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Hotel Jen Penang by Shangri-La

Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Upside Down Museum
    0.3 mi
  • 4 star hotel
  • Free Wifi
Reviewed 2 days ago
Good location city centre hotel
This hotel is currently undergoing some renovation and we were... more
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1,740 Reviews from our TripAdvisor Community

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Showing 1,499: English reviews
Reviewed 2 days ago NEWvia mobile

This hotel is currently undergoing some renovation and we were told this on arrival.as we hadn't been told since making our booking..we had booked a club room and as these were completed we had a modern clean and fresh room..noise was between 9 and 6 but we were not in room so it was fine..staff are very friendly and helpful...

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1Thank Malcolm R
Reviewed 2 days ago NEWvia mobile

The bed was comfortable and clean. The bellhop was very sweet and authentically nice. The food was ok, not amazing. Unfortunately there was a horrible odor in the hallway of the 15th floor. They are undergoing renovations and I hope they are fixing the paper thin walls. The best part of all is the location. I walked all over Georgetown,...

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2Thank Janine A
Reviewed 4 days ago NEWvia mobile

Lobby was nice and breakfast was still alright. But the room was a total opposite. Booked room showed signs of age and very outdated. Which doesn't gives a clean impression and slight stains were found on the towels. Service at the reception was very slow as well. Only saving point was the newly renovated club rooms, which of course we...

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2Thank rxchyz
Singapore, null, Singapore
Reviewed 1 week ago via mobile

I was upgraded to club room. The room is newly renovated with excellent view and equipments .However the hotel is still under renovation even my room at 17th floor . Noise started at 9am sharp. Tip: if you intend to wake up late , it will not be a good choice . But u r those tourists wake up early...

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2Thank AnsonWang
Medan, Indonesia
Reviewed 1 week ago

Everytime of my visit to penang , mostly i will stay at Jen hotel. It's valuable ,good location, good service and the room is okay. Beside the hotel , there is a shopping mall just few steps away..walk there

Review collected in partnership with shangri-la.com
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1Thank YantiLee
Reviewed 1 week ago via mobile

Have to complete an urgent project and the wifi is intermittent mode. Argh. Not good place to stay if you're a business traveller in need of connectivity and peace....as they continue their renovation even on Saturday n Sunday, 9am to 6pm. After 6pm u can still hear light knocking.

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2Thank Mein F
Reviewed 1 week ago via mobile

I prefer Jen Hotels at my personal trips in order not to face any surprise during vacation and stayed in several Jen Hotels. We especially chose Jen this time since it is in Georg Town where center of Penang. However surprised with something not seen in other Jen Hotels before. 1. Room was not clean and you can see some...

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2Thank Aslihan-Bora
Reviewed 1 week ago via mobile

I quite like this hotel and have stayed here many times for business. Love the staff, the energy, assistance and help. The hotel needed a refresh and when I came out of the life on the 16th floor and saw the corridor I was impressed by the change. However when I got into my room.................. Come on guys, 😊 Murphy...

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2Thank Murphy B
Manchester, Vermont
Reviewed 1 week ago

Excessive noise before 9am and sometimes until after 7 pm rooms not cleaned to standard linens had holes and were ripped renovated room nice but poor cleaning let it down hairs and dirty tiles in room

Review collected in partnership with shangri-la.com
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3Thank milo1001
Kualu Lumpur
Reviewed 1 week ago

Cool, hip, clean and good value. No true 5 star hotel as the rooms are a little old but still ok. The breakfast is average to average plus but no complaints. Good value, clean, service is good no complaints here. I stay here quite often for work and its the best for all round value in Georgetown.

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1Thank 555steve
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Price Range: $62 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Travelocity, Agoda and Asiatravel.com Holdings so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travelers.
24 questions
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Sydney, Australia
Geilenkirchen, Germany
3 months ago
Geilenkirchen, Germany

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Questions? Get answers from Hotel Jen Penang by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room facing the pool offers better view”
  • broken cot
 of 5 bubbles YvonneWoi, 2 weeks ago | Read review
“The even number, 2,4,6,8, etc rooms seems to have better view as they can see the sea. Which you can see if the room is high enough.”
  • I can still smell the newly installed wood
 of 5 bubbles maqius, 3 weeks ago | Read review
“Request for room on the 16th floor if you are staying in the Club rooms as the Club Lounge is also located on the same floor.”
 of 5 bubbles chan_pup, 3 weeks ago | Read review
“Check to ensure renovation is over before booking a room.”
 of 5 bubbles foreigntourist2014, 4 weeks ago | Read review
“With the renovation going on, ask to have a room away from construction if possible, also city side view nicer.”
 of 5 bubbles RonaldBangkok, Dec 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question