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Hotel Jen Penang by Shangri-La

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Hotel Jen Penang by Shangri-La
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1,759 Reviews from our TripAdvisor Community

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Showing 1,515: English reviews
Southampton
Reviewed yesterday NEW

Club rooms have been refurbished. And, wow, what a good job they've done! Once again, it was nice seeing Katherine on Receiption when changing some currency. We first met her in the Club Lounge 3 years ago. She couldn't be more helpful on Reception, and with her warm welcome, she's clearly a true abassidor for the hotel. Likewise, it was...

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Helpful?
1Thank paulj121
Reviewed 4 days ago NEW

I booked Jen whenever I am on business trip to Penang as it is located centrally. Unfortunately this time I had a bad experience. Just did a late checked-in at 11.15 pm. When getting in shower, realised both hot+cold knob released hot water only. Called operator and was advised there was a repair at 14th floor, advised to wait 20...

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1Thank Anthony S
Singapore
Reviewed 5 days ago NEWvia mobile

Booked a room via Agoda. Check in process was a breeze. Staff are friendly and always with a smile. Breakfast was alright. a wide range of variety although d menu does not change much. there is live station for noodles n fresh juice which is 👍🏼. Booked a deluxe room. A little small but okay for couples. Hotel is currently...

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1Thank su B
Reviewed 6 days ago NEWvia mobile

Stayed here from shangrila changed to traders and now jen hotel. Though changed names few times but same old room (room505 smoking floor because last min booking n fully occupied) Plus : good location, nice value Minus : old room, torn bed sheet, bad pillow, smelly room Notes : they're doing renovation now from 9am-6pm so better don't stay at...

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2Thank Yanni K
Singapore, Singapore
Reviewed 6 days ago NEW

The Jen (was Traders) Hotel is well located in Georgetown. Easy to get around from whether on foot or in a taxi or bus. The hotel is quite old, but we stayed in one of their newly renovated Club rooms, which was great value at MYR300 per night including breakfast and evening cocktails.

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1Thank paulerayner
SINGAPORE
Reviewed 6 days ago NEW

A hotel within Georgetown that is the ideal location for guest who want to easy access to town area. It is next to Komtar and 1st Avenue. The staff were cheerful and helpful, and every single one of them who we met exemplified the desired service quality and professional standards.

Review collected in partnership with shangri-la.com
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1Thank HENRITANCH
Singapore, Singapore
Reviewed 1 week ago via mobile

Stayed 6 nights during my recent trip back to Penang for the Chinese New Year celebration. Am very happy and pleased with my stay in the heart of the city within easy reach of all the great food haunts. The staffs are very polite and efficient during checking in and out. The rooms are newly refurbished and I was lucky...

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3Thank Patrick U
Ipoh, Malaysia
Reviewed 2 weeks ago

We booked this place for a total of 1 night for 4 rooms, with young and old for holiday. Upon arrival at around 1pm, we proceed to check in and was told by the receptionist that the rooms are not ready yet, they are still cleaning the room, fair enough, as we arrival early before the check in time. We...

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3Thank jasvince0809
Taipei, Taiwan
Reviewed 2 weeks ago via mobile

I had a very enjoyable stay at Jen in Penang, managed by Shangri-la; however with a different concept. The hotel is still undergoing renovations so I stayed in a Club Room, where I was shielded from the noise to a large extent, although some noise did travel in the afternoons when I like to rest. The staff were, on the...

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3Thank ScottJTaipei
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago via mobile

I booked 3 night stay from today 3 Feb till 6 Feb. Arrived the hotel at 2.42pm. Lobby quite relax only me alone checking in. I am just so disappointed with the overall checking in experience. 1. No one guide or greet upon arrival. I can let go with this as I thought maybe the hotel not enough manpower. 2....

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3Thank haikalzarian
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Price Range: $55 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Shangri-La Hotels and Resorts, Travelocity and Asiatravel.com Holdings so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travelers.
24 questions
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Sydney, Australia
Geilenkirchen, Germany
4 months ago
Geilenkirchen, Germany

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Questions? Get answers from Hotel Jen Penang by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay in a renovated room which is modern (other rooms very dated)”
 of 5 bubbles paulerayner, 6 days ago | Read review
“7 or 8 floor on up you have breakfast and evening snacks included”
 of 5 bubbles love_to_travel_WW, 2 weeks ago | Read review
“Room facing the pool offers better view”
  • broken cot
 of 5 bubbles YvonneWoi, Jan 10, 2017 | Read review
“The even number, 2,4,6,8, etc rooms seems to have better view as they can see the sea. Which you can see if the room is high enough.”
  • I can still smell the newly installed wood
 of 5 bubbles maqius, Jan 3, 2017 | Read review
“Request for room on the 16th floor if you are staying in the Club rooms as the Club Lounge is also located on the same floor.”
 of 5 bubbles chan_pup, Dec 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question