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Sunway Hotel Georgetown Penang

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33 New Lane (Off Macalister (Off Macalister Road), George Town, Penang Island 10400 Malaysia
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Traveler (973)
Room & Suite (553)
Dining (97)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sunway Hotel Georgetown Penang
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 136 hotels in George Town
Location
4.2
Cleanliness
3.9
Service
3.8
Value
3.9
Nestled amidst the vibrant city life and heritage charms of George Town, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. Sunway Hotel Georgetown has been recognised as a 2020 Travellers’ Choice award-winner for hotels. Return to the safety of your home away from home, as Sunway Hotel Georgetown is also a proud recipient of the Clean and Safe Malaysia certification.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Car hire
Business Center with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Fitness / spa locker rooms
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Bidet
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Radio
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Chinese, Indonesian, Malay
1773Reviews51Q+A100Room tips
Traveler rating
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Most Recent
Muhammad Faiz wrote a review Aug 3
Kuala Lumpur, Malaysia1 contribution
When we call reservation they told the rate is Rm 190 per night, but when we check out they charge Rm293.00 per night. Better you confirm the price when you check in at the counter to avoid this issue.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 6 days ago
Dear mrfaiz89, Greetings from Sunway Hotel Georgetown. We thank you for taking time out of your busy schedule to write us a review. We are truly sorry for the miscommunication of the rates offered. The selling rate during your stay was RM290nett excluding the Local Government Fee of RM3nett per room per night. Rest assured, this has been highlighted to our Reservation Team to pay extra attention when communication with guest. We value your support and hope this experience will not mar your impression of our hotel. Please visit us again soon, as we are committed to serve with enhanced services. Thank you. Regards, The Management
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Joanna wrote a review Jul 2022
Kuala Lumpur, Malaysia2 contributions
Check in and out was swift. Only thing is the hotel is old and not as clean as expected. Pillow has stains and some are red stains. Housekeeping forgot to give me face towels and left their master key in my room after making my room. Called to ask them to send and replace the pillow case but no one actually came. The floor also has a red stain after the housekeeping or probably before this that I did not notice. Location is good.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 3 weeks ago
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We thank you for taking time out of your busy schedule to write us a review. We are sorry for the unpleasant experience as we view your comments with concern. Rest assured that this has been highlighted to our Housekeeping department for improvement, as we prioritize our guest's comfort. We value your support and hope this experience will not mar your impression of our hotel. Please visit us again soon, as we are committed to serve with enhanced services. Thank you. Regards, The Management
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shah n wrote a review Jun 2022
2 contributions
Breakfast still need to collect at the counter No dine in eventhought after 9 month mco . The service is very very bad & too slow. Sunway hotel should back to track to ensure the service its tip top & accomidation / breakfast fascility in place.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Jun 16, 2022
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We would like to thank you for spending time out of your busy schedule, writing us a review. Please allow us to explain that, the hotel is still in the midst of optimising our F&B services, this is to ensure the other areas are taken care of for better guest experience. Nevertheless, the Management is committed to enhance our services, as our guest satisfaction remains our utmost priority. Fortunately, the hotel is strategically located, offering a variety of food choices around the hotel all day long. Thank you for your patronage, we look forward to welcoming you again with enhanced services in the future. Regards, The Management
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leiaevans13 wrote a review May 2022
California42 contributions20 helpful votes
+1
Had a wonderful time at this hotel. What I like: - Everything is very clean - Smells nice even in the elevator and hallway - Staff are very polite and helpful - Nearby cafes - They restock the amenities - Minibar is free ( they restocked this as well) - The body wash, shampoo and hand soap is by Tanamera instead of from an unknown brand.
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Date of stay: May 2022Trip type: Traveled with friends
Room Tip: Parking is available for hotel guests.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded May 22, 2022
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with your stay, and our amenities as well as services are up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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fini adzrin wrote a review May 2022
4 contributions3 helpful votes
I have booked via trip.com , and its a last minute booking . After three hour booking , upon arrival i have been informed , theres no booking under my name and its fully booked. Then i call trip.com , and they have mentioned my room are secure and ready to check in. Chris last night were very helpful and settle my issue within hour. This morning as expected , i want to get my breakfast, again i been informed my room are not with breakfast. As i can see here , and based from my experience, reservations have badly manage and poor communication between the staff. No leadership as i cant really seems if there’s Any , this would not been the case, i guess. Now we are in the approaching endemik , and cant really understand why the breakfast are still pack up and can eat in the room. Anyhow breakfast & FB staff are very helpful and can’t remember their name . They were very attentive and can tell they are very well trained. Reservations, Front Office - lack of communication, really need to improve.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded May 4, 2022
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. Thank you for spending time out of your busy schedule, writing us a review. We are sorry for the inconveniences caused during your check-in, and we are glad that the matter has been resolved. As the hotel is optimising our F&B services, we are serving packed breakfast in order to ensure other areas are taken care of for better guest experience. Please be assured that the communication between our Reservation and Front Office will be improved, to avoid the similar from happening again in the future. We hope this single experience will not mar your impression towards our hotel, and look forward to welcoming you with better services in the future. Thank you. Regards, The Management
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Rajiv A wrote a review Apr 2022
1 contribution
Location is good. Free on-Site Parking available for guests. Clean and Recently renovated rooms. Staff were helpful too. The pool are could use some improvements though. Overall, A pleasant Stay. We might stay there again next time.
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded May 4, 2022
Dear Rajiva, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with our services, room conditions and facilities. Your suggestion for us to improve our swimming pool is very much appreciated, please be assured that the Management remains committed to enhance our facilities from time-to-time. We thank you for your support, and look forward to welcoming you again soon. Please recommend us to your loved ones, and feel free to visit our website at sunwayhotels.com/sunway-georgetown/offers/room-offers for our latest promotions. Thank you. Regards, The Management
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Ainil I wrote a review Mar 2022
Shah Alam246 contributions106 helpful votes
+1
I booked this hotel via agoda for 2 rooms for 2 nights for total RM 733. This makes each room cost around RM 183. This is really super good price. Such price meant for deluxe twin but the frontdesk lady (sorry I forgot her name) was so kind to arrange for the nice, comfy, smell good connecting rooms (1 king, 1 twin). We really appreciate. In general, simple and nice hotel. Easy to find outside food. Within walking distance. All staffs are polite, friendly and helpful. The swimming pool is small. Can only cater 4 guest per time but its ok. Overall, really nice experience
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Mar 31, 2022
Dear Ainill, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with your stay and our services. Indeed, our location is strategic, offering easy access to many tourist spots and restaurants. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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Keminoo wrote a review Mar 2022
Malaysia60 contributions20 helpful votes
Nice and clean Hotel close to Komtar and hawker centres. Have been staying here for many years but have not been here during the lockdowns the past 2 years. And was a nice surprise that the rooms and facilities are still in very good condition and the air conditioning is cold.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Mar 31, 2022
Dear Keminoo, Greetings from Sunway Hotel Georgetown. We are so glad to have you back staying with us after two years! Indeed, our location is strategic as we are located in the heart of George Town. Our team remains committed to maintain our guestrooms as your comfort us our utmost priority. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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Zan89 wrote a review Mar 2022
Kuala Lumpur, Malaysia2 contributions
The room was clean and nicely design except the bed and pillow was not so great. The hotel should consider to add soft bed topper in future. Staff was very friendly especially Faiq, Chris, Farha and the Indian lady at the reception. The only disappointment is no buffet breakfast was served as the coffee house was closed during my visit.
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Date of stay: March 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Mar 20, 2022
Dear zanabdullilahk, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with the service provided by our team members. Your feedback on our F&B services is very much appreciated, please allow us to explain that the hotel is currently optimising our F&B services, in order to ensure other areas are taken care of for better guest experience. Nonetheless, the management is committed to enhance the services we offer in the future. Thank you for your patronage, making us your preferred choice of accommodation in Penang. We look forward to welcoming you again soon. Regards, The Management
Read more
Nurlisa M wrote a review Feb 2022
1 contribution
The check in process is very smooth and welcoming concierge staff The hotel smells a bit strong/sharp but not bad The room is comfy Walking distance to Times Square Penang which is about 5 minutes of walk Wifi is strong Follow Covid SOP’s well
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Date of stay: February 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Feb 14, 2022
Dear Nurlisa M, Greetings from Sunway Hotel Georgetown. We are glad that our services are up to your expectations, and you find our location strategic. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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PRICE RANGE
$41 - $69 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunway hotel georgetown
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
250
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Frequently Asked Questions about Sunway Hotel Georgetown Penang
Which popular attractions are close to Sunway Hotel Georgetown Penang?
Nearby attractions include Hin Bus Depot (0.2 miles), REX Custom Tailor (0.2 miles), and Komtar (0.3 miles).
What are some of the property amenities at Sunway Hotel Georgetown Penang?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sunway Hotel Georgetown Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunway Hotel Georgetown Penang?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Sunway Hotel Georgetown Penang?
Yes, free parking is available to guests.
What are some restaurants close to Sunway Hotel Georgetown Penang?
Conveniently located restaurants include Kraffmen, Soul Cafe, and New Lane Hawker Centre.
Are there opportunities to exercise at Sunway Hotel Georgetown Penang?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Sunway Hotel Georgetown Penang offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sunway Hotel Georgetown Penang?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.
Are there any historical sites close to Sunway Hotel Georgetown Penang?
Many travelers enjoy visiting George Town (0.8 miles), Armenian Street (0.7 miles), and Cheong Fatt Tze - The Blue Mansion (0.8 miles).
Does Sunway Hotel Georgetown Penang have any great views?
Yes, guests often enjoy the city view available here.