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Hotel Jen Penang by Shangri-La

Traveler (1406)
Room & Suite (433)
Videos (2)
Certificate of Excellence


#22 of 98 hotels in Penang Island
Certificate of Excellence
Hotel Jen Penang, located centrally in the heart of Penang’s vibrant and bustling George Town, close to the UNESCO World Heritage Site, as well as prime commercial, business and shopping areas. My brand-new and redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches. My design features cater to business and leisure travellers alike. When you stay with me, enjoy fuss-free simple pleasures - fast and free WiFi, scheduled shuttle service to the beach, 24-hour gym, and much more.
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Property amenities
Room service
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Smoking rooms available
Good to know
Centrally Located
Hotel links
Visit hotel website
Offers & Announcements:Jen's Room with Durian
Hotel deals
100Room tips
Traveler rating
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  • 1,031
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  • 69
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Popular mentions
There wasn't clear instruction or signage for the Club Room check in location, had to queue at the front desk before knowing the club room check in was at level 16 which is inaccessible without having the staff to tap the lift for us. Thus, our check in was delayed slightly but
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Hotel's Favorite
Stayed at this super hotel for 11 nights including the Christmas celebrations. Every aspect of the hotel exceeded expectations. We booked a club room with lounge access. Lounge service was led by William who excelled at customer service to ensure guests had the best possible
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Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La
Responded Jan 7, 2019
Dear MontyMcCoy, Thank you for sharing your detailed review with us. We are so glad that you have chosen to stay with us for your fun long Christamas celebration stay at Hotel Jen Penang. We love the way you have described us, from the great friendly service from our team members and quirkiness to your general enjoyment of our room, the pool, abundant spreads at Club lounge as well as great location. Also, we are happy to know you have enjoyed the shuttle services that we provided to our guest. We certainly hope we can have another opportunity to welcome you back soon for yet another great stay. Best regards, Ody Odayappan General Manager
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Penang - an island with many traditional gems to explore during your visit. Friendly Penang residents and plenty of good foods. Therefore, I selected a hotel that is near to almost everywhere. Jen hotel is 4 stars hotel with nice and friendly reception. Newly renovated, you
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Location wise, this hotel is excellent. Good food are all within walking distance. Near to 2 malls so you can get your Starbucks while buying cheap stuff. Opposite the road there is a decent Thai massage and 2 convenience stores. Room is clean and very comfortable for the price
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Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La
Responded 3 days ago
Dear JacobO634, Thank you for sharing your experience with us. We are simply delighted to know that overall you've enjoyed your stay, especially on our hotel location and hotel facilities. We are indeed strategically located in the heart of Georgetown which our guest can access many interesting places such as next door shopping malls, eateries and UNESCO Heritage buildings. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
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We stayed here because Jen Penang has apartment room that can acommodate 4 of us as a family. The apartment room has a large sofa bed, washing machine, and pantry. This hotel is near the First Avenue mall Penang, Perangin Mall, and Komtar.
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Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La
Responded 3 days ago
Dear Fei R, Thank you for sharing your stay experience. We are delighted to know you and your family enjoyed the apartment rooms and sharing the detailed of the amenities provided. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
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$61 - $84 (Based on Average Rates for a Standard Room)
traders hotel georgetown
Traders Hotel Penang
MalaysiaPenangPenang IslandGeorge Town
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