When we call reservation they told the rate is Rm 190 per night, but when we check out they charge Rm293.00 per night. Better you confirm the price when you check in at the counter to avoid this issue.
Check in and out was swift. Only thing is the hotel is old and not as clean as expected. Pillow has stains and some are red stains. Housekeeping forgot to give me face towels and left their master key in my room after making my room. Called to ask them to send and replace the pillow case but no one actually came. The floor also has a red stain after the housekeeping or probably before this that I did not notice. Location is good.
Breakfast still need to collect at the counter No dine in eventhought after 9 month mco . The service is very very bad & too slow. Sunway hotel should back to track to ensure the service its tip top & accomidation / breakfast fascility in place.
Had a wonderful time at this hotel. What I like: - Everything is very clean - Smells nice even in the elevator and hallway - Staff are very polite and helpful - Nearby cafes - They restock the amenities - Minibar is free ( they restocked this as well) - The body wash, shampoo and hand soap is by Tanamera instead of from an unknown brand.
I have booked via trip.com , and its a last minute booking . After three hour booking , upon arrival i have been informed , theres no booking under my name and its fully booked. Then i call trip.com , and they have mentioned my room are secure and ready to check in. Chris last night were very helpful and settle my issue within hour. This morning as expected , i want to get my breakfast, again i been informed my room are not with breakfast. As i can see here , and based from my experience, reservations have badly manage and poor communication between the staff. No leadership as i cant really seems if there’s Any , this would not been the case, i guess. Now we are in the approaching endemik , and cant really understand why the breakfast are still pack up and can eat in the room. Anyhow breakfast & FB staff are very helpful and can’t remember their name . They were very attentive and can tell they are very well trained. Reservations, Front Office - lack of communication, really need to improve.…
Location is good. Free on-Site Parking available for guests. Clean and Recently renovated rooms. Staff were helpful too. The pool are could use some improvements though. Overall, A pleasant Stay. We might stay there again next time.
I booked this hotel via agoda for 2 rooms for 2 nights for total RM 733. This makes each room cost around RM 183. This is really super good price. Such price meant for deluxe twin but the frontdesk lady (sorry I forgot her name) was so kind to arrange for the nice, comfy, smell good connecting rooms (1 king, 1 twin). We really appreciate. In general, simple and nice hotel. Easy to find outside food. Within walking distance. All staffs are polite, friendly and helpful. The swimming pool is small. Can only cater 4 guest per time but its ok. Overall, really nice experience
Nice and clean Hotel close to Komtar and hawker centres. Have been staying here for many years but have not been here during the lockdowns the past 2 years. And was a nice surprise that the rooms and facilities are still in very good condition and the air conditioning is cold.
The room was clean and nicely design except the bed and pillow was not so great. The hotel should consider to add soft bed topper in future. Staff was very friendly especially Faiq, Chris, Farha and the Indian lady at the reception. The only disappointment is no buffet breakfast was served as the coffee house was closed during my visit.
The check in process is very smooth and welcoming concierge staff The hotel smells a bit strong/sharp but not bad The room is comfy Walking distance to Times Square Penang which is about 5 minutes of walk Wifi is strong Follow Covid SOP’s well