We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hyatt Regency Kuantan Resort

Traveler (232)
Room & Suite (47)
Pool & Beach (27)
Certificate of Excellence

About

#2 of 50 hotels in Kuantan
Location
Cleanliness
Service
Value
Certificate of Excellence
Located on the stunning beachfront of Teluk Cempedak, on the east coast of peninsular Malaysia and within proximity to Kuantan city, capital of Pahang, the newly refurbished Hyatt Regency Kuantan Resort is the perfect place for making meaningful connections that last a lifetime. 301 guestrooms and suites that have been completely rebuilt, including new family oriented rooms
Read more
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Game room
Tennis court
Babysitting
Paid wifi
Paid internet
Internet
Sauna
Outdoor pool
Swimup bar
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Nightclub / DJ
Kids club
Free airport transportation
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Shoeshine
Show more
Room features
Bridal suite
Non-smoking rooms
Family rooms
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Show more
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Malay
298Reviews
10Q+A
17Room tips
Traveler rating
  • 134
  • 92
  • 49
  • 12
  • 12
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Beautiful resort hotel along Teluk Cempedak, with rooms overlooking the beach. Quaint, clean and rooms are modern and comfortable; we got a room on the ground floor with a porch that led directly to the pool and the beach. Just a 2 mins walk outside the hotel are a bunch of quick food options (maccas, A&W, KFC, Subway, Starbucks). A few things though - 1) we had a toilet bowl issue which we had reported; engineering came by but instead of truly fixing it, he just gave it a few pumps and dug out paper waste which couldn’t go through. So we had to live with poor plumbing and back flow for another whole day night, and walked to use the toilet outside the room instead. 2) Service at Chukka and breakfast left more to be desired. I wonder if it’s a staffing issue resulting in overworked staff who are unhappy or a general lack of hospitable staff or a lack of training? Often I was helping myself to things because either I couldn’t get service or that staff were just too slow/or using their mobile phones. Not sure why I was paying 6% service charge for
Read more
The location was perfect for a short getaway. I like the beach and the hotel Surrounding. The room was big and clean. The toilet is also clean. I like the complimentary for the mini bar. There’s many shops nearby the hotel and we have choices of dining out.
Read more
Review collected in partnership with Hyatt Hotels
Visited this property twice in the span of 30 days. Commented about the food and as usual the manager of the property apologized and promised to improve. Came back and the food service was still bad, taste was bad, food delivery to the room was slow, crackers were stale. Absolute garbage for the price that we are paying. Staff members however are impressive. Friendly warm and helpful.
Read more
Review collected in partnership with Hyatt Hotels
The place is an oasis and a reprive from the hustle and bustle of city life. The beach is clean and absolutely gorgeous white sand.The resort is immaculately clean and beautifully maintained. Rooms are well appointed and comfortable. Our request for a room change was met obligingly with understanding and eagerness to please. My birthday was noted and a cake and wish sent with a room upgrade as well. Overall, we were taken care off and our requests accomodated. Only one negative feedback pertaining to the Kampung cafe. On July 14th at about 12.30pm, we proceeded to have lunch at the restaurant. It was not crowded, there were enough waiters to serve the existing tables. We ordered 3 things - Ikan Bilis Ranggup, Nasi Putih, and a Club Sandwich. The Ikan Bilis came first, after which we decided to cancel the Nasi Putih and replace it with Nasi Goreng instead. After this, nothing came for the next 30 mins. I expected my sandwich to be prepared quickly since it did not really need to be ‘cooked’, but even the Nasi Goreng arrived after about 40 mins and still no sandwich. The Nasi Putih which we had canceled also attempted to be served to us, and we had to repeat that we canceled this much earlier. As I was frustrated, I then canceled the sandwich. The service there really leaves much to be desired. The waitres and waitresses seem inexperienced, slow and not on the ball. They seemed to not know what to do when I asked why a sandwich which shoulldn’t take long to make had not arrived even after 30 mins from the delivered snack, and even a late order put in was delivered first before the sandwich. As the restaurant wasn’t even full, and I understand this is also an off peak time, I shudder to think how they will handle a full house. I hope to see improvements at the restaurant should I visit again in future. No complaints on the hotel itself or any of their other services. We got a good off-peak deal, but at high season, I think the prices are a little steep.
Read more
Review collected in partnership with Hyatt Hotels
Stayed for 2nd time at this beautiful resort. Location is fantastic and we enjoyed the beach a lot. Rooms are clean and well equipped. Food was very good. Big breakfast choice. Staff was very friendly and helpful.
Read more
Review collected in partnership with Hyatt Hotels
Previous
PRICE RANGE
$64 - $120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency kuantan hotel kuantan, kuantan hyatt regency, hyatt kuantan
LOCATION
MalaysiaPahangKuantan DistrictKuantan
NUMBER OF ROOMS
301
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing