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We had high hopes for this resort,having read all the excellent reviews. Not impressed by being kept for well over an hour in reception until the very minute they decide all rooms become available.(We could not understand why our tour company decided to transfer us over to the island so early...but that’s another review!) We were not offered a drink or cold towel so the stay didn’t begin well. The hard sell of evening meals and the implication that all the restaurants would be fully booked unless we made immediate decisions whilst sitting hot and sweaty in reception did not help our ever increasing stress levels. We realise this is hotel policy and not the fault of the staff. Although the setting is beautiful,the atmosphere was the complete opposite of tranquil as our stay unfortunately coincided with an event involving huge groups taking competitive selfies and enjoying a raucous party vibe as part of a suncream promotion. This made the resort feel tawdry and cheap as opposed to the premium location it professes to be. Prices are very high compared to everywhere else we visited during our extensive travels of Malaysia.Can’t help feeling whoever owns this place is taking advantage of a captive audience! We certainly enjoyed much better food elsewhere in this lovely country. I just hope the staff are recompensed accordingly from the huge profits someone is making as they work very hard and are always pleasant and cheerful. We were particularly impressed by Rehman in the Jamu bar who is charming and certainly goes the extra mile to ensure his guests feel so welcome. Would not return here.Maybe we were unlucky but it was not the anniversary celebration we had anticipated!…
We just got back from our 3rd stay at the beautiful hideaway resort. We have been coming as a family every year and it is so nice to be welcomed back each time with warm and familiar faces. The rooms, grounds and facilities are always immaculate. I tried the spa for the first time and it was amazing. Thank you to Hayati there for an unforgettable experience. Special mention to Darwin who is always so friendly and hospitable accommodating to our every need, and to Tinod, Dheven and Dharman who work tirelessly and make us feel so at home each time. We really look forward to seeing all of you upon our return trip each year. Only let down is that this time around the fine dining restaurants had been removed from the residents package and that the buffet at Chapmans Bar had been changed to an a la carte menu (although in saying that the portions and quality of food is still superb but we miss the grilled meats and variety of assortment). We also noticed more large groups coming in making it less peaceful than usual. They should be capped so not to disturb the rest of the guests enjoyment. Apart from that, kudos to the teams there for maintaining the standard expected of the YTL groups.…
The resort is really lovely and we enjoyed the spa villa above the water. Unfortunately you can’t swim at the beach on the reception side of the resort but the pool was lovely. The positives: Staff always attentive and great Room was big and huge bath Quiet and no crowds at the pool, no rush for sun beds Food at breakfast and the seafood restaurant was great Weather was perfect The twilight boat cruise was great The negatives: There are no options to eat or drink outside of the high cost of the resort food and drink. It would be great to have a low cost alternative for soft drinks and snacks The resort is spread out. I struggle to walk a distance and you have to walk everywhere - even to get from your room to the bus stop to wait for transport. You have to catch transport to breakfast and to the only swimming beach. You also have to walk to the pools and can’t just duck back to the room We flew into KL and it is a 4 hour transfer to the harbour and then a short boat trip to the island Not sure why they clean the room twice a day but it keeps you clean! Special shout out to Rehman at the Jabu bar near the spa pool. He was fantastic!…
Beyond the natural stunning beauty you will be exposed to when staying at Pangkor Laut Resort, the true gem of this location is the people and the hospitality. We were warmly welcomed and looked after our whole stay, nothing was too much and we felt truely pampered. Definitely worth visiting if you are looking to unwind and be surrounded by nature.…
This resort really exceeded our expectations. Everything from the welcome at the jetty to the lovely villa's (we stayed in one of the hill villa;s) was perfect. It's a small island but because the restaurants and the beach are located on different areas on the island it doesn't feel too small. Would love to go back!…
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