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The Gurney Resort Hotel & Residences

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The Gurney Resort Hotel & Residences
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460 Reviews from our TripAdvisor Community

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Showing 440: English reviews
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had a very wonderful time there at the residency , good environment , most of all good hospitality served by one of the staff there Mr Danesh his name was if i am not mistaken, i was having difficulties travelling around finding places here in Penang as this was my first time being here , i am often travelling... More 

Helpful?
Thank Benjamin S
Melbourne, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

In general we like the location of the hotel. It is convenient and the suites are spacious. There were a few areas needs repair and maintenance. Our bathroom hair dryer was not fixed onto the wall properly and we called the maintenance to fix it as the wire exposed. It was very quite and done in seconds. Half of our... More 

Helpful?
Thank Annie B
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Annie B, Thank you for dropping us your honest review in Tripadvisor. Please accept my apology for the shortfalls that you had encountered during your recent stay with us. We are in the midst of doing some soft refurbishment to the rooms and will definitely look at your comments and suggestions seriously. Staffs at the lobby will be re-train... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for 3 nights. The views of hotel very nice. The hotel lobby very spacious and relaxing. One of the staff by name Danesh is very kind and very helpful. One evening I was sitting down at lobby reading news paper and I saw Mr. Danesh was helping an old lady from the car to come... More 

Helpful?
Thank Zhafri Z
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Zhafri Z, Thank you for choosing to stay with us recently and for dropping us a review on Tripadvisor. I am delighted to know that you were impressed with Danesh on his hospitality towards our guests at our hotel lobby. He is indeed a great team member who takes pride in serving our guests by ensuring that they have... More 

Malaysia
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is nice ... the room is ok .... but the view is superb ... checking in service was slow .. but the lift works even slower .. practically you need to wait at least 3-5 mins for the lift to arrived.

Helpful?
Thank n3ko
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear n3ko, Thank you for staying with us recently and for taking your time to drop us a review. Please accept my apology for the inconvenience caused during your check-in and the long waiting time for the lifts. Your comments have been looked into and steps have been taken to tackle these issues and we will work towards ensuring our... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

The hotel view is good and that was the consolation prize. The hotel is really old and has an unpleasant scent. Seriously I think the hotel needs refurbishment. Maintenance and housekeeping service sucks. For instance, I've reported the aircon in my room was leaking and that no sign of the maintenance staff. Till my last night, the aircon broke down... More 

Helpful?
Thank Donna F
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Donna F, Thank you for taking your time to drop us a review. Please accept my apology for failing to meet your expectations during your recent stay with us. Your comments on maintenance and housekeeping had been duly looked into and steps to improve these areas have already been implemented. We appreciate and welcome constructive comments like yours, which... More 

Travelers are raving about these George Town hotels

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed a night in gurney hotel n "fortunate" that we were not affected by the power trip. Took longer time to Check in. Overall the hotel is clean and with fantastic children swimming pool. But it's time for refurbishment in order to stay competitive. Strategic location.

Helpful?
1 Thank KarKam19
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear KarKam19, Thank you for your honest review on us in Tripadvisor. We are glad that you had an enjoyable stay with us minus some hiccups during check in. The hotel has aged throughout the years and we are currently on the planning stage on going on a full refurbishment on the property soon. In the meantime, we hope to... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My father and I were in Penang to visit a Japanese tenant who was staying in our condominium in Penang, to savor Penang's delectable cuisine (poh piah and chendol) and to visit my father's friends. The hotel was conveniently located close to Pulau Tikus Market and Street Food Centre and the Gurney Drive coffee-shops, which sell delicious and affordable street... More 

Helpful?
Thank Warren L
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Warren L, Thank you for dropping us a review in Tripadvisor! We are glad that you have enjoyed your stay with us and also appreciated your tips on food and safety for travelers travelling to this part of Penang. We look forward to have you as our guests again soon. Best regards, Dennis Cheng More 

Ipoh, Malaysia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Nice and Big room , clean , worth for money. Best location for tourist or local family stay. Ask for room facing the sea view. Nearby have good food store , seafood restaurant , jogging track , nice place to visit !

Review collected in partnership with Asiatravel.com

Helpful?
Thank Alex C
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Alex C, Thank you for choosing to stay with us recently. And thank you for taking your time to drop us a review. We are glad to hear that you had an enjoyable stay with us and we hope to see you again if your travels bring you back to Penang. Best regards, Dennis Cheng More 

Kuala Lumpur, Malaysia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Very huge hotel and nice environment. Nice swimming pool and there are a lot of food around the hotel. Hotel is very clean and the facilities are very good. However the staff in this hotel is not very friendly and they are never seen in the hotel

Helpful?
Thank WCFoo
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear WCFoo, Thank you for leaving us your honest review and for being our guest recently. Please accept my apology for the below our usual standard of service you received during your stay with us recently. We take your comments constructively and steps have been taken to improve our overall guests' experience. I am glad you were happy with the... More 

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Stayed in this hotel for 1 night only. Room was large and spacious , though the hotel itself didn't seem to be well maintained in particular the lifts which were very noisy. For the parking area, it seems to us there was only a stairs up and not a lift . So you would need to drop off all luggage... More 

Helpful?
Thank Kenneth Ooi B
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Mr Ooi, Thank you for leaving us your honest review and for being our guest recently. Please accept my humble apology for not meeting some of your expectations during your recent stay with us. We take your comments constructively and steps have been taken to improve our overall guests' experience. I am glad you like our large and spacious... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Brimming with matchless elegance, top-notch provisions, and cordial, genuine service, The Gurney Resort Hotel & Residences in George Town, Penang, Malaysia truly stands out among the multitude of hotels in the locale. We invite you to bask in well-appointed suites replete with essential amenities, such as free Wi-Fi Internet access, cable TV, and a private bath with jacuzzi. Business travelers can use spacious and well-lit conference halls, while holidaymakers can have a relaxing time in our restaurant, pool, and spa. Sitting along the tourist belt of Gurney Drive, adjacent to the Central Business District, our 4-star resort is a few kilometers from the airport and ferry terminal. It also enjoys an address with easy access to shopping centers, like the Gurney Plaza, Gurney Paragon, and Batu Ferringhi night market. Moreover, it is just a short drive away from several tourist attractions, such as the Kek Lok Si Temple, Penang Bird Park, and Snake Temple. With these wonderful features, The Gurney Resort Hotel & Residences in Penang truly is the preferred luxurious accommodation for any occasion at anytime. ... more   less 

Additional Information about The Gurney Resort Hotel & Residences

Address: The Gurney Resort Hotel & Residences 18 Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Price Range: $46 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Gurney Resort Hotel & Residences 3.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel Penang
Gurney Hotel Malaysia
The Gurney Resort Hotel & Residences Penang/George Town
Hotel Style:
#9 Spa Hotel in George Town
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