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Macalister Mansion

Traveler (392)
360
Panoramas (12)
Room & Suite (268)

About

#25 of 98 hotels in Penang Island
Location
Cleanliness
Service
Value
Eight Rooms at Macalister Mansion promises a quirky and sophisticated new destination to relax and unwind… Set amidst a lovingly restored colonial mansion that was built in the early 1900s, we invite you to embark with us on a luxuriously new boutique hotel adventure within each of our individually designed 8 suites.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Room service
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Dry Cleaning
Laundry Service
Outdoor pool
Public Wifi
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Romantic
216Reviews
2Q+A
56Room tips
Traveler rating
  • 121
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  • 17
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  • 9
Time of year
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Popular mentions
totally disappointed with their arrangement i book the reservation 2 or 3 week before we visit it but was not get informed that the high tea area was book for private party,when we arrived there they just simply arrange us to sit at drink wine area to enjoy our high tea..i book
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Response from MacalisterMansion, General Manager at Macalister Mansion
Responded yesterday
Dear Chris, Thank you for taking time to share your feedback with us. Please accept our sincere apology for the unpleasant experience with our Hi-tea. We are truly sorry for the miscommunication with the closure of our Living Room for private event and we will prevent similar incident to reoccur again in the future. Please contact me directly at gm@northam-hotel.com.my when you have time to come to back to experience our newly revamp Hi Tea in July. I will personally ensure your next Hi Tea experience at the Macalister Mansion will be a memorable one. Thank you. Best Regards, Wang Chen Yee General Manager
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We selected this establishment for a family gathering, quite a trek from London, because of the reputation of its restaurant and the whisky/cigar bar. It was quite a shock on arrival to discover the restaurant was not operational, the whisky/cigar bar is defunct (and has been
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Response from MacalisterMansion, General Manager at Macalister Mansion
Responded 1 week ago
Dear Mr Jelinek, Thank you for taking the time to share your review with us. Please accept our sincere apology for the undesirable experience you encountered during your stay. We take your feedback seriously and we will address the candid feedback in your comment. Once again, we apologise for the inconvenience caused during your stay and we hope to have another opportunity to welcome you back to the Mansion. If your travel plan brings you back to Penang, please contact myself directly at gm@northam-hotel.com.my and I will personally ensure your next stay with us will be an enjoyable one. Thank you again for you time and feedback. Best Regards, Wang Chen Yee General Manager
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I like to say it in Thai language, because it sounds so good: “ Macalister rac mac mac“ we love Macalister ( Mansion ) very much just go there and find out by yourself anything and everything is fantastic
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Response from MacalisterMansion, General Manager at Macalister Mansion
Responded 5 weeks ago
Dear Norbert, Thank you for sharing your review and your compliments. "Macalister Rac Mac Mac" sounds amazing. We are delighted to learn that you love everything about Macalister Mansion and we will continue striving to create "Bespoke Experience" to all of our guests at the Macalister Mansion. All of us at the mansion are looking forward to welcome you back in the near future. Thank you. Best Regards, Wang Chen Yee General Manager
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+1
Please READ before you book!!! We booked this hotel pre-paid on Marriott’s website, after reading raving reviews on Marriott’s website, thinking they would depict reality. Two days before our stay, we decided to check out the reviews on Trip Advisor. After reading some really
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Response from MacalisterMansion, General Manager at Macalister Mansion
Responded May 13, 2019
Dear Ms Saly, Thank you for taking time to share your feedback with us. Please accept our sincere apology for the unpleasant experience you encountered during your stay at the Macalister Mansion. We are committed to provide all our guests a memorable stay at Macalister Mansion but unfortunately, we regret to learn that this was not what you had experienced. We ensure you that we take your feedback seriously and only through feedback like yours we can continue improve our service and operations. We hope to have another opportunity to welcome you back to the Macalister Mansion. Once again, thank you for your time and valuable feedback. Best Regards, Wang Chen Yee General Manager
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+1
One of those experiences that is worth driving 400km to experience a new level of personalized service. Cindy, holding the front door open, welcomed me to the mansion. In fact, during my weeklong stay, I never once was able to open the lobby doors as someone was always there to
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Response from MacalisterMansion, General Manager at Macalister Mansion
Responded May 13, 2019
Dear Mr Ovie, Thank you for sharing your feedback with us. We are pleased to learn that you were delighted with the service you experienced during your recent stay in Macalister Mansion and grateful that you took time to share your detail experience with us. Thank you for your kind words and encouragement. Macalister Mansion is indeed a very special place and we are committed to create a memorable experience to all of our guests, one guest at a time. All of us are looking forward to welcome you back to the mansion in the near future. Thank you. Warm Regards. Wang Chen Yee General Manager
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PRICE RANGE
$140 - $235 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
8
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