We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Hotel Jen Penang

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Jen Penang
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

1,637 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,406: English reviews
Singapore
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

Malls are within walking distance with the bus terminal just behind the hotel that has the hop on hop off shuttle. The hotel staff are really helpful when asking them for directions and room service. Will stay there again when in penang.

Helpful?
Thank doraf435
Singapore, null, Singapore
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW via mobile

Not just it is in the heart of most blogged food places, hotel Jen is also a stone throw away from major shopping centres! Customer services are excellent. Rooms are clean. Will come back to this hotel again if I go back penang.

Helpful?
Thank Syndi G
Hong Kong, China
1 review
3 of 5 stars Reviewed yesterday NEW

I stay at the hotel from Aug 18-21. The staff I met (from the reception, luggage counter and tidying up) are helpful, friendly and professional. Thank you for the staffer at the luggage counter for showing me the way to scenic spots in detail and clearly, and the check-in lady for her hospitable service. Location is excellent as it is... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank HKJ0ey
Jakarta, Indonesia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Traveled with a group of 18 friends to Penang island, Malaysia. Penang island is a popular destination for local foodies and foodies alike from around the world. We went there for the food and of course, durian as the king of fruits. Apart from food and fruit, we were rather picky as to which hotel to stay in throughout our... More 

Helpful?
Thank Ali C. H
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Excellent location, very friendly staffs at counter and staff at info counter. However, the first counter staff who checked us in, did not state that we paid some taxes. Thus we had to pay again when we checked out. Though it was not much money, but this was just something they should take note of.

Helpful?
Thank Diza Q
A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW via mobile

Highly recommended for the location. All Penang food are within walking distance. We booked two rooms as they do not have rooms for 4. The price for the hotel room is less than $100 per night. Breakfast in the hotel was provided and the spread was good.

Helpful?
Thank A TripAdvisor Member
Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed 4 nights at this Shangrila group hotel. Service was excellent with Front Desk manager Calvin who upgraded usto Club lounge. Bcos of his good service, I cancelled a stay at another hotel and stayed longer at Hotel Jen. Good service too from Wendy, Charmain and Jessica (in the lounge). Being a older hotel, the extra service is what's needed... More 

Helpful?
Thank hsf2001
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear hsf2001, Thanks for your second 5-star review! We are so glad that you enjoyed the excellent and sincere service provided by our power packed team. Thanks for your compliments again, we will convey your kind words to our team. We look forward to your next visit with us! Best regards, Gavin Weightman General Manager More 

Manila, Philippines
Level Contributor
215 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Rooms are clean but smells tired and old. Bathroom badly needs to upgrade too. Service is still good, breakfast is above average, hotel rate a bit high for its facilities. Their conceirge is efficient and helpful. Overall, you get better value from the hotel in front of Jen Hotel.

Helpful?
Thank MikeCarmona
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear MikeCarmona, Thank you for staying at Hotel Jen Penang and sharing your experience with us. We are pleased to inform that we have commenced the first phase of our guest rooms and Club floor enhancement program. On a brighter side, we are glad you enjoyed the efficient and helpful service. Thank you again for this review and we look... More 

Singapore, Singapore
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

It is a standard business hotel, but rather dated. Thankfully, the hotel is undergoing renovations at the moment. So things should improve in the near future. Service was friendly and prompt. The receptionists and concierge were always smiling. We stayed on the 11th floor. The room was not spacious but okay for two persons. The furnishing were all quite old.... More 

Helpful?
Thank SeahCS
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear SeahCS, Thank you for your review in Tripadvisor. It is great to hear that you enjoyed your stay and most importantly, the service from our team. We are glad that you managed to explore the nearby hawker centres and shopping malls. Please come back soon, we look forward to your next visit. Best regards, Gavin Weightman General Manager More 

Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel room is dated but the location is unbeatable. It is next to 2 indoor malls. There are food courts and lots of restaurants to choose from. It is right next to the bus terminal. You can catch the free CAT bus. This hotel also offers shuttle bus to the Golden Sands Resort at the beach. Although, they advertise... More 

Helpful?
Thank C S
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear C S, Thank you for staying at Hotel Jen Penang and sharing your experience with us. Being in the heart of George Town, we hope our guests have a fuss-free experience from the very moment they start making their ways to our hotel. It's great to know that you've enjoyed the hotel's excellent location, room and complimentary shuttle service... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,024 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (657)
Viewed
Hotel & Grounds (110)
Viewed
Pool/Beach Area (18)
Viewed
Dining (41)
Viewed
Room/Suite (184)
Viewed
Bathroom (47)
Viewed
View from Room (37)
Viewed
Business Center/Function Rooms (4)
Viewed
Family/Play Areas (2)
Viewed
Other (214)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (357)
Viewed
Adult Pool (14)
Viewed
Amenities (74)
Viewed
Children's Pool (3)
Viewed
Club Room (31)
Viewed
Deluxe Room (28)
Viewed
Executive Suite (51)
Viewed
Malaysian Suite (79)
Viewed
Dining (26)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Room/Suite (3)
Viewed
Business Center/Function Rooms (1)
Viewed
Dining (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travelers also viewed these George Town hotels
0.0 mi away
The Wembley – A St Giles Hotel, Penang
0.3 mi away
Sunway Hotel Georgetown Penang
1.0 mi away
The Royale Bintang Penang
The Royale Bintang Penang
#14 of 77 in George Town
4.0 of 5 stars 490 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Bayview Hotel Georgetown Penang
0.2 mi away
Le Dream Boutique Hotel
Le Dream Boutique Hotel
#2 of 77 in George Town
5.0 of 5 stars 278 reviews
0.5 mi away
GLOW Penang
GLOW Penang
#19 of 77 in George Town
4.0 of 5 stars 545 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Price Range: $62 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Hotwire, Travelocity, Agoda, Priceline, Orbitz, Expedia, Hotels.com, Odigeo and Asiatravel.com Holdings so you can book your Hotel Jen Penang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#8 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay