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Tower Regency Hotel & Apartments Sdn Bhd

Traveler (240)
360
Panoramas (30)
Room & Suite (317)

About

#51 of 68 hotels in Ipoh
Location
Cleanliness
Service
Value
Strategically located within the main business hub of Ipoh city center, Tower Regency Hotel & Apartments combine refined luxury with unparalleled accessibility to provide a uniquely sophisticated living experience.
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Property amenities
Free parking
Pool
Room service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Public Wifi
Sauna
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
284Reviews
2Q+A
45Room tips
Traveler rating
  • 21
  • 82
  • 102
  • 39
  • 40
Time of year
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Popular mentions
Stayed in the penthouse with 3 rooms cos there was no rooms available. 2 rooms with double beds had attached bathrooms. One with 2 single beds had to use the bathroom outside. Room was clean but dated. Reception was friendly but harassed by too many customers. Gave us 2 keys for
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Response from ChongKH, Public Relations Manager at Tower Regency Hotel & Apartments Sdn Bhd
Responded 3 weeks ago
Greetings from Tower Regency Hotel & Apartments , Ipoh . Thank you very much for your candid review of your recent stay at our Hotel . Your feedback is extremely valuable and important to us , as we strive to do better with each and every stay . We greatly appreciate your comments about aspects of the room that need updating and defective amenities . Please rest assure that we will take steps to remedy the shortcomings . Thank you . Have a pleasant day .
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+1
I am very claustrophobic because of my Thalassemia . I got panic attack yesterday when I opened the curtains .. IT’S ONLY A BLANK WALL and NO WINDOW ( just a glass panel ) . I COULD NOT BREATHE..thinking if in hospital , maybe the hospital room does have the real windows and
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Response from ChongKH, Public Relations Manager at Tower Regency Hotel & Apartments Sdn Bhd
Responded 4 weeks ago
Greetings from Tower Regency Hotel & Apartments , Ipoh . Thank you for taking time to write to us regarding your experience with us . we would like to apologize for the disappointment and inconvenience caused . We want to assure you that your satisfaction is important to us . We noted on your concerns raised and we will do our best to fix them soonest . Thank you .
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I booked an apartment at this place for my family and the experience ruined our holiday in Ipoh. First of all, the whole place is old and the furniture is broken and shaking. The sofa is so hard you will have a backache after sitting on it. Even the main door is difficult to
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Response from ChongKH, Public Relations Manager at Tower Regency Hotel & Apartments Sdn Bhd
Responded 4 weeks ago
Greetings from Tower Regency Hotel & Apartments , Ipoh . Thank you for writing to us here at Tower Regency Hotel. We are sorry to hear that your stay at our establishment did not meet your expectations . We apologize for our bad facilities you had encountered . We are aware that when you pay for your stay at our Hotel you expect a nice stay with all facilities in working order . We are extremely sorry for the inconvenience caused and our inability to provide you the complete facilities and comforts . We have taken immediate action against the negligence room services team and will further take every action possible to make sure these problems are rectified . Once again thank you for your feedbacks . Thank you .
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The Tower Regency is a good value, 3 star hotel​ in a good location, near to shopping centres, restaurants and bars. The room that I had was a suite, which was larger than the average room with a sitting area and bedroom. The room was comfortable but in need of renovation. The
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Response from ChongKH, Public Relations Manager at Tower Regency Hotel & Apartments Sdn Bhd
Responded Mar 31, 2019
Greetings from Tower Regency Hotel & Apartments , Ipoh . Thank you for your mail dated 29th. March 2019 . We are happy to hear of your positive association with us . We want every client to enjoy staying with us . At Tower Regency Hotel , we strive our utmost best to ensure all our products , facilities and services meet every customer's expectations . We noted on your concern raised and we will try our best to fix them soonest possible . Once again , thank you for your feedbacks . Thank you .
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IThe 2-room apartment was so run down and found stains on towel and bedsheet. Lighting are so dim especially on the master bedroom and overall are so uneasy during my stay. Outlet from the basin from the kitchenette was clogged and causing water unable to flow out fast. This is
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Response from ChongKH, Public Relations Manager at Tower Regency Hotel & Apartments Sdn Bhd
Responded Mar 26, 2019
Greetings from Tower Regency hotel & Apartments , Ipoh . We were very disappointed to read of your bad experience during your stay with us . Whilst an apology will regrettably not change a bit of your unpleasant experience you encountered . We do extend it with all earnestness and sincerity . We want every client to enjoy staying with us .At Tower Regency Hotel , we strive our utmost best to ensure all our products , facilities and services meet every customer's expectations . For this reason , we have forwarded immediately your grouses to the relevant departments who is responsible for cleanliness , maintenance works and monitoring of staffs to guide and assist us toward continuous improvement in all areas of our Hotel . Once again , thank you for your feedbacks . Please rest assure that we will take the necessary actions to remedy the situation . Thank you .
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PRICE RANGE
$33 - $55 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPerakKinta DistrictIpoh
NUMBER OF ROOMS
211
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