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The Banjaran Hotsprings Retreat

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1 Persiaran Lagun Sunway 3, Ipoh 31150 Malaysia
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Traveler (2106)
Room & Suite (488)
Dining (240)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 01/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Banjaran Hotsprings Retreat
Updated 01/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 84 hotels in Ipoh
Location
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Travelers' Choice
The Banjaran Hotsprings Retreat is an integrated luxury wellness and spa retreat in Ipoh. The 5-star retreat is situated on a 22.7-acre valley nestled within a cluster of towering limestone hills and features a combination of natural caves, pristine jungle, waterfalls and geothermal hot springs. It is a self-contained sanctuary consisting of 45 luxury villas offering holistic wellness and spa experiences inspired by authentic Malaysian practices. New Update Effective 09th Nov 2020 until further notice In line with the CONDITIONAL MOVEMENT CONTROL ORDER (CMCO) announced by the Government of Malaysia, Spa & Wellness Centre, Main Swimming Pool, Hot Dipping Pool, Dr Fish Pool, Reflexology Pool, Ice Dipping Pot, at our Retreat will remain closed. These precautionary measures are in place to protect our Guests and Staff. We apologized for the inconvenience. Thank you for your understanding.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Meeting rooms
Spa
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Indoor pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Wine / champagne
Car hire
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Manicure
Massage
Pedicure
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Butler service
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Great View
Languages Spoken
English, Chinese, Malay
1,225Reviews57Q+A100Room tips
Traveler rating
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Popular mentions
merc8989 wrote a review Oct 2020
kuala lumpur645 contributions184 helpful votes
Read the many excellent reviews and went there with high expectations. The huge price tag compounded the expectations. Stayed 2 nights at the garden villa. There were areas of excellence with equally many areas falling below expectations. These are summarised below: Excellent 1. The tranquility of the retreat among the natural setting...limestone hills, trees, stream, etc. Low density too. 2. The natural hotspring, both in the private villa and in the lake. The private jaccuzi with warm hotspring water and the individual hotspring pots beside the lake are amazing and the real selling point. 3. The spacious and comfortable garden villa with swimming pool, jaccuzi and open air lounge. Relaxing and can spend the whole day without leaving. However the occassional mosquito bites and big black ants can be a nuisance. Insect repellent spray available. Good 1. The staff are generally hospitable and friendly. However the staff at Pomelo cafe need to be more alert and their communication skills need improvement. During breakfast, tables are not cleaned effectively, orders taken incorrectly and command of English is poor. Brewed black coffee was delivered instead of capuccino, cutlery given was incomplete and communication was a problem . Fortunately, there was one staff who stood above the rest, Veron. He was so cheerful, enthusiastic and friendly. He drove the buggy and is an excellent ambassador for the retreat. 2. Gym, skybar n Jeff Cellar Decent equipment at the gym and good view from the low skybar. As for Jeff Cellar, we could not get a booking as advance booking is required, at least 2-3 days. At Rm595 per person for set dinner excluding drinks, this was way too expensive anyway. 3. Ample covered car parks appreciated. Average 1. Pomelo Cafe The ala carte breakfast presentation was good but generally taste blend. Roti canai was tasteless, nasi lemak prawns were not fresh and service found wanting. The pricing for lunch and dinner is too expensive. 2. Interrupted sleep The noise from the flow of hotspring water in the middle of the night can be unbearable I believe the flow is under the outdoor lazy chairs next to swimming pool. Constant sound of flushing water and topping up. 3. Wrongly charged for consumption of in house bar items. Although reversed, it is quite upsetting, for a stay at a pricey resort. Generally we had a good comfortable stay with the hotspring and tranquility setting the main selling point. But for the pricey accomodation, drinks and average food and the high expectation, the rating is at best 3.5 star.
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Date of stay: October 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Raymond Koh, Other at The Banjaran Hotsprings Retreat
Responded Oct 11, 2020
Dear merc8989, Thank you for sharing your review in our Trip advisor page. We are glad that you had a good overall stay and at the same time we do apologized for some of the shortcomings that you had highlighted. We had shared your review with our Head of Departments for our corrective actions. Continuous of staff training are in progress since some of them are relatively new , however it is not an excuse and we will continue to manage all our guests expectations accordingly. We are happy to note that you had met Veron during your stay and we do agree that he is an excellent ambassador of our Retreat. We will be looking forward for future opportunity to serve you better should you wish to visit us again. Thank you. Best Regards, Raymond Koh Director of Operations
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Shirley T wrote a review Sep 2020
Kuala Lumpur, Malaysia6 contributions
+1
Relaxed and comfortable leisure resort with friendly staffs🥰 Good memories wedding anniversary celebration👩‍❤️‍👨 I hope I can bring my family to experience again soon Thank you for free upgrade to Garden Villa
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Raymond Koh, Other at The Banjaran Hotsprings Retreat
Responded Sep 29, 2020
Dear ShirleyT2000, Thank you for sharing your stay review with us. We are glad that you had a great anniversary celebration and we will be looking forward to celebrate more special occasions with you. Best Regards, Raymond Koh Director of Operations
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Rebecca wrote a review Sep 2020
1 contribution
Overall great experience super love Hotsprings in our villa. A lot of natural greens and Jeff's Cellar restaurant great visit place. Have advance birthday celebration for my hubby, we have a surprise from hotel staffs and restaurant, thank you.
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Date of stay: September 2020
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Response from Raymond Koh, Other at The Banjaran Hotsprings Retreat
Responded Sep 27, 2020
Dear rebeccalsl, Thank you for staying with us and sharing your review. We are glad that you had a pleasant surprise birthday celebration from our team and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
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kelly c wrote a review Sep 2020
Kuala Lumpur, Malaysia4 contributions
We had one of our best and relaxing vacations in Banjaran. Beautiful Mother Nature and we were in awe of the great hotspring lake and limestone caves. Extremely hospitable resort crew and their thoughtful gesture has made our stay so memorable. We already look forward to our next trip there again.
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Date of stay: September 2020Trip type: Traveled with family
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Response from Raymond Koh, Other at The Banjaran Hotsprings Retreat
Responded Sep 27, 2020
Dear Miumiucheong, Thank you for choosing us as your vacation venue. We are glad that you had a wonderful stay experience and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
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Nurul wrote a review Sep 2020
Segamat, Malaysia9 contributions
Ive been here with a friend and take the resident package for 3 days 2 night to celebrate my friend's birthday in advance. They prepared a little surprise for us with a room decoration and a cake. My friend really love it. We take the lake villa and it offers the best in term of privacy as the pool and the hotspring is inside the room. The pool is smaller compared to the other room but just enough to cool our body. The breakfast at the Pomelo was superb. We love each menu we ordered. Just that the option for fruits is not available. We didnt go out on the second day and just hang out in the resort using all the facilities available. Best time spent ever especially the hotspring. Afternoon tea is available too. Even after check out, we can still hang around the resort until 7pm. Locker and shower room is free to use at the spa after we check out. Tips to make your money worth: Come for early check in and not to go out of the resort and enjoy yourself there with all the facilities. You wont regret. We definitely come back again next year.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Raymond Koh, Other at The Banjaran Hotsprings Retreat
Responded Sep 27, 2020
Dear Nurul0926, Thank you for sharing your lovely review. We are glad that you had a great birthday celebration with us and we value your compliments. We will be looking forward to see you again next year. Best Regards, Raymond Koh Director of Operations
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PRICE RANGE
$257 - $425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the banjaran hotsprings retreat hotel ipoh
LOCATION
MalaysiaPerakKinta DistrictIpoh
NUMBER OF ROOMS
45
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Frequently Asked Questions about The Banjaran Hotsprings Retreat
Which popular attractions are close to The Banjaran Hotsprings Retreat?
Nearby attractions include Kek Lok Tong Cave Temple and Zen Gardens (4.5 miles), Perak Tong Cave Temple (3.7 miles), and Lost World Of Tambun (0.3 miles).
What are some of the property amenities at The Banjaran Hotsprings Retreat?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Banjaran Hotsprings Retreat?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Banjaran Hotsprings Retreat?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Banjaran Hotsprings Retreat?
Yes, free parking is available to guests.
What are some restaurants close to The Banjaran Hotsprings Retreat?
Conveniently located restaurants include Cuisines Restaurant At The Haven, Jeff's Cellar, and Healy Mac's Irish Bar and Restaurant.
Are there opportunities to exercise at The Banjaran Hotsprings Retreat?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Banjaran Hotsprings Retreat have an airport shuttle?
Yes, The Banjaran Hotsprings Retreat offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Banjaran Hotsprings Retreat?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Banjaran Hotsprings Retreat?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to The Banjaran Hotsprings Retreat?
Many travelers enjoy visiting Tin Alley (5.9 miles).