thank Alvin Maclean A
Reviewed December 27, 2016 via mobile

The cleanliness of the hotel is very poor. Food wastes you can find under the bed once you put together the twin beds. Huh.. (wish there was a broom in the room) Hahaha.. even after housekeeping was done but still the floor was not clean though. However the rest are excellent. Comfortable bed, toiletries, fantastic breakfast with a great variety,...

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Thank suriaHM
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 

Additional Information about The Klagan Regency

Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $42 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Reservation Options:
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel
The Klagan Regency Kota Kinabalu, Sabah
Hotel Style:
#8 Spa Hotel in Kota Kinabalu
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Questions & Answers

Questions? Get answers from The Klagan Regency staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“attached with shppoing mall”
 of 5 bubbles alexwilliamlds, 1 week ago | Read review
“Choose one which faces the road for a better view.”
 of 5 bubbles jeremyt875, Nov 26, 2016 | Read review
“Ask for higher floor unless you want to see roofs...”
  • Roofs
 of 5 bubbles zhiyibb, Nov 21, 2016 | Read review
“If you are coming with a car, do not stay at this hotel. Unless you need the exercise.”
 of 5 bubbles 751hanafia, Sep 4, 2016 | Read review
“Spacious room with good view”
 of 5 bubbles kia5, Jun 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question