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Hilton Kota Kinabalu

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Jalan Tunku Abdul Rahman Asia City, Kota Kinabalu 88000 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (985)
Room & Suite (409)
Dining (116)

About

#2 of 143 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Travelers' Choice
Hilton Kota Kinabalu is enhanced by its prime location in the heart of the business district with easy access to the airport. The Hotel features a stunning lobby decorated with crystal chandeliers to a rooftop swimming pool with a sweeping view of the city. With a range of stylish and ergonomically designed rooms and suites, authentic dining experiences and state-of-the-art facilities for weddings, meetings and events, Hilton Kota Kinabalu offers both business and leisure travelers a memorable stay like no other.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Valet parking
Paid private parking on-site
Wifi
Paid internet
Hot tub
Pool / beach towels
Rooftop pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Rooftop bar
Kids pool
Strollers
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Chinese, Malay
996Reviews27Q+A74Room tips
Traveler rating
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Popular mentions
four_season_traveller wrote a review Jan 10
Sibu, Malaysia103 contributions1 helpful vote
+1
GENERAL INFO €Frequently stayed with Hilton Kota Kinabalu for business trip. Decided to write a review for them because I finally got an upgrade to the executive suite room €Stayed for one night in September 2020, booked my stay through Honors as Diamond member REVIEW €Check in speed is acceptable, not too much of hospitality thingy here because the hotel was spoiled with high occupancy rate before pandemic strike €Lobby with lovely sofas and elegant design €Helpful concierge with luggage €Standard Crabtree and Evelyn toiletries €Generally city view. Seaview blocked by buildings. Better seaview available at rooftop swimming pool €No lounge available, and replaced with snack at rooftop restaurant and limited 2 glass of alcohol drinks per person €No buffet breakfast, served with ala carte menu and pastries. Not much of surprise for the tastiness
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Date of stay: September 2020Trip type: Traveled on business
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Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 1 week ago
Dear liongyu88, Thank you for leaving us a review. I'm glad you've had a comfortable stay at Hilton and that it was a seamless experience throughout. Good to know that our team members served you well too. On the other hand, rest assured your constructive comments are also much appreciated and duly noted. While we may be and have experienced limited services and operations throughout the MCO period, we always strive to provide enjoyable experiences and offerings for our guests. I look forward to welcoming you back next time for an even better all-round stay! Kind Regards, Andrew Nisbet General Manager
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Fadzil wrote a review Jan 4
Semporna, Malaysia1,643 contributions3,665 helpful votes
+1
Period of stay: December, 2020. Purpose of stay: Family year-end Holiday Our room: 1 king-bedroom Suite on the 9th Floor. As I mentioned in my last review for this hotel on June 2020, I hoped that the last review would be the first and last of a different kind of stay experience as the world still fights Covid-19 pandemic, sadly it continues on my next stays (We stayed here again on July and consecutively on September, October, November and twice by December. But since TripAdvisor won't allow multiple stay mentions on the same hotel at one review, I think I'll be telling the Latest 6D/5N stay from 27th December 2020 to 1st January 2021. As usual, there was no concierge personnel greeting us, but the lobby seems filled handsomely with other guests. As there were no concierge available, we only went to check-in at the reception where we were greeted by Maslan and Sara Eve (We've become acquainted since June 2020 and became used to know each other on next stays till this latest stay). They were delighted to see us and had already prepared the paperwork and gotten our room ready. By this moment, we gave them (as Hilton's representative) a small token of appreciation to the hotel as the hotel with Ms Linda Pecoraro and all the staffs that have been charming and wonderful to us since our first ever check-in at the hotel in August 2018 till now. During this stay, most sections of the hotel either closed or not available except the rooms, the lounge at 1st floor and Rooftop Pool Bar & Grill. We really missed the amazing hospitality of Hilton KK all the way since March 2020, especially the superb service tendered by the Executive Lounge staffs. Good breakfast delivered into our room every morning tirelessly by Leslie, sadly it become dull on our 3rd day as we rotated the 5 select menus. On the the 4th day, I went to buy breakfast at the restaurant near the hotel. In June, I've mentioned that the toilet amenities were changed to a basic ones, which duly replied by Ms Linda, the Hotel's GM that the hotel experienced disruptions of supply for Crabtree & Evelyn products. By next stays since July till now, we've served by the familiar Crabtree & Evelyn products again. The business centre opens everyday, and one day I've taken opportunity to use this facility with help from Dianne and Michael. Simply wonderful. Cocktail hour for Diamond Members/Executive Lounge Access rooms served in the lounge served by shift daily between Alex, Shahzila and Badriah and we didn't miss a single meal, just superb. I also brought my daughters to the Rooftop Restaurant and the restaurant didn't disappoint. A very good service by Feizal and I planned to celebrate a new year by the rooftop restaurant with my wife, but since the weather forecast was predicting that it would be raining at night, I've cancelled my plan. The forecast turned out to be true and the original venue shifted to the lounge on 1st floor, that was too bad. On 30th December 2020, my wife and I were given a sweet and memorable "Presidential Suite" room tour by Mrs Grace, Hilton KK Senior Manager of Sales. She showed us the spectacular room with amazing explanation and great attitude. We were delighted by this tour that has been arranged beautifully by Ms Farrah, a very very close Hilton KK acquaintance to us. Ms Farrah also arranged an awesome Birthday Decor and Chocolate Pralines for my daughter, we truly appreciate her continuous help! Our check-out in New-Year morning handled smoothly by Maslan himself. We haven't meet the new GM, hopefully someday we get the chance to meet him on our next stay. Summary: Supporting Hilton all the way!
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Date of stay: December 2020
Rooms
Location
Service
Room Tip: High floor
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79 Helpful votes2 Reposts
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Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 2 weeks ago
Dear mohdfadzil79, Thank you for your continued support and for leaving us another review of your Hilton KK experience. I'm glad that despite certain limitations in our operations brought upon by our current circumstances, you were able to enjoy your most recent stays much better. It's great to know you're still impressed with our services and hospitality, and I'm certainly proud of our team members for making you feel well cared for, especially Maslan, Sara, Dianne, Michael, Alex, Shahzila, Badriah, Feizal and Farrah! We can't wait to welcome you back for many more stays and I look forward to meeting you too! :) Kind Regards, Andrew Nisbet General Manager
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Dilah wrote a review Jan 1
4 contributions
Choosing Hillton for my staycation with family such an amazing experience deepest & fully thanks to Hilton KK General Manager Mr Andrew Nisbet for the top notch arrangement. 1 Bed Suite with Breakfast in room with kids eat free with amazing view of KK CITY. It is just how Clean Stay that i have expected, more to like beyond my expectation. Again, Thank You so much Mr Nisbet & Team.
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Date of stay: January 2021Trip type: Traveled with family
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Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 2 weeks ago
Dear Dilahhh, Thank you for leaving us a lovely 5-star review! I'm pleased you've had an amazing stay at Hilton KK and am glad that everything was to your satisfaction. Good to know our heightened cleanliness and hygiene SOPs have made you feel all the safer and at peace throughout. We look forward to hosting you again hopefully in the near future! Kind Regards, Andrew Nisbet General Manager
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Dilah Abu Bakar wrote a review Nov 2020
4 contributions2 helpful votes
I would like to say Hilton has been a fav hotel in KK for me. Unfortunately, my recent experience went from 10 to 0 immediately. During CMCO i checked in due to WFH and i need somewhere comfy n quite as at my place is a bit noisy, anyhow, during the check in, i settled in & ready to do my work. I got shocked!!!! As there’s stain allllll over the bedsheets & the comforter which have been a total turn off!!! I ask to change the sheets & same result. Did not took pic as i went down to change the room Guess what??? Same upgraded room. HAVE STAIN TOO. And the stain is a BLOOD!!!!!!! My question? For a 5 start hotel wt a STAY CLEAN” phrase with a blood stain everywhere, how & why???? Where’s the quality???? The HK was not even says sorry. I felt sorry for Hilton as they r not maintaining and giving what they wrote as a CLEAN Stay. The pic i took is a second sheets & THIRD Sheets!!!! Ridiculous!!!! If its not because of WORK FROM HOME. I will be driving my ass home immediately!!!!!!!!!!
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Date of stay: November 2020Trip type: Traveled on business
2 Helpful votes
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Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded Nov 2, 2020
Dear Dilah Abu Bakar, Thank you for taking the time to send in your review, albeit disappointing, it is appreciated. Please accept my sincere apologies for the issues you encountered. I have shared your feedback with all team members, not just those directly involved, to ensure we are all focused on delivering a clean, safe and memorable experience for all of our guests at all times. I am sure you will agree, from previous experiences, this is not reflective of the standards we strive to deliver, and whilst I believe this to be an isolated incident, your experience is inexcusable. In light of your experience, and as a gesture of goodwill, I would like to extend a complimentary upgrade for your next stay. Please contact me directly at Andrew.nisbet@hilton.com, and I will make the arrangements and also arrange to welcome you back and personally apologise. Kind Regards, Andrew Nisbet General Manager
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nivhana wrote a review Oct 2020
Rancho Palos Verdes, California89 contributions48 helpful votes
Stayed here for two nights last month. As I arrived at the hotel earlier than expected, the staff allowed me to check in my bags first so I went around to look for lunch with my friend. Nearly thirty minutes later, was pleasantly surprised to receive a text message saying they’ve prepared a room for me, two hours before the official check-in time. When we went back to the hotel, found out that they placed me on the 10th floor...not sure if it’s the executive floor but my room (1002) was spacious and had a comfy sofa. Loved the brightness of the room and the bed was excellent, though the pillows were a bit flat. Beautiful toilet and shower area as well. The only thing I would like to complain was the time it took to receive amenities like towels and extra tea, water, etc. Not sure if there was some miscommunication between the operator and the housekeeping staff but it took more than 30 minutes to get an extra towel - when I did receive that towel, found it had holes and tattered edges. Also, on the last night of my stay, requested for late check-out for 2pm on the following day; however, because I had eaten something weird the night before, I called the front desk around 10am to request for an additional 30 minutes grace period. The operator/receptionist said that they were expecting a lot of visitors that day but would speak to the front desk to see if they could extend it. It turned out that particular staff member never told the front desk because I sent a text message asking them if this could be done, but the front desk didn’t know anything about this request. Thus, they denied my late checkout request for 2.30pm, which soured my whole mood that day as I wasn’t feeling well. Hope Hilton KK can train their operator/person manning the phone so that there’s no more miscommunication. Other than the two negative experiences highlighted above, would return to this Hilton if I’m ever in the area again for the room alone.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded Oct 7, 2020
Dear nivhana, Thank you for leaving us your invaluable feedback. I'm pleased to know that you were satisfied with most aspects of your Hilton experience, including our spacious rooms and comfortable amenities. However, I regret to note that you've encountered several service shortfalls—particularly in regards to the delays and miscommunication that had happened among certain departments—during your stay and would like to sincerely apologise on the team's behalf for the inconvenience these had caused. Rest assured we've reviewed your constructive comments with our team and have taken the necessary steps to rectify the issue in order to prevent future service relapses. I look forward to welcoming you back to Hilton Kota Kinabalu for a renewed and much-improved experience! Sincerely, Andrew Nisbet General Manager
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PRICE RANGE
$61 - $113 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
304
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Frequently Asked Questions about Hilton Kota Kinabalu
Which popular attractions are close to Hilton Kota Kinabalu?
Nearby attractions include Weston Wetland Park (0.09 miles), Mamutik Island (0.05 miles), and Sabah State Mosque (Masjid Negeri Sabah) (0.05 miles).
What are some of the property amenities at Hilton Kota Kinabalu?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hilton Kota Kinabalu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Kota Kinabalu?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Kota Kinabalu?
Yes, free parking, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Hilton Kota Kinabalu?
Conveniently located restaurants include Laundroluxe, Restoran Sri Melaka, and Welcome Seafood Restaurant.
Are there opportunities to exercise at Hilton Kota Kinabalu?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hilton Kota Kinabalu have an airport shuttle?
Yes, Hilton Kota Kinabalu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hilton Kota Kinabalu located near the city center?
Yes, it is 0.3 miles away from the center of Kota Kinabalu.
Are any cleaning services offered at Hilton Kota Kinabalu?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Kota Kinabalu offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.