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The Gurney Resort Hotel & Residences

18 Persiaran Gurney, George Town, Penang Island 10250 , Malaysia
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409 Reviews from our TripAdvisor Community

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Kuala Lumpur, Malaysia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

hotel located at the gurney road. nearby shopping malls and restaurants. finding food is not a problem! hotel was nice and friendly staff. room was spacious with bath tub in every room and partial sea view. breakfast was spread enough. they have infinity pool for adults and huge kids pool. my sons love the pool. this is my 4th time... More 

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Thank shelynazhan
Singapore, Singapore
Level Contributor
156 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

When I come for business trip previously, I would stay at gurney hotel. This is a very big hotel where they have different lobby. I stay here more than 6times for business trips and most of the time I have to walk quite far from the reception hall as it is huge. Decent renovated room. So far I find the... More 

Helpful?
Thank TravellerJeffLee
Kuala Lumpur, Malaysia
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

As I am writing this review at 6.45 pm, believe it or not from my first check in at 6.05pm, both air cons not working and power tripped. Has to call maintenance team twice as no one came after the worker said the maintenance team will be coming to fix the air cons. It is super hot. They advised will... More 

Helpful?
Thank Jaclsk
GurneyHotel, Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent stay with us and your comment. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. Thank you and we look forward to welcome you back in the... More 

Travelers are raving about these George Town hotels

Petaling Jaya, Malaysia
1 review
2 of 5 stars Reviewed 3 weeks ago

We stayed for 4D/3N in January 2016. We have been a regular customer at Gurney Resort. At present, the hotel have been taken over by the Nomad Group of Companies.The service has dropped tremendously like they stopped providing shampoo, additional bar soap and no newspaper in the room unless you request it from the concierge down stair. In my room,... More 

Helpful?
Thank Amerizal
GurneyHotel, Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent stay with us and your comment. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. Thank you and we look forward to welcome you back in the... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at Gurney Hotel Penang for 8 nights. The two bedroomed apartment was spacious but very old and run down. The jacuzzi never worked, the air con in main bedroom faulty and the air con in lounge dripped water. We had to place a bucket to catch water. The swimming pool was really a highlight as well as the... More 

Helpful?
1 Thank Dominic S
GurneyHotel, Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent stay with us and your comment. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. Thank you and we look forward to welcome you back in the... More 

Ipoh
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Love it's spacious room , washroom and the swimming pool . Worth for what we paid for , room is big and nice with working table and sofa . Enjoy staying here . Convenient location , walking distance for food hunting and shopping .Most important is the price not high . Great.

Helpful?
Thank mouselee72
Goa, India
Level Contributor
2 reviews
3 of 5 stars Reviewed 4 weeks ago

As others have said the rooms are spacious,only 2 of the lifts were working for most of our stay but did not present a problem. Taxis were readily available outside the hotel but they would rather negotiate a price rather than put their meter on. A good place to stay, although a little bit out of the centre of Georgetown.

Helpful?
Thank 400ian
Kuala Lumpur, Malaysia
2 reviews
1 of 5 stars Reviewed January 4, 2016

Supposed to stay for 2 days (30 Dec to 1st january), however chose to checked out on the 31st Dec as there were no hot water in the bathroom, maintenance man says this issues existed since two years ago. Also lack of staff, can call Front Office countless of times but no one will pick up. Plus point of this... More 

Helpful?
Thank 1309outdoor
GurneyHotel, Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent stay with us and your comment. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. Thank you and we look forward to welcome you back in the... More 

Kuala Lumpur, Malaysia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 4, 2016 via mobile

All suite rooms are quite spacious and price are reasonable. However, the rooms are a bit too old and seriously need an upgrade. Food are okay. Note : Don't unpack immediately when you get in to the room as you may need to change room if the aircond is not working well.

Helpful?
Thank Jason I
1 review
3 of 5 stars Reviewed January 2, 2016 via mobile

Nice view, closer to food centre and seaside where you can see the people walk around. Its a old hotel, equal with money can buy 😊 anf the family hotel. Stay for one day and you will feel enough, stay more than 1 day? I dont think so. But kids always happy in there..

Helpful?
Thank Andreas I
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