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Impiana Hotel Ipoh

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Impiana Hotel Ipoh
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376 Reviews from our TripAdvisor Community

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Showing 352: English reviews
Kuala Lumpur, Malaysia
Level Contributor
125 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Impiana Ipoh used to be the best hotel under the name of Royal Casuarina long time back. But today, sadly, it has been run down especially many areas needs refurbishments namely; the guest rooms, restaurants, meeting rooms, lobby areas, etc. It would lose more customers if up keeping & maintenance is not done properly & appropriately. Even the lobby areas... More 

Helpful?
Thank HO D
Colombo, Sri Lanka
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Stayed many years ago when I was a kid. Was fine. Then few years ago was okay. Now it is probably one of the worst hotels in the world. Rooms are old and shabby. Very little works in the room. Electrics are hazards. Beds terribly uncomfortable. Bathrooms very old. Worst of all....aircon is more like hotair. Absolutely dreadful. Absolutely, absolutely... More 

Helpful?
Thank 490SSS
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for your constructive feedback on our property. We apologize for the unpleasant stay recently. It was indeed regretful. We appreciate you bringing it to our attention for improvement. Please accept our apologies and rest assured that we already addressed the issues and taken rectification steps. For your information, we already resolved the air-condition issue and now... More 

Travelers are raving about these Ipoh hotels

Kuala Lumpur
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed July 11, 2016

We were lucky enough to win a night's stay in the Impiana and decided to pay for an extra night and make a weekend of it, exploring Ipoh. We were in a suite and we were really looking forward to it.... until we got into it. The carpets were old and mottled with stains. The walls and ceiling were cracked... More 

Helpful?
1 Thank WendallKL
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

We would like to thank you for leaving a review of your stay. We are disappointed to hear that your stay was not as pleasant as expected. Our hotel will be undergoing refurbishment project involving our guest rooms, dining and banquet facilities. With this in plan, it should be able to address the issues that you have raised. The project... More 

Petaling Jaya, Selangor, Malaysia
Level Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 11, 2016

I surprised myself when I realized that I had never made a review of this hotel. I may have a soft spot for this place as I have been a guest since the very beginning. Over the years it has its ups and downs but it has never let me down. They are not perfect but they have their own... More 

Helpful?
1 Thank Jdread2000ad
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you so much for taking the time to leave your feedback, it is particularly pleasing to read such remarkable comments from a returning guest. We do appreciate that you have taken the time to write a review about your experience at our hotel. It is particularly pleasing to read such remarkable comments from a returning guest. Thank you very... More 

Sarawak
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 11, 2016

Hotel is a bit outdated but overall room is large, clean and value for money. Breakfast is good with reasonable amount of choices. Hotel is some distance from the main town though and unless you have your own transport, it would be preferable to choose other hotels located in the town area unless of course if peace and quietness is... More 

Helpful?
Thank Lala185
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for posting a review and taking the time to share your experiences of the Impiana hotel ipoh. We are glad that your stay was enjoyable and that we met your needs and expectations. We hope we can welcome you at the hotel again very soon. Best regards, Tony Lim More 

1 review
3 of 5 stars Reviewed July 6, 2016 via mobile

The room is big, clean, reasonable price, good location, very convenient to the famous restaurant like dim sum, chicken rice, Starbucks. Shopping centre like Ipoh parade. Tourist attractions like Qing Xin Ling cultural village, Concubine lane. If you are traveling to Ipoh, you can consider to stay here.

Helpful?
Thank Kok Leong T
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for taking the time to write a review on TripAdvisor and for recommending us. It certainly sounds like you made the most of your stay at the hotel, and we are glad that you were able to explore the surrounding areas. We look forward to welcoming you back in the future. Best regards, Tony Lim More 

ohio
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed June 9, 2016 via mobile

We stayed here for 2 nights for a long family weekend. Lobby area and restaurant are pretty clean, but that's a far as it goes. Bathroom had tiny ants and mold on the ceiling. The carpet by the bathroom door was threadbare. The pluses to this hotel was the bed was comfortable and the breakfast buffet had many decent choices.... More 

Helpful?
1 Thank diana1070
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for posting a review following your recent stay at the Impiana Hotel Ipoh. We have taken note on your comment regarding the physical conditions of the hotel and we are pleased to inform you that these areas will be upgraded very soon. Nonetheless, we are pleased to hear that you enjoyed the comfortable bed and your breakfast at... More 

Petaling Jaya, Malaysia
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 7, 2016 via mobile

You are greeted by that stale, old 'woody' smell. The hotel lobby is spacious, but feels very empty. The room is old fashioned except for the paintings. The Deli - the eatery where I had my breakfast was not satisfactory. The floor was dirty especially towards the walls. There were many flies, especially on the 2nd day. There were flies... More 

Helpful?
Thank sulochini
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for your feedback in regards to your recent stay with us and your kind words about our Front Office Associates. We apologize if we did not meet your expectations on this occasion. Since, we have shared your experience with our team with regards to our dining experience at The Coffee House. We are in the midst of upgrading... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed May 17, 2016 via mobile

It used to be one of the best hotel in Ipoh but competition of new hotels makes impiana lose it's luster. Ir definitely needs some refurbishment especially the carpets that might be the origin of an unpleasant smell. The service is of high quality though and it is close to the old town. Still a good compromise of money and... More 

Helpful?
Thank Cindy2310
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for your review. We are glad that you enjoyed your overall stay and were satisfied with the quality of service, as well as our great location. Your feedback regarding the carpet has been noted and remedial works are currently underway. We hope to have the pleasure of welcoming you back in the future. Best regards, Tony Lim More 

penang
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 17, 2016

Although an old hotel but a very confortable to stay, less noise to compare town hotel, service tremendously good. Reccomended to visitors and I give 5 stars. Facilities equavalent to 5 stars hotel, Friendly and Charming front office staffs. Responsiblity from Sales Staffs and so do the F&B staffs. Keep it up.

Helpful?
Thank datoZul
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for this great review! We do appreciate that you have taken the time to write a review about your recent experience at our hotel. Thank you very much indeed for the positive comments on the facilities offered at Impiana Hotel Ipoh House and in particular your kind words about our employees. We really appreciate when guests... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Impiana Hotel Ipoh is the leading business hotel in Ipoh city and preferred medium sized hotel amongst local residents, tourists and international corporate because of our commitment to high international standards of service throughout the hotel. The Impiana Hotel Ipoh, Perak is ideal for both business and leisure travelers with a business club lounge, high speed connectivity, convenience store, modern banquet facilities and great eateries to suit every occasion. ... more   less 

Additional Information about Impiana Hotel Ipoh

Address: 18 Jalan Sultan Nazrin Shah, Ipoh 30250, Malaysia
Location: Malaysia > Perak > Kinta District > Ipoh
Price Range: $38 - $52 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Impiana Hotel Ipoh 4*
Number of rooms: 168
Reservation Options:
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Also Known As:
Impiana Casuarina Ipoh
Hotel Style:
#5 Luxury Hotel in Ipoh
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