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Hotel Jen Penang

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Hotel Jen Penang
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1,622 Reviews from our TripAdvisor Community

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Showing 1,393: English reviews
Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Our trip to Georgetown was an unplanned one so we didn't put a lot of effort into sussing out the best hotel in town. We just thought staying under the Shangrila's sister hotel would make a decent choice. And thankfully, we were not proven wrong. We knew that the hotel was going to go through renovation in the next few... More 

Helpful?
Thank Matzhuang
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear Matzhuang, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Gavin Weightman General Manager More 

Singapore, Singapore
Level Contributor
76 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great service as expected from the Shangri-La group of hotels. However, I was a bit disappointed as the room was bit old and could use some renovation. Location was good, next to a few shopping malls which were connected.

Helpful?
Thank Allison K
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear Allison K, Thank you for the positive review, we are delighted that you enjoyed your overall accommodation experience here at Hotel Jen Penang. We are excited to inform that we're are commencing the first phase of our guest rooms and Club floor enhancement program. The newly refurbished rooms will be amazing and we can't wait to have you back... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

What can I say, the caption summed it up. I was given a room that's infested with bed bugs and my experience was horrible, I woke in the middle of the night at 2am as it became so unbearable. They bit all over both my arms and my face. I do give credit though to the hotel manager that was... More 

Helpful?
Thank 435jasminel
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear 435jasminel, I apologise about the bugs issue in the room, and it should not have been the case as we always maintains high levels of vigilance and we perform regular inspections. The comfort of our guests is a top priority and we are very sorry to hear about this. We have rectified the issue immediately with the department concerned.... More 

Singapore, Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel was said to be recently renovated, but that is only in the public areas. The rooms are still 90's furnished, and the wooden furniture shows signs of major wear and tear. Bathtub drain wasn't working, and shower water pressure is so low. Soundproofing is quite bad, and we can hear people from the corridor and other rooms. Only redeeming... More 

Helpful?
1 Thank Dallas G
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear Dallas G, Thank you for staying at Hotel Jen Penang. We are truly sorry about your stay experience at our hotel. The hotel has just started the enhancement work in mid-July and a fresh and new look is on the way. Nevertheless, we glad you enjoyed the good location, service from our team, and the clean room. Please come... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed there for a total of 3 nights. Location was great as the hotel is conveniently situated next to a shopping mall & the Komtar Tower. Moving around town was a breeze as there are many buses (including the free shuttle bus service) which stop at the Komtar Tower. Hotel is also within walking distance to the New Lane Food... More 

Helpful?
Thank RiffeC
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear RiffeC, Thank you for your review in Tripadvisor. Thank you for your compliments and it is so good to hear that you enjoy the great location of the hotel and the service from our team. We look forward to welcoming you back again. Best regards, Gavin Weightman General Manager More 

brisbane
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a three night stay in early June. My mother had a room on level 16 on the executive floor which was well appointed and had great water views. My wife and I had an executive room on level 13 (also well appointed) with views of the old town. Never got tired of this view! After looking at some reviews... More 

Helpful?
2 Thank marsala20
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear marsala20, Thank you so much for this 5 star review in Tripadvisor. . Glad to know that you had a pleasant stay with us and most importantly, the service rendered by our staff! It will be our goal to be sure we continue to deliver the best experience for you and all of our guests in the future. Thank... More 

Medan, Indonesia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

this hotel is one of the most favorite for me, I like everything in this hotel, strategic location, the rooms are spacious and clean with a large bed (single beds par with queen size), a spacious lobby, and affordable price. but at this hotel has a high price, the food is not too much and not tasty to me

Helpful?
Thank JeniferTania
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear JeniferTania, Thank you for staying with us. We are delighted to know that we are one of your most favourite hotel. I hope that the next time you find yourself in Penang, you choose to stay with us again! Best regards, Gavin Weightman General Manager More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

Jen Hotel is located in the heart of Penang and directly next to Komtar tower. It is easily accessible from the mainland and very near to the expressway. Apparently it was Shangri-La Hotel and now rebranded as Jen Hotel. So the interior is kinda old but more importantly their service is great. Their waiters, house-keepers to the receptionist are courteous... More 

Helpful?
Thank Jau Kay K
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear Jau Kay K, We are so glad to hear that you enjoyed your stay with us, particularly the great service rendered by our team. We look forward to your next visit with us again! Best regards, Gavin Weightman General Manager More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Jens Hotel (previously Traders Hotel) will always be first choice whenever I come Penang for business trip. Pros: Staffs are friendly and helpful. Hotel provide free shuttles to FTZ and Batu Feringhi. Surrounded by 3 malls, nearby to the Heritage site and pubs. Authentic Penang foods easily accessible nearby. Cons: It's still look exactly the same after 10 years ago... More 

Helpful?
Thank Dylan T
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear Dylan T, Thank you for this review and compliments on our hotel. We are pleased that you have stayed with us several times and thank you for this. We are also pleased to inform that renovation is indeed in the planning soon. Thank you once again and we look forward to welcoming you back soon! Best regards, Gavin Weightman... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 4 weeks ago

clean,efficient,very good,safe,great carpark....small quirks..quiet good bfas,but .salad selection poor, cheeseboard poor, ,no one to park car when we arrived,1990s TV in room. we were facing wasnt good...the round dome and side of pranggin mall. rm 1001

Review collected in partnership with shangri-la.com

Helpful?
Thank pekhonggoh
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear pekhonggoh, Thank you for staying at Hotel Jen Penang and sharing your experience with us. We appreciate your feedback and will look into areas of improvements. Once again, thank you and we look forward to your next visit with us. Best regards, Gavin Weightman General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Price Range: $61 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang 4*
Number of rooms: 443
Reservation Options:
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Style:
#5 Business Hotel in George Town
#7 Luxury Hotel in George Town
#8 Family Hotel in George Town
#11 Romantic Hotel in George Town
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