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    Hotel Jen Penang by Shangri-La

    Magazine Road, George Town, Penang Island 10300, Malaysia
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    8/6/2017 8/7/2017
    Savings alert: 15% below average rate

    The price you found is 15% lower than this hotel's average rate of $60/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    $55
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    Traveler (828)
    Room & Suite (384)
    Storyboard
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    Overview
    • Excellent27%
    • Very good47%
    • Average20%
    • Poor4%
    • Terrible2%
    Travelers talk about
    “traders hotel” (206 reviews)
    “the club lounge” (140 reviews)
    “golden sands” (61 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Wheelchair access
    Business Center
    Dry Cleaning
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
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    Sunway Hotel Georgetown Penang
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    #22 of 84 hotels in George Town
     
    The Wembley – A St Giles Hotel, Penang
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    1,049 reviews
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    G Hotel Gurney
    1,623 reviews
    #15 of 84 hotels in George Town
     
    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (1,890)
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    1 - 5 of 1,633 reviews

    Reviewed 2 days ago via mobile

    I am writing this at 530am simply because it's impossible to sleep in this so called exec room. Room is next to the lift and you can hear the lifts moving in the shafts whole day and night and it is loud !!!!! The soundproofing...More

    1  Thank louis c
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded yesterday

    Dear louis c, We're sorry that you were unhappy. It is certainly not our intent to disappoint you and we would like to understand more about the situation. Please kindly drop me a private message or email to hjp@hoteljen.com with your contact and reservation details...More

    Hotel's Favorite
    Reviewed May 7, 2017 via mobile

    Extremely love this hotel and we will be back for sure! We are a family with young child, spacious and new. Very convenient as it is in the centre, close to malls and markets! Staff were extremely friendly and helpful: from the concierge who was...More

    2  Thank moeyz
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded May 8, 2017

    Dear moeyz, This must be the nicest compliment we have received, and we are so honoured to have your detailed review based on your observations towards our hospitality. We are indeed conveniently located, and the great description of the location is so well appreciated. It...More

    Reviewed 2 days ago via mobile

    - I cancelled my booking at Cititel to swap for Jen Penang as attracted by its decoration, and trust in Jen standard, but not satisfied much. - Room was big with lovely decoration. - Staff was friendly, but not so helpful. I asked them about...More

    1  Thank Tran H
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded yesterday

    Dear Tran H, Thank you for leaving us a review about your stay with us. On behalf of our team, I sincerely apologise for the unsatisfactory encounters that you were met with. It is certainly not our intent to disappoint you. We would also like...More

    Reviewed 2 days ago via mobile

    They are currently undergoing major renovation at the main lobby and check in area. This means upon arrival, there is no proper dropoff for vehicles. Cars now have to alight passengers along the road. Though hotel staff and security are on hand to help, not...More

    1  Thank graciepapa
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded yesterday

    Dear graciepapa, Thank you for sharing your experience with us. We are glad that you appreciated our Club lounge and location. We are indeed conveniently located, and the great description of the stay is so well appreciated. We are truly sorry about the inconvenience caused...More

    Reviewed 3 days ago via mobile

    Lovely reception with staff that are very helpful! On checkin the staff put us in a newly renovated room on the seventeenth floor, up and away from the noisy renovations happening on the lower floors! The club level on level 16, had a lovely choice...More

    1  Thank Marcustowsonp187
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 3 days ago

    Dear Marcustowsonp187, Thank you for your kind review. It is great that you have found our hospitality and club lounge to your liking. My team will be thrilled to hear that the service received was satisfactory, it certainly our pleasure to be part of your...More

    Sunway Hotel Georgetown Penang
    1,399 reviews
    #22 of 84 hotels in George Town
     
    The Wembley – A St Giles Hotel, Penang
    520 reviews
    #19 of 84 hotels in George Town
     
    Hotel NEO+ Penang
    1,049 reviews
    #24 of 84 hotels in George Town
     
    G Hotel Gurney
    1,623 reviews
    #15 of 84 hotels in George Town
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Center with Internet Access
    • Meeting Rooms
    • Shuttle Bus Service
    • Dry Cleaning
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • $43 - $106 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Business Hotel in George Town
    • #8 Family Hotel in George Town
    • #9 Luxury Hotel in George Town
    • #11 Romantic Hotel in George Town
    • Room types
    • Suites ,
    • Smoking rooms available ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 443
    • Reservation Options
    • TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Agoda, Priceline, Expedia, Orbitz, Booking.com, Ctrip TA, Hotels.com, TripOnline SA, Travelocity, Evoline ltd, Cheap Tickets, Hotwire, HotelQuickly, Cancelon and HRS so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Malaysia >
    • Penang >
    • Penang Island >
    • George Town
    • Also Known As
    • Traders Hotel Georgetown ,
    • Hotel Jen Penang By Shangri-La George Town
    Add Photo Photos
    Traveler (828)
    Room & Suite (384)
    Dining (73)
    Pool & Beach (39)
    Hotel & Grounds (498)
    Bathroom (59)
    Business Center & Event Rooms (4)
    Family and Play Areas (3)
    Nearby
    Sponsored by:
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Winda M
    July 16, 2017|
    Answer Show all 2 answers
    Response from Sallyleesan | Reviewed this property |
    Agree that you should make a request with the hotel directly.
    0
    Votes
    iwayan k
    July 10, 2017|
    Answer Show all 5 answers
    Response from Noob123 | Reviewed this property |
    Depending on which part of the hotel. Best to email the hotel.
    0
    Votes
    Priscilla C
    June 24, 2017|
    Answer Show all 6 answers
    Response from tankh826 | Reviewed this property |
    there is a kids pool. both standard and kids pool are at the open air area. it will be hot during afternoon time.
    1
    Vote
    Room Tips
    "ask for higher floor if possible n avoid 5th floor"
    Read review
    "Go for the club room, at least until the renovations have finished."
    Read review
    "Our room adjoined another through a connecting door through which we suspect the sounds from next door came..."
    Read review
    "Do indicate if you want a bathtub or only a shower cubicle."
    Read review
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