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Swiss-Garden Beach Resort Kuantan

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Swiss-Garden Beach Resort Kuantan
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877 Reviews from our TripAdvisor Community

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Showing 785: English reviews
Cairo, Egypt
Reviewed 2 days ago NEWvia mobile

Stayed during the monsoon season, so it was raining all day. Good thing is they do have adequate indoor game facilities to keep our children entertained after missing chance to soak into the pool. Game arcade, snooker, ping pong, coloring arts. Only thing is that all these required guest to buy token which i think should be free instead. Thank...

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Helpful?
Thank sweethelwa88
Reviewed 3 days ago NEWvia mobile

Standard dropped drastically, poor service and poor quality. Do not earn a customer's trust.... went there about few years ago, shocked by the standard that has dropped so low. It was better the last time.

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Thank Florence Q
Reviewed 6 days ago NEW

FASCINATING RESORT Been here many times and the recent was in November, 2016 for a business trip. One of the nicest beach resort hotel in Kuantan with spacious room, nice, tidy, clean and equipped with basic amenities. Beach well maintained and clean, while swimming pool was clean and not crowded. Food was great with Seafood BBQ buffet dinner served with...

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Helpful?
Thank edwin y
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for sharing your feedback on your recent stay at the Swiss Garden Beach Resort. I am happy to hear that you had a wonderful holiday and throughly enjoyed all aspects of the Swiss garden Experience. I will pass your kind words of appreciation to the rest of the team who I am sure will be pleased to hear...

Ulu Tiram, Malaysia
Reviewed 1 week ago

The hotel is just by the beach! The building looked aged. Though the room is quite roomy, overall equipment are OK. There's also no smell in the room. Choices for breakfast are not there, varieties are quite minimum.

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Helpful?
Thank CltRoland
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We would like to start off by thanking you for sharing your personal feedback from your recent stay with us. We have noted on your feedback on the breakfast and remedial measures will be taken to further improve on this aspect and our sincere apologies for not having met your expectations. Once again thank you and we look forward to...

Reviewed 1 week ago

Nice Beach!!! absolutely good place for relaxing love it the pool staff we're served you with fresh fruit was awesome. Having drink at Swiss Deli so great served by Liza she's very friendly and always smiling. Room very spacious and clean well maintain Zulina the housekeeper very polite and did a good job. Love this place sure will come again...

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Helpful?
Thank Jocker_pinks
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

It is wonderful to know that you had a satisfactory stay with us and thank you for your positive feedback on this occasion. We are indeed delighted that Liza and Zulina have met your expectations and they are indeed assets to our organisation. Such praise serves as a great motivation to all our colleagues here. We hope to have many...

Reviewed 1 week ago via mobile

The best resort hotel in kuantan well maintained indeed really memorable anniversary for me and husband. Try the din sum at the blossom Chinese restaurant so tasty.Service staff very friendly and always smiling especially from the blossom Azie and the housekeeper who has clean my room Emma. It's great to walk by the beach is beautiful and clean. Room is...

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Helpful?
Thank anna3077
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for your wonderful review. I am elated to hear of your fantastic stay with us and that we met your expectations. Your feedback is testimony of our colleagues dedication towards our valued guests. We are truly proud of Azie and Emma, who indeed have lived up to the Swiss Garden International brand standards. My colleagues and I look...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Lets start with something good...I am trying to stay positive! The check in/out and concierge was indeed done with ease. I was impressed with the speed and the friendliness and professionalism. Well done! After a journey from KT, the family decided to stay in rather then venture out. So decided to try the Chinese Restaurant. The food reasonably good, great...

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Helpful?
Thank sharsimmonds
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

I am truly sorry to hear of your less than satisfactory stay with us and rest assured that we have looked into the issues raised by your good self. Please accept our sincere apologies for the negative impression reflected and I hope that it will not mar your overall impression of the Resort as we strive to serve you better...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Friendly and helpful staffs. Clean beach. Had a pool view room. A bit of distant to travel to city center for food. Car park is a bit small, could not get a parking upon arrival (Saturday) probably due to the wedding function.

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Helpful?
Thank AiLeng
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

I am pleased to note that our services and facilities were to your satisfaction. the car park on that particular day was full due to a number of events being held at the Resort. It was indeed a pleasure having you stay at the Swiss garden Beach Resort Kuantan and we look forward to welcoming you back again soon. Warm...

Reviewed 1 week ago via mobile

Staying for 2 night this resort have a very unique lobby with water pond surrounding so peaceful when seating at the lobby the check in process was very smooth with friendly staff welcoming us,the first impression when enter the room was very nice superb clean and smell like an orange feel so fresh compliment for housekeeping zulina she's so friendly...

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Helpful?
Thank Arriesya32
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. It was indeed a pleasure having you with us. I am delighted that your stay was memorable especially the services provided by Zulina from the housekeeping department who is indeed an asset to our organisation. Your kind words have been passed on to her. I truly appreciate...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

The location of the hotel was just amazing. The pool was good. The beach was clean and I enjoyed the swim for few hours. The staff is not welcoming and very much lack the sense of hospitality. Roaming around the hotel area while no staff greeting us was kinda disappointing. The staff also lack the skills while talking to the...

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Helpful?
Thank Dawoud88
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan We are indeed glad that you had enjoyed the facilities at the Resort and my sincere apologies for the negative impression reflected and I hope that it will not mar your overall impression of our Hotel as we strive to serve you better in the future. We...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Babysitting
Official Description (provided by the hotel)
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 

Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657 Mukim | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range: $60 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Reservation Options:
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Also Known As:
Swiss-Garden Hotel Kuantan
Swiss-Garden Resort And Spa
Hotel Style:
#2 On the Beach Hotel in Kuantan
#3 Spa Hotel in Kuantan
#5 Luxury Hotel in Kuantan
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Questions & Answers

Here's what travelers have asked, with answers from Swiss-Garden Beach Resort Kuantan staff and other travelers.
9 questions
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Questions? Get answers from Swiss-Garden Beach Resort Kuantan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book for sea view, & on the higher floor.”
 of 5 bubbles sharsimmonds, 1 week ago | Read review
“Best view, clean, comfortable.”
 of 5 bubbles , 2 weeks ago | Read review
“lower floor”
 of 5 bubbles blackberrymaster, 3 weeks ago | Read review
“Rooms are facilitated with all essential stuff you may need; Location of the beach and view from the room is fantastic.”
 of 5 bubbles sujitc997, 3 weeks ago | Read review
“ask for the rooms facing the pool, has a great view.”
 of 5 bubbles abubakarmartin, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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