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Georgetown Residences

Traveler (121)
Room & Suite (37)
Dining (9)

About

#5 of 160 Specialty lodging in Penang Island
Location
Cleanliness
Service
Value
George Town Residences has a capacity of 64 persons including separate dorm for females. Rates are inclusive of tax and breakfast, free wifi. They are air-conditioned, come with personal secured lockers, personal sockets and personal reading lights, super single size bunk beds with spring mattresses and bathrooms with rain head hot showers and all bathroom amenities. George Town Residences provides a lounge area where guests can enjoy complimentary coffee/tea all day, watch TV, enjoy the collection of DVDs, magazines, dart board, foosball table, board games, free WiFi. Located at the heart of the city Georgetown, UNESCO heritage area. George Town Residences is located at the junction of Leith street and Chulia Street. There are a number of restaurants nearby. Right on Penang street, which is just across this HOSTEL, there are many shops selling clothes, souvenirs. Trishaws, taxis and buses are easy available.
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Property amenities
Free High Speed Internet (WiFi)
Breakfast included
Meeting rooms
Multilingual Staff
Non-smoking hotel
Room features
Air conditioning
Non-smoking rooms
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HOTEL CLASS
HOTEL STYLE
Trendy
Charming
314Reviews
5Q+A
0Room tips
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Popular mentions
Take my advise and don’t make the mistake I did. This the the ultimate catfish hostel. Looks nothing like the images you will see. Disgusting and dirty room (that is being polite). My foot went through a termite eaten floorboard. The staff (who we’re friendly) took us to our room which was still dirty from the previous user. He explained they just checked out, hardly believable. The bathroom covered in a stench of urine, mould and grime. Breakfast is disgracefully unhygienic, mouldy bread and dirt everywhere. Adding a 100RM deposit cost for keys.... it’s laughable and ludicrous. Without doubt the worst place I have ever stayed in, period. A positive is it’s location, good for walking to all the attractions and different districts. However...... Do Not Stay Here!
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I was treated like a pervert and a criminal by the staff and two guests. They took my phone lying to me and one of the guests threatened to beat me when I asked my phone back. The staff did nothing for me and kept lying. I asked to call the police (I couldn't do it by myself without my phone) and the staff refused to do so.
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+1
I would love to rate Georgetown residences higher but due to a number of reasons I am unable to. Our first impressions of the hostel were great, free WiFi, free breakfast, spacious rooms and modern, fun decor. This all lived up to what was expected to begin with and the hostel also provided towels and spacious lockers which really pleased us. However, once we had settled in we realised that the WiFi didn’t connect in the room and we were left unable to have breakfast on two of our four days due to the hostel running out of bread. They also ran out of tea, butter and creamer on these days. We told reception but he just said he’d been busy and we were left to pay for our breakfast again elsewhere. In addition to the lack of breakfast, there was another problem which made our stay uncomfortable. We were put into a girls dorm with only one other guest in. She was a long term tenant who had sectioned off a corner of the room with blankets. This was fine apart from she told us off for being too loud when we had just checked in at 8:30pm, before lights out. The problems continued when the next day when she blasted music for hours then watched a whole film without her headphones in, only to ask us to be quiet again at 9pm when we got back from dinner. I asked her to stop playing her music and we would try to be quieter. The next day we received an apology note and gift from her and we forgot about the incident, despite her continuing to play music. On the following day she decided to have a go at us for not giving her a thank you gift for her apology, which we never asked for! She ended up being very rude and sarcastic. Her attitude towards us completely ruined our stay here and we would not return. Other guests have told us she has made people leave or change rooms. My advice to the hostel would be to ask her to leave. She is ruining your reputation. Without her this would have been a 4 star review with breakfast as the only downfall (as we managed to log into the WiFi from the cafe below). I’d happily return and recommend this place to others if this girl were not there.
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If you have to leave at morning, be careful,that you get your deposit back. They know that I have to leave at 7.15am, and reception should open 7am. But no staff at reception. So I din't get my deposit. 😕
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It's a real shame about this hostel. It's in a great location, the beds are lovely, the communal area is good and it has a very modern feel to it. However, the staff don't clean or maintain the place at all. I stayed 4 nights here and the shared bathroom only got cleaned on my last day because someone had mentioned it to reception. Out of the 3 toilets only 1 had toilet tissue for all my stay and out of the 2 showers only 1 works and that is still broken (all in the girls bathroom). With check in and check out they don't seem to know who's in what room. When walking passed reception the girl with the bow on top of her head is CONSTANTLY on her phone, doesn't even acknowledge you are there. She really doesn't have any interest in the company at all. I really hope she is a volunteer and isn't getting paid for doing nothing. There are signs all over asking you to remove your shoes but I saw the housekeeper out in the street in a pair of sandals then in the kitchen with the same sandals on then the girl with the bow doing the same. Just don't even adhere to their own rules. Such a shame. Hopefully if I do ever return they will have a team that care and clean.
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PRICE RANGE
$11 - $24 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
SIOK Hostel, Penang
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
64
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