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JEN Penang Georgetown by Shangri-La

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Magazine Road, George Town, Penang Island 10300 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1661)
Room & Suite (266)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 09/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JEN Penang Georgetown by Shangri-La
Updated 09/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 133 hotels in George Town
Location
Cleanliness
Service
Value
Travelers' Choice
JEN Penang Georgetown by Shangri-La, centrally located in the heart of Penang’s vibrant and bustling George Town, is situated within walking distance to the UNESCO World Heritage Site, as well as prime commercial and business areas and shopping malls. Enjoy your stay in George Town. Have a leisurely stroll to over 20 exciting street arts and satisfy your cravings for must-eat famous street hawker food in Penang. Enjoy direct access to the main public transportation options such as the Central Area Transit (CAT shuttle buses), taxis or trishaws with only a few steps from my hotel. My newly redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches offering comfortable rooms to business and leisure travelers alike. Stay with me and enjoy fuss-free simple pleasures - fast WiFi, gym, and much more. In line with government's guidelines, we've made some adjustments on the time and usage of our services and facilities. Please contact us for further information.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Table tennis
Kids stay free
Children's television networks
Paid public parking nearby
Parking garage
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary tea
Kids' meals
Wine / champagne
Kids pool
Highchairs available
Strollers
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Hotel links
Special Offer:Savings Based on Your Age
2612Reviews91Q+A100Room tips
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Popular mentions
NA Aris wrote a review Jan 7
Kuala Lumpur, Malaysia50 contributions21 helpful votes
+1
Totally worth every penny you spend on this room rate. I requesting htl to keep my baggages first since I need to go to Friday Prayer dat day, as well I also arrived early in PEN, by direct email to htl side. Come to my surprised, I was allowed to check-in early instead. the FO staffs are very accommodating, the q was long, but check in process is fast. Upon arriving at my room, the housekeeping is still busy to work as fast as possible, but they were helpful enough to entertain my rqst about missing amenities etc. Hotel is very close to KOMTAR, easy for shopping, main bus station to catch public transport to anywhere. The room is spacious, vibrant with Penang local heritage touch, very comfortable. the bathroom is pretty small, but still very good to fit guests. The only regret I had if only they had rain shower... The check out process also was very fast, drop keys and that's it! Also, I tried the lobby lounge cafe, the famous Penang Char Kue Tiaw for lunch. The food was delicious, and price really reasonable. The Malay staffs, Ms Shahazom was very friendly, she made me feel very comfortable and relaxing. Jen Penang also very famous with their breakfast buffet spread. I had plan to come Penang next Feb22, this time for sure will try their breakfast! Thanks Jen Penang for your hospitality.b
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Date of stay: December 2021Trip type: Traveled solo
Room Tip: The room with king bed are mostly come with city view. Not sure about this, but room with city...
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Response from JENPenang Team , Owner at JEN Penang Georgetown by Shangri-La
Responded yesterday
Dear norazrula, Thank you for taking the time to share this 5-star review with us. We are certainly looking forward to welcoming you back again for another memorable stay. Best regards, Ody Odayappan General Manager
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Aidil85 wrote a review Mar 2021
Johor Bahru, Malaysia61 contributions16 helpful votes
Hotel's Favorite
We experience the best hotel hospitality since our arrival at drop off area. The security were very helpful. Check in process is very fast and front desk staff were very attentive. The lobby is well decorated which i like it very much. Our room is very comfortable and suitable for couple. We had a very nice breakfast experience at the cafe even everyone has to practise new norm. Me and my wife enjoy food variety and all food are tasty. The restaurant was packed on Saturday morning, so its better to come early before 9am. We had a pleasant stay here and definitely will come back again in the future.
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Date of stay: December 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from HJP Team, Owner at JEN Penang Georgetown by Shangri-La
Responded Mar 18, 2021
Dear Aidil85, Thank you for taking the time to leave us with a review. We are delighted to know that the stay experience had been amazing and that you enjoyed the comfort we provided. Your high recommendation for us is much valued. We certainly wish to see you again and to welcome you back. Best regards, Ody Odayappan, General Manager
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aragornraj wrote a review Dec 2021
Kuala Lumpur, Malaysia31 contributions10 helpful votes
Average hotel in good location. We felt the breakfast can be improved on the taste and set up. Rooms looks like run down and family rooms size were very small. We can hardly move when my kids in my room.
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Date of stay: December 2021
Rooms
Location
Service
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Response from JENPenang Team , Owner at JEN Penang Georgetown by Shangri-La
Responded today
Dear aragornraj, Thank you for the review of our hotel. We have shared your comments with our culinary team whom continually review our recipes and standard to ensure that our guests enjoy a positive dining experiences. Once again, we really appreciate your time in sharing this review and hope that we will have an opportunity to welcome you back again for a renewed stay experience. Best regards, Ody Odayappan General Manager
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ngyuanlee wrote a review Dec 2021
Kota Bharu, Malaysia51 contributions17 helpful votes
Thanks to Jen for the Govt Servant/Pensioner allotment! I was given a room overlooking the pool and the front of the hotel, and the room was very comfy although rather cold due to the very efficient airconditioning! Excellent service by Front desk, concierge and housekeeping staff.
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Date of stay: December 2021
Location
Service
Sleep Quality
1 Helpful vote
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Response from JENPenang Team , Owner at JEN Penang Georgetown by Shangri-La
Responded today
Dear ngyuanlee, Thank you for the review of our hotel. We look forward to welcoming you back soon. Best regards, Ody Odayappan General Manager
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adriansoo wrote a review Nov 2021
Kuala Lumpur, Malaysia35 contributions3 helpful votes
This hotel has insufficient parking lots. The alternative parking is inside the the shopping lots with 10mins walk to the hotel. We are very disappointed and wouldn’t stay this hotel again. For the 4stars hotel and don’t have parking lots.
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Date of stay: November 2021Trip type: Traveled with friends
Room Tip: Insufficient parking lots. They only have 1 floor parking
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PRICE RANGE
$53 - $89 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jen Penang by Shangri-La
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
443
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Frequently Asked Questions about JEN Penang Georgetown by Shangri-La
Which popular attractions are close to JEN Penang Georgetown by Shangri-La?
Nearby attractions include Penang House of Music (0.05 miles), Tech Dome Penang (0.04 miles), and Hin Bus Depot (0.2 miles).
What are some of the property amenities at JEN Penang Georgetown by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Penang Georgetown by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JEN Penang Georgetown by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JEN Penang Georgetown by Shangri-La?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to JEN Penang Georgetown by Shangri-La?
Conveniently located restaurants include Pinxin Vegan Cuisine, HYGGE Dining & Bar, and Barista Café & Casa de Pizzeria.
Are there opportunities to exercise at JEN Penang Georgetown by Shangri-La?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at JEN Penang Georgetown by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Penang Georgetown by Shangri-La offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Penang Georgetown by Shangri-La?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Tamil.
Are there any historical sites close to JEN Penang Georgetown by Shangri-La?
Many travelers enjoy visiting Armenian Street (0.4 miles), George Town (0.5 miles), and Cheong Fatt Tze - The Blue Mansion (0.6 miles).