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Hotel Jen Penang

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Hotel Jen Penang
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1,662 Reviews from our TripAdvisor Community

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Showing 1,428: English reviews
Singapore, null, Singapore
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

First time trying out this hotel, overall experience is not bad. Rooms are abit old but the basics are there. Their breakfast and lunch buffet spread seems like the same for few days, I'd notice the noodle soup counter having the same thing for like 2 bf and 2 lunches. They got a very nice real fresh juice counter but... More 

Helpful?
Thank Walter S
San Diego, California
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

Room is old and dirty and it's not worth the value since the price is not cheap. Location is good since it's right next to shopping complex but it doesn't even have an elevator from the parking garage to lobby. you would have to use stair and carrying all your belonging through it. What a horrible experience I have.

Helpful?
Thank angelcat15
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear angelcat15, Thank you for taking time to write this review and I am sorry to read of your disappointing experience at our hotel. Nevertheless, we glad to inform that we are currently undergoing the first phase of our guest rooms and Club floor enhancement programme. Your feedback is valuable to us and have well taken note on your comments... More 

Singapore, Singapore
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Conveniently located in Georgetown which makes it accessible to many famous Penang eating places. It is however 20 minutes away from Gurney Drive by car which has better shopping. The rooms were large but it's age was very apparent. Did not feel particularly clean nor smell good. Wifi is free with good signals. It's disappointing as I have come to... More 

Helpful?
Thank Lovetotravelalot7
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear Lovetotravelalot7, Thank you for sharing this review in Tripadvisor. Please accept my sincere apologies for some of the inconvenience that had caused unpleasant experience. It is certainly not our intent to disappoint you. We are happy to inform that the hotel is now undergoing an enhancement programme and a fresh and new look is on the way. We hope... More 

London, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed in room 808 on the 25th August 2016 for a night. Checked in after midnight as my flight was delayed. Hotel location is good. You could walk to the bus station and shopping malls. There is a 7eleven opposite. Front office staff were ok. I'm a golden circle member but there was no priority check in or check out.... More 

Helpful?
Thank Michelle T
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Located in Georgetown next to 1st Avenue shopping complex. At time of stay, the hotel is under upgrading. Some rooms are already with LED TV but some lower floor rooms are with the old tube TV. The concierge are hiply style - wearing jeans and light blue shirts - nice.

Helpful?
Thank fariz j
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear fariz j, Thank you for sharing this positive review on Hotel Jen Penang. I am happy that you had an enjoyable and comfortable stay at our hotel. I look forward to welcoming you back on your next visit to Singapore. Best regards, Gavin Weightman General Manager More 

Singapore, null, Singapore
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Located at the heart of Georgetown, staffs were very approachable and friendly. Room were not very spacious but good enough for my family of 3. Bathroom amenities need improvement though. The water from the heater is not warm enough however much we tried to adjust and the sink seem to be clogged as they water took forever to flow down.

Helpful?
Thank Jynnie
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear Jynnie, Thank you for staying at Hotel Jen Penang and sharing your experience with us. We appreciate your feedback on the water temperature and bathroom and will look into these with our team. Thank you again for this review and we look forward to having you stay with us again soon. Best regards, Gavin Weightman General Manager More 

Kuala Lumpur
Level Contributor
350 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is refurbished and is in the heart of Penang within walking distance to the heritage area. Great food, great shopping and great photo ops. The hotel is old but hats off to the management for making it contemporary. Service is efficient. Parking is a little short, but appreciate the hotel to manage the parking and try to reserve... More 

Helpful?
Thank tony12cu
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear tony12cu, Thank you for sharing this review on TripAdvisor. It is good to know that you found your stay comfortable and enjoyed the amenities provided. Thank you for the compliments to the team as well. We will be very happy to have you back again. Best regards, Gavin Weightman General Manager More 

Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed 1 week ago

After a tiring journey from KL, my family and I reached the hotel around 3.30pm to check in hoping can get a rest. To our horror, the receptionist told us that our room will only be ready in 1 hour time. Excuse given is the hotel in going through a renovation. Not sure what it has got to do with... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank Peter T
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear Peter T, Thank you for staying at Hotel Jen Penang and sharing your feedback on your recent stay in Tripadvisor. We are truly sorry about the experience recently at our hotel, especially during check-in. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We should have been... More 

Hong Kong, China
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We didn't stay here but we dropped by twice before heading back to the Shang rasa sayang. We also had happy hour at the lobby lounge. The lady staff at the lobby lounge was very friendly, helpful and sincere! The front office and concierge staff who assisted us in getting a cab were also attentive and helpful.

Helpful?
1 Thank Ro C
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear Ro C, Thank you for your compliments. It's great to hear that you enjoyed the friendly, helpful and sincere service from our team. Please come back soon, we look forward to your next visit. Best regards, Gavin Weightman General Manager More 

Kuala Lumpur, Malaysia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed in other Hotel Jen's and Shangri-La's around the world and I have come to expect certain standards when it comes to these hotels. I'd pay a little bit extra because I know that I can expect good service and quality. However, I was sorely disappointed for my stay at Hotel Jen Penang. Where do I start? Let's... More 

Helpful?
Thank Allykay88
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear Allykay88, Thank you for staying at Hotel Jen Penang and sharing your experience with us. Thanks for being our supporter and as a regular guest of Hotel Jen and Shangri-La, we are particularly keen to get feedback from our regular and loyal customers. Please accept my sincere apologies for some of the inconvenience that had made you felt uncomfortable.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Price Range: $61 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang 4*
Number of rooms: 443
Reservation Options:
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#8 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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