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Impiana Hotel Ipoh

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Impiana Hotel Ipoh
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383 Reviews from our TripAdvisor Community

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Showing 359: English reviews
Ipoh, Malaysia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

A pleasant surprise awaits me upon arrival at the hotel to be greeted by a rather friendly staff. He is the new F&B Manager En. Razak. His unique smile and warm hospitality and with an experienced of over 20 years it was heart warming. With his personal touch into looking at our needs for an international event coming up sometime... More 

Helpful?
Thank Louisthemaestro
Singapore, Singapore
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel is really in need of major renovation. Bathroom was so out of shape, stains are everywhere in the bathroom especially on the toilet. Shower curtain looks like those in the sleazy hotel you saw on tv. Whole room only got 1 powerpoint! Stains on bedsheets. TV reception is worse than my home!! It is definitely not worth the... More 

Helpful?
Thank ChrisLee146
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for your feedback with regards to your recent stay. We regret to hear the shortcomings and we already making plans for rectification works. Our hotel will be undergoing refurbishment works very soon and slated to be completed in stages. We hope we will have an opportunity to welcome you back. Best regards, Tony Lim More 

Travelers are raving about these Ipoh hotels

Kuala Lumpur, Malaysia
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

2 days before arriving in ipoh, I called the hotel and requested an early check in. half an hour prior to arriving, I call again and got informed no room was available. But we still decided to check in and were in no hurry to get a room. Suprisingly upon arrival, a room was ready. Thats the extent of my... More 

Helpful?
Thank BalGill81
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for posting a review following your recent stay at the Impiana Hotel Ipoh. We are disappointed to hear that your stay was not as pleasant as expected. Please accept our apologies regarding the issues experienced. We have shared your experience with our team regarding these issues and undertake further training to avoid recurrence and steps have already been... More 

Kuala Lumpur, Malaysia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

A dull and dreary hotel in desperate need of a major refurbishment. Everything from the walls and furniture, to the tiles and fittings were cracked, peeling or loose. Aircon was noisy and freezing cold and the front door had stains from what looked like a spilled drink from quite some time ago. The carpets were so filthy, I kept my... More 

Helpful?
Thank jend77
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for your constructive feedback on our property. We apologize if we did not meet your expectations on this occasion. For your information, our hotel will be undergoing refurbishment project involving our guest rooms, dining and banquet facilities. With this in plan, it should be able to address the issues that you have raised. The project will... More 

seremban
Level Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

No one was on hand to help bring in bags. Check in was very slow even though there were not many people. Reception area was dim with lights turned on only when people were coming in. Had ala carte food in the coffee lounge with the service being very slow (staff busy chatting), and the food was tasteless and the... More 

Helpful?
Thank marilyne2375
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for your feedback in regards to your recent stay with us. We noticed that you were not entirely satisfied with the service you received and while this is of course regrettable, we appreciate you bringing it to our attention in order to further improve on this. I have since shared your experience with the team and will undertake... More 

Paris
Level Contributor
244 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel looks nice from outside. Meeting rooms and lobby look fine. Breakfast is quite good. We got a room that was rather spacious. The staff is nice. THe pool is quite good and adequate for a good swim. And I think that's all about good news. Mostly the room was the issue. The bathroom is smallish, with sink and... More 

Helpful?
1 Thank flyingFrenchman29
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for your feedback on our hotel. We are disappointed to hear that your stay was not as pleasant as expected. We appreciate you bringing it to our attention in order to further improve on this. Please accept our apologies regarding the issues experienced. Rest assured the maintenance and housekeeping issues mentioned will not be overlooked, steps have already... More 

Kuala Lumpur, Malaysia
Level Contributor
129 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I grew up in Ipoh and spent the better part of the 1990's and 2000's in the city. Impiana (then Casuarina) was the benchmark of luxury hotels in the city. Sadly, this isn't the case these days. The hotel is very old and feels tired. Once you step into the lobby you will know what I mean. It feels like... More 

Helpful?
Thank CKJmark
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for your feedback in regards to your recent stay with us. We apologize if we did not meet your expectations on this occasion. Since, we have shared your experience with our team with regards to our room services. Our hotel will be undergoing refurbishment project involving our guest rooms, dining and banquet facilities. With this in plan, it... More 

Kuala Lumpur, Malaysia
Level Contributor
139 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Impiana Ipoh used to be the best hotel under the name of Royal Casuarina long time back. But today, sadly, it has been run down especially many areas needs refurbishments namely; the guest rooms, restaurants, meeting rooms, lobby areas, etc. It would lose more customers if up keeping & maintenance is not done properly & appropriately. Even the lobby areas... More 

Helpful?
Thank HO D
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you for posting a review following your recent stay at the Impiana Hotel Ipoh. We have taken note on your comments regarding the physical conditions of the hotel and we are pleased to inform you that these areas will be upgraded very soon. We will look into the issues and take these as our concerns. Once again, thank you... More 

Colombo, Sri Lanka
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed August 20, 2016 via mobile

Stayed many years ago when I was a kid. Was fine. Then few years ago was okay. Now it is probably one of the worst hotels in the world. Rooms are old and shabby. Very little works in the room. Electrics are hazards. Beds terribly uncomfortable. Bathrooms very old. Worst of all....aircon is more like hotair. Absolutely dreadful. Absolutely, absolutely... More 

Helpful?
Thank 490SSS
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for your constructive feedback on our property. We apologize for the unpleasant stay recently. It was indeed regretful. We appreciate you bringing it to our attention for improvement. Please accept our apologies and rest assured that we already addressed the issues and taken rectification steps. For your information, we already resolved the air-condition issue and now... More 

Kuala Lumpur
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed July 11, 2016

We were lucky enough to win a night's stay in the Impiana and decided to pay for an extra night and make a weekend of it, exploring Ipoh. We were in a suite and we were really looking forward to it.... until we got into it. The carpets were old and mottled with stains. The walls and ceiling were cracked... More 

Helpful?
1 Thank WendallKL
TonyLimKB, General Manager at Impiana Hotel Ipoh, responded to this review

We would like to thank you for leaving a review of your stay. We are disappointed to hear that your stay was not as pleasant as expected. Our hotel will be undergoing refurbishment project involving our guest rooms, dining and banquet facilities. With this in plan, it should be able to address the issues that you have raised. The project... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Impiana Hotel Ipoh is the leading business hotel in Ipoh city and preferred medium sized hotel amongst local residents, tourists and international corporate because of our commitment to high international standards of service throughout the hotel. The Impiana Hotel Ipoh, Perak is ideal for both business and leisure travelers with a business club lounge, high speed connectivity, convenience store, modern banquet facilities and great eateries to suit every occasion. ... more   less 

Additional Information about Impiana Hotel Ipoh

Address: 18 Jalan Sultan Nazrin Shah, Ipoh 30250, Malaysia
Location: Malaysia > Perak > Kinta District > Ipoh
Price Range: $41 - $56 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Impiana Hotel Ipoh 4*
Number of rooms: 168
Reservation Options:
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Also Known As:
Impiana Casuarina Ipoh
Hotel Style:
#5 Luxury Hotel in Ipoh
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