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Swiss-Garden Beach Resort Kuantan

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Swiss-Garden Beach Resort Kuantan
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879 Reviews from our TripAdvisor Community

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There are newer reviews for Swiss-Garden Beach Resort Kuantan
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Showing 787: English reviews
Reviewed 2 weeks ago via mobile

Staying for 2 night this resort have a very unique lobby with water pond surrounding so peaceful when seating at the lobby the check in process was very smooth with friendly staff welcoming us,the first impression when enter the room was very nice superb clean and smell like an orange feel so fresh compliment for housekeeping zulina she's so friendly...

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Helpful?
Thank Arriesya32
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. It was indeed a pleasure having you with us. I am delighted that your stay was memorable especially the services provided by Zulina from the housekeeping department who is indeed an asset to our organisation. Your kind words have been passed on to her. I truly appreciate...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

The location of the hotel was just amazing. The pool was good. The beach was clean and I enjoyed the swim for few hours. The staff is not welcoming and very much lack the sense of hospitality. Roaming around the hotel area while no staff greeting us was kinda disappointing. The staff also lack the skills while talking to the...

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Helpful?
Thank Dawoud88
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan We are indeed glad that you had enjoyed the facilities at the Resort and my sincere apologies for the negative impression reflected and I hope that it will not mar your overall impression of our Hotel as we strive to serve you better in the future. We...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Room is clean and well maintained, facilities are satisfactory, beach is clean. Resort has various activities each day for guests to participate, so won't get bored even just staying in resort. Overall this is a nice place for relax and unwind, definitely will choose to stay here on my next visit to Kuantan.

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Helpful?
Thank York-Hong
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

It is wonderful to know that you had a satisfactory stay with us and thank you for your positive feedback on this occasion. Your feedback is testimony of our colleagues dedication towards our valued guests. It was a pleasure to have you with us and we look forward to you coming back to stay with us at the Resort.

Kyoto, Japan
Reviewed 2 weeks ago via mobile

It's quite typical for older hotels to have a damp smell due to the humidity of the climate. However in this hotel, they have masked the smell with some ungodly sickly sweet aroma that is worse than the usual damp smell. I can't tell you what exactly the smell was, but it was enough to make me check out on...

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Helpful?
Thank AussieGaijin
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

I am truly sorry to hear of your less than satisfactory stay with us and rest assured that we have looked into the issues raised by your good self. Please accept my sincere apologies for the negative impression reflected and I hope that it will not mar your overall impression of our Resort as we strive to serve you better...

A TripAdvisor Member
Level Contributor
5 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

Room is clean and neat. The room allocated to me had a pool and partial view of the beach. Pool and beach is clean and well maintained. Food is good. All staffs that i encountered were courteous, informative and best of all, had a great smile. The hotel has a spa, games room, gym, pub, chinese restaurant. I had a...

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Helpful?
Thank A TripAdvisor Member
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan We are indeed glad that you had enjoyed your stay at our Resort especially the services provided by our team members which are in line with our Swiss garden International brand standards. We do hope that you return to the Swiss garden Beach Resort in the near...

Reviewed 3 weeks ago

Room very clean, facilities was great, food was good and environment very nice. Swimming pool was clean and safety. Near to beach which clean as well. Got wi-fi everywhere. Lobby was too nice. Got free gymnasium, other sports and playground.

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Helpful?
Thank KuYu R
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying at the Swiss garden Beach Resort Kuantan We are indeed glad that you had enjoyed your stay at our Resort and we certainly do look forward to welcoming you back to our Resort when you are next in Kuantan. Thank You,

Shah Alam, Malaysia
Reviewed 4 weeks ago

The is good which facing the sea and swimming pool. The furniture is the room are very old and require refurbishment. I was surprise with the room furniture. The bathroom cleanliness not really good as I can see the dirty part. when I enter the room, I can feel sand on the floor. the night I say, I called room...

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Helpful?
Thank hasnisha
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan We sincerely apologise for the inconvenience that you had been through and immediate action has been taken to rectify this situation. We do hope that you would give us another opportunity to serve you again in the near future.

malaysia
Reviewed 4 weeks ago

it's my 5th stay, and oh my...place getting old despite there is still maintaining going on, especially bedroom, there are still stain on the bed sheet, bath tub and dust on wardrobe and bed frame. The swimming pool are still the same old, the beach still the same but all the deck chair and shade are totally gone...... For dining,...

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Helpful?
Thank blackberrymaster
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Valued Guest, We would like to start by thanking you for sharing your personal feedback from your recent stay with us. It is most unfortunate for us to learn your experience was less than accomodating. Please accept our sincerest apology. We have already started taking remedial measures again to ensure that there is no repetition of this nature again....

Miri, Malaysia
Reviewed 4 weeks ago

We went to Kuantan during Chinese New Year holiday 2016, fur from the madness of celebration with fire crackers. Wow! it was one of my happiest time we past. The reality is weather this time is not that favorable with lot of rain and strong wind (monsoon in the east coast of peninsular Malaysia). The resorts are full of facilities...

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Helpful?
Thank sujitc997
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

I am pleased to not our services and facilities were to your satisfaction. It was indeed a pleasure having you stay at the SBKN and we look forward to welcoming you back again soon. Thank You,

ipoh
Reviewed 5 weeks ago

had trouble on the second night, internet was not stable, had to log out and log in a few times. on the positive note, this was the first time in over 20 years of travel that the room was already cool and it was a wonderful suprise and made me feel special. i felt very happy and i really appreciate...

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Helpful?
Thank abubakarmartin
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for taking time to write us on your feedback. It was indeed a pleasure having you stay with us. I am delighted that your stay was a pleasant one and it was made possible by the service rendered by our team members. Once again, thank you and we look forward to being of service to you in the...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Babysitting
Official Description (provided by the hotel)
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 

Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657 Mukim | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range: $59 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Reservation Options:
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Also Known As:
Swiss-Garden Hotel Kuantan
Swiss-Garden Resort And Spa
Hotel Style:
#2 On the Beach Hotel in Kuantan
#3 Spa Hotel in Kuantan
#5 Luxury Hotel in Kuantan
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Questions & Answers

Here's what travelers have asked, with answers from Swiss-Garden Beach Resort Kuantan staff and other travelers.
9 questions
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Questions? Get answers from Swiss-Garden Beach Resort Kuantan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Be extra charming and don't be afraid to ask for an upgrade. More often than not the hotel staff will try to accommodate.”
 of 5 bubbles AnilJethwa, 2 days ago | Read review
“Book for sea view, & on the higher floor.”
 of 5 bubbles sharsimmonds, 2 weeks ago | Read review
“Best view, clean, comfortable.”
 of 5 bubbles , 3 weeks ago | Read review
“lower floor”
 of 5 bubbles blackberrymaster, 4 weeks ago | Read review
“Rooms are facilitated with all essential stuff you may need; Location of the beach and view from the room is fantastic.”
 of 5 bubbles sujitc997, 4 weeks ago | Read review
5 of 5
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