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Hotel Jen Penang by Shangri-La

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Traveler (1124)
Room & Suite (500)
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Overview
  • Excellent29%
  • Very good45%
  • Average20%
  • Poor4%
  • Terrible2%
Travelers talk about
“traders hotel”(208 reviews)
“the club lounge”(161 reviews)
“golden sands”(72 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Hotel Jen Penang by Shangri-La
Special Rate: Stay & Eat Durian Package
Hotel deals
Offers from Hotel Jen Penang by Shangri-La
Special Rate: Stay & Eat Durian Package
Hotel deals
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Nearby Hotels
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Rooms
Jun 10Jun 11
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,147)
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All reviewstraders hotelthe club loungegolden sandsbooked a club roomfree shuttleprangin mallbatu ferringhibit datedbusiness hotelshopping centresister hotelwithin walking distancebusiness tripcentral locationcocktail hourbreakfast spreadnew lane
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11 - 15 of 1,863 reviews
Reviewed 3 weeks ago via mobile

Was very impressed by the bright and modern looking hotel lobby and speedy check in. We needed a wheelchair accessible (room 505)so I wrote in an advance and the request was duly fulfilled. Room was great and pretty, but the first disappointment came when we...More

1  Thank lavend3rmist
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 3 weeks ago

Dear Lavend3rmist, Thank you for sharing your review with us. We are glad you were impressed with the modern, minimalist design of our newly renovated hotel and speedy check-in process from our reception team. It fantastic to hear that the hotel's location convenient and comfortable...More

Reviewed 3 weeks ago via mobile

I chose a city hotel rather than a beach resort as my interests were in seeing the historical places & temples. From that perspective, the hotel is well located. I had booked a suite - the furnitures & fixtures were dated but ok. I had...More

1  Thank Raja R
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 3 weeks ago

Dear Raja R, Thank you for staying at Hotel Jen Penang and sharing your detailed experience with us. While we appreciate your kind words of the hotel location and Club Lounge, we are sorry to hear that some of the expectations were average. In regards...More

Reviewed 3 weeks ago

25th Jan 2018 we arrived in Penang Island from Singapore. I chose Hotel Jen Penang due to the Location of this Hotel and pictures of the Hotel and surroundings. if Im not mistaken, the Hotel has undergone refurbishment, looks very modern and nice. I booked...More

1  Thank KevinYu138
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 3 weeks ago

Dear KevinYu138, Thank you for your kind review and it brings us great joy to hear that you had many positive experiences with us. This must be the one of nicest compliment we have received, and we are so honoured to have your detailed review...More

Reviewed 3 weeks ago via mobile

Was on a weekend holiday to Penang and selected Jen for its very positive reviews. On the plus is its location in the middle of GeorgeTown, walkable or short taxi distance away from places of interest. The room we stayed at with a toddler was...More

1  Thank namechanged
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 3 weeks ago

Dear namechanged, Thank you for the review. We are indeed happy that you like our hotel location which has certainly received many positive feedback form our guest in terms of convinience. We also note, however, that the view from you rooms was not pleasnt and...More

Reviewed 3 weeks ago via mobile

We thoroughly enjoyed our stay of 1 week at Hotel Jen. Amenities were great with a pool and well fitted out gym. Lobby bar service could be a little slow at times. Buffet breakfast was sumptuous. The only thing that stopped me eating 5 stars...More

1  Thank teejayem
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 3 weeks ago

Dear Teejayem, Thank you for sharing the great review with us. What a delight to read your happy impression 1-week stay at Hotel Jen Penang. We thank you for your kind comments on health club facilities, breakfast buffet and friendly staff. About the experience with...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Meeting Rooms
Shuttle Bus Service
Dry Cleaning
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
$69 - $139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in George Town
#5 Family Hotel in George Town
#10 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
$69 - $139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in George Town
#5 Family Hotel in George Town
#10 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveler (1124)
Room & Suite (500)
Dining (97)
Pool & Beach (42)
Amenities (74)
Business Center & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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littlereddevilag
May 9, 2018|
AnswerShow all 6 answers
Response from teejayem | Reviewed this property |
We had no issues with noise
1
Vote
littlereddevilag
May 9, 2018|
AnswerShow all 2 answers
Response from HotelJenPenang | Property representative |
Hi Littered, thank you for the enquiry. Our Executive suite rooms come with 1 toilet with 1 bathroom and our Apartment room have only 1 bathroom.
1
Vote
CarrieAng
April 9, 2018|
AnswerShow all 4 answers
Response from ialmostforgot | Reviewed this property |
You have to select the family room with sofa bed so there’s won’t be extra charge for 3rd person. To me the sofa bed is quite comfy and big enough for a big guy like me but don’t expect as comfy as the king size bed.
1
Vote
Room Tips
"The Club Lounge was amazing."
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"Stay away from rooms near the lift area"
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"Avoid rooms near lift lobbies"
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"Book a Club Room"
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