Nestled amidst the vibrant city life and heritage charms of George Town, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. Sunway Hotel Georgetown has been recognised as a 2020 Travellers’ Choice award-winner for hotels. Return to the safety of your home away from home, as Sunway Hotel Georgetown is also a proud recipient of the Clean and Safe Malaysia certification.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Great View
Languages Spoken
English, Chinese, Indonesian, Malay
Location
7-33, Lorong Baru Off Macalister Road, George Town, Penang Island 10400 Malaysia
Sunway Hotel Georgetown Penang
1,815 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
We stayed four nights in this hotel and enjoy our experience with the street food as the hotel is right next to it. Quite place with an exceptionally clean open air swimming pool but small in size. Our room on the 11th floor is large with good a/c and excellent shower. Breakfast/Restaurant is operated independently from the hotel which provide a good breakfast though I found the choice limited if local food is not your top pick. The coffee was too strong for my liking and they did not have milk or half/half just powder creamer. However, the coffee/coffee mate in the hotel room supplied by the hotel was not bad.
We were very happy with their services; we had no trouble getting extra towels, water or coffees delivered to our room within minutes. Their Duty Manager Kelvin was very helpful at check-in and staff generally eager to help to make sure our stay was comfortable.
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Jan 5, 2023
Dear Edmund, Greetings from Sunway Hotel Georgetown. We are glad that you find our location strategic, and our services are up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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My family made a trip to Penang from 23 to 25 March 2023. We booked 1 Family Room + 1 Deluxe Room in Sunway Hotel Georgetown. The check-in process was smooth. However, we were very disappointed with the beds in the Family Room. The bed stinks of urine smell and had patches on both the bedsheets. We were so tired but couldn't get to sleep due to the stinky urine smell. We had to call the Maintenance at 11.10pm. They came in at about 11.30pm to change the bedsheets and pillow cases for 1 Kingsize bed and 1 single bed. The young man went in & out of our rooms 3 to 4 times to get cleaner bedsheets for our rooms. Even the new clean sheets had a damp smell to it. He then used a sanitizer/freshener to spray the carpets and corners of the room. It was all completed at around 12.30 midnight. Attached are some photos & videos taken.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Apr 2, 2023
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. Thank you for spending time to write us a review, despite your busy schedule. We appreciate constructive feedback from our guests. We are sorry for the unpleasant experience you had, please be assured we have highlighted this to the relevant department to uphold our standard, and perform more thorough check on the linen for better guest experience. We promise to enhance our service, as your comfort is our priority. We thank you for your visit, and look forward to welcoming you and your family back soon. Regards, The Management
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Strategic location where a lot of food stalls on the same street, even by walking distance within 15 mins also many good restaurants. Room is not big but very clean. Need to beware of the room charge online is only for two (2) people though I have selected the no. of passenger as 3, it is compulsory to pay extra headcount. Need to read carefully the room type selected that is allowing > 2 peoples without additional charge
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded May 30, 2023
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations, and you find our location strategic. Please allow us to clarify that, our Deluxe Twin and Deluxe King rooms only accommodate 2 persons, additional guest will be charged for an extra bed. While our Family Room is able to accommodate 3 persons. Please visit us again soon, we look forward to serve you better. Thank you for making us your preferred hotel in Penang. Regards, The Management
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This hotel above my expectation. They have self check in machine which was quite a new experience. The staff is very friendly and assisted me in the self check in process. One thing that i really impressed was the hotel really looked into the request that i have stated during my booking and also responded my pm fast through their facebook page. I've been facing many other hotels just ignore the special requests for the booking.
Good location with many hawker stalls just walk down the street. And Ban Heang biscuits just right opposite the hotel, which is very convenience to buy souvenirs.
The room is clean and spacious. The bathroom a bit small though but it is clean. The air conditioner worked very well and cold. Limited TV channels but still acceptable. The shower pressure a bit low and the water will suddenly getting cold or too hot. It would be great if the pressure higher and with stable temperature. Probably the hotel should have a nice dining restaurant. It seems wasted leaving the place empty.
Car park easy to access and feel safe, because i saw there are security guards at the car park checking around. Will come back again.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Seberang Jaya, Marketing at Sunway Hotel Georgetown Penang
Responded Aug 23, 2022
Dear Weng Yan C, Greetings from Sunway Hotel Georgetown! We thank you for taking time out of your busy schedule to write us a review. We are glad that you are happy with your stay and find our location strategic. Your feedback on the shower pressure and shower temperature is very much appreciated as it would allow us to improve our services, for better guest experience. Rest assured that our team has taken immediate actions to rectify the issues, as our guest experience remains one of our utmost priorities. Thank you for your patronage, we would be truly grateful if you may recommend us to your loved ones. We look forward to welcoming you again soon. Regards, The Management
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I’ve paid almost RM1200 for 2 nights for 2 rooms (that’s almost RM300 per night) but the overall quality of the hotel room and service was way below my expectations. I checked in late at almost 5pm but was still asked to wait for 20 mins before I could enter my room. The receptionist claimed that they needed time to replenish the bathroom toiletries etc. I’ve also booked 2 deluxe king size bedroom but was only given 1 king size bed and the other was said to be queen because they claimed that they ran out of king size. But when I entered the room it was twin bed. Dishonest or what you judge it for yourself.
I’ve also requested for a babycot earlier via Agoda but was not being responded to. So I asked again upon check in. They earlier said there will be a baby cot provided but ltr informed saying that they do not have any at that moment. I insisted for one for the following night of which they obliged but the mattress didn’t seem too clean as it was ‘sandy’!
When I entered the room, half drank mineral water was still placed at the bedside table. Disgusting or what? And when I went into the bathroom, the body wash liquid bottle was empty. So what was being replenished? I don’t know.
Hotel also didn’t come with any free breakfast which I think isn’t worth it. Swimming pool is really small as well and nothing to shout about.
The only good thing was the location and the staff were rather friendly and probably the late check out given.
Don’t think I’ll ever stay here again. Save your money for newer hotels.
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Jan 5, 2022
Dear Feeyona. Greetings from Sunway Hotel Georgetown. We are glad that you find our location strategic. Your feedback on our services, and facilities is very much appreciated. Please allow us to clarify that, the room assigned will be based on room availability upon guest arrival. We believed your impression of being given a Queen bedroom was due to miscommunication, as the hotel only offers King and Twin bedrooms. We are sorry for the inconveniences caused due to the time required for the room to be ready for check-in, as well as our Housekeeping services. Rest assured that the above issues have been highlighted to our team members, with a stern reminder to ensure our rooms are fully sanitised and safe for guests in the future. We promise to ensure the similar does not happen in the future. Thank you for your patronage and hope this experience will not mar your impression of our hotel, as we remain committed to serve you with enhanced services. Regards, The Management
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This was our 2nd stay this time for 2 nights since our last overnight here in 2015. Once again, we chose Sunway for its perfect location, allowing us to walk to New Lane Hawker Street and the Church of Our Lady of Sorrows, which we longed to visit. We also liked the covered car park with direct lift access from our room. Our experience mirrored our previous stay; we were delighted with the rooms and enjoyed another comfortable stay, rekindling beautiful memories.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We really love it here, we stayed on high floor, fast check-in, room's facilities well maintained, helpful staff. We had a wonderful window's view overseeing hills and the city view. It is a practical hotel, we had covered car park inside the building, and the lifts were secured with room's key. Overall, clean as expected. My family love it here. Except b/fast not provided, but it is understandable due to Covid-19. Easy to find food just down and near the hotel with hawkers. The hotel daily maintenance and cleaning services were of high quality, when we got back, it looked like new again.
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Date of stay: January 2022
Location
Cleanliness
Service
Room Tip:Â Window's view, high floor is great.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Feb 9, 2022
Dear Fook Thye L, Greetings from Sunway Hotel Georgetown. We are glad that you find our rooms are well maintained, and noticed we upgraded our lift security features. We will continue to uphold our service standards, and to enhance our overall services for better guest experiences. Please also recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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Overall, the hotel is clean, and the car park is spacious. I'm a little disappointed in the mattress that's a little worn out where it slumps down, which I can feel the spring. The carpark Indian lady security provides an excellent service where she's provides me with clear instructions on parking and some interesting places to visit.
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Date of stay: October 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Oct 14, 2024
Dear mglai, Greetings from Sunway Hotel Georgetown. We are glad to hear that the cleanliness and car park facility at the hotel meet your expectations. We read your review regarding the mattress quality with concern, rest assured we will continue to enhance the room facilities and equipment for better guests' experience. Please consider recommending us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
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I've stayed at Sunway Hotel in Penang countless times, and I'm very pleased to note that for my latest visit in September 2024, I found it still as good as before. I have to say that each time I've stayed here, I have been satisfied with the pricing, the ease of booking, the service, the standard of maintenance and the location.
The hotel staff are friendly and welcoming, the lifts/elevators are fast and efficient such that although my room this time was on the 15th floor, I never had to wait a long time to get up and down. As for my room itself, the cleaners did a good job of keeping it clean throughout my stay.
If there's a grouse I have, it's about the pillows. I found them to be too soft and flat this time, so that after a few nights, I felt some tenderness in my neck and spine. I hope the hotel management will take note of this and provide firmer pillows. Some of the latex ones are comfortable as long as they are not too hard or too high. I look forward to that when I next book into the hotel.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Sep 18, 2024
Dear ktchye, Greetings from Sunway Hotel Georgetown. Welcome back and we are glad to hear that our service continued to meeting your expectations. We have read your feedback regarding our pillow quality with concern and understand that our guests have different needs for a good night's sleep. Please feel free to approach our staff for more pillow options during your next visit. We will be happy to assist in ensuring your comfort. Please consider recommending us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
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We’ve received bad experience with the receptionist who is very rude. We’ve booked 2 rooms with breakfast and requested early check in since we’re travelling with senior citizens and already confirmed with the request twice before we checked in. Unfortunately, this receptionist rudely said that we don’t have breakfast and no early check in is allowed. The room is okay anyway but his attitude have spoilt our holiday mood. I really hope action is taken as this brings bad image to the hotel.
Regards; Disappointed Customer
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Date of stay: November 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Nov 15, 2021
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are truly sorry for the unpleasant experience. Please be assured that we will be investigating the incident and stern advice will be given to the team member involved, as we are committed to make sure our guests feel comfortable during their stay with us. If time permits, we would appreciate if you may indicate your booking platform, check-in date and room number, this could help us to investigate the matter better and ensure your future experience will be a pleasant one. Thank you and we look forward to hearing from you. Regards, The Management
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Hi Sandy, we are thrilled at the prospect of welcoming you back to our hotel very soon! We collaborate closely with the restaurant team, as we continuously strive for improvement based on valuable feedback from guests like yourself. Should you require any assistance during your stay, please don't hesitate to reach out to us. We are here to ensure your experience is nothing short of exceptional. Thank you for choosing us!
USM is just the exit from the first Penang bridge , the sunway hotel is in the heart of the city (Komtar) so it’s take around 15-20 mins by Taxi or Uber @ Grab to get to USM . Price is around RM 10-12
Kuala Lumpur, Malaysia11 contributions1 helpful vote
There is a machine at the main lobby for you to self check in using the booking ID that has been given to you during online booking. After the self check in, you can collect the room keys from the reception counter. You still have to be physically present but no longer have to cue to check in at the counter.
Thank you for your responses Sandym & Climber. I also contacted the hotel by email asked the same question but the hotel failed to reply my email, resulting in me to book a different hotel.
There are more places to choose from in the George Town area.
PRICE RANGE
$59 - $79 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunway hotel georgetown
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
250
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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