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Hotel Jen Penang by Shangri-La

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Hotel Jen Penang by Shangri-La
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1,794 Reviews from our TripAdvisor Community

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Showing 1,547: English reviews
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Australia
Reviewed 2 days ago NEWvia mobile

Hotel Great & Very Central .. Club Room is Fantastic .. Staff are absolutely awesome.. Pool area good & friendly guy giving you daily towels.. Staff at desk friendly & very helpful.. Very clean & pleasant rooms .. On ground floor for breakfast staff Great & great selection of food ... Just around the corner of hotel Free Hop On...

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Helpful?
1Thank BlightygirlAustralia
Guadalajara, Mexico
Reviewed 2 days ago NEW

I like it, clean, good prices, in a very good área for walk with malls very close to the hotel. Great Service on the Bar and Restaurant. One of my favorite places to stay for a long time, could be with your family or for Business, you field like in home.

Review collected in partnership with shangri-la.com
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Helpful?
1Thank manuel_vera_castaned
Chiang Mai, Thailand
Reviewed 2 days ago NEW

Arrived to find hotel under renovation and our room a exec suite was on floor 11 just above work in progress . Spoke to Viyhan. Front Desk Manager who very quickly moved us to the 17 th floor and as the room was smaller offered dinner in the restaurant .The hotel staff couldn't,t have been more helpful Lengeswaren Banqueting. Manager...

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1Thank Randolph H
Reviewed 4 days ago NEWvia mobile

So we decided to try out the newly renovated, or rather still in renovation, hotel. The room was quite modern though laminate flooring without carpet always makes it feel less luxurious, then again I think the hotel is going for a more hip and cool feel since it is no longer Traders or Shangri-la (Jen is their lower line of...

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1Thank Chad L
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Chad L, Thank you for sharing your review on Tripadvisor. It is good to hear that you had a comfortable stay with us and the overall experience has been a pleasant one. However we'd like to apologize for the minor inconveniences along the way. The team and I are always looking to improve the standard of service we can...

Manchester
Reviewed 4 days ago NEW

Although I was warned on check in that there were some renovations going on in the hotel (not sure if they warn on booking as this was a corporate booking) but I still wasn't expecting pre 9am very loud drilling sounding like it was almost in my room. It's very loud and very early!! So I would avoid this place...

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1Thank Boreda
Kota Bharu, Malaysia
Reviewed 6 days ago NEW

It has been quite a long time since I last stayed at Jen's Club room. This time, I enjoyed their GC offer of RM300++ per night and thoroughly made use of the Club benefits! They replaced the bath tub with a shower (I never used the bath tub anyway) and the Club lounge crew were very hospitable and welcoming. Ms...

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Helpful?
1Thank ngyuanlee
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear ngyuanlee, Thank you for the five star review, we are delighted that you enjoyed the overall accommodation experience here at Hotel Jen Penang including the comfortable room, Club access and services from the team. We'll convey your kind words to the team as well. The team and I hope to welcome you back again in the near future. Best...

Singapore, Singapore
Reviewed 1 week ago NEW

Stayed in Jen hotel for 3 nights. Upgraded to the club room on the 17th floor because they ran out of non-smoking Deluxe room. The room is comfortable and new and we also have access to the club lounge which is excellent. We read about the noise from the renovation but we did not experienced much disturbance during our stay....

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Helpful?
1Thank JJ G
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear JJ G, Thank you for your compliments on the hotel, particularly on the friendly and warm services rendered by the team. We are glad that you enjoyed the convenient location and the power disruption does not affect you as well. We are always looking to improve the standard of service we can provide and as part of this programme...

A TripAdvisor Member
Perth, Australia
1 review
1 helpful vote
Reviewed 1 week ago

Very comfortable and rewarding stay. Close to shopping. ( next door). Close to jeweller's and money exchanges. Club lounge was excellent. Very good service. Restaurant was very good food and good size dishes as well as being very good and reasonable price.

Review collected in partnership with shangri-la.com
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1Thank A TripAdvisor Member
Singapore, Singapore
Reviewed 1 week ago

We had a newly renovated room which was very comfy. I especially liked the hardwood flooring which felt much cleaner than normal carpets used in hotel. We had the view of the harbour and Komtar next two us. From our room we also spotted a dome shaped structure which we later learned was the Tech Dome. Location is fantastic. Lots...

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1Thank Dawn_SCA
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Dawn_SCA, Thank you for your positive review on Tripadvisor. It's always a joy to learned that our guest enjoyed their stay with us. The team and I certainly look forward to have you back again soon. Best regards, Tane Picken General Manager

Jakarta, Indonesia
Reviewed 1 week ago via mobile

Jen Penang in Goerogetown area of Penang is nice. Got a new renovated room when stay, quite cozy and nice. Next to 1st Avenue Mall, bus station in the back and also less than 10 minutes ride to Gleneagles, Adventis hospital, Gurney Paragon Mall, etc.

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2Thank Herry_72
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Price Range: $51 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Reservation Options:
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travelers.
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Questions? Get answers from Hotel Jen Penang by Shangri-La staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floor while renovating”
 of 5 bubbles 349randolphh, 2 days ago | Read review
“Avoid the renovations!”
 of 5 bubbles Boreda, 4 days ago | Read review
“Pillow too soft for me I have to use 2.”
 of 5 bubbles indralim, 1 week ago | Read review
“Stay on the 16th Floor”
 of 5 bubbles RickTas, 1 week ago | Read review
“the club rooms are outstanding”
 of 5 bubbles DianaHaynes, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question